We're long time customers here, and love the friendly, prompt service (there's rarely a line!)…read more Most times we are greeted by name when we walk in the door, and we recognize most employees there (as I said, long-time customers). They've always been helpful and responsive, providing a couple counter checks when I forgot my checkbook at home but needed to drop off payments to vendors in town, looking up balances and helping with CDs, hosting our safe deposit box, getting documentation lined up for transferring funds between institutions, doing some investment advising... I thought small town, brick-and-mortar, personal banking was a thing of the past, but it's alive and well in PT at First Fed. They have all the modern conveniences, too, if you prefer doing it on your mobile device or computer, even downloading to Quicken. We love it here!!

Wonderful customer service and good people all around. Open late, convenient and fast…read more No complaints here

Add a photo First…read moreFed - Port Townsend Branch 3.3 (15) Bank in Port Townsend, WashingtonClosed Overview Reviews Photos About Google review summary 5 4 3 2 1 3.3 (15) Reviews All account2 fees2 Sort by Most relevant Newest Highest Lowest Gabe Corbett Local Guide·15 reviews If I could leave negative Stars here I would these people have no respect for any kind of honest people I had an account with these people for 3 years and a few months in I had an employee whose name I will not disclose out of respect for ... More Stephanie Dickey Local Guide·78 reviews·57 photos 2 years ago I have several accounts at this bank. As far a personal bank accounts, the people, the care is A+. Port Townsend branch cares about its people. They are wonderful. Kudos to the branch manager. ... More 5 williwaw studios 1 review·5 photos 4 months ago Be careful, don't trust anything they say, read everything very carefully. Tabitha Miller 3 reviews·2 photos 8 years ago The Port Townsend Branch takes pride in knowing their customers and will greet you as soon as you walk into the branch. First Federal is truly a local community bank! 1 luxmi love 3 reviews·1 photo 8 years ago We take pride in providing the best customer service! As a customer said " PT team is Great, No, they are fabulous at providing customer service". 1 Dave Grainger 3 reviews 5 years ago Excellent service, nice people with whom to deal. That person doing theater costumes must be a sore head! Dan Näsman Local Guide·57 reviews·3 photos 7 years ago It's the quintessential home town bank and is very supportive of community programs and services. Bianca Fredrick 4 reviews·1 photo 5 years ago Poor costumer service makes coming to the bank very unpleasant Johanna Perkins Local Guide·297 reviews·155 photos 7 years ago Happy place to visit. Knowledgeable staff. Marcos Lopez 6 reviews·6 photos 4 years ago Terrible customer service Simon Local Guide·127 reviews·120 photos Edited 2 weeks ago On Feb 26, 2026 asked to deposit a check from UK. Assistant manager told me they don't deposit international checks, and all they could do is request the money from a third party collection agency that will take about 20 weeks and cost a ... More Photo 1 in review by Simon 2 Polly Local Guide·16 reviews·1 photo Edited a year ago Jerry Asher Local Guide·48 reviews·202 photos a year ago Greg Pearson Local Guide·28 reviews·11 photos 7 years ago Connor Chisick 1 photo 8 years ago Grymm Dupp Local Guide·29 reviews·240 photos 9 years ago Gabe Corbett Local Guide·15 reviews just now New If I could leave negative Stars here I would these people have no respect for any kind of honest people I had an account with these people for 3 years and a few months in I had an employee whose name I will not disclose out of respect for them but basically I wanted to send my own money to a friend of mine and the only way that it was possible was through a wire transfer this employee had denied that wire transfer she said that I wasn't physically prepared and mentally prepared to do this transaction a couple weeks later I went down there and at this point I'd been in the branch probably around 10 times this person asked me to present ID and she made me pull off my hat and my glasses so that she could visually confirm that the person was the same in the ID there was no real reason for her to do that but she did it anyways that was the next straw I had a couple more interactions with this person and she was just rude to me on multiple occasions so after a while I chose not to go into the branch to do my banking I chose to do only the mobile check deposit and for a long period of time the check would be ready almost instantly and right around a few months ago they decided to put a hold on my check for no real reason and I wasn't able to receive my paycheck for about 5 days after I put it in these people have no idea what hard work looks like my day is spent moving literal tons of sand with a shovel I get home and my back feels like it wants to explode but I keep pushing through because that's what real work is I don't think these people could lift a shovel much less move sand I feel like they have no business telling me how my money is able to be used and the Last Straw the place a couple weeks ago I went in the Pennysaver to get my lunch and at the time I had around $900 in my account and it told me I had insufficient funds I was physically unable to access the money in my account so I decided to close the account.. if you're somebody who believes in loyalty and integrity I would strongly advise you not to bank with this Bank these people don't have genuine morals they don't care about what hard work looks like they don't care about perseverance they only care about greed

Great service. Staff are very helpful. Helped us with a few complicated accounts. Highly recommendread more

Just had an auto loan here, very happy they are not my bank. The inconvenience factor is amazing…read more Truly astonishing. I also love how you need an online banking account to view or change anything online and you can't just log in to the loan account like it was when I first got this lone. Honestly just amazing.

Absolutely not. horrible cust service. Bank manager Rick is prejudice towards Hispanics. He called…read morethe police on my husband Because my husband didn't look like he had an account there. He had the nerve to ask my husband to wait in his truck or he wasn't going to open up the bank? My husband went to his truck and the local police officers showed up and my husband explained to them. He didn't know what he did wrong. Police officers escorted him into the bank and out of the bank.

I've always had very friendly, courteous, and professional service at this branch. I actually think…read moreit's more a symptom of the lovely people in Port Townsend than the bank itself. I've been to many horrible branches of WFB in California and elsewhere. But I'll take the welcoming local service gladly and gratefully. That's why I love living in this wonderful community. As far as the bank itself, if I wasn't so financially immersed and entangled with multiple financial products, I would have left them a long time ago. I despise their ethics and questionable practices. Hopefully I'll be able to do something about that someday. Meanwhile, this review is about this branch only. They're not responsible for the policies and restrictions of their corporate office, and they seem to do their best to make my experience as pleasant as they can under the circumstances.

I just needed to do a quick cash deposit and was greeted by everyone working in there. So sweet!…read more I did my transaction and I was out of there. Everyone said "Bye!" when I left. Again, so sweet. Big parking lot. Easy to drive into from the roundabout or from downhill of the side street. Couple of drive thru ATMs.

I use this branch often. The staff is friendly, professional and knowledgeable. They have always…read moreprovided me with timely and complete service. I can recommend this branch without any reservations. Sincerely, mike