Horrible we were hit and run my car totaled after getting hit by someone driving a Penske truck and…read morerunning from scene from Tempe location they wouldn't even check their inventory to see any front end damage on any of their vehicles.

awesome rental experience!! Truck I reserved was unavailable, so was upgraded to larger truck for…read moresame cost! Bonus! Truck was clean, well maintained and rode confortably. With AAA discount, was best deal in one-way unlimited miles moving! Will rent from Penske next time!!!

When you've got 12 people to pick up for a birthday party and a party bus is out of budget for you,…read morea 15 passenger van from A1 might be just what youre looking for. I think I was the DD for the first time in my life, but no better reason to DD than for your spouses birthday party! I set the itinerary, mapped out who I'm picking up from where. It felt like a fun two hour in town road trip, there were snacks, there were sodas, there were card games, we stopped for a pitstop at one point because of all the "are we there yet" comments from the peanut gallery in the back seat. We dined and danced and then I dropped everyone back home in reverse order from pickup. The van was comfortable, it was relatively easy to drive, the seats were clean and everyone had a great time not having to drive. What a fun 8 hours! $150 for a one day van rental was just right and I'll definitely do it again if I'm planning another night around town or a short trip with a big group of people!

Michelle is the ABSOLUTE friendliest receptionist I've ever had the pleasure to speak with! This…read morecompany has the GREATEST customer service! Rent from them with confidence!

Lenny is the best- great guy. He made sure everything we needed was taken care of- no hassles…read more Everything was ready to go, no surprises or issues. Everything was clear and as he explained. Made the process easy and was really friendly and helpful the entire time. Highly recommend them and Lenny in particular. Thank you!

Rented from here to move from apartments in north Phoenix and Mesa to chandler. Picking up was very…read moresmooth, took about 10 minutes to get all the paperwork signed out and the truck, and then we were able to use it all day and drop it off at night The quality of the truck was great and felt a lot newer than some of the stuff I've seen friends get at U-Haul. Lenny was also great to work with and super kind when we returned the truck. Overall moving is a lot but working with these guys made it a lot better!

Reserved a truck online a week before I needed it. Showed up the day of the move - had to wait a…read morelittle bit because there was a line but no biggie. The older gentleman who helped me was funny, courteous, and made sure I knew how to use the truck and it's lift gate. A few signatures and I was on my way! I went to return the truck at the end of the day, refueled with no extra damage. The same gentleman who helped me that morning checked me in - he ran out to get the mileage and my total charge was less than I expected. A few signatures and I was out of there pretty quick. Great experience overall. Friendly service, low rates, and equipment that works... What's not to like? Will definitely come back for my moving needs, thanks Budget! P. S . Always check your truck for damage and safety issues before leaving, this is a given regardless of who or what company you rent from.

The things I could say about budget. Their customer support is a third party company. They have a…read morescript they can go off of and do anything to support our rental. The Serpentine Belt came loose and my husband lost complete control of the moving truck. Here's some info about this belt breaking. "If a serpentine belt breaks while driving, you will instantly lose power steering, the alternator will stop charging the battery, and the water pump will cease circulating coolant, causing the engine to overheat." We waited 9HOURS, for a "roadside assistance" operator to inform my husband and I know we could leave the truck and not sit there until the tow comes. 9 HOURS. In the desert. This is on top of calls to every number we could find that is associated with budget. A budget customer service agent threatened us that if we "abandoned" the truck. Budget would no longer honor our full coverage agreement. Our truck arrived after 11:00pm to our hotel. The only call we got today was from a roadside assistance worker who asked us "When can your truck be picked up." We let them know it was still full. He asked how long it would take us to empty it. Called Budget again and was told to drive the truck to a budget. No more calls to budget. This is the location we rented from. Called this location today and the woman who answered seems like someone who hates everything about her job and couldn't help because her manager was off until Monday. We were rescued and now we know to never use budget again. Thank you for coming to my TED talk.

