As multiple people have already said for this location they neglect routine maintenance on their…read moretrucks!!! I have used u Haul hundreds upon hundreds of times never having an issue as I am a favored mover with them on their U-Haul site. This is by far the worst location I've ever dealt with. They don't do their job and try to pass the buck onto the next renter of the truck. Please avoid using this location maybe they'll switch management as well as the people who handle the customer service at the location 0/10 service from a normally 8/10 company! Go to the next closest U-Haul storage or mover it's worth it trust me

I rented a truck for an out of state move from this location. Customer service was minimal and the…read morerental process was incomplete at best. Upon getting the truck, I was told that I would have 1//4th a tank of fuel, it did not (we have pictures as proof). After putting in gas, I was flagged down to be made aware I had a gas leak. After a 2 or 3 hour wait for roadside assistance, I was told there was a hole in the tank (we have pictures as proof). Apparently, it's common to have the gas syphoned from certain places with the vehicle being in an unsecure location. The mechanic (Uhaul roadside assistance) that patched the tank on site informed us of multiple cases such as this. In addition to low air pressure in tires and no oil in the truck. None of which was found out until already into the trip. Not to include faulty weather strips on the doors, which made the trip unnecessarily loud and uncomfortable. These minor emergencies delayed and postponed my arrival to Texas by 4 hours which put me at a huge disadvantage. This is by far the worst service I have ever received. Normal routine maintenance should be a priority when renting vehicles/trucks to customers. Should not matter if it was a quick local move or an out of state. Lives are at risk. I'm very unhappy and disappointed in my overall experience with this company. I've reached out to customer service to initiate a complaint/dispute. I sincerely hope a satisfactory resolution can be made.

The things I could say about budget. Their customer support is a third party company. They have a…read morescript they can go off of and do anything to support our rental. The Serpentine Belt came loose and my husband lost complete control of the moving truck. Here's some info about this belt breaking. "If a serpentine belt breaks while driving, you will instantly lose power steering, the alternator will stop charging the battery, and the water pump will cease circulating coolant, causing the engine to overheat." We waited 9HOURS, for a "roadside assistance" operator to inform my husband and I know we could leave the truck and not sit there until the tow comes. 9 HOURS. In the desert. This is on top of calls to every number we could find that is associated with budget. A budget customer service agent threatened us that if we "abandoned" the truck. Budget would no longer honor our full coverage agreement. Our truck arrived after 11:00pm to our hotel. The only call we got today was from a roadside assistance worker who asked us "When can your truck be picked up." We let them know it was still full. He asked how long it would take us to empty it. Called Budget again and was told to drive the truck to a budget. No more calls to budget. This is the location we rented from. Called this location today and the woman who answered seems like someone who hates everything about her job and couldn't help because her manager was off until Monday. We were rescued and now we know to never use budget again. Thank you for coming to my TED talk.

Consumer beware! Our family sold our CA home and relocating out of state. I reserved a truck for…read morethe day we were to move out. Reservation was made and confirmed weeks in advance (I have the confirmation/reservation number. On the morning of our move, I went to Budget to pick up our 26-foot box truck, but it was rented out. In fact, the entire fleet was rented out to AMAZON! The guy behind the desk said, oh it's Black Friday today and Amazon is our #1 customer, and they needed for trucks due to Black Friday. I said, but i have a reservation and I called early this week to confirm. We have to be out of our house at 5pm tonight so the new buyers can move in. I am a customer too! how can you help me? He said, and I quote; "I can't help you; Amazon took all of our trucks. The are a very important customer!" Suffice to say, we were run over by Budget! Never again!

Double dipping overcharging giving us multiple vehicles with dead batteries, no compensation and…read morejust gave us a Uhaul with an empty tank and said it's not their problem so they charge customers if they bring an empty tank and then they give it at empty tank. What a double dipping Scammers.

Zach was awesome! Very helpful & friendly. Highly recommend this location they go above and beyond…read morefor their customers.

We had pulled in and originally had a great experience until my girlfriend and I were communicating…read morewith the staff member Raymond Williams and he specifically asked me to remove my girlfriend from the conversation when she was asking a question. Struck us completely by surprise and was very rude. Then insisted another staff member be present. This man seems well at his job and was very unprofessional for no reason. Will not be returning.

We needed a trailer to pick up some larger home project material this weekend. We ended up at this…read morelocation as it was centrally located to where we needed to be and were going. We had called ahead to see if they had a specific size in stock but were left on hold. We ended up making a reservation online easy enough, but wasn't the exact size we wanted. When we checked in we inquired if the slightly smaller trailer was available for us to switch to. The team was happy to oblige, but somehow we still ended up with the original size. Regardless, she'd was nice we got checked in easy, hooked up and price point was affordable for just a trailer. We got 24 hours and could drop off anytime before our frontal kick up time. Easy peasy! No issues and would visit this location again.

