They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

Deanna is a wonderful person with a true gift for working with dogs. We are so happy with the love…read moreand care she displayed in watching our dog (and cat!) while we were away for the weekend. She was very patient with our sometimes nervous and protective dog and sent us detailed updates and gorgeous photos throughout the weekend. I can't wait to use her service again, and I'm so happy she was able to bond with our pets and make sure we felt comfortable and in-the-loop throughout the process!

Deanna's love for pets is so obvious. She is reliable, accountable and runs a great business. Her…read morecommunication is top notch and we have never met someone who goes as "above and beyond" as she does. Just superb. And she's so reasonable-- with pricing, flexibility, requests, etc. So glad we found her.

Unbelievable service, we have 6 rescue, adopted now !beagles and basset...........the recent…read moreadoptee a 12 yr old beagle is traumatized by being picked up and absolutely refuses to get a collar on..........but D the groomer did his magic!!! I absolutely recommend Woofie's to do your pet's grooming needs ...and ask for Derek............

Dax did a fantastic job on both our puppy Teddy and older dog Tucker. Both these guys are Havanese…read more Teddy is eight months old and so full of energy while Tucker's the most sensitive of our two dogs. Dax worked his magic for both and the results were flawless. He was very polite and patient and somehow he got these two guys to comply. I contacted other groomers within the area, but none of those places ever responded back to me through the email, which was very disappointing. But I'm so glad that Woofie came through for us. They were very courteous and responsive to me through Yelp chat, and all the questions I had were answered very promptly. I'm so happy with the results and our dogs look so clean and proper now. Looking forward to the next grooming session in the future.

I can not express enough how grateful I am for Whitney and the work she has done with both myself…read moreand my 2 y/o shepherd mix, Archie. She has supported us around tools to address his reactivity around other dogs especially on a leash. We are now able to enjoy walks on the trail together and even sit outside at restaurants with other dogs around using the skills we have learned. She took the time to walk with me and show me strategies which built my confidence tremendously. Highly recommend working with Whitney!!!

I have known Whitney for around 11 years! She is an amazing person inside and out. I compete year…read moreround in the Celtic Highland Games around Oregon and Washington. During this particular weekend plans changed immediately and I was stuck not knowing where my beautiful German Shepard/Aussie would stay aka KARMA Whitney was so accommodating, even with a days notice, she treats Karma like family and spoils her rotten. Karma has a habit of not eating when away from her family... Yet Whitney had her eating within the hour of being there. Karma stayed a couple days with Whitney. Playing roaming chasing and playong with the cat she made friends withand I would not have it any other way. I 500% recommend her and her business. Thanks Again Love!!

Reagan is absolutely wonderful in every way! She truly understands animals, not just as a result of…read moreher long history in the veterinary field but through her appreciation that each's of one's furry friends is psychologically unique. Just a few minutes into our initial meeting, one of our very shy cats walked straight up to her, started purring, rubbing her, and contending for her attention by trying to head-butt the pen out of her hand! We've had her take care of our kitties twice now. Not only is Reagan thorough and trustworthy, she's a great person to be around.

Best dog walker in town. And I always take my dog there when I head out of town. They do…read moretremendous job keeping him happy & energized. Piece of mind knowing I won't have anything to worry about! Highly suggested!

From the owner: I am the sole owner and pet sitter, dog walker, and dog boarding mama! No employees! Just me! So…read moreyou you will receive personalized service for you furry family member!

I have used Lori twice in the last 6 months after finding her online to watch my three cats. My…read morecats love her plus I can come back home without my home being completely destroyed by angry kitties. Other than that, I am a huge worrier and have been known to cut trips short to get home to check on my pets but Lori definitely eases all my worries because I know they are being taken care of. Plus, she sends me photos and updates when I ask. I would recommend Pet Nanny of Bridgeport to anyone!

