Worst banking service ever. This location used to be Hoodview FCU then Texas Partners FCU before being sold to PenFed. My husband and I had been members for over 40 years. But in the last three months there have a series of errors made by PenFed's employees and/or their vendors that caused $2300.++ stolen from my Mom's account and about $1800. stolen from my brother's account. My brother's dementia contributed because he was not checking and emptying the mailbox, but PenFed ordered checks for the wrong account (I was told later that we should have been shown the screen to verify), and debit cards that were supposed to go to the CU for pickup were mailed to the home address instead. If I had not been monitoring both accounts my brother would not have been aware of his loss, neither would my mother. Then Saturday I got a fraud alert on my account, debit cards were cancelled and I was told to contact the branch to get replacements ordered. Well I had to physically go into the branch. I was not able to get to a real person on the customer service line, I was sent around in circles before finally being disconnected. I could not find a phone number for the branch anywhere on line. No where. Address, hours, but NO PHONE NUMBER. I will not recommend this CU to anyone and I am really concerned for the elderly customers still banking there. read more
