Nobody contacted me by email or by phone. I looked up their phone, their voicemail box was full so…read moreI couldn't leave a message

Used Fred again and as usual he was great. Arrived on time, came prepared and fixed the problem…read more Additional gave us some great advice. He takes his time and looks throughly at the RV.

We were camping near Erie PA and had a problem with our RVs fridge. It was sending a 5 blinking…read moregreen light flash code and would not work on propane or shore power. It was 5:30 PM on Wednesday. What are the chances that we'd find someone who would come to our campsite ( Erie KOA) let alone solve our problem. The owner knew and diagnosed our problem over the phone and said he'd be out in 20 minutes. He and his able assistant arrived in 19. They reset the microcontrol, double checked their repair. We paid them with Venmo and they were on their way. If you have a RV problem in the Erie PA, area don't hesitate to call them.

We had an issue with our class A RV and found Horstmans on the internet. They were very up front…read morewith the fact they were very overbooked for work but found us another RV repair company who was able to come to the campground right away and set us right with a quality repair. They took extra time doing something that would not profit them at all. When we go back to Erie to camp now we have two companies we would not hesitate to call. Thank you to Horstmans for that.

I am so grateful that we found this place! I called and they got us in right away. We had our NYS…read moreinspection done on our RV. The report was SO thorough, they told us exactly what the RV needs and didn't try to sell us on things it didn't need. Every employee was friendly and nice. They have free coffee and snacks in the lobby, the bathroom was immaculate, and everyone seemed super knowledgeable. I can't give this shop more praise!

I got appointment in the next day. I had a oil change,…read moreinspection, and a tire valve replaced. The staff is friendly nice to see people who enjoy their job and customers. I would recommend them to everyone.

They dented my car then denied it was their fault. So car went in undented. Who else could have…read morebeen at fault? They also said they would pull the camera tapes. The next day the owner went on vacation. How's that for honest dealings with their customers?

Service was fast. They did a good job and quickly. They had a retractable awning in stock which was…read morehard to believe.

Wowzer- We camped for the weekend- great time but on the way home discovered the entrance door was…read morebolt locked shut (only door on the unit) We never lock while traveling for easy access to facilities and food. Got home and it still would not unlock! We had medicine, money and food in camper. I called our local Forest River dealer - Boyer RV Center - spoke with a very nice and courteous Jason - serve rep. He asked me to bring it in. He came right to me No waiting around. He tried to open but no go. got his boss, Brian, a ladder and tried all the slider windows but nothing was budging. They needed to drill out lock and taped the deadbolt in place I am very impressed with the customer service they provided- kudos to Jason and Brian! Thank you!!!

Matt in the parts department was a great help in a semi emergent situation. We had a trailer wheel…read morebarring go while on the highway. He helped us find a solution to a missing part and got us back on the road when others would just say "nope" and leave us looking around their stores.

Staff made us feel like we were bothering them about buying a camper. When it came to talk…read morefinancial information it was very blunt and rude, made us feel like we didn't belong to the "elite club". Second time I've tried to deal with this business, it will be the last. I think I've felt more like a human being ordering from McDonalds. At least the staff at McDonalds wanted to take your order and give you a product. Wakley's wants to solicit business, and then give you the run around. Do yourself a favor and shop anywhere else.

Carol W, I will be requesting a meeting with you as soon as I get back to that area. I paid alot of…read moremoney to not have things Jury-rigged and am extremely disappointed. I am completely shocked that my RV repairs were not repaired, but in fact just temporarily fixed, and that additional issues were not even addressed. I would recommend to anyone to go over ALL work/ everything supposed to be completed, even if that means crawling under your rv or getting up on the roof, and having them tell you exactly how they completed the repairs prior to paying & assuming that the work was completed in an acceptable professional manner, only to find out months later that it was not. I have all the photos & videos, will try to post later

Great service and for the parts I ordered next day delivery. Lots of parts and accessories in show…read moreroom.

My wife and I recently purchased our new camper at B&R. From the moment we walked in they were…read morecourteous, helpful and seriously a pleasure to work with. During the buying process, they were in contact with us, got us a very low interest rate, valued our trade fairly, and gave us a great deal on the new trailer. Today we had it delivered, the delivery and set up team was amazing, very skilled and professional. If you are considering buying from these guys we highly recommend them. There aren't many business left that do exactly what they say and then stick to it. We're so happy we went out to B&R!! Great job guys!! And thank you!!

Just a guy and his young son in their matching tshirts doing great work, driving to the campground…read morewe're at to check some electrical issues out together. You can tell Joe takes his work seriously and does the job right. He made time for us despite his busy schedule. I have kept his number in my phone for when we camp here going forward. Plus he was very personable and friendly. I'm a big fan.