Professional, detailed oriented and great with the dogs. She watched our 3 dogs for many years and…read morealways did the best job we could have ever expected. Walked them all the time and spent extra time with them.... highly recomend Lori J

Incredibly kind & accommodating. Clearly knows a lot about dog/cat behavior and nutrition. Pretty…read moresure my dog liked her more than she likes me most of the time. Ended up having to extend my stay unexpectedly, she had no issues! And I'm serious, my dog was disappointed when I returned home.

From the owner: At West Sky Hounds, I specialize in providing comprehensive pet care services tailored to meet the…read moreunique needs of you and your pets. From daily walks drop-ins and basic grooming services, I'm here to make your life easier while prioritizing your pets' health and happiness. As a professional dog handler with years of experience, I specialize in working with dogs of all temperaments, including those with behavioral challenges and physical ailments. I am passionate about enriching the lives of animals that thrive under specialized, one-on-one care.

Melinda took great care of my cat, sending me photos of him, and letting me know how he was doing…read more She also brought in my mail and kept my plant alive. Her price is very reasonable, speaking as someone who is on a tight budget. She obviously really cares about animals and is a professional in the veterinary field. The vet she recommended was great too. I feel lucky to have had access to her services.

They are soooo great! Melinda came over and let my dog out a few times while I was at a seminar…read more My dog is fearful so finding someone I can trust to be around and care for him is difficult sometimes, but she was great and patient with him. She sent frequent text updates including pictures. I have already recommended her to a friend!

Always a great experience Staff welcomes us they're great with our pups everything from Nail…read moregrinds, anal glad release, self wash and more Well, priced convenient, friendly and clean Can't ask for much more check them out we highly recommend - And our pups Rouge & Stout Love their staff Coach Shawn

I do not recommend this place. I tried their self service dog wash. Their tubs are too flimsy for…read morelarge dogs. And their shampoo's are so watered down that it just squirts out like tapwater. If you do go, you need to bring your own shampoo. On top of that, the "shampoo" smelled like something that's used commercially to mop floors. I've never smelled that smell before and a shampoo. God only knows what I was washing my dog with. When I asked the guy why the shampoos were so watery, he said that "they were running low so they added some water so that they would go farther until their next shipment arrived." Despite my better judgment, I also brought my Shih Tzu there for full grooming because she needed a haircut. When I dropped her off for her APPOINTMENT, the person that was going to groom her told me it would take a couple of hours meaning she would be ready by 11am, having a 9a appointment. At 11:15am I called the store to see if my dog was ready. The Store manager answered the phone and informed me that she would be ready around 2 PM because "they had a lot of walk-ins and other dogs that needed to be groomed too". I said well that's why I made an appointment and that the lady that was grooming my dog said that she would only take about two hours and would be ready at 11 AM. This person on the phone continued to argue with me about "you don't know how dog grooming businesses work," among other abrasive comments. I had gone out to run errands during these two hours and was nearby which is why I called. I decided to go ahead and go over there and pick up my dog - in whatever condition she was in. I figured if she was going to be another 3 hours, she was probably still in a cage waiting for her bath. When I arrived, they brought up my dog, who appeared to have already had her bath and haircut, Which made me extra confused - if she was already finished why did they tell me that she wouldn't be ready until 2 PM? When it was time to pay, one of the employees had to go back and ask what the charge would be for the grooming service. He came back flustered and said it would be $90! For a 15 pound Shih Tzu! I asked why it was so high, and he just said that's the price he was told. I asked to see a price sheet and he acted like he didn't know if one existed. Then he pulled out a price sheet that was laminated on a chain right there by the cash register and told me how these were "old prices from years ago" when he first started even though it was on a chain and laminated and right there dangling from the cash register. The price sheet for a Shih Tzu said $65 and up. I would certainly like to know why I was charged $90! Of course, there was no explanation. I cannot emphasize enough how much I do not recommend this place - self-serve or full groom. Save yourself a headache and possibly injury to your pet and go someplace else!