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    Orangetheory Fitness

    Orangetheory Fitness

    4.2(28 reviews)
    1.7 mi

    Updated review on 11/9/18 -- My time at OT has come to an end. I have nothing negative to say about…read morethe OT workouts and trainers, because they are all amazing. My decision to end my membership is because I continue to have recurring issues with the HR monitor. If you read my previous review, I had an issue with the HR monitor during my very first class. I gave them another chance though and signed up for a membership immediately after said class. OT staff sold me on their newest and latest HR monitor after my 3rd class that you can wear on your wrist. It cost $115 bucks. The OTBeat monitor I purchased, did not work the very first class I used it in (my 4th OT class at this point) - yes, it was charged and yes, it was worn correctly) -- I continued with the class anyways and spoke with front desk staff after my class, who alluded that I didn't wear it right and that I needed to arrive a few minutes early during my next class so they can put it on correctly (rolls eyes -- I knew it wasn't a user issue). But I held them to that suggestion and arrived early for my next class the following week. Front desk staff put it on my arm for me and I began my class. Low and behold, front desk staff interjects my workout a couple of times after realizing the HR monitor was defective. This was after they moved it further up my wrist and applied some gel. At 30 mins, I gave my HR band to the front staff and continued my workout without a HR monitor at all. They decided to keep my band and "fix it" and would give me a call when it's fixed and ready for pickup. It's been over a week and I still haven't received a single call from OT. You'd think after so many bad experiences and being a semi-new member, the studio manager would reach out to rectify my bad experiences, but that hasn't happened. I will be going in this morning with the box (glad I kept that) to return my HR monitor and will be cancelling my membership. For a plan that's $69/month, I expect the OT experience that everyone else gets -- the bad a$$ workout and getting my workout results so I can compare with the previous week and see progress. And if you're wondering, what my plans are next -- I'm planning on joining xsport. They have an X-IT program that is an additional monthly cost (cheaper than OT) and it involves a very similar workout with the HR monitor. They also offer childcare for only $15/month, which allows me to sign up for their unlimited X-IT program. Edited to include that I contacted OT today to inquire about the status of my OTBeat monitor and was told that it was sent to corporate for repair. I asked for a refund given it was purchased less than 2 weeks ago and I was told that opened and used merchandise can't be return, which is silly given I was sold a defective HR monitor from the very beginning and addressed that my band was not working properly the first day it was used. I was told that my only other option is to sell it to someone. This is by far the worst experience I've had with a gym.

    An incredible way to spend your time getting fit. The intense interval training keeps you in your…read moretoes with the ever changing cycle of classes. The Coaches are Subject Matter Expects ready to breakdown the instructions and facilitate a good workout. Mike, Patricia, Heather and Drey are all natural motivators and will inspire you to break out of that comfort zone. It will take you a little bit to learn the science of the color Blue, Green, Orange and Red but no doubt you will leave out of the class feeling great and ready to take on the world... I strongly recommend...

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    StretchLab - fitness - Updated June 2026

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