Have you ever walked into a store with no real intentions to make a purchase, but due to the customer service representative, you find yourself seriously considering purchasing an item you've done little to no research on? Have you?... Well that was me after my visit to the Peloton of Tyson's Corner. I've always been intrigued with the Peloton product, but I've never been big on having gym equipment in my home. Anyway, while shopping, the Mrs. and I stopped in to take a look. Here we met purpose for this post, Dru. She was so cool as she informed us of the benefits of the Peloton system, the app and the vast content to choose from. Dru was not pushy or passive, she was... perfect in her delivery of details and pertinent information. As a result, we decided to go with the App version for now, and will consider adding more products later. Thanks Dru read more

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I LOVE MY PELOTON BIKE+! I love the overall experience from the ENTIRE Peloton staff from showroom to support! Best in class service and its consistent throughout the company. Massive shoutout to Cathy for ensuring I had the best delivery service. She went above and beyond to make sure any hiccups were rectified and truly kept the best in class service model. I can not thank you enough Cathy for making sure I was taken care of and I truly appreciate you for it. Great showroom, amazing team, astounding equipment, phenomenal instructors (Jess King is my fav!) and great app! GET THE PELOTON! Cheers! read more

Peloton - Bike+ - Fitness/Exercise Equipment Near Me - McLean, Virginia

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Before coming into the store, I almost bought the bike. I was totally sold by social media, teachers, and their marketing. I watched all these Youtube videos of people with their bikes and checked out Insta hashtags. I even called to see what the military discount was with my hub's discount. I was ready to buy! My hub was not and wanted me to test first. This store is at Tysons Corner Mall. It is Covid World right now. To test a bike you need an appointment. I made an appointment online to test a bike. You walk in and hand sanitize. Then they'll show you to a bike. My saleman wasn't very pumped or enthusiastic or fun. He wasn't rude. It just felt like he had better things to do... He didn't offer me any info about the bike. Nada. It was weird. Maybe he figured they sold themselves. He asked what kind of class I wanted, like a tough or a fun teacher. I chose a fun teacher. I'm glad I did test the bike bec I wasn't very impressed by the screen quality. These bikes are expensive. That screen needs to be crisp like a new iPhone, but it was grainy! Also the bike itself, you'll own it but my hub asked without the app what kind of functionality the screen would have and it doesn't have any function without the app. Yikes. Also you can't add other apps into the screen so it's Peloton 24/7 only. No Netflix. Nada. These are the q's we had. We ended up choosing a different non-Peloton bike, but we did sign up for the Peloton app which we downloaded onto our smart tv. The monthly app fee is cheaper this way, too. If you buy the app for the Peloton bike it's $39/month. The way we did it, it's $12.99. read more

Absolutely blown away by Tyson's Corner Peloton store... especially their customer service. The employees are some of the kindest warmest people I've met. They took amazing care of me and I even got to do my 350th ride in store while they cheered me on which meant so much to me. I visit every time I'm at Tyson's and they feel like family. Thank you Ryan Taylor and Carissa for all your support and care. This store truly is phenomenal!!! One of the many reasons I love Peloton!!! read more

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This is a mixed review based on two things, my visit to this location and my current bike experience. Firstly, I went to this location to check out the Tread+. I had already purchased the Bike+ after a recommendation from a friend who was not much of a fitness buff, but loved the Peloton. My wife and I have challenged ourselves over the last 3 years and are both currently on over 800 straight days of working out, so we thought a Peloton bike would be a nice curveball thrown at us. We were waiting on the bike, but I wanted to take a look at the Tread+ because another friend had it and swore by it. I already have a treadmill (NordicTrack purchased from Sears) and didn't think it would make a difference, but tried it nonetheless. The people at the store were really nice. They took my information (I guess for tracing purposes?) and had me wait for the person who was trying the Tread+ to finish before it would be my turn. Once they were done, they brought me in and let me try out the Tread+ (you may notice I keep referring to it as the Tread+, you'll see why in a moment). I have to say, it is the BEST treadmill I have ever tried. Solid, yet forgiving, it felt like I was running on an indoor track. I am glad they don't negotiate pricing, because they probably would have doubled the retail price once they saw how much I wanted it... but I decided to wait. Peloton has a new treadmill (lower priced) that is coming out in May. I wanted to try it to see if it would be a better purchase, since it's $2,000 cheaper. I want to be honest here, the new Tread is pretty terrible quality. It felt like I was on a cheaper model with a nice screen. I was on and off that treadmill in less than 10 seconds, you just get a feel for it. If you want to save money and not spend the $4,295 (or more) on the Tread+, I don't think the new Tread is worth it, just being honest there. I did appreciate them allowing me to use both treadmills. The person who tagged along with me in the store gave me his business card should I later decide to buy the Tread+ (Update on that later). Now, the Bike+. I absolutely LOVE the Bike+! There are some upgrades from the original bike, so while I have never tried the original, the newer bike does have some features that I appreciate, like the linking of the Apple Watch, the larger screen, the better sound quality, and sleeker look (t looks fancy, can't go wrong with fancy). They were able to deliver the bike a full two weeks early. I received a text that gave me 24 hours to decide whether I wanted to reschedule my delivery for an earlier date, I jumped at that opportunity. The day of the delivery, I decided to try out the App and use my current treadmill with one of the runs. I run nearly everyday, but at a steady pace ranging from 6.5 to 7.5 MPH. I never do intervals, I just run and listen to my standard playlist (it hasn't changed much in 15 years). With the class I took, they pushed me, and motivated me (notice I didn't say "made me"?) to put forth additional effort. I NEVER thought I would need coaching, but the coaching was a pleasant surprise... a surprise in that I never expected I'd be the type to enjoy that. After a week with the bike, I wanted the Tread+ even more now. I wanted to wait for the next calendar year, but I could not. I did not contact the gentleman who gave me his business card because I had already had an existing point of contact with Peloton that I used when ordering my bike. I bought the Tread+ last week, a pretty simple purchase using Affirm financing and cannot wait for delivery! I feel like I work for Peloton (I don't) because of how much I talk about it to others (family, friends, co-workers). It's rare that I would rate something as expensive as both the Bike+ and Tread+ (along with the monthly fee for the App) as "worth every penny," but in this case, I say it without hesitation. If you can afford it, buy it, but please do try out both bikes, both treads, and see what suits you best. I only speak for myself, and for me the Bike+ and Tread+ are exceptional pieces of machinery. The App is also wonderful, the instructors are amazing. Apologies for the long review, as you can see, I love my Peloton! read more

