I had an issue with the batteries on my truck. Ed, who I think was the manager, was there alone and…read moremanaged to replace my batteries, give my son and I a place to sit in the AC, and help other customers at the same time. He was kind and caring, an absolutely breath of fresh air. He deserves a raise!

I had an issue with my car while visiting in Whitehouse and went to O'Reilly's for help…read more Unfortunately, I was sold the incorrect product which caused $400 damage to my car. O'Rielly's took care of me! I received a check in a very timely manner to cover all cost of repairs! Great customer service!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I called prior and 'Matt' told me there was some salt still available and was there 5 mins later…read more Matt was outside helping a customer w/ their engine. When I walked in the store to 'Luis' at the computer.. I told him thats all I wanted. Luis continued to mess w/ whatever it was he was on the computer rather than ringing me up to get me in and out. I waited for a few to him making no action and then the store phone rang... He said nothing to me and took action to prioritize the phone call/proceeded to help them over me patiently waiting, over me who was ready to check out. I left due to the clear a blatant disrespect/unprofessionalism. Easy situation but handled extremely poorly with no professionalism whatsoever. AZ PLEASE DO BETTER PLEASE!!! THIS STORE ALWAYS HAS VERY POOR HELP ALMOST ALWAYS! Luis should be NOT be handling customer service as he can't simply communicate or stay on task for a one item PAYING customer. I went to your Beckham location and was helped immediately and in the store less than 2 minutes.

Man don't buy no burger from autozone that shit fucked my stomach up and worst of all he had oily…read morehands

Customer service from Mark was above and beyond. This man found an obscure deep cycle battery with…read moreease. He could have very easily shrugged his shoulders and said we don't carry that. Instead he worked the computer and made a call. Had it delivered the next morning. I cannot overstate how he saved my entire trip going west. His tenacious drive to help me out as a pass through customer in Tyler should be recognized by people above my pay grade. Outstanding work.

Came in here and the service was decent enough. Employees were polite and helped me fix the routine…read moreissue with my car. Prices seemed among the going rate and no big complaints overall here.

I hadn't needed to come to this store in a long time. The assistant manager, a man named Tracy, was…read moreso very helpful to me today! My passenger side headlight was out and he did not just look in the computer and sell me a bulb! No! He listened to me when I said I felt it was a bulb that did both high & low beams! He laid down the bulb he already had in hand to sell me and said,"let's go see..."! We walked out to the car, opened it up & took out the bulb. Not only did He go back and find the right bulb for my car, but he installed it and made sure it worked before letting me leave! He was so polite, professional and kind. NOW THAT IS GREAT SERVICE!

I entered the store, asked for a part. I was greeted by Lucas, cheerful, alert and helpful. I was…read moreinformed that the part was not available. I was able to order the part. It arrived as scheduled the next morning. I received the part this afternoon, from Kyle. I got the part home. I had been given the wrong part number by the US distributor. I contacted O'reilly, was able to order the correct part and was informed I would be able to return the incorrect parts. The problem was not from this very nice, local store. Lucas, Kyle and the other staff members in the store were very helpful and I recommend them highly. If I were hiring, I would try to hire these young men. I will look forward to seeing them tomorrow (when my correct parts are supposed to be there. Thank You, O'Reilly's Jimmy