The scheduling experience left much to be desired and brought me pause because if this is the first…read moreimpression, I'm not sure about how the appointment itself would be. I originally called this practice because I had heard they offered a more comfortable open bore MRI experience, but when I asked the scheduler about it she told me that only closed was offered. I told her that the website mentioned it, she then responded that told me she wasn't aware of that. Hmm. Odd. Maybe I need to speak with someone else then? But for now let me just get on the books, I thought. Well, that's when the frustration continued because I found myself repeating basic information over and over and over again. I got to the point where I would intentionally add more pauses when repeating the information, the scheduler would repeat back the information to me...but then moments later would ask me to repeat the same information again. Is this how everyone at the clinic will be? Not listening the first or second time, therefore requiring me, the patient, to constantly repeat myself when it comes to an already uncomfortable experience? It didn't inspire confidence in me, that's for sure. They also talked very low, like they were shy -- I had to ask them to speak louder several times, then they would barely increase the volume. Think just a hair above whisper-soft instead of average tone. The low end of the volume dial on an old radio instead of right in the middle. Now that I'm reading the other reviews here about how their appointments went...I feel like I might have been better off just sticking with the Radiology clinic I normally go to instead of trying a different one. I'd recommend that the clinic train its support staff and coach them on professionalism, as they are often the first-line impression and can sometimes make or break an experience for the patient. Have them speak confidently and in a steady tone (not above a whisper). Teach them active listening skills, ensure that they have decent reasoning skills (the scheduler got my address confused for the doctor's address -- although the MRI order clearly noted which was which). Furthermore, have them versed on what is offered and what isn't. I had to explain to the scheduler what I meant with "wide-open bore MRI" although that's exactly how it was described on the website. Shouldn't they be familiar with that and able to talk to it when a patient asks about it? I'll more than likely go back to my old clinic, at least I know what to expect with them and they've been pretty consistent with their service over the years.

For the other office on the 3rd floor the Mammogram Imaging, the receptionist is unfriendly and…read moreconducts herself unprofessionally. Melody, who does the imaging is professional.

I'm so glad that I have went with another group and can use their radiology. Not once, but three…read moretimes now I have been overcharged, getting a check back from them. The one about three years ago I got was sizable. I got a check in the mail today that the service was performed 4/29/24 and I just got it in the mail today which is the 28th of May 2025. Totally unacceptable. This comes from our HSA and apparently Advanced is so money hungry that they have to have it right then! Why not reverse the amount to the member's card or put a hold on it until it's paid....no, they don't do that. My daughter in law has had the same experience as I did coming off the card and her insurance paid for it totally. She too was hacked over this. Oh well, it works just fine now because the new group actually sends a bill and I pay it as soon as I get it. As for my care, experiences have always been somewhere between great and meh....a lot more of meh though. I've had a number mammographies that I thought they were going to kill me....and just when you thought they got what they were looking for, they call you back for a rescreen. Haven't had that so far with my new place. Time will tell...I just know that they have been much more caring than the majority of techs I've had at Advanced.

Showed up for X-rays for my daughter. Fast service. Love that they take walk-ins and have plenty of…read morestaff. Love that they are kind and gentle with children since it can be scary for them. Parking right out front. And fast results. I will go there again for any imaging I need for myself and my family.

Needed last minute xrays. Only had a screen shot of the script. The front desk sent me a link which…read moreallowed me to upload it for them. That is a pretty amazing feature. Clean. Staff is nice. Love that they have plants in the waiting room and kid friendly tv shows. Will go again.

Had my mammograms done here the staff is very friendly and it is very clean. The wait was not long…read moreeven though I was early for my appointment

GO ANYWHERE ELSE! If you do come here you can expect billing and insurance claim issues. DON'T PAY…read moreANYTHING OTHER THAN A COPAY! Had service in 2024 & I'm still dealing with billing record issues and collections. They owe me $!

