Last night, the arm fell off of my eyeglasses. That arm had been loose. I could not find the screw…read more I do not have a spare of glasses with the same prescription; only a pair from 8 years ago that have a weaker prescription. I feared that it might take a week to have them replaced during the era of COVID-19. I need my glasses to work at the computer. I did a search and found Goo Goo Goggles that repaired eyeglasses. I sent in an online request last night. This morning, I had a reply and an appointment time later in the morning. I am just returning from my visit to Goo Goo Goggles. I was greeted at the door by Sam, who took my glasses and worked on them while I waited outside. (For those reading this in the future, during the COVID-19 pandemic, this was the norm for most establishments.) After about 10 minutes, my glasses were ready. The arm was reattached and was no longer loose! They are like new. I tried to pay, but was told that it was on them. This might not be your experience, but I was very impressed with the service. I will definitely return if I ever need my glasses repaired.

All time favourite eyewear place on the island. From prescription eyewear to custom sunglasses, the…read morestaff at Goo Goo have you covered. Excellent assortment of frames (including some very rare brands and designs). The expertise and knowledge offered at this establishment is second to none. Kind of get the feeling that the staff love to be there, love eyewear and would love to help you love your eyewear. Do yourself a favour and visit Goo Goo Goggles first, before visiting any other optical place in Victoria.

I went to Maycock eyewear to see the optometrist periodically as I felt my vision was changing…read more They assured me it was stable. However, after seeing an ophthalmologist I was told my corrected vision was deteriorating, I was developing Strabismus, and had a central scotoma. All of which wasn't detected by them. It was completely useless or detrimental for me to see them. I also mentioned I though I had a "scotoma" he erroneous corrected me and said "it's not called scotoma; it's called glaucoma" and referred me to the wrong experts. I really feel like I was completely let down by them. I feel even though assessing someone's vision may just be a job to them. However, their incompetence or lack of care may negatively impact their client's quality of life.

Visiting Victoria and my husband required emergency eye care. Dr Vallance and his team were top…read morenotch. Very grateful for their professionalism!!!

I had a wonderful experience at the Broadmead Artsee. Miles asked me a few questions and…read moreimmediately set to work picking glasses for me. Every pair picked was a winner - perhaps the only problem was making a choice. Miles was patient, helpful and fun to work with. There was a wide variety of frames and the final result is fantastic! I can see and the frames are wonderful. Thank you Miles and Artsee!

I have been extremely impressed with Artsee Eyewear at Broadmead. Chrissy expertly assisted me…read moreselect the glasses that were perfect for me. She is clearly talented, friendly and professional. I really like my glasses and I have received many compliments about them. I highly recommend Chrissy and Artsee Eyewear, Broadmead.

The customer service experience is light and day compared to the dark establishment up the street…read morecalled Peninsula lifetime eye-care, that place was rude, horrible customer service and should be closed. The staff at Iris Eye-care are wonderful, friendly and 110% customer service driven.

I have lived in Sidney, BC for years and wouldn't go anywhere else to buy or fix my glasses. Iris…read moreis top of the line service. They treat all of their costumers like rock stars. Due to not being able to find the right glasses for my face in store, I purchased a pair on line. Risky business. When they arrived 2 sizes to big, with no return, I was not happy. Then, remembering the service I had received in prior years, thought, " I bet Iris on Beacon can help me ". And without question, they did. Treating me like a local loyal customer, regardless of my mistaken purchase on line.

Excellent service. We had the whole family's eyes checked and they were absolutely excellent with…read morethe kids. Very friendly and totally professional. Love finding a local shop that blows the Big Box competition out of the water. Highly recommend them.

From the owner: Our optometrist provides eye health exams for clients of all ages at Robertson Optical and…read moreOptometry in Delta. We feature a wide selection of frame brands, including Etnia, Oakley, Bellinger, Fysh, Morel, Nautica, Versace, Vogue, and Kliik, to name a few. We offer state-of-the-art digital lenses from Zeiss, Nikon, and Jena. Whether you're looking for something fashion forward, funky, stylish, or sophisticated, you'll find it here!

I purchased 2 pairs of glasses 1 progressive prescription, and another for sunglasses…read more I was told 5-7 business days; they took 16 Days. When I picked them up, one pair had a scratched lens. They told me that they would order another pair and contact me when they were ready. This is the first optical place I have ever purchased glasses from, that never even ask me to try them on in incase they needed adjustments. Nope. Just put them in their case and said to come back if there were issues....??

I ordered two pairs of glasses there, one progressive and one polarized sunglasses which were also…read moreprogressives. I was very specific in asking if the progressive lenses they sold were as good as the best nikon progressive lenses, and they said they were. I was told the sunglasses did not need the "high end" type of progressive lenses so bought the less expensive lenses for those. The regular glasses are completely not useable they are so bad, but ironically the sunglasses were better. They broke the frames and a lens once on the regular glasses and had the wrong colour tint on the sunglasses. Both had to be redone with the consequent delay. These people are incompetent and the "high end" progressive lenses they sell are not high end lenses. I paid several thousand dollars for a pair of useless glasses. This shop should be avoided at all costs if you have a complex or challenging prescription. Go with high end nikon lenses, I will have to do that after wasting my time here.

I had an excellent experience with Northwest Frame Repair. I shipped in a pair of custom…read moreprogressive glasses that had been sitting unused in their case for over a year. When I finally started wearing them, one of the arms broke at the hinge. Multiple local optical shops told me the frames could not be repaired, but I was referred to this company and decided to try. The process is mail-in. You complete an online form, print it out, include it in the package, and ship your frames to them. Once received, they perform a physical assessment of the glasses and provide a repair estimate. The assessment itself is free, and there is no obligation to proceed with the repair after receiving the quote. I appreciated having time and flexibility to decide. After I approved the repair and was able to arrange payment online, they completed the work and notified me when it was finished. I requested UPS return shipping for added security, and they provided tracking information through delivery. When my glasses arrived back, I was genuinely impressed. The repair is seamless & there is no visible sign of damage at the left temple where the break occurred. The frames were securely packaged and returned in excellent condition. I highly recommend Northwest Frame Repair for anyone who thinks their frames are beyond saving. Professional, transparent process, and excellent craftsmanship for the cost.

do Not Send your cartiers there they will messed them up then say they did the best they could give…read moreyou attitude and say what they did is not there problem it's yours a business that lies to there customer is not a business's its a scam period and the employees That Pick up the phone need more money because they dont sound very happy