They reached out to me, I did not go to them. They asked if I would be interested in selling them my 2011 Chevy Silverado 2500HD 4x4 with the LZT trim package. I advised them I might, what was the offer. I gave them the specifics of my truck and was advised by THEM that my trade value was between $20k and $25k. I only owe $12.5k to pay it off. So they say, man come on in, you have so much equity in your truck we would love to work a deal with you. I advised them I was not interested in putting any money down, and that I had a credit score in the high 500's approaching the 600's, and that I want my payment to remain what it is now $600 per month. There response, "that's perfect, the numbers make sense, lets make a deal". Prior to going to the dealership, I look online and find a truck THEY have posted and that I would like to have. I arrive at the dealership and I am advised that the catalytic converters have been "deleted" from the truck and that they are unable to sell the vehicle! THEN WHY IS IT LISTED ON YOUR SITE? You cant say you didn't know this before hand!! I know why...this truck get's people in and contacting them only to be told, NOPE can't have it! So, I look around and find a suitable replacement. I find a 2020 Silverado 1500, not a 2500 HD, not the LTZ trim, not a 4X4, but it still has a V-8 and will pull my boat so okay lets do it. AS ALL BIG DEALERSHIPS do the bait and switch begins. They take my truck back for an "Appraisal" and we go inside. Before my application is even completed and before my credit check to confirm my score (that I advised them of in advance I remind you) is even performed the hmmm's, and ahh's start. "I just don't know, we may have to look at a cheaper truck" the salesman mumbles under his breath. I see it coming. I give them my license, and my social and before I can even finish the app my salesman starts working another deal with a young lady who came in 30-minutes after me. Leaving me sitting at his desk as he goes outside and begins taking care of her! I guess he figured I was just going to be a waste of his time. So I sit, and I sit. I finally ask another salesman to have my truck brought back around, I am leaving. My sales rep comes out several minutes later and says, oh you have to go as he hands me my keys, and states "I will call you"! Several hours go by and ZERO call. I then realized he never gave me my license back, so I text him from the cell number on his card. All I get is a short "yep, sorry I have it". ZERO update on my transaction. I already know! I say to him "out of curiosity, what did the appraiser value my truck at"? He replies, $13.5K! Wait, What! Are you serious? I laugh at him, that is hilarious!! So...as stated I have a 2011 Silverado 2500HD 4X4 with the LZT trim, MINT condition and only 154k miles on it. 2nd Owner! Immaculate service record and Carfax report! There is ZERO wrong with my truck, it is in PERFECT condition both interior and exterior. It has Bose premium sound system, retractable side mirrors, all leather interior, V8 6.0 Vortec engine, full tow package, bed liner, tool box, euro headlights (brand new) LED custom taillights (Brand New). After market alloy 20" custom rims, weather Tech mats front and back, $13.5K! I should have had at least $7.5k or higher of equity in my truck, but no they seem to think I have about $500! Look it up on KBB, it starts on the low end of $20.5k and that is the TRADE value. It books even higher for a private sale! This right here is why I stick with the smaller private owned dealerships! These guys at Peltier are out of their minds and are only looking to take advantage of you if you are trying to trade something in. God help you if you are honest with them, and they feel like you are not worth doing business with. You will be ignored, your sales rep will move on to another customer while your ass is still in the seat at their desk, and God forbid if they keep their word about calling you back to at least tell you they do not feel like you are worth their time or worth trying to do business with! HORRIBLE SERVICE! read more

MANAGER'S OWN WORDS: " WE DON'T HAVE TO HONOR THE WARRANTY" "TAKE IT SOMEWHERE ELSE IF YOU ARE NOT HAPPY WITH US" THIS IS AFTER I TOOK IT THERE OVER 6 TIMES made apointments ect. The problem still persists. They have complete and utter disregard for peoples time and money. I would NOT recommend going here. Specially for service. They will TALK about fixing it but will do absolutely nothing, 2 weeks in the shop (2nd time that nothing gets done in a 2 week time frame), 4 weeks total and they still haven't fixed the problem, the car was parked in the lot the whole time. Refunds? Forget it. They will put you in a new car in record time, maybe 2 hours but will take 3 hours for an oil change, yes, an oil change, consistently 2 to 3 hours. They are mostly nice people but being nice doesn't fix problems, Action fixes problems and they lack in that department. Today was the last straw, They call me the day before to make an appointment (another one) so when I arrive the car would be waiting and I could show (again) the noise it was making. When I get there one tells me that they can't drive an hour and a half to listen for noises. Anger doesn't even start to explain what I felt..said come back when it makes the noise again!!!!..this is after I made an appointment, 2 weeks prior after the car was in the shop for 2 weeks. This is after they called me to tell me to come back... this is so ridiculous. Horrible just horrible... read more

I have bought several vehicles in the past, but buying from Peltier Chevrolet has been the best yet. I worked with Brian Duck, Jeff Hale, and Bridgette McClain. What impressed me the most was the fact that no one was pushy or tried to feed me a line of sleazy sales talk. I ask for straight talk and that's exactly what I received from beginning to end. I told them what we were working with, what we wanted, and the payments we could afford. And guess what... I got it! With a medium rating credit score, they were able to get me in a new Camero with a good finance rate, and payments within my range. My wife and I had fun the entire time through out the buying process. We were actually relaxed and laid back. The customer service was outstanding, they kept us laughing the whole time. And I have to say I got a pretty awesome deal too! Cant beat that price! I will return to Peltier Chevrolet when I decide to get another vehicle. read more