We have been renting 15 passenger vans from the Mesa location for many years and they are awesome…read more They have low rates and excellent customer service. The reason I decided to write a review this time around is because we lost a key to a van and Robert the store manager went way out of his way to help us get a replacement. We plan to continue to rent from Capps for many years to come.

I rented another van from them for a trip to cali- they cotinue ti kill it with the customer…read moreservice and low rates.

I am very disappointed to see that this company only has a 2 1/2 star view! I had reserved 2…read moreU-Boxes to be delivered from one state to another. I went into the Old Town Scottsdale U-Haul to take a look at the boxes in person to assess how many containers could fit in one. Tim L was the gentleman who helped me. He took me outside to show me two different U-Boxes. I had many questions, he was very patient and gave me an explanation of how it would work and even discussed how many containers should fit in the boxes. By the way, It was 106 degrees that day! He even recommended what padlocks to buy which I did purchase from Uhaul. Tim was so professional, knowledgeable, respectful and kind. When I spoke to the manager, Victor, he was just as respectful and kind. I definitely recommend this U-Haul. Great customer service! Thank you guys!!!

Classic U-Haul store. Trucks, trailers, hitches, boxes and everything else in-between. Store is…read morelocated on Scottsdale road just south of Old Town Scottsdale. Location has good sized parking in the back with lots of vehicles available to rent! Downside of this UHaul location is that it is a good size, and with this much traffic, it will appear that service is slow as majority of customers are here to rent a truck!

The team at Enterprise Trucks (Scottsdale) did a fantastic job helping make my move successful. I…read morewasn't totally comfortable driving/operating the truck, but had a reliable, knowledgable, and capable team that kept me out of trouble. I highly recommend renting a truck from this location. You will get excellent service and support for the vehicle. All the staff I interacted with were friendly and helpful.

Horrible we were hit and run my car totaled after getting hit by someone driving a Penske truck and…read morerunning from scene from Tempe location they wouldn't even check their inventory to see any front end damage on any of their vehicles.

awesome rental experience!! Truck I reserved was unavailable, so was upgraded to larger truck for…read moresame cost! Bonus! Truck was clean, well maintained and rode confortably. With AAA discount, was best deal in one-way unlimited miles moving! Will rent from Penske next time!!!

Enterprise is an amazing car rental company. They never fail. They have great cars and amazing…read moreemployees. Enterprise came to the rescue when my car was in the shop at a Geico Auto Repair Xpress shop, Arizona Collision Specialists in Scottsdale. Dismayed at the situation I was in, my spirits had been lifted somewhat by the nice folks at the repair place. Little did I know how amazing this guy Taylor would make the rest of my day. It can be an overwhelming thing to stand in front of someone with your wallet. I also had a box of crap from the trunk of my car. "Yes, please. I'd like a car. I wasn't expecting to need one today." "Whaaat? You don't want to take my AAA card for payment?" [Headshake from me] With a sense of humor Taylor not only processed my paperwork, he did it efficiently. I felt confident that I'd receive the money held on my debit card once the car was returned. (My awesome insurance policy covers car rentals. So glad I have that!) Taylor was clear in his communication and lovely to interact with. Our walk thru of the car was quick. I did not feel like I'd have anything to worry about when it was returned. Every ding I pointed out was duly noted. The only negative thing about renting my car from Enterprise is actually quite funny. This gal is old school. Taylor started the car for me. I asked where the gas tank was, the lights, how to start the wiper blades and move the seat. Off I went. When I arrived at Sprouts I didn't think twice and pulled the keys out. ....or so I thought. After completing my shopping I sat befuddled in the car. I'm from New York. I've only owned two old used cars in high school, plus one beater of car I kept at my parent's house. So I'm sweating it out in the parking lot because this dumb girl did NOT KNOW HOW TO START THE CAR. Apparently you just stick the lock/unlock fob in. In defeat I called Enterprise and they walked me thru it. (No, you don't use the valet key. D'oh!) Keys are so passé. So anyway. Thanks Enterprise! Taylor made me smile. Thanks for helping me out!

So disappointed. I came here to rent a car while my car was repaired...for all of 2 days. AZ…read morecollision did amazing work on my car. What was not so amazing was when I was called in mid-September by Enterprise that I owed over $300 for having the rental for "10 days"! It took me 2 months to settle this ordeal. I called many times and was blatantly lied to that the refund was being taken care of at the moment we were speaking on the phone. I finally went in person 10/27/14, exactly 3 months to the day that my rental car had been returned to them, and got my $220 refund. If needed, I will take my car back to AZ collision, but will rent a car from elsewhere. Disgusted by the poor service; how many times does one need to call to get a refund on what's rightfully theirs?!? And then they didn't even offer any sort of compensation for the hassle I had gone through. This is not the way to build any kind of loyalty.