It has been 15 days since my scan at Washington Radiology, Salisbury, MD and as of today, the scan…read morehas NOT been read or reviewed. This is delaying a diagnosis as well as treatment for the condition. I've never had such a problem with getting results back from a radiologist. I'm so disappointed that they have become so unreliable in a community with few options for this service.

I went here for the first time today and got a MRI. I was very nervous. That quickly went away when…read moreI was taken back. The two women that were responsible for my MRI were so sweet they really put all my worries to rest. I would definitely go here again!

Being claustrophobic I was terrified of having an MRI. But the technician at Progressive knew…read moreexactly how to calm me and she spoke to me throughout the whole procedure and got me through it. Highly recommend this business.

Let me be the first to tell existing patients of CMI that the merger of CMI with RadNet (Advanced…read moreRadiology). I had an appointment scheduled 2 weeks before the merger officially took place on March 1, 2026. My appointment for an MRI was scheduled for March 3. I get a text stating that the MRI had to be canceled because prior authorization was not obtained prior to the appointment. The message said I was welcome to keep the appointment but the out of pocket cost would need to be paid at the time of service. When I called to say that a CMI representative told me authorization was obtained and the appointment was confirmed, I was told the merger took place on March 1 and the prior authorization for the appointment was for Chesapeake Medical Imagining (CMI), not RadNet and RadNet could not accept the prior authorization from CMI. The new company, RadNet explained that a new referral would need to be written from my provider and go through the whole prior auth process again!! This will delay the procedure another 10 to 14 days. This means I am waiting for a month or more for an MRI necessary for my doctor to evaluate and treat my condition. The doctor said he cannot ethically prescribe medication until he sees the results of the MRI. Not to mention that I was on hold with an extremely unprofessional RadNet representative (Amanda) for almost an hour while the rep went back and forth with the insurance authorization and billing department. This extraordinarily long hold time was NEVER an issue with CMI and scheduling and obtaining a prior atheization was never an issue. It seems like there is a monopoly with medical imaging because of this recent merger. I don't see these issues getting better since bigger seems to indicate more room for error and unprofessionalism. I have been a long-standing patient with CMI (14 years), but because of this merger and my most recent experience, I feel patient care has gone to the wayside and the professionalism was nonexistent. The good news is that I am a patient with Mercy and will transfer all of my medical imaging studies to them. To be clear, with this new merger of CMI and RadNet (Advanced Radiology), I o longer recommend this business to anyone. I gave 1 star because it was required.

I called for an appointment for the same day and they were able to fit me in by the grace of God!…read more I went in not knowing what was to come. I have never done this before. So, I went to check in. The front desk was patient and kind with me. Once I turned in all my information and paid my copay, I was called moments later. The techs were knowledgeable and asked questions to make sure I was comfortable. I needed imaging for my doctor and had contrast (which I've never done before) but it went well. The day before I was stuck 4 times with a needle so I didn't want anyone who couldn't get it on the first try. When I tell you, the lady got me on the first try... I almost cried in relief. I hate being a pin cushion. From then on I laid back and let them do their thing. They explained everything to me and it was just as they said. I would go to them for everything no questions asked! I really appreciate having a great experience!

I was terrified after doing a closed MRI and finding out that I laid there for half an hour in…read moretears and uncomfortable, that the machine had broken down and my images weren't saved :'( I was so relieved when I found this location had an open MRI! I was still a bit nervous but the technician was very friendly and accomdating. I was thrilled when I woke up and heard the machine stop shortly followed by the door opening :-)

Horrible. Held on line 3 separate times over 30 minutes. No one had answers, everyone spoken to…read moregave different answers and could care less about the fact that I had cancer and was trying to get them to upload images. rude and disrespectful and plain old ignorant. Get a grip

Horrible front desk staff. Not a one displayed a bit of interest in being of assistance.read more

Amazing facility and the Best of Orthopedic care. I seen Doctor Trauger and without question the…read morefinest and articulate Doctor this 30 year Retired Corpsman has ever been around. Bar None He is that great. This facility is the epitome of Professionalism

I sat in the waiting room over 2 hours on March 25 waiting for my 2 week post op for my total knee…read morereplacement. By the time I saw the doctor, my knee was so swollen that I could barely bend it and I was in pain. I was told by the doctor that the front desk messed up and didn't put my chart in the right place when I checked in. This is UNACCEPTABLE treatment. You may have a couple of the best surgeons in the area but your front desk staff SUCKS. I'll go across the bridge to get the rest of my surgeries.

The lady at the reception desk was super impolite and unhelpful when asking for directions!read more

Good morning, I have been a patient at Tunnell for several years. It was nice to see that at the…read morebuilding next door to Tunnell, I could receive an mri and a mammogram. The problems occurred with the people at the registration desks. They were not polite or helpful either time that I went. The first time was this past Monday when I went for an mri. The information I thought I needed was in my purse but when I first entered the building, I was told I didn't need it. The registration clerk said I couldn't go forward with the mri because I didn't have the right information. She was snarky and impolite and finally someone else came over and said that what I had thought I didn't need, I needed to enroll for the mri. I want to be clear, the mri technicians were wonderful and kind. I have had the experience many times of an mri, so I know it is never easy or fun. The following day I was scheduled to have a mammo, and again the woman at the registration desk was not helpful and seemed to have a bad attitude. The problem this time was that the original script was from an oncologist I was no longer seeing. The registration clerk was not helpful in trying to get the new doctor at Tunnell to write a new script and send it to the registration desk so I could get the mammo. She was so rude that I simply got up, took what papers I had, and walked out. The training for registrations clerks should be critical in making them understand that people who are coming for tests, treatments, etc. usually have a medical condition and paramount to everything else, kindness, courteousness, and helpfulness is most important. I apologize for having lost it both days. It's not in my nature to be rude but I simply can't understand what is going on at Beebe. I am high risk for a second breast cancer but I really am unsure how to proceed. Vicki Lant 12/9/21