they was caring and nice and called after a week later would go back again they love all pets and…read moreit is a clean place

I do not recommend this place…read more We went to Angels of Assisi because it was advertised online as a low cost, walk in style clinic for vaccinations and preventative care on Saturdays. All we needed was flea and tick prevention for my dog. What should have been a simple visit turned into nearly a 2 hour ordeal for something that ultimately took only a few minutes. The experience started off awkwardly from the moment we arrived. An employee walked up to the passenger side of our vehicle and just stood there without waving, introducing herself, or making it clear she was trying to get our attention. We were handed paperwork and informed that even though we were only there for flea and tick medication, an exam was required first. That requirement, along with the additional $30 exam fee, was never clearly disclosed online and came as a surprise. The biggest issue, however, was how they handled my Psychiatric Service Animal. I am a Retired U.S. Marine Veteran with both Combat and Humanitarian service, and my dog is not a pet. He is my Psychiatric Service Animal for PTSD. He is with me constantly because he performs an important role in my daily life. I explained this to staff and made it clear that I wanted to accompany him during his examination after waiting almost 2 hours to be seen. I was told no. When I asked why, I was told it was "policy." When I asked for a specific reason, nobody could provide one. I was referred to the manager sitting behind the front desk. I calmly explained that my dog is a Psychiatric Service Animal and asked why I was not allowed to accompany him during the examination. Her response was simply, "That's how we operate here." I then asked to see the written policy that supposedly prevented me from accompanying my own Service Animal. I was told there wasn't one. Instead, I was again told, "That's just how we operate." That answer was completely unacceptable. If you're going to separate a Disabled Veteran from his Psychiatric Service Animal, there should at least be a legitimate explanation and a written policy to support it! There was neither. What made it worse was the complete lack of compassion. When I explained that I am a Combat Veteran and that being separated from my Service Dog causes significant stress and frustration, the response was essentially, "I understand," followed by more indifference. There was no effort to address the concern, no attempt to accommodate the situation, no apology for the inconvenience, and no recognition whatsoever of why the issue mattered. I was not even given a simple "Thank you for your Service" by anyone during the entire visit. In all my years of owning dogs and taking them to veterinarians, I have never once been told that I could not accompany my dog during an examination, especially when that dog is a Psychiatric Service Animal and the staff have been informed of that fact. It felt less like a veterinary clinic and more like dealing with a bureaucracy where nonexistent policies matter more than people. Since I was already being required to pay for a $30 wellness exam, I also wanted the veterinarian to take a look at a few moles and a small fatty lump that have appeared as my dog has gotten older. Other veterinarians have previously examined these areas, but I wanted a second opinion to make the most of the exam I was being charged for. Instead of discussing those concerns directly with the veterinarian while I was present with my dog, I was expected to get down and point everything out in the waiting area before he was taken away. As a Disabled Veteran with mobility limitations, having to do that on the floor in front of other clients felt both awkward and unnecessary. A private conversation with the veterinarian while remaining with my dog would have been far more professional and respectful. To be fair, the technician who handled my dog was polite, respectful, and professional. Unfortunately, that professionalism did not extend to management. After the exam, I even apologized for being frustrated because I was trying to remain respectful throughout the entire interaction. I never raised my voice, used profanity, or became disrespectful. Despite that, the response never changed. The attitude remained, "This is how we do things." By the end of the visit, we spent $180 for an exam and six months of flea and tick medication after waiting nearly two hours. For a clinic that advertises affordability, convenience, and community service, the entire experience felt disorganized, impersonal, and unnecessarily stressful. If you are a Military Veteran, have a Service Animal, value transparency, or simply expect compassion from the people caring for your pet, I would strongly recommend looking elsewhere. My dog deserved better, and frankly, so did I. SEMPER FIDELIS

I love this place. I have gotten 5 animals total from them. The last time I was looking for a…read morespecific dog as far as weight and age and we came home with 2, a pair of sisters. If you are looking for a pet, go here to adopt.

I have been rescuing animals for over 30 years including feral cat clinics, transports, dog/cat and…read moresmall animal rehabilitation etc. This is one of the cleanest and most well run places. They animals are in great condition and they genuinely care about the animals. They go over and above every day. The cats are not kept in cramped cages but allowed to move around freely in the bigger rooms. I adopted two cats and a dog from here. When I went to pick the first kitty up during the adoption, several people came up to me to give him a last hug. My second kitty developed a very bad virus and ended up needing special care. They literally took care of him for four weeks until he was well and I could come get him and bring him home. Very well run facility with exceptional staff and management!

When I brought to them approximately 3 y.o cat that was crying at my door in December 2 years ago,…read morethey refused to take her, because she was too old for them to take and advised me to put her back on a street. She is living with me now as my fourth cat and I will never give them a cent. They look to me more like money making business that have nothing to do with humanity.

I've been working with American Bullmastiff Association Rescue Service trying to get one of the…read morelong time resident dogs of the Shelter placed! We can't even get the "so called manager" to return a phone call or email! Her name is Amber Cabell, and the rescue I've been working with for over three weeks has left numerous emails and voicemails and they don't have the decency to even respond! They complain about being over crowded but don't really care! I'll never step foot in there again!

