I rarely leave negative reviews, but I feel obligated to share my experience so other pet owners can make an informed decision. Before bringing my 7-month-old Maltese in, I specifically called and spoke with Marcos. I explained that I wanted ONLY a cleanup of his face--nothing more. Marcos told me it would cost $15 and would only take a few minutes. At no point did I ask for my dog's eyelashes to be touched, trimmed, or shaved. When I dropped Pegasus off, he did have mild tear staining from allergies, which is something I've been actively managing. Instead of improving his appearance, I picked him up looking significantly worse. His eyelashes had been completely shaved off, the hair around both eyes had been clipped so closely that the skin was exposed, the redness around his eyes was noticeably worse than when I brought him in, and his left eye was squinting after the appointment. Unfortunately, it didn't stop there. When I got home, I gave Pegasus a bath and blow-dried him. That is when I discovered multiple red, raw-looking areas on his abdomen and groin that were not there before his appointment. I have included photos documenting his condition immediately after bringing him home. Looking back, I should have trusted my instincts the moment I walked into the shop. There was a strong, distinct odor of cat urine throughout the business, and there was a hairless cat freely roaming the grooming area. I ignored the red flags because I thought my puppy was only going in for a quick facial cleanup. I regret not turning around and walking right back out. Our pets are family. We trust groomers to listen to our instructions and care for our dogs as if they were their own. I gave clear instructions, and those instructions were not followed. I asked for ONLY a face cleanup, yet my puppy left without his eyelashes, with increased redness around his eyes, and with irritated areas on his body that I only discovered after getting him home. The attached before-and-after photos speak for themselves. I hope the owner takes this review seriously, addresses what happened, and improves the quality of care provided to clients' pets. Unfortunately, based on my experience, I cannot recommend Peluche's Grooming Shop. read more

See all

Wonderful Handling: They were so gentle and patient with my cat. It's clear the staff truly cares. * Great Value: Their pricing is very fair and competitive you definitely get high-quality service without breaking the bank. * Amazing Results: They worked wonders on my chubby boy and made him look absolutely handsome! If you want your cat in good hands, look no further! This place is for you read more

Está a sido la peor experiencia para mi perrito si quieren y aman sus perros como yo por favor no los traigan nuncaaaaaa a este lugar no se si llorar o que ...tusado asustado y oliendo mal read more

See all

We are very happy with the service at Peluches. They were very accommodating with our senior dog. she is 14 and was scared they were gentle with her. she smelled great and even got a little handkerchief. I will be taking my puppy as well. The owners are very nice also. read more

I've been bringing my doggy here for about 4 years now. They've always done a good job. They take about 2-3 hours on a normal day, 4 hours ish on a busy day. read more

Peluche's Grooming Shop - Pet Groomers Near Me - Bell, California

See all

Terrible!!!!! My poor puppy was frantic when I picked her up, tears and all. I felt terrible, I couldn't believe my eyes. She wasn't even well groomed, her nails were clipped way too short, to the point that she bled.... her paws were still dirty. Just a horrible service. DO NOT TAKE YOUR PET! read more

See all

Fui a cortarle el pelo a mi perrita, me recomendaron que le pusiera el anti pulgas, lo acepté y terminaron desgraciándomela!!!! Parece que se les cayó la medicina y me la quemaron toda!!!! Si pudiera darle cero estrellas sería con gusto read more

See all

I can't complain every time I bring my puppy here Meelo I've have a great experience He always comes back looking really nice and clean. They do a great job I have not had a bad experience, the groomer that I go with his name is Carlos and he's awesome. I'll post a picture of my little Meelo. He's a 5 pound Maltese and he loves going there. I definitely recommend read more

Peluche's Grooming Shop - Pet Groomers Near Me - Bell, California

Please read: I would give this place zero stars if I could and I highly discourage you from being your pets here. I had been taking two of our family pets to get bathed and groomed at Peluches for almost 2 years. I will NEVER bring any of my dogs here and I recommend you don't either. My dad and I brought both our dogs (female poodles) on Saturday October 26. My dad noticed one of our dogs was badly injured. I'm not talking about a nick, it was a laceration and one of her nipples was cut off. We had to take our dog to emergency and our dog had to be sedated so the vet can stitch her up. As this occurred Saturday and our main priority was our dog's safety, I returned to Peluches on Monday October first thing when they opened (they're closed Sundays). The groomers tried to brush it off and make it seem like it was not their fault. I showed them pictures of the laceration and they said it looked infected beforehand. But why would they give my dog a bath and haircut if was supposedly already there?!! Nice try. We even asked the owner of Peluches if we can see the video of that day and her response was: "we do have cameras, but the tape erases after a certain time." How convenient for them. I just want the owner of Peluches to take responsibility and pay me back fo damages and the suffering of my dog. I highly discourage you from bringing your pets here. read more