Well, All I can say is that Peltier Chevy went WAY above & beyond to try to get me into a 2006 Corvette they have - sadly - due to my medical condition - instead of picking up the Corvette - I'll be shopping for a pre-arrange funeral package instead. My sales rep Kerry - was incredibly responsive - gave me his both his personal mobile # & email - the finance fellow - Jeremy was super quick in trying to arrange a finance package to fit both my budget & the crappy credit score I sadly have - all thanks to on-going medial bills - can't comment on the service side of the house - but - as far as the sales side of the house - these guys were great - just wish my lab test came back sooner sothat I knew what my actual medical condition was prior to finding this sweet 2006 Corvette which sadly I won't be able to enjoy - as - I honestly may not make it through the surgical procedure I need ... read more

It was a pleasure to deal with David,B-Hot,Marc and Eric. David and B-Hot was up front with pricing and made you feel at home. No kicking tires. Marc our salesman walked through the application process with speed. Explained the details of the Sonic to my wife Kim. Stayed after closing to make sure our questions were answered. Eric in finance went thtough our contract and all the options with great care. No pressure and it was the quickest we have ever bought a car.We will be back and thanks for the cookies. PS they have good coffee. Ed & Kim Stevenson. read more

Friendly staff, good selection, didn't try to steer me to Chevy when looking at used. I didn't feel like I was getting a hard sell on add-ons I didn't need nor want but I felt all information was given to me. It was a busy Saturday however Mike Paige the sales agent spent all the time I needed and when I came back with spouse made sure to be available even though it's possible I wasn't coming back and it was obvious that it was busy (I think there was a promotion going on with financing). Would recommend to friends. read more

The service department is the worst of the worst. I paid over $4000 (four thousand dollars) for a new ac system and id didn't work. Service manager basically told me that all he would do is put it within specs--and if that fixed it, fine, and if it didn't fix it, tough. I had to take it back five times--and finally just took it to an independent facility in Tyler where the problem was fixed the FIRST time. I have told everyone about my experience, and they will tell others, and they will tell others... read more

Bought an awesome Honda Accord Coupe from Peltier Chevrolet. Loved the fact that they didn't pester me and insist that I buy on the spot. I took four days to make my decision. Financed through dealership and Bridgette was incredible. My wife had to sign later, as she wasn't with me at the time, and that was seamless. Mike Paige was patient as I made my decision and didn't "blow up my phone" with calls as so many other sales guys do. Enjoyed everything, especially the car read more

This was our first time to purchase a vehicle from Peltier Chevrolet in Tyler, Texas. We were extremely satisfied with the personal attention we received from our salesperson. They worked to find the perfect vehicle for US! We found our vehicle at another Peltier location, and they went above and beyond to bring it to the Tyler dealership. They were very helpful, honest, and patient. Looking forward to coming back in the future. read more

I worked with Steven Greenwood and had a stress free, pressure free and actually enjoyable buying experience. I had doubts about buying because I figured I would be too far off with my trade. Steven was very diligent to find a traverse that would meet our needs and budget. Steven was very nice and personable, the type of guy you can trust. I would highly recommend asking for Steven Greenwood. read more

Cindy Roach is a pro! She knows her customers by name and always makes me feel welcome. You know she cares when she goes the extra mile even on a recall repair! I never dread taking my car in for service because I know she will take care of me. Not many people are as great as she is at being both professional and personable. The work done is always quick and delivered when promised. read more

I went along with my boyfriend to look at a car, I actually went to other places as well. I finally came here and was greeted very friendly by Julian. He was knowledgeable and let me test drive the car I was interested in. He was great, and helped us get the best deal for our money. Even offered to help me out if I ever need repairs in the future. The whole process was very easy! read more

I agree with the other review. I like good customer service and whether you like dealerships or not, Peltier's service department is one of the best. Their staff is very professional and attentive and will get you in and out. They have a good transportation service that will take you home and pick you up and that is nice to have so you don't mind taking your car in for service. read more

After an accident I needed a new vehicle. I have always been a truck guy so I wanted a new Silverado. I worked with Dustin and Big Mike. The selection was just incredible making it kind of tough on just which one to purchase, The price was great and the process went smoothly. I am very happy with the truck and also happy with the service department with their help. read more

I came in looking to but a used 2005 Honda Civic and came out with a 2014 Chevy Sonic with an excellent payment that fit my budget. Aaron did everything just right. This is the second vehicle I have bought from Peltier and have had excellent customer service on both occasions. I will be back for my next vehicle purchase in the future. read more

Ray Groat was awesome! Honestly I was amazed at how committed he was to customer satisfaction. I have bought several cars and most salesmen are sharks but not this guy he looks out for the customer! I'll be buying my next vehicle from here and from him again! If you go you want this man handling your purchase trust me! read more

If you are looking for a No Pressure, No Hassle dealer, then Peltier Chevrolet is the place you wanna be at! Im on my 6th vehicle from Peltier, and EVERY time, I have been treated with Great Respect! Your not just another person walking in the door...your a friend to them!! Good job Peltier...keep up the good work. read more

I would like to thank Maury Burnett for being a respectful person. He helped me and my husband buy the SUV we wanted. There was not the high pressure sales that normally comes with buying a car. Mr. Burnett listened to what we were looking for and was able to help us. Thank you Mr. Burnett and Peltier Chevrolet. read more

Just purchased my second vehicle from Scott Wood and can't say enough good things about him or the dealership. Customer service is obviously his number one priority. If you want a friend in the business that will go the extra mile before and after the sale, go see Scott... you'll be happy you did! read more