Update to original review: The process was challenging, but ultimately we received service. Matt…read morewas amazing! He was very knowledgeable and professional. Our water system is working, and we feel comfortable moving forward with the company. Original review: TERRIBLE CUSTOMER SERVICE! Serviced our system in April (routine maintenance) and we immediately had a problem that evening after the technician left. Told us to "place the system in bypass". It is now the end of June and we are still in bypass with disgusting water! No one answers the phone. No one updates us. Our fixtures and clothing are being ruined with iron. I can't cook with the water. We can't drink the water. I understand that "things happen" but at least answer the phone and respond to your paying customers!

This is a SCAM albeit a good one. From the start they mail you a test kit and tell you to mail…read moreeverything back, should have been a first red flag (if you receive this in the mail keep it and send it to the city) but we had just received a letter from the city so we were curious about getting our water tested. Then they called in said we had 70% dissolved solids in our water and i asked for supervisor when the lady didnt know what i was talking about when i said are you sure its not ppm parts per million. Supervisor called and clarified it was ppm. Next a tech came out. From the get go it sounded very aggressie sales person pitch. At one point he asked for my wife to come down and said they require both to be present. I asked whose "they" and he avoided answering, he kept saying they require it and I kept asking who they is and he finally said his company. Clearly trying not to give up the ruse that they're not affiliated with the city. So clearly they're trained to not do anything "illegal", pretty scummy. I told him no my wife isn't coming down. I asked what he was trying to sell me and he said nothing, we provide solutions. Disolved solids in the water. First thing, disolved solids in your water is not inherently bad. They know this because when i asked about any EPA regulations, they avoided it and kept going back to the EWG. Though at one point the sales person did lie to me and said the EWG standards were set by the EPA as i was asking too many questions. At this point Tracy got confrintational and went back to the ppm of disolved solids. To keep this brief, they try to get you to freak out that stuff is in your water (this is why they wanted my wife present and tried to 'require it'), very scummy. I asked, if they were specifically going to test what was in my 119 ppm disolved solid water (whichs pertty good!) and he said, "no". I asked, "How then could i know if i need a 'solution' if i dont know what is in the water, it could be harmless or even beneficial. At this point the salesperson, Tracy, got aggressive with their sales pitch. "Oh your an engineer, how could an engineer want poop in their water". He scraped his shoe at some point in the interaction to try and suggest that the disolved solids in my water were poo poo. First, cities are required to keeps pipes pressurized greater than the outside pressure so that if there is a leak, it goes outward. Pretty efficent, not perfect but its extremely unlikely that there is poo poo in your water at any harmable amount. His last comment was extremely aggressive in tone and also just a really bad way to try and get anyone to buy anything. I asked him to then leave and he did so and was pretty respectful after that. All that to say, do not do anything through this company. They're trying to hide under the guise of being the city (they wont say it but they will use "they" a lot). Don't let them intimidate you or your wife (how f'd up is that). If you have been affected by this and beleive it is a scam you have every right to report them to the FTC for being fradulent, contact the consumer protection division, and/or send a message to your local city provider and tell them what occured.

Water heater replacement. Quick response, next day service. Fair price compared to local "big…read morename" plumbing services. Highly recommend.

Woman on the phone had a script and followed it to the letter. Unfortunately that script revolved…read morearound "getting some personal info" without hearing any of the backstory, confirming they COULD come out when needed or offering a ballpark quote prior to helping. Not great when the job MUST be done today & I need three quotes to start."

Way too expensive! Friendly guy but said he couldn't give a rough estimate of cost to replace my…read moreblown garbage disposal (from broccoli and holding down other sink stopper to get broccoli to go down after draining slowly). I mentioned I could pick up disposal at Home Depot for $120 at (Insinkerator, 5 HP, which he said he'd get and is all he uses). After replacing disposal, took him no more than 1/2 hr (probably 20 mins) to snake the sink drain to unstop those 2 sink drains. $670! My mistake- should have bought disposal myself, gone with another plumber if unable to give me an estimate range over the phone, then not have them do anything once arrived until gave me an estimate in writing. Almost $700? He must have really needed the money to charge that much with no guilt. Expensive lesson for me.