Peluche's Grooming Shop - Pet Groomers Near Me - Bell, California

See all

Another great day at PELUCHE's! Truly experienced staff. Thank you Pépe for amazing work. Hugs to you and Familia! Gracias Amigo read more

See all

I've taken my pup several times, but the last two were no good. On Saturday, November 5th, i took her in for a bath and cleaning, only, nails, eye, genital area. Sad to say, worse idea ever! They knicked one of her nipples, and she came back infested with fleas! I had to immediately take her to get a flea treatment, and bathe her again. Poor Cookie, her skin is so irritated, even after a week. No, she did not have fleas before going there. I tried to reach out to the place, but there was no response! Never again . read more

See all

Dont ever take your poor dogs to this place. I can do a better job than this. I have been waiting the whole Pandemic and I can't believe I couldnt have waited a little longer. I completely regret it, here are some pictures to prove it. My poor white dog looks like they didn't even shower her. The guy didn't finish cutting her hair either and he said because she was old and restless. It was overpriced for an incomplete job ($160). I do not recommend this to any dog owner that is looking for a well groomed dog. read more

See all

I called before going there and it sounded busy, but the person on the phone said they would take our dog. I got there about 15 minutes after calling to be told they were too busy to groom our dog. Bad customer service. Not going back there again. read more

Good place to take your dog for grooming will take care of your little one with care n love

My Delilah needed a fresh cut and bath for her skin. Carlos recommenced a shampoo with oatmeal to soothe her skin. She came out looking like a star!!!! Thanks Carlos read more

Peluche's Grooming Shop - Delilah Hernandez - Pet Groomers Near Me - Bell, California

Very poor service. We have gone to this groomer for many years but this time the service was just unacceptable. We went in and specifically asked for them to trim only the tips, when we came back to pick up our dog, her hair was almost completely shaved off! When confronted, the guy was very arrogant and told us that she barely had any hair to cut. read more

Peluche's Grooming Shop - Before her haircut - Pet Groomers Near Me - Bell, California

See all

Horrible customer service, owner has such an attitude. He has been so rude to me and my elderly parents. He actively seeks out business by calling previous clients to return with appt. I made an appt for my dog and it still took over 4 hrs to get her back. They have nicked my poor dog over and over again and she returns traumatized. read more

Let's start from the very beginning, we took out two dogs to Peluche's for the first time a few months ago. They did a nice job. For $35 dollars they claim that they will: 1. Wash your dog 2. Trim their nails 3. Trim their fur 4. Clean their ears 5. Express your dog's anal glands You can't beat this kind of service at a price point like the one they're offering, right? Wrong. Spend a little extra and avoid the holier than thought employees who will do/say anything to excuse their lack of professionalism, horrible time management skills and lack of knowledge in pet services. It was clear they were only trying to impress us, as new customers. The second time we took them, they only washed our dogs, after almost 2 hours of waiting. A few weeks ago, we decided to give them another chance, seeing as they kept calling us every month to try and get us in. After explaining the previous experience we had, the employee tried lying about not being able to cut our dog's nails the last time, because they were indoor dogs and indoor dogs have longer nerve endings that grow along with their nails. (He wasn't working the last time we took them, nor did the employees working that day ASK us they were indoor dogs.) After telling him that we walk our dogs on concrete every day, he tried to blame us for keeping our dogs inside, as if that explained why they didn't cut their nails at our last visit. When we exited, they pretend to grab our dogs, as if they were going to work on them next. After waiting over 2 hours, we tried to see if they were ready. Shocker, they hasn't even work on our dogs were locked in tiny cages for over 2 hours. They told us it would take at least another hour and a half. The same employee told is it was because we brought them too late, in such a condescending tone. We took our dogs in before noon and this was now a little after 2:00. Once again, trying to point the finger elsewhere. We tried to take the dogs home, so they told us it would only take another 45 min to an hour. We didn't have another hour to waste. Then the SAME employee proceeded to tell us they cried a lot, to seemingly try to justify why they didn't do their job. Please, explain his that hindered your ability to work for 2 hours? How did that impede your time management skills, considering there were very few dogs there? As "professionals," have you never dealt with nervous dogs that cry? Customer service jobs are hard, because you have to deal with so many rude people, so I try to give people the benefit of the doubt. However, employees who lie to customers, are rude to customers and speak condescendingly from the beginning of an interaction just made businesses look bad. Management: hire better employees, not family members who have no idea what they're doing. If not, management them better. Manage yourself better. Some if the reviewers here say that your employees have injured and sedated their pets and you just deny ever doing anything. If you cannot gracefully accept that you're accountable, you have no business running a company. read more

