I miss the female vet that all my dogs loved (she opened her own practice). The vet at Pell animal clinic dropped my elderly dog from 3 feet up. When he crashed to the floor the vet said "get your feet under you". My dog was there because he was having issues walking. He does not care for small animals - dogs, cats, etc in the least. I will never go to Pell ever again. The "non-vet" staff are incredible. Bonita is the best! Too bad their boss is ruining the business! read more

Pell Animal Clinic has been coming out to our farm going on six years. I guess we should've made this review sooner, but happy people don't have a need to post. Seems like if you have a bad experience you're quick to complain. Vaccinations for livestock, floating horse teeth, castration, and NDG goat horn removal are just some of the things we've had done through Dr Martin. Our most recent visits have been for a goat with rabies. Both vets have been extremely helpful and supportive. The staff have relayed messages quickly, and scheduled anything we've needed asap. A huge thank you goes out to all. Seems like a great team of people who give great care to all the animals they treat. read more

Not very compassionate. I took a sick goat there for treatment. No one came to see my goat in the back of my truck for about an hour. Finally, after "treatment" she died in my truck when I returned home. read more

This place if awful!! Don't take your animals here. Our vet closed we looked for another one and decided to try Pell. They are inept incapable of caring for terminally ill pet with the list of meds required to keep him comfortable. The vet actually acted like I should just put him down..NO he is not there yet..he is happy and as active as he can be. I will tell everyone every chance I get what a sorry practice this. DONT LET THEM MURDER YOUR FUR BABAIES!!!ps I gave. Start to add the post but they do t even deserve one star!! read more

second year having my animals at this clinic and it was a very good experience. I had 2 senior dogs, one grumpy cat and a new puppy. Would recommend this office for vet services in the area. The cost for service was fair, office staff friendly and the vets were very knowledgeable and explained everythin. Thank you, Chandler, Ellie, Jazzi and Jackson read more

Great staff. No sitting on hold forever when I call. No "press this, press that" on the phone. Real people answer the phone. I needed to get my dog in right away for an emergency and they made time for her. The other clinics tell you to drive to Roanoke! Yes, it was expensive. All medical care is expensive. They take care of my entire critter family - large and small. read more

Ugh! I could never recommend this veterinary clinic to anyone. In August, 2023 I made an appointment to have my dog's teeth cleaned at Pell Animal Clinic for Wednesday, December 27, 2023 at 8am. I had just moved to Virginia, and did a survey of veterinary clinics, and pick this one. The lady I spoke with indicated that the doctor wanted to see the dog prior to the teeth cleaning. I explained to her that I was driving a long distance, and his teeth had been cleaned every six months by a veterinarian, and most recently on July 12, 2023. She booked an appointment for me for 8 o'clock on Wednesday, December 27, 2023 for the exam and the teeth cleaning. To that end, on August 18, 2023, I emailed or texted all of the dogs vaccination records to the Pell Clinic. On the afternoon of December 26, I called to re-confirm the appointment, and was told they had no record of me. I was annoyed because I had made the appointment four months prior. I asked to speak to the practice manager and was told that she was out of the office, but they would contact her and she would call me shortly. I never heard from the clinic again. I should've looked at the yelp reviews prior to booking my appointment because had I done that, I never would've considered trusting this clinic to care for my dog. If you look at the other reviews, it's completely understandable why I was treated the way I was treated. In my opinion, you should not waste your time with this Veterinary company. If I could give them zero stars that's what they would get. read more

I have used this business multiple times in the past. I think the years was around 2005-2008 when this particular instance happened. I was taking my cats to a young woman (20'sto 30's) small Veterinarian here. I forgot her name and unsure if she is still there. For regular shots etc., they were fine here. Then my male cat got kidney stones. The vet at Pell said she didn't have the knowledge to operate. Did she refer me to anyone else? No! My cat was in overnight care for days. Nobody bothered to instruct me or help me to make decisions on what to do further. Even the secretaries could've called me. Then I heard from word of mouth that Dr Flint at Noah's Ark was knowledgeable. Then his hateful wife and secretary would not give me an appointment. So my dear cat died. I also should have been referred to VA Tech. I was in shock and nothing was done to really help. That is the reason I would rather stay away from Vets and Doctors. I don't think they really care. A lot of the young ones are so indifferent. read more

I had been taking my animals to Pell since we had gotten them (11ish years ago). They seemed to always be on top of the care of my sweet fur-babies, but that was until I needed them the most. My dog had started having seizures at 3yo, they progressively became worse and one day when he was 7 he had an episode and was unresponsive for his am seizure medication. I called and was told that unless he took his medicine there was nothing they could do. Which is ridiculous. I was able to get an emergency appointment at another vet in my area no problem. Ona desperate occasion my mom's cat started throwing up blood and because lethargic over night, when she called to get him an appointment they told her that it would have to be TWO DAYS LATER. Now all of our animals have been transferred to Franklin County Animal Hospital and we have no issue with getting help when we need. read more