Very nice store and staff. Love the decor inside as well as the product. Bought the bike which is fun and the trainers push you to do more. Love Robin Arzon, especially the Lizzo workout. Robin is a typical, high energy NYer... so fun! I like treadmills more so I'll be switching to that in January. read more

Be prepared for the delivery team to take a picture of your front door, forge your signature and mark your item as delivered. The store folks are great, but I'm pretty sure the delivery clowns are on a work release program. read more

My experience at this peloton store was amazing. Ryan Taylor was very nice and told us about all the features and packages for the bike. He even gave us a discount. We also got a few water bottles and goodies from Ryan. If I would have to buy another peloton item I would come to this store and buy it from Ryan. 10/10 read more

Really upset. I had my bike scheduled to return in April. I understood through Covid things had to wait. Peloton booked the RA (return authorization) but said they would reach out when allowed to come into my home to retrieve the bike. Ok, I get it. Most of the world shut down, including my employer. Months went by. I was the one constantly checking in to see if they were resuming pick ups - as they had resumed deliveries and sales. Amazing that sales were happening and bikes were being dropped off in NOVA but pick ups couldn't? After waiting months I was finally booked a return pick up from 8-10am on 7/22. Nobody ever came. No call. Nothing. By 1pm I ended up calling customer service. After an hour wait I was told it simply was not happening and to read between the lines - figuring something happened due to Covid. I then was rescheduled for a pick up on 7/29 between 10-12pm. At 11:30 am I was getting hopeless so began calling to check the status of my pick up. Nobody could inform me. Supervisors never called me back. Finally at 4pm I got an email starting the couldn't pick up AGAIN due to a warehouse issue. I was in shock. Twice now back to back. No communication. No call. If they knew they were not picking up why did they not call? So I received another crap emailing stating they can pick up on 8/4. At this point I am not confident that they are and did not change my week around. I asked MULTIPLE times for a supervisor to reach out and finally got one. She was totally unable to help and said because I had reached out to an executive level she now was unable to help. Keep in mind she finally communicated this with me 5 days later after I sent an emailed asking for other available August dates on 7/29. So currently I am storing a 3k bike at my house. Not using it since April in fear something could go wrong. Still paying for it monthly and have no idea who/when this bike is leaving. I'm hoping this review may get someone's attention on the executive team. I'm saddened how quickly they are to sell a bike (call the customer service number and compare the wait time for sales verse service) but unable to service. Also, highly suggest following the Facebook groups. It's becoming an epic issue. It's unfortunate. Great product but awful, unacceptable customer service. I'd think really hard before investing in this Company. I tried calling the local store to discuss but just got put into que. I figured I'd post the review here as this is where I purchased the bike and this is who should see through the transaction is completed. I have a huge documented folders and noted phone calls back and fourth over the course of 3+ months. I was vocal about going to social media as a last resort and reaching out directly to executive leaders. The Customer Support team still allowed it to escalate to this point. Update: spoke to Mike the GM of the location- he is kind and is willing to help resolve this issue. I will then update this rating again once the bike is picked up. read more

Purchased a Peloton Tread on Nov., 27, 2021. It was not delivered until Feb., 4, 2022 (10 weeks later). During its first use on Sat., Feb 5 the belt malfunction. After one call and five follow ups (all conducted by me not Peloton) a Peloton authorized technician tried to repair the Tread on Tues., Feb. 8. He confirmed the entire base will need to be replaced. Peloton's CSR advised the tech and I that the new base will not be delivered until April 5. This is a full 14 weeks (3 1/2 months) following purchase. This is unacceptable. This is a $3k treadmill that failed within 24 hours. Following three conversations with Peloton it appears they do not intend to do anything to expedite or remedy the situation other than telling a new (soon to be ex) customer to wait 3 1/2 months before he/she can use the product once. Save your valuable time and money, look someplace else for a treadmill. I did received good customer service at the store. Unfortunately, that means very little if the product fails spectacularly at the one thing is supposed to do. read more

