This is quite possibly one of the worst credit unions I have ever had the misfortune to work with…read more They funded my vehicle loan so I thought switching to them for banking made sense; it was a horrible mistake. They're hard to work with, hard to get hold of, and only have sporadic locations that are not easy to get to. They do not work well with other credit unions and they hold a deposit for up to 14 days before funds are available, even when you're an established member. I will never, ever, deal with them again. As soon as I can refinance my loan with another bank, I will close all accounts. I've already pulled my checking, which they are refusing to close, and will tell everyone to STAY away from them.

The employees have always been most kind and helpful. I have recommended this band to others,…read morealthough the interest I hear is not as good as other banks.

When Umpqua took over Columbia Bank, I was excited. But unfortunately, when the Columbia Bank…read moreemployees left, all of the smiles you used to see left with them. Now it seems like all of the employees are unhappy and unconcerned about customer service. I am planning to transfer our accounts elsewhere. I want to feel like a valued customer when I walk into my bank, not like I'm interrupting something.

This is a treat bank. Small enough for great service, see Megghan, and big enough to cover the NW…read more I have been to 3 other branches and service is great all around.

Went to key bank today to open up an account had to wait a bit but great Service from lani she…read morewas friendly and understanding of my personal situation

I am looking for a different bank that will provide great or just as excellent customer service as…read moreTimberland Bank. Unfortunately, Timberland Bank is not local in Shelton. The service I constantly receive from this bank is bad or Timberland Bank just spoiled me. I use drive-thru a lot, so you would think that drive-thru means to be a little fast and convenient. At this bank, I have to fill out my withdrawal forms; whereas at Timberland Bank, I just have to sign my name and send in my driver's license. They fill in everything else for me. At Key Bank, I put my driver's license in the tube, and I receive a bank receipt of my deposit or withdrawal. So then I have to call and wait for the teller, and then ask for a balance receipt (and have to wait for that); whereas at Timberland Bank, they automatically send a balance receipt. Key Bank just is not as friendly and the tellers don't smile as much. They do what they have to do for the customers, but nothing else. They don't go that extra mile.

Attempting to assist my companion get on occu dashboard. had help from one fine guy who got me to…read morea point of getting on Dashboard. Wanting to enroll in E-Statements only. clicked that box. it is a Weds and still no acknowledgement that it was done. over 5 hours now. This is a very long time. I am leery of logging out and going back in, due to having to access my companion in another town for the 5-digit access code. Yesterday got locked out. Companion is in WA state and the dealership picked a credit union in Oregon. If their IT people cannot make this work, will see if we can find my fella another loan source for his recent truck purchase. ps: my fella has no email, nor computer or printer. He's A 30 YR NAVY VET AND 84 YEARS OLD.

Horrible credit union in NW I wanted to buy another car so I…read morewent to Daytona Auto in Lynnwood to test drive the car but I found out that it had issues and the manager at the dealership didn't fix the issue when I went back to pick the car so I called that the bank manager to stop the transaction and she refused to cancel. Few months later, that same bank did more harmful thing. They hard pulled my credit as if I am financing a home which wasn't true so when I called that credit union, I was transferred again to the same manager and told told me that they have the right to pull my credit report whenever they like. Buyers beware

Working with Melanie, Nicole, and McKenzie has been a great experience while setting up our new…read morehome and vehicle insurance policy bundles. They also worked diligently to answer all our questions, explained the coverages, we got everything covered in a timely manner, and at the lowest cost to us. Thank you so much - YOU'RE THE BEST! We appreciate ALL OF YOU at the BAKALA STATE FARM INSURANCE AGENCY!!!

I had a fantastic experience speaking with Joshua Olson in Melanie's office for a review of my…read morepolicies. He was awesome to talk with--super friendly and patient, and clearly had a great handle on my needs. He took the time to answer all my many questions without making me feel rushed. If you get the chance, definitely seek him out!