Poor office communication. 1st appointment: showed up on…read moretime to asses several bumps on my body. Sat in lobby for an hour before being called to sit in a room for another 30 mins. Unacceptable! Met with nurse practitioner who took several pictures. We agreed upon a plan to remove two bumps (one lipoma and the other needed to go for biopsy). Scheduled with Mya, who didn't seem too concerned about me being a new customer. Before returning to the office I was asked to send in a copy of my insurance card & drivers license, via text. I'd just given them this information...I really couldn't understand why they needed it again. I watched the front desk scan my info two weeks prior. When I returned to the office, for my two lumps to be removed, I sat in the lobby for an hour where I watched it empty of patients. I went to the front desk and inquired about my appointment and when I would be serviced. I was told that it was "surgery day...anything can happen". Unacceptable! I told them that I was going to wait in my car and they could call me when they were ready. After 30 mins I was called back in and put in a room. The nurse asked me why I was there. I repeated what I was told a few weeks earlier and excused myself to the bathroom. When I returned, the nurse practitioner said that she couldn't do both procedures because she didn't take pictures of one of the lumps. They wanted me to come back again for the biopsy. At that point, I was completely spiraling! They'd taken two days out of my life that amounted to nothing! 1) If they'd communicated to me about their inability to accommodate me I would't have been caught off guard on "surgery day". Rescheduling is fine, wasting it is a problem. 2) Scheduling people to sit in the lobby for at least a hour before seeing a nurse practitioner/doctor is irresponsible! They need a new scheduler! 3) I did ask for a refund and got it. I wasn't the only one to get one that day. Red flag! Don't go here. They don't care about your time.

NOTE: This review is for the Southfield dermatology practice associated with Dr. Bobbi Edwards…read more It's been credited as "Michigan S.K.I.N Associates" and "Edwards Hair Restoration & Dermatology Group" online. Not terrible, just very average-to-mediocre. This was my second time coming to this office. The first time, in 2012, I saw former Nicole Rataj Casady, PA-C, and she was great! Apparently, she now works at Advanced Dermatology and Cosmetic Surgery, which is a national chain with 120 offices. Now, my second visit was with Reema Sutariya, PA-C, in early 2017. Bottom line: Nicole Rataj Casady is far superior than Reema Sutariya. The owner, Dr. Bobbi Edwards, has never treated me because she's in high demand for appointments, and I didn't want to wait. For my appointment with Reema Sutariya, the assistant asked me to wear a paper gown and strip my clothing from the waist up because that's what this PA-C requires for first-time patients. "Fine, whatever," I thought. Here's the problem: Reema sat down for the duration of the exam and did not look at my body underneath the gown. She did not touch me and kept a nice distance between us the entire time as if I had a contagious condition. Why must I strip if you aren't going to examine or touch me? Now, I came in to address my post-acne dark spots and hyperpigmentation. In the end, she gave me an antibacterial acne prescription I never fulfilled + a strong recommendation to several hundred dollars out-of-pocket for a series of chemical peels for the spots. My acne was already clearing up so the prescription was not a wise choice. She could have a prescription-grade serum for the spots, or something that my insurance would have covered. I should add that Reema made no inquiries or comments about my diet, water intake, product rotation nor did she mention the use of an SPF moisturizer, which is very critical when addressing dark spots. She also offered me some free drugstore samples that weren't tailored toward my skincare needs. Le sigh. By contrast, Nicole gave me a script and a detailed written regimen to follow day and night. She also gave me some SPF moisturizer samples as we had discussed the importance of using SPF. This experience has helped teach me to get over the "seek-dermatology-care-from-people-who-have-skin-like-yours" stance that I've had for a long time. The owner of the facility seems to be a popular Black woman dermatologist who may be more competent than her PA. And that's too bad because I won't be returning.