My Bathtub faucet started leaking and I tried to replace the cartidge, but it still leaked. Larry…read morecalled me several times after hours and helped me trouble shoot it and fix it. I highly recommend using their services.

We had a major casualty to our plumbing resulting in a back up that even came up through the shower…read moredrains. Awful! It was New Year's Eve but, Mr Rooter came out quickly and found the problem, crawled into our crawl space, fixed it, tested the fix, and cleaned up afterwards. And, the young man was nice, professional, and easy to talk to. Even found out his brother was a Coast Guardsman like me. Nice to be rescued from our plumbing emergency. Rescuing must be in their family genetics. Can't thank them enough and I would definitely call on them again.

Had a leaky garbage disposal. Technician looked down the drain and advised that it needed to be…read morereplaced. We purchased another one and called back to get an installation. When he returned he gave me the cost. A whopping $333 labor to install. I could have said no and looked for someone else but we had already been without a sink for a few days. I may be wrong but to pay $333 labor cost for less than 1 hour of labor is over the top. Then the dishwasher wouldn't drain. My husband spent the evening messing with it only to find out that the technician left the drain plug in so water kept flowing back into the dishwasher. Update Hadn't received my emailed receipt. Texted the number late last night (7/10/2026) and was then sent the receipt. I had been advised by the technician that the labor would $333 for a customer supplied disposer. The invoice shows a $234 for "Install Customer Supplied Disposer." Yes, it was a signed invoice from a tablet. The technician had me to sign without reviewing the invoice. I trusted that the install was $333 as he had said. Additionally After removing the drain plug that the technician left in and running the dishwasher, it backed up again twice and proceeded to not function. Texted the number again last night regarding the plug being left in and the dishwasher causing water to build up in the bottom of the dishwasher. And now, the dishwasher is not functioning after removing the plug. Scheduled a technician to come out today.

Ken Johnson Electrical Service & Repair wholeheartedly endorses Griffin Air LLC. Fast response…read moretimes, accurate diagnosis and repair. Clean and professional installation. Commitment to quality work and customer satisfaction. These are all hallmarks of Griffin Air. Josh Griffin is the only HVAC company we refer. Ken Johnson, Owner Ken Johnson Electrical Service & Repair

The guys at Miller's were great with us, as people who were frazzled about having a slab leak in a…read morehouse we'd recently bought. Stephen was kind and friendly, making sure I understood everything they were finding and what they planned do it, all while making sure I didn't feel talked down to. They came by to let us know what the issue was, then, after we had the flooring ripped up after a leak detection company marked off where it was, they came with the jackhammer and tore up our cement. Unfortunately, the leak wasn't where detection had marked it. I'm grateful Stephen was find enough to come in on what was supposed to be his day off the next day to continue after we took up the rest of the wood overnight. They did a great job at locating the leak, fixing it, explaining what might have happened to cause it, filling the hole back up and covering it with cement. I highly recommend reaching out to them and hope you get Stephen as your guy if you ever have plumbing issues.

We had to replace our cast iron plumbing. While it was the most stressful time of my life, Steve…read moremade the process easy and gave us a fair price for the work done. Steve was very communicative and answered all of our questions, I would highly recommend Roto Rooter for your plumbing issues. Also, they have coupons on their website!

​My parents had a bad experience with Roto-Rooter this week. They called for a bathtub leak that…read morewouldn't shut off. The technician stayed for 45 minutes, gave a confusing quote between $300 and $1,400, and then admitted he couldn't actually fix it. He told my parents the only solution was to shut off the water to the entire house from the outside. He didn't even ask to look at the water heater inside of the house. ​My parents then got incontact with a family friend who is a plumber for his opinion. He knew exactly what was wrong just by looking at a photo. He fixed it in 20 minutes the next morning and pointed out that we didn't even need to shut the water off outside--there was an interior valve by the water heater the first guy completely missed. ​Roto-Rooter wasted our time and left my parents without water unnecessarily. They need to hire more qualified technicians who know what they are doing.

