If I could give zero stars I would. My debit card got trapped in one of their ATMs and the tellers…read moreinside were rude and showed no compassion for the fact that I cannot access my funds until a new card is issued. I am not a member of OCCU and certainly will never trust them with my money now. Unacceptable customer service.

From the owner: Our Community Credit Union is a member owned financial cooperative which shall sustain consistent…read moregrowth and a strong financial position. We shall seek to treat all members in a dignified caring manner. We shall manage members business confidentially and accurately. We will provide our members with choices and solutions while building lasting relationships through consultation. Equal Housing Opportunity Lender.

Stopped here for cash. Not where I bank, but the clerk was exceptionally kind and genuinely helpful.read more

Megan Osbekoff was so helpful getting our home equity loan…read more Thank you Twin Star for your excellant customer service.

For background: I bank with another credit union but all of their branches are cashless so I do t…read morebother with the following request. I came to this branch because and asked if they could make change (I wanted to get some 1's and 5's and a roll of quarters). It's a bit ridiculous to me to turn down such a simple request. Cash is cash. If it's legit and I got it from your atm you should be happy to do business with me because every positive interaction is a potential customer. Well I won't bother again. Sorry to inconvenience your policies. The only thing saving this from being 1 star is the teller. I won't fault her, she was kind and offered up a suggestion as to where I could go to get change, she was very nice and apologized for the policy that she had to enforce. This review is not for her, she was excellent. However, In a society that is veering farther away from having cash at the ready, turning down these types of interactions, (I used to be a teller once upon a time ) reduces job security, drives away potential customers, and leaves a potential for this position will become more and more scarce. (Like other banks and grocery cashiers etc.)

Worst bank. Will not return. Horrible customer service. Gave me 6 $35 overage charges and an…read moreadditional 7$ a day. I lost my job due to covid. I don't have that money and you guys continue to charge me. Worst bank. Do not go here

This is quite possibly one of the worst credit unions I have ever had the misfortune to work with…read more They funded my vehicle loan so I thought switching to them for banking made sense; it was a horrible mistake. They're hard to work with, hard to get hold of, and only have sporadic locations that are not easy to get to. They do not work well with other credit unions and they hold a deposit for up to 14 days before funds are available, even when you're an established member. I will never, ever, deal with them again. As soon as I can refinance my loan with another bank, I will close all accounts. I've already pulled my checking, which they are refusing to close, and will tell everyone to STAY away from them.

The employees have always been most kind and helpful. I have recommended this band to others,…read morealthough the interest I hear is not as good as other banks.

Dropped the big name banks and went to this credit union, never have any issues with anything…read moresince, never looked back AND never regretted it, in fact, these guys have gone above and beyond to help us, and other customers also. Note to so called banks ... your on the way out, credit unions are the only way to go as they offer the same services as banks and the customer services people USE to get from banks years ago, remember that?, back before the uber banks started eating the smaller banks up and adding them to their conglomerate? Tell your big name bank to stick it and Go Credit Unions, you'll never regret the move.

From the owner: Our Community Credit Union is a full service financial institution. We offer competitive loan and…read moresavings rates in addition to Mortgage and Investment services. We are a member owned, not-for-profit financial cooperative. * Savings and Investments * Checking and VISA Debit Cards * Loans and Mortgage Services * OCCU Rewards VISA Credit Card * eServices such as Online Banking, Mobile Banking, eStatements, FinanceWorks, Online bill payer and Direct Deposit.

The gals over at Hannegan branch are some of the most deceitful I have ever had to interact with…read more They are only out to collect as many fees as possible. They are not caring, friendly or helpful.

I love small town banks and this one is right up there in my favorites. They are friendly,…read morecourteous, CARING, and always willing to work with us. More than anything, they are our neighbors, and that means a lot to me.

I am not usually one to complain about customer service issues, but when it comes to banking, the…read morelast thing I expected in a non-trusted industry was to be treated so terribly. I called in to inquire on some information on starting a relationship and was almost yelled at by the woman who answered the phone. I understand that we all have bad days now and again, but the tone of voice she took with me was condescending, and her snappy responses did not impress me to want to do anything with this bank. If you want to acquire new customers and solid banking relationships, learning how to be professional and courteous on the phone is a start. Unfortunately the saying that bad customer service does damage that multiplies it the truth. Had I been treated with respect on the phone, I would not be yelping, and if asked, I will rehash this occurrence.

I had some terrible tragedy last year and was not well for a long time. I kept making payments on…read moremy car loan. Then there were more issues and I ended up being two months behind. Then I resumed making payments, but those two were still outstanding. The car had not been on the road for 8 months - I wasn't able to take it out. Instead of being contacted by the bank I received an email from a Alexander Ramos from Woodside Credit in Newport Beach, CA - (800) 717-5180. I replied immediately saying I will be caught up within 2 weeks. The reply I received from Ramos and "copies" of emails sent to a Paul, also of Woodside Credit, accusing me of "hiding" the car and that they were in the process of "repossesing" the car. Their language was rude, insulting, threatening, and bore no relation to the facts. If these morons were actually looking for the car they might have figured out it was where it had always been for 8 months. The registration had been paid as well as the smog check - but the checking had not been completed. They accused me of resuming my payments with a check "that had already been returned for NSF." I checked with my bank and the "bad" check had cleared. The funds to bring the account current has already been sent in. I thought well of Bank of the Pacific until Alexander Ramos, and "Paul," entered the picture. There is no reason to treat a customer the way I've been treated. I was not well, but I don't hide cars from repossession and I don't pay bills with bad checks. Decency, kindness, and a willingness to talk to a good customer if something seems wrong should be the first step taken. I would gladly have explained everything and tried to work out a temporary solution. Using idiots who mock a customer who responds immediately should have created a positive response from Bank of the Pacific - not rudeness and insults.