As I entered, I noticed the waiting room was very bright and clean…read more I went to the window and was quickly checked in, then given some paperwork to fill out before I was called back. As I sat down, waiting to be called back, I noticed an underwater beach scene playing on the television. The water was clear and you could see fish. This is the closest to snorkeling that I will come. It was very pleasant imagery with soft ocean sounds. So soothing to the eyes and ears. The sound was broken by my name being called to go back. I went to the back and was asked my name and birthdate as well as a series of body medal related questions. I was given a room to change in as well as a key to lock the door. After I put on my gown it was off to the X-ray room where I was given earplugs and instructed to lay on my back on a table. A pillow was placed under my legs and what felt like a head brace was placed on my head to keep my head still. I was then inserted into what looked like a giant white tube. The test lasted about 45 minutes. While I was in the tube I heard a series of banging noises as well as what seemed like energy passing around me. After the test was done I changed my clothes and went back to the waiting room to pay my co-pay as well as receive my disc and receipt. The staff was really nice and informative. I recommend this location and would go back if I needed to.

Breast cancer. The surgeon was very nice. However, the staff needs a lot work. Follow up and…read morecommunication I would rate a 0. When calling the office I had to leave several messages. Never received a return phone call. Communication through MYChart was slightly better but not much. When asking about test results and test scheduling I never communicated with the same person and often times received different answers for the same question. They don't help with expediting or scheduling preop appointments. I was left on my own having to go through the general appointment line. They consistently acted as if they rather not be bothered. To me, this is really a reflection of the physician. Most excellent physicians that I have known would not allow their patients to be treated this way. Having been diagnosed with breast cancer is a scary thing. The additional stress of having to make phone calls and emails constantly added to my stress. The staff needs to get it together. I would not recommend. A little compassion goes a long way. I have been a patient elsewhere at Hopkins and most of the time I would rate it a 4 or 5. The imaging staff at Greenspring were great. Great communicator's, kind and compassionate.

Everything from the friendly appointment staff to the docs is always first class. It's the only…read moreplace I trust for my annual mammogram. I used the The urgent care clinic for a broken wrist last year. They were wonderful.

I had a CT Scan w/contrast this morning 091725 1115 appt. Great team. Everyone of these people…read moreare very knowledgeable in their profession. Brandy administered the IV and was great with the needle (I hate needles). The entire procedure took about 5 minutes. All went well. Thank you.

2.12.26 I had an…read moreappointment for an ultrasound. I appreciated Trish and the manager helping me sort out insurance coverage. They went above and beyond.

I came for a mammogram and the check in procedure is clear. Sign in. Come when called, with your…read morelicense and insurance card. Then wait to be called back. My forms were completed online and that saved time. I needed to reschedule my appointment and the staff was very accommodating.

I just wanted to give a shout out for Tiffany at the front desk of Radiology Associates in Owings…read moreMills. I was seen recently for additional tests after a mammogram and I was really worried that they would find something on my screening. After driving an hour to get there around 9 am, I was told that a machine was down and it was going to be a longer wait than anticipated. Tiffany was so professional and kind, giving me updates on the time, and I was able to sit outside in the courtyard while waiting. I was very appreciative of her kindness, especially as I was so worried about the tests I was to undergo. Thank you Tiffany!

They can be late, have you waiting past your appointment time, but God forbid, you be a MINUTE past…read moregrace period. I gave 2 stars because someone did actually try to get me seen still. They acted as if I was gonna be in the machine at exactly 2pm. I was there at 2:11. I have never been late before for imaging. I had done all my prep in MyChart so all I had to do was get a gown. Set me back BIG TIME! I am in SOOOOO much pain and now can't do anything about for some more time. I have to reschedule elsewhere because that was just bias and I definitely could have still been seen. I'm never getting imaging done there again IN LIFE!

Hope this clears up any confusion. This location is where they refer you to the "new building with…read morethe green roof". Professional, friendly staff. Appointments are on time and accommodating to specific needs. Been using this location for several years, many times.