I'm a new 2019 Peloton'er and it's been such a great lifestyle change. I wasn't making it to the gym but having a Peloton at home makes it too convenient and all of the class content is valuable. Some days if I don't have a ride picked out, I'll jump on for a quick 10 or 15 min ride before I get ready for the day. Took the opportunity to ride in showroom for my 100th ride- Robin was so wonderful coordinating my milestone ride with a few friends. Since then, have recruited 4 other friends to clip in and ride Peloton too. Downloaded the Firestick Pton app last night and did some stretching with my 5 and 7 yr old. I started challenged to even figure out how to clip in and now I #Pelotoneveryday. I was unsure if the price would be worth it. Yet now, I'm all in and so thankful for my Peloton! read more

I visited here fairly certain I'd be purchasing a bike - when I left, I was completely sold! My appointment began on time; the store was bright, clean and sufficiently 'socially distanced'; and Jill was helpful and knowledgeable, walking me through all the details of the bike and taking time to answer the large number of questions I had. I also appreciated that there was no effort to upsell me on products/services I didn't want - and that I received $100 credit towards accessories for using a friend's referral code. Even if (like me) you are already pretty sure you want a bike, I'd highly recommend visiting this store to check them out in person and get all your questions answered before pulling the trigger. read more

After waiting 6 weeks for delivery, we found out two days before delivery, Peloton would deliver on 8/10/2020. We couldn't make that date because we would be out of town. The next date they told us was a whopping 2 weeks later, 8/24/2020. Now we're at 8 weeks. As luck would have it, we would be out of town on that day. The next date was, please sit down, 9/21/2020. Now we're at 12 weeks! Who knows if we'll be home on that date. Will we have to wait another 2 - 6 weeks? This take-it-or-leave it attitude tells me of problems to come. If Amazon can deliver between 2 days and 2 weeks, what planet is Peloton on? Their sales experience was much the same attitude. (I spent an hour trying to get the salesperson to explain to me how I join a group of just seniors. She had no training and knew little about the product. The expectation is, "we're in demand" so buy it. They're order takers. I went to a top tier store at Tyson's Corner in N. Virginia.) With this kind of delivery, I said leave it and canceled my order. I'll take my money someplace else. If you're still convinced to buy Peloton, I would talk to them about what happens if you can't make the delivery date. When you buy, they don't commit. They will say 6 - 8 weeks. God only knows what you're doing 6 - 8 weeks after the order. I guarantee the salesperson will give you a deer in the headlights look when you ask what happens if you can't make the delivery date or you ask how much advanced notice you get ahead of delivery. God help you if you have an equipment problem and you have to call their support people. Most professional reviewers focus on the product, but there's more to the review than just that. Peloton is a good product, but there are other good ones out there for less money. The good thing is that I got all my money back. read more

Rude, unprofessional service! I understand that COVID requirements creates additional, possibly inconvenient, measures. However, that is no excuse for rude, unprofessional behavior. We drove over half an hour to an appointment to treated horribly. We were told they were too busy to help us and if we still needed an overview before purchasing that she'd have to rush through things. We were extremely excited about this purchase, but after the lack of service and unkind staff, we will explore other options. This was such a huge disappointment! read more

This location takes appointments and there is a wait list if you stop by in-person (which is what we did). The wait wasn't long and the staff let us try out a bike and showed us how to adjust the settings. We were sold and purchased our bike on the spot, but had to wait 9 weeks for delivery. They do offer a military discount, so that's a nice perk. In the meantime, we were given free access to the Peloton app so we could take various strength, yoga, stretching, running, and meditation classes. Our bike was delivered on the date promised and the delivery staff was friendly and set up in our preferred location and hauled away any trash. We realized the next day that the wheel and brake were bad, so we called customer service. They sent out a technician within days and he determined we received a bad bike, so they ordered us a new one straight away. Our new bike arrived a week later and it's been smooth sailing since! Our family is addicted to our bike. I appreciate the great customer service, the motivating instructors, and the ability to connect with friends and other riders to motivate one another to participate in challenges. It's a game changer during this pandemic! No regrets! And it's cheaper than a gum membership for the whole family! Win-win. read more

I am very disappointed, we were very excited after the visit in store. As soon as the crew arrived to set up the bike I noticed how unprofessional and rude they were. First they set up the wrong bike, then they set up the right bike+ and it wasn't working. When my neighbor came over to ask if the crew could please move their vehicle, because she had to get out of her garage, and I asked the crew to move it he said, "no I am not gonna move it now." After I told him again to move it he did, then they just took the wrong bike with them and left without saying anything. I talked to someone from customer service who told me that they would email me all the information for the return and the pick up of the bike, but I have not heard back yet. I tried to call again, but no luck. Now I am stuck with a $2400 bike that isn't even working. The crew showed me how worthless the bike and the company is. Never again! read more