Once again, Hodges and Bryant comes through!!! We heard a dripping sound and found a leaking valve…read moreunder the house on Saturday. (Note: going into the crawlspace of a 100+ year old home with temps over 100 degrees - not recommended for everyone.) Left a message on the machine at Hodges and Bryant on Sunday. They called before 9:00am, dispatched a team immediately on Monday, and the job was complete before 10:00am. Thank you, H&B.

If you are a senior citizen, beware. They do not treat everyone as rosey as some say, nor do they…read morefollow up on shabby work. Be very careful! In all fairness the guys who came here to do the work were fine, I have nothing bad to say about them. I would call your office but that is where the problem began. Your receptionist twisted everything I said into something else, continuously tried to make me look bad to you Danny. She cancelled our request for you to come back out because I said," we really can't afford this but I have to keep my almost 90 year old Mom warm or cool." She thought I was on hold in one call and I heard everything she said, and laughed about. Too much to repeat here. You might be a great guy, but you do NOT have a perfect staff, or perfect work. No one does.

I had an excellent experience with this company! They replaced my 50-gallon water heater, and…read moreeverything was handled professionally from start to finish. The team was very kind, proactive, and maintained great communication throughout the entire process. The quality of their work was outstanding everything was done neatly and left extremely clean. You can tell they take pride in what they do. I highly recommend their services to anyone looking for reliable, high-quality work! Thanks again for everything!

Can't say enough great things about Crosswinds! After a disastrous service call with another…read morecompany the day before, Ryan came out and saved the day! He was efficient, knowledgeable, and got my AC running in no time. The total cost out the door, which included service charge, fixing the issues as well as flushing the lines and removing the water from my drain pan, was way less than my dishonest quote from ( RSAn*&$w@S). I will be using Crosswinds again, and I am gonna have them come yearly for maintenance.

Tommy Quick, is responsive, and lives up to his name when it comes to fixing things...he is QUICK!…read more He has worked on my AC and heat with all our homes! Seems like every home I buy I have old units and always needs some sort of work. We have always taken advice from him...He is full of knowledge when it comes to our systems. We just bought a new home and the units were original, and he has already fixed our system during the summer and it is now winter and it is time to upgrade one of our units. I highly recommend Mr. Quick if you want things done right.

My air conditioner was not working and a friend of ours recommended Tommy Quick. We called him and…read morehe showed up about an hour later. He informed us that we would need to have the evaporator coil replaced. He said he would work up an estimate and call us later. When he called he informed us that the evaporator coil was still under warranty. He checked on the warranty without us asking. We paid for the labor and the refrigerant but not the evaporator coil. He saved us several thousand dollars. A day later the AC stopped working again and we called him back to see what was wrong. He explained that a capillary tube was leaking and that caused the refrigerant to leak out. He made the repair and told us that there was no charge for the repair because he said it could have possibly been done during the installation of the evaporator coil. Tommy Quick's integrity and honesty is exceptional. I have already recommended him to some of the people I work with and will continue to recommend him. Quick Heating and Air will be my first call when I have any issues with my heating and air.

I have had Riverside repair my heat pump a few times in the last couple of years at my home. they…read morewere prompt in returning calls and great at diagnosing what had been wrong. So when my heat pump wasn't working this week I called Riverside to come out and check and found to be low on Freon and had a leak in my system. Tech told me they charged 325$ to search for leak and locate. No problem. The problem is I assumed that he had already used his ultrasonic leak detector on heat pump where he had hooked his meters up and checking voltages. The leak detector is just a handheld device that detects Freon in the atmosphere. Well I was wrong and it cost me a locate plus service call. 415$ This just kinda hit me wrong. So when I was left with a decision to replace my heat pump I probably would have got them to replace even though Riverside was 1500$ more than who I got to replace. Just ask more questions and don't assume.

From the owner: HVAC contractor. Service & install all makes & models.read more