The lady working at the desk couldn't be ruder if she tried. I rented my car at 145pm on a Friday…read more She told me to bring it back at the same time on Saturday. I show up on Saturday and they are closed. No where on the front of the building does it say there is a drop box for the keys. I call the 800 number on the door and the girl tells me not to worry about it and I won't be charged because it was their mistake. She could have told me there was a drop box at the back. So I get to the office before 8am on Monday and the lady again soo rude. I tell her I tried to drop the car off and she states there is a drop box in the back. How am I supposed to have any idea there is a drop box? I'm not circling the strip mall looking for something I don't know exists. So now I'm told I owe the extra which I never agreed to and I tried to drop the car off at my scheduled time. Would never rent a car from here ever again and the front desk lady should find a job where she doesn't work with people because she was nasty.

Paid my bill online base rate with taxes got a receipt from them that was triple what I paid for…read moreit and they were completely unavailable. Never had this experience before very strange. Here's copy of receipts to back up claim.

We were pleased with the service from start to finish. Alfredo and his nephew (Carlos) were…read morehelpful. Patient and efficient. We would use again.

I rented a truck here for a 1-way rental to San Diego. (I still have the truck.) I guess the…read moreobjective is to get rid of your worst vehicles by sending them away on a 1-way trip. Reeeeked of cigarette smoke, no ventilation (or A/C) through the top vents, washer fluid was empty, headlights out of alignment!

I rented a truck for an out of state move from this location. Customer service was minimal and the…read morerental process was incomplete at best. Upon getting the truck, I was told that I would have 1//4th a tank of fuel, it did not (we have pictures as proof). After putting in gas, I was flagged down to be made aware I had a gas leak. After a 2 or 3 hour wait for roadside assistance, I was told there was a hole in the tank (we have pictures as proof). Apparently, it's common to have the gas syphoned from certain places with the vehicle being in an unsecure location. The mechanic (Uhaul roadside assistance) that patched the tank on site informed us of multiple cases such as this. In addition to low air pressure in tires and no oil in the truck. None of which was found out until already into the trip. Not to include faulty weather strips on the doors, which made the trip unnecessarily loud and uncomfortable. These minor emergencies delayed and postponed my arrival to Texas by 4 hours which put me at a huge disadvantage. This is by far the worst service I have ever received. Normal routine maintenance should be a priority when renting vehicles/trucks to customers. Should not matter if it was a quick local move or an out of state. Lives are at risk. I'm very unhappy and disappointed in my overall experience with this company. I've reached out to customer service to initiate a complaint/dispute. I sincerely hope a satisfactory resolution can be made.

As multiple people have already said for this location they neglect routine maintenance on their…read moretrucks!!! I have used u Haul hundreds upon hundreds of times never having an issue as I am a favored mover with them on their U-Haul site. This is by far the worst location I've ever dealt with. They don't do their job and try to pass the buck onto the next renter of the truck. Please avoid using this location maybe they'll switch management as well as the people who handle the customer service at the location 0/10 service from a normally 8/10 company! Go to the next closest U-Haul storage or mover it's worth it trust me

Very helpful and professional! Rentin a truck can be stressful, they helped make it easy. Saved…read moreme time and money, highly recommended.

First got a quote on line from U-Haul for a 16-foot moving truck and then tried Penske. The…read moreannoying thing with Penske's website is in order to get a quote you have to enter your e-mail and phone number (you can of course fake those). Penske turned out to be slightly less than U-Haul, but I didn't book anything at that time. Within the next few days I received two voice mails from Penske following up on my quote. Instead of booking on line I ended up calling their 800- number and the lady was kind enough to give me a discount. They had four different pick up locations in Phoenix and the most convenient pickup location turned out to be Sun Rentals, an independent Penske agent. Jay called me a couple of days before the scheduled pickup to confirm and I called him back. Jay was very professional and friendly and the truck was a almost new GMC that had a very smooth ride, but of course was a gas guzzler.