This place has really nice stuff, though you pay for it. I'm okay with buying high-end pet…read moresupplies because I feel like it's worth it for a companion. However, recently I purchased an add-on collar for a 2nd dog on my PetSafe in-ground containment system. The product looked identical to what I needed, but was not compatible. The store refused to allow me to return it because the package was opened, even though I had a receipt and it was within one week of purchase. They won't accept returns on anything electronics, even if completely unused. They told me to call PetSafe, but the manufacturer won't accept it because I didn't purchase directly. I'm now out $160, unless I can recoup some funds via ebay. I've primarily been shopping there for the last couple years only to support a local business. I really can't believe they have left me hanging on this, rather than just accept the product and deal with the back office work of handling a return. When I conveyed that I just like supporting someone local, the clerk responded with, "you ARE supporting us [with this sale], we just can't take it back because the package is opened. Give PetSafe a call." What a joke. Feel free to be a patron, but you better know what you're purchasing because they ultimately don't care.

I recently went into Barkley's Pet Market and I was so happy I did so. I met the owner and he…read morehelped me choose the right food for my over weight Great Pyrenees. He educated me with the options and benefits of each product. I felt like I can finally help my fur baby get back on track for a happier, healthier life with a proper diet.

I would just like to say - that I live in Pennsylvania and foster for a wonderful rescue group that…read moresaves dogs from euthanasia in Memphis, Tennessee. The facility is Memphis Animal Services and they are also an open-intake shelter - taking in sometimes 30-40 dogs each DAY. They work with rescue partners, fosters, and adopters - and their kill-rate is around 25% each month. Again, this is Memphis Tennessee - a city that is estimated to have a stray dog population of well over 15,000. In the circulating article regarding the Danville Humane Society, they quote their euthanasia rate at 59%. That is absolutely outrageous and unacceptable. Not one thing about a 59% euthanasia rate for a facility this size, nor a community this size, is humane or ethical. Why is their euthanasia rate over 6 times the statewide average of 9%? Who is dropping the ball at this facility and costing animals their lives?

This shelter has a three decade history of euthanizing animals at 4 to 6 times the rate of other…read moreshelters in the state. They also have an extremely high rate of rejections for potential adopters. If you are surrendering an animal I would try somewhere else first. I also would not limit my search to this facility. You are likely to have your new pet before this place can inspect your home and conduct background information.

Never had an issue taking my female frenchie to get groomed until Thursday 05/28/2026. My frenchie…read morewas in good health. Took notice as we came home she was having bathroom issues. Loose stools and then some bleeding. Called the store, and then contacted corporate. Having to wait for a phone call. 3 calls had to be made due to incompetence. 1 who in the world leaves some kid in charge and just takes off? I should have cancelled the appointment, but due to previous knee surgery I take my fur baby there so I don't suffer from kneeling on the floor.. The constant turn over of groomers, is ridiculous and possible uncleanliness. I am protesting they refund my session and pay for vet bill. My baby was fine till this mess. Needless to say I am making certain no friends, family or even some people I don't know thinks twice before taking their fur baby to this place. Even Franklin rd PetSmart is horrible. My son took his Swiss shepherd there and brought home a flea infestation! I am also going to contact the health dept and DOPR! Yes ladies and gentlemen DOPR is license regulations. Take me advice do NOT use PetSmart for Grooming! This comes from a two plus year customer of the grooming dept.

The store is nasty, the employees are inconsistent in their demeanor, management is less than…read morehelpful, and online ordering is often incorrect when you receive the order. When addressing issues, there is absolutely no customer service and zero regard for correcting issues that continue to plague the store. Save yourself the headache and either drive to the South Roanoke location or simply go to another pet business, because this one is not interested in keeping customers. Sad shame it is.

So I paid for my dog and saw the reviews here and freaked out a bit. It was totally unwarranted…read more Communication with Angel at Happy Tails was great. She was responsive and helpful. They gave me a delivery date for my toy teacup maltipoo and everything went great. He arrived exactly when they said he would. He arrived clean, happy, and healthy with all of his paperwork and food. I took him to the vet the next day and they said he was in great shape, healthy, and had a great personality. He looked exactly like the photos and his personality is perfect. It seems like they likely represent multiple breeders given the volume of dogs they have on the site but my experience was great.

I purchased a Cavapoo puppy from Happy Tails along with their 5-week training program, which cost…read moreover $2,000. My hope was that she would come home with basic obedience, crate routine, and potty training foundation. Unfortunately, the program was a complete disappointment: Zero Proof of Progress: Throughout the entire 5 weeks, Happy Tails never provided video footage of proof that my puppy was going potty or into her crate without stress. No Retention: Upon bringing her home, it was clear fundamental commands were not established, and potty/crate training had to be started almost completely from scratch. Ignored Communication: Since reaching out about these concerns, the company completely refuses to respond to or acknowledge my direct emails--they seemingly only respond when forced to address public Google reviews. Investing over $2,000 and five extra weeks away from a puppy for zero results and non-existent customer service is unacceptable. Save your money and work with a certified local trainer instead.