This place deserves zero stars told me over the phone it would be 50$ and then called me once I had left and once he had already begun to tell me it would 20$ more then what we had agreed. Don't bring your 4 legged friends here they are locked in cages and look as if they don't wanna be here they tie a very tight leash on their necks while in these cages that causes to constantly Sound as if they are being chocked. read more

Peluche's Grooming Shop - He's bleeding - Pet Groomers Near Me - Bell, California

I called they answered. I needed help after finding that another groomer failed to cut n file nails on my dogs. They helped me right away. Great service and fast. read more

I just took my first puppy to get groomed here yesterday, I found this place in the web and took him there. My puppy smelled very good, they trimmed his nails, brushed his teeth and gave him to me with a cute little navy blue bandana. They only charged me $35.00 - they charge $45.00 if you want a haircut on your dog. The owner is very friendly and let me know about the vet coming in at the end of the month so I can take my puppy for vaccinations. I am definitely coming back to this place again! read more

Peluche's Grooming Shop - After his grooming - Pet Groomers Near Me - Bell, California

I really liked this salon. They were able to take a walk-in for 2xpups last min. 45$ was the price for each. I usually pay $35 at zeny's groomers. But I needed my pups groomed asap so I paid the extra money anyways. The job was great! It was simple hair cut. I really appreciated that they allowed me to sit in the waiting area for my pups. I had a previous problem with another groomer who treated my dog awful.) So if I can't be there with my pups, I won't use your dog services. Thank you I would recommend this place, I was completely satisfied and my babies look adorable! read more

See all

This is the second time I've taken my dog to Peluches, this time around they damn near trimmed all his eyelashes off! My poor dog has been squinting since! Never again taking my pet here and I recommend you don't either! read more

Peluche's Grooming Shop - They trimmed my dogs lashes! He's been squinting since - Pet Groomers Near Me - Bell, California

do not come here this place is absolutely horrible! i took my dog for his appointment at 11am and was not called back till 4pm not to mention when my dad went to pick him up they gave him the wrong dog and said they had "accidentally switched them" and to top it the fuck off they still had not started on my dog! i will never be coming back! even after all that shit my dog some how smells worse then when he got there!!! do not come here!! read more

No appointment necessary and price is very reasonable. I take my three pups there and have been loving the service.

I stumbled upon this place after bad service at another pet grooming place. I called different groomers around my area and no one would take me in without an appointment. It was my only day off and my doggy really needed to be groomed. I called Peluche's groom and thankfully they had availability. When I first arrived they greeted me and were very friendly. He took my dog in right away and told me to pick him up in 2 hrs. 2 and a half hrs later I arrived and they were still finishing him up. Overall I had a great experience here. They gave my dog a bath, cut his hair, brushed his teeth, trimmed his nails, and he even cut the hair inside of his ears (advised me that hair inside the ears are prone to infection). The price was $45 (not too bad). Only down side is the wait time, and they only accept cash. I will definetly go back for his next grooming! read more

Peluche's Grooming Shop - Teddy after his haircut. They gave him a cute bandana :) - Pet Groomers Near Me - Bell, California

See all

No Stars! Called these clowns up for a quote on my Dog for a hair cut, told the guy 60 pounds & that he WAS very Hairy. He quoted me $50-$60 when I arrived he changed his story saying that he thought I wanted a bath & upped the price to $100. To top it off they refused our request to not cut too much from paws, tail & head, saying that the cut is all one measurement & cannot be altered. I was like are you guys pros or not? I hi tailed it outta there with disgust..... These guys are Total amateurs! Avoid at all costs find someone else, these guys do not like doing what they do. read more

