Will never recommend. Needed a windshield replaced. Went to them because they had a good deal on…read morethe windshield I needed. And also had a deal of getting a $25 Amazon Gift card. Made my appointment, man showed up and replaced the windshield and informed me the gift card would be mailed to be next week. Month goes by with nothing. I called and asked about it and every time I called, they either transferred me to someone who never answered, said they'd get right on it, call me back, etc. All of which never happened. 2 months later, still being told the exact same thing as before. While this was happening, last week I started hearing whistling noises in my car. I took it into the shop and was told the windshield wasn't put on properly. Because it has been extremely frustrating to deal with this company, I contacted someone else and but the bullet and paid to have it fixed elsewhere. I went to this company not because of a free gift card, but it was a nice little incentive on top of the price they had for replacement. But, not only did they not even do the replacement correctly, they made up a gimmick to get more customers to come to them that they clearly had no plan on following through with. If you make a promise, follow through with it. I could care less about getting a gift card, but I expect that if a promise is made it's kept. Terrible customer service, awful product and just plain liars. Absolutely do not fall for their gimmicks and prices. You will absolutely regret it.

I am writing this review in order to inform the public about my experience working with Downeast…read moreGlass, and a subsidiary/partner of theirs called New Hampshire Glass. I had a windshield replacement completed by this company, with accompanying warranty on the product and service. A few months later, the windshield suddenly cracked in a few different places, likely due to a lack of seal in the corner of the windshield. No impact occurred, and an independent expert provided me with a diagnosis of shoddy service on the windshield. As I was promised a warranty on the windshield, I called Downeast Glass and asked them to come take a look. I then proceeded to hear a number of excuses, including but not limited to: - Their "system was down", and therefore they couldn't give me any information - Their subsidiary/partner, New Hampshire Glass, had gone out of business (despite the fact that Downeast Glass is credited on my billing statement) - After I conveyed my need, they began screening my calls - whenever I called on my primary line, the call went to voicemail, but when I used another number they magically picked up. Not only did they not fulfill their warranty promise, but they have seemingly used every tactic in the book to get rid of me and try to brush the problem under the rug. This is completely unacceptable, and will be reported to the BBB as well as every review site available. If Downeast would like to make right on their initial promise of a warranty and stand by the product they presume to offer expertise in, I'd be happy to discuss and revise my opinion, but until that point I will assume that this is nothing but sleazy tactics to try to make a quick buck off of people. **Update - The representative of the company I spoke to, Caroline, finally picked up the phone after I called from a different number. Instead of saying that their subsidiary, New Hampshire Glass, had closed, they now told me that their company had closed. When I mentioned small claims, however, she told me that she would have someone from management call me back.

As happens so often in Maine, my windshield fell victim to a rock kicked up by another vehicle…read more Called Safelite and arranged for a technician to come to my home on Saturday to see if it could be repaired. My mom also needed a chip in her windshield repaired. The Safelite office in Bangor coordinated with the technician, Adam, for him to come out and take care of both of us. Communication between Adam and my mom and I was very good. We were originally scheduled for the afternoon, but Adam called us to see if he could come first thing in the morning and we were more than happy to be able to do that. Adam arrived right when he said he would. He explained the process after inspecting our vehicles and then he got right to work. He was polite, knowledgeable, and efficient. Adam is an asset to your company, Safelite! Thank you, Adam, for taking such good care of us! Kate K. and Carol C. Holden, ME

Well they are the only glass place around....that I know of. Customer service is out sourced and…read morethey order based on the VIN. This led to corporate ordering the wrong piece of glass! Probably only reason for 3 stars. Value is good and yes they will come to you. It is a National brand and they have a ton of commercials and a catchy jingle.

I've dealt with Aroostook Auto Glass a couple of times. Both times I was met with friendly, fast,…read morecourteous, A+++ service from the time I walked in the door til the time I drove away. The front office could use a bit of tiding up however. That's the only reason I can't give five stars.

if you ever need to have your windshield replaced do not use down east glass - they damaged my car…read morewhile doing the replacement and they are denying responsibility! not a trustworthy operation and i highly recommend you avoid service by them. management and the chump they have for a technician don't care about customer service, they want the almighty $$.

From the owner: Expert, mobile auto glass installations, anywhere in Maine, with an unparalleled…read more.. Free 12 month Road Hazard Replacement Warranty. Best Product-----Best Services-----Best Warranty *Nobody beats- Our Comprehensive Warranty covering Free Road Hazard Replacement *Nobody beats- Our level of technical experience with our average technician having over 25 years in trade *Nobody beats- Our Five Star reputation "With over 50,000 Maine customers served; a five star rating, vetted AAA approval and a preference by all insurance companies...we are Maine's favorite auto glass company and we are ready to serve you."-Brian Cundiff, C.E.O. Serving Maine and New Hampshire with expert mobile auto glass replacement. Downeast Glass, Inc., a leader in auto glass replacement for nearly two decades, is a state-of-the-art, Maine based service retailer of auto glass repair and replacement. Our technologically advanced and customer centric business model permits us to provide exceptional customer service, competitive pricing and consistent performance throughout Maine. Auto Glass Replacement -$50 Insurance Deductible Coupon -Preferred and recommended by all Insurance Companies -Free Mobile Service- We come to your home or work -Fast, convenient professional service -We take care of the insurance paperwork for you Windshield Repair -Free repair...