2 stars = 1 for the aesthetics & 1 for the really attentive nurse staff…read more I made an appointment and waited a month to see Dr. Edwards. I was told they were really booked. I arrive there and I was given the normal paperwork to complete. The office and the building it's in are very nice. Nice decor & magazines available to read. I wasn't a fan of the television playing the transformations of a women after botox (or whatever chemicals she used) to make her face tight. It would have been nice to watch a talk show or the news since it was midday. After waiting 10 minutes I am greeted by a pleasant assistant who takes me to my room & asks me a series of questions to determine why I am there. She has me undress, put on the traditional paper robe & said that the doctor would be in to see me shortly. This is where is goes downhill. I waited almost in an entire hour before Dr. Edwards came in. Mind you I was sitting bare back in a chair with no in room television or magazine to read (besides the Michigan S.K.I.N book filled with articles about skin care and the pricey products that they sale). They did have contemporary music playing, but that didn't help me sitting in the PAPER cover up with my backside out. The doctor comes in and this visit lasted all of 5 minutes maybe. She was dressed in jeans & a sweater!! I have NEVER been to a doctors office (regardless of specialization) where the doctor isn't in traditional doctor's apparel. She suggested a product in her catalog of skin care that was $60. Well I decided to buy it (if it didn't work I would bring it back) and proceeded to checkout. The employee who helped me earlier came back to get it for me. However, I couldn't buy it because they only had 1 key to the cabinet & that employee was gone for the day. Smh at the lack of thought behind only having 1 key. Overall this was a failure: 1. The hour long wait was too long. Especially since I was scheduled as the first patient right after their lunch hour. Who were they seeing if no one else was scheduled? Or was the doctor taking an extended lunch hour? Who knows, but I shouldn't have to wait that long. 2. The doctor did not make me feel welcomed as a new patient & was really short with me especially when I told her I hadn't been to a dermatologist. If you want to keep patients they need to feel valued or that you can help them. 3. Not having the product available when the patient is ready to purchase it. Did you really expect me to come back to buy it later? My time is as valuable as yours. I walked out feeling that I wasted my copay, time off work & I won't be back. I would NOT recommend this place to anybody. NOTE: They do have a massage therapist and some other services, but I'm not going to chance trying them.

I had been going to the same dentist whom we loved for over 20 years. I went to Dr. Aurelia for an…read moreimplant and a small reconstructive work on my front tooth. I cannot say enough about how modern and excellent his work is. My prior dentist was like Michelangelo and Dr Aurelia is like a younger version of my former DDS. You can't miss with this guys practice, his staff is top drawer also !

Honestly one of the best dentists I've ever been to. Dr. Aurelia is kind and knowledgeable and I'm…read moreso happy to know my smile is in good hands. The whole staff is great. definitely deserves more than 5 stars!

Original Review Reposted After Unfulfilled Refund Agreement and untruthful…read more I originally posted a review of this experience on March 18. I had agreed with the dentist to remove the review in exchange for a refund. Since I never received the promised refund, I am now reposting the review. Here it is: I am deeply disappointed with my recent experience at this dental office. I scheduled a tooth extraction after being told over the phone that my out-of-pocket cost would be $90 with insurance. Instead, I left with a $910 bill. The lack of financial transparency was extremely concerning. I was initially told that a bone graft would cost around $600, but during the procedure, that amount suddenly increased to $850--and I was required to pay immediately. What made the situation worse was the pressure I felt while still in the chair. The dentist pushed me to make an immediate decision between an implant or a bridge--both significant medical and financial choices that require time and proper explanation. I was also told that a bone graft was necessary right after the extraction, even though a bridge typically does not require one. When I questioned why these options and costs were not clearly explained beforehand, I was dismissively told, "We told you so," referring to information that had never been clearly communicated to me. At no point were the cost differences properly outlined. I also want to note that I never had any issues with the previous owner during my care, which makes this experience even more disappointing. At this point, I expect I may hear more explanations or even an apology, but that alone does not address the core issue of transparency and patient communication. Overall, I felt rushed, dismissed, and treated like just another number. Patients should never feel pressured into making major, permanent decisions on the spot. I would not recommend this office to anyone who values clear communication, transparency, and professional patient care.

We've been patients here for about 5 years, 2 adults and 2 teenagers. At this point all of us have…read morehad "something" done over that time whether it was a tooth pulled, cavity filled, whitening kits or cleanings. I can't express enough how lucky I feel to have found this practice. 3 years ago my daughter had a tooth pulled with "zero pain". Last month I had my first cavity filled in 20 years. Wow, Dr Walby and his assistant whipped through that thing so quickly and seamlessly I wish I could have videoed it. Zero pain or discomfort. All done in about 20 minutes. I was waiting for there to be pain once my numbness wore off, but nope. In the past, I've had to go back to other dentists for them to correct the bite, but he did it perfectly right out of the gate. We're all impressed.

It was the best tooth extraction experience Ive had. I definitely recommend Dr. Joseph and would go…read moreback to him to handle my dental care.

I can't thank the Staff and Doctor Joseph at Pristine Dental Care (Auburn Hills, MI) enough for the…read moretime and patience to handle my dental work with care. They go above and beyond the call of duty to make sure all is well before, during and after the procedure. I can't stop smiling and will suggest that others visit this office for the same professionalism they extended to me. Thank you again, Juana F.