I have to take my comments about the place. I had an incident with this groomer and the owner. My dog had a nick underneath her left eye. The nick is due to shaving my dog without cleaning any eye boogers. I let it go but I made the owner aware. Another time, her eyes was red and puffy and she was nick again. I gave this place several attempts to clean up their act. I do believe that accident happens but not repeatedly. Carlos the owner promised to be the one grooming her. In my opinion, they did not render the services that I was paying for and expensive due to the vet bill I had to pay for my dogs exam, treatment and lost wages. Incidents like this makes me think that maybe going to petco is safer. read more

DONT TAKE YOUR PETS HERE. I took them for a bath, and they came back with flees and ticks. Unfortunately, the owner didn't take responsibility and said to pay extra for treatment. He said my pets got infected elsewhere. However, they came directly home after the trimming. Also, they came with flyaways. Once again, don't recommend they just care about selling their products!! read more

I took my little princess there today and I am very pleased. The people there are very helpful and friendly. I will definitely be bringing my baby here. She got her hair evened out, nails clipped, teeth cleaned, and bathed all for a very reasonable price! I definitely reccomend this place! read more

Peluche's Grooming Shop - The before and after. Super clean and smells good. - Pet Groomers Near Me - Bell, California

See all

They answered my call and when I took her in she was nervous but calm. They said it would take an hour but it actually took 4. Which was the only bad thing. But it was worth it!! My puppy looks beautiful!! She even got a little bow on top of her head!! :) read more

My review is for the business as well as Carlos, the owner of the shop and main groomer. I've known Carlos for a few years now, since before he had his own shop and used to do house visits. In 2009, he agreed to help me out with a fundraiser. He came to my house and groomed every dog i could get there in order to raise money for the Leukemia and Lymphoma Society and did not charge me a penny. He spent the day washing, trimming and drying about 20 dogs, helping me raise around $600 for the cause. I have seen Carlos work with animals and i know that he genuinely cares for them. He will finish a job well and humanely done even with the wildest pet without complaints (I've witnessed this!) I know that my dogs will always be in good hands when i leave them with him so they have not been to any other groomer since he came into our lives, even if we have to drive a few extra miles. PLUS, his prices are ridiculous!! I used to take my pups to the big chains, like Petco and Petsmart paying about $80 per dog for the basics and with Carlos I pay half of that for the works! Needless to say that i have spread the word and Carlos is the groomer to all of my friends' dogs and cats! read more

Peluche's Grooming Shop - Brownie after his makeover by Carlos :) - Pet Groomers Near Me - Bell, California

See all

Very pleased the way she turned out. check out the before and after pix. (bath, flea treatment, nails, ears and teeth) read more

Peluche's Grooming Shop - Pet Groomers Near Me - Bell, California

PLEASE DON'T BRING YOUR PETS HERE! This place deserves no stars. I was so disgusted by the way the place looked and how unprofessional the employees were that I was compelled to write my first yelp review. All the animals there looked so sad and terrified of being there that I took my dog and I left there crying. The cheap price doesn't justify leaving your pet in the hands of someone who will mistreat them. read more

We've been very happy with our local groomer, our Dog always comes back looking great!

They have no patience, I took my dog there and they grabbed him and said no they had no patience to bathe and groom my dog. I would not recommend. read more

Since 5/31/13 I still have not received any comments regarding my past visit or even trying to resolve this issue to keep a customer. I asked if you would like to meet to see the receipt and Peluches did not reach out. Most establishments would like to make things right to keep their customers happy. read more

Would put 0 stars if I could, they refused service because my moms dog was "too old" to be groomed ? No traigan a sus perros, mi mama me mando aqui porq siempre venia aqui hacer un corte y ahorra no quisieron porq segun esta muy vieja la perrita, que escusa tan estupida para perder un cliente fiel de años.. read more

The people here were very nice and the place was clean. $45 got my boy groomed. The body was awesome but the job they did on his face was not so great :( its very choppy, too close to his skin around the eyes and not even along the cheecks. I asked for a cute round look on his face and didnt get that :( Other than that my boy came out smelling good, got his teeth cleaned and nails trimmed. I recommend coming here, just be VERY specific with what cut you want. I think ill take a picture next time and brimg up this situation. Happy grooming! read more

Peluche's Grooming Shop - Grooming @ Peluche's - Pet Groomers Near Me - Bell, California

See all

My puppy's come out happy from here, unlike other places I've taken them. Great job have to give it to them. Than you guys sooooooo much:) read more

See all