This is a very belated review. I began long and complicated work a couple of years ago, with Dr…read more Doolin and Danielle, and completed with great results just before Dr. Doolin retired. I now continue with the practice for maintenance, with the same impressions I've had all along. I can't recommend the practice highly enough for anyone, but especially for dentist-avoiding patients as you feel at ease and pain-free whatever the procedure-from expert cleaning, cavities, extractions, to bone graft and implants, etc. Also, clear instructions, careful follow-up, and availability for questions or the unexpected. I feel that all the team is exceptional in terms of skill, know-how, and professionalism while having a consistently friendly and caring approach to patients.

Had wonderful care provided by Dr. Daws and Danielle this week…read more I'm getting up in age now and had some dental work that was close to 40 years old. While no one wants to do preventative work, I knew it was time to have 3 crowns replaced before they became real issues. I had totally painless prep, perfectly fitting temporary crowns and perfectly tinted porcelain replacement crowns all done in two quick visits. Have been a patent of Dr. Doolin for close to 30 year, its hard to go to different doctor, Dr. Daws and Danielle are an awesome team. Thank you! Mike B.

The whole experience at Advanced Dental Concepts is incredible. My husband, son and I are long time…read morepatients and have had consistent exceptional service and positive interactions with the whole staff. Visits are personal, the staff is knowledgeable all while prioritizing efficient care. My 5 year old son was just in for his first appointment ever and every step of the process was focused on educating him about the process and making him comfortable. I recommend Advanced Dental Concepts at every opportunity!

I love the staff at Advanced Dental Concepts! The office staff is always friendly and helpful. The…read morehygienist at my last cleaning was extremely gentle and explained everything she was doing. I've been coming here for 8 years and would recommend to anyone!

Well, after two more visits I'm still debating between three and four stars. Everyone is still nice…read moreand there were no problems with the actual service...but on my second AND third visits they were running behind so they were 30+ minutes late getting to me...so if you add in my 15-minutes-getting-there-early time, I've waited up to an hour for my appointment. Which is NOT a good thing. But, I accept that I may have just been completely unlucky... And the waiting room is somewhat quiet and peaceful (I still love the big fish tank). So I guess I'm at about a 3.5 overall. If you're close the their office, I would definitely recommend you try them.

Beware***** This office will bill and collect from your…read moreinsurance without doing the work. I would not trust the dentist or the office staff. Office staff very rude. And fraudulent I went there they said i had 3 issues, went to my new dentist and i have no cavities or issues. Please beware they have low ratings for a reason. They deserve 0 stars

If you're unlucky enough to get Tina as your dentist, you'll probably pay twice as much as other…read moredentists in the same office. She's a money vulture. Much of what this office does is called bait-and-switch with promotional coupons.

Worst dentist ever! Never came in to see me, after xrays. They said she would call me when they…read moregot prices on 2 implants. No one ever called or returned my 2 or 3 calls! I was there hours waiting. The guy doing whitening was nice. Loo

Rochester Family Dental is outstanding. The staff - from check in (Grace) to the hygienist (Allison…read moreis the best), to Dental Assistant Tina to the Dentists - Dr Mitch & Dr Alec- to check out (Madison, Emily) to Manager Kelly- are awesome. Everyone is welcoming, friendly, helpful and courteous. The office is beautiful all year round, up to date equipment and very calming. My family and I have been long time patients and I have referred friends and co workers. Highly recommend.

Steer clear of the younger Solverson--he is focused on higher billable procedures at the detriment…read moreof patients well being. I took my children for their semi-annual cleanings. It was our first time at this practice. Mitchell Solverson reviewed x-rays for my 9 1/2 year old and determined that she had four cavities between baby molar teeth. Typically, I would trust such medical advice but Mitchell Solverson wasn't acting as a trusted professional. He came off very pushy and urgent to get these "cavities" filled asap, even though my daughter was in no pain. He was also insistent that my 11 year old get an already loose baby tooth removed for no apparent reason--no crowding or issues with the tooth. As he was discussing this he came off like a used car salesman. It was obvious that he was looking for ways to increase his billable work. I decided to get a second opinion. I had the x-rays sent to another dental practice. Upon review they found ZERO cavities. The dentist said even if there were cavities the permanent molars will be arriving in months based on the x-rays. There is no sense in filling cavities in baby teeth that are about to fall out. I am glad that Mitchell Solverson gave off such alarming red flags so I could remove my children from his care but am sickened that he was trying to push unnecessary procedures.