Vikki, Lily and Rebbeca are the nicest, most helpful and lovely people I've encountered!!! It's a…read morepleasure to see them every time I come in to make a deposit! I hope their boss values what a great team they have! ​

horrible location..horrible service at window and inside...horrible counter staff and "manager"…read morecustomers left waiting in line ...this branch should be closed!

They closed Pelham, a bunch of others that were in Shaws/ Stop&Shop with no replacements. Salem,Nh…read morehas been closed since July , until Sept 15,it's now Oct 20. Went to Windham today,you guessed it,closed . I have had an account there for 25 years, they keep lying about their openings, always different tellers, which means they can't retain help. I am taking all my money out this week, I don't trust them. I won't be surprised if they go out of business soon

Citizens does not cover losses due to fraud. As a two-decade customer who has never reported a…read morefraud claim, I would have thought they would research a simple $400 claim. They refused. Not a trustworthy bank. Do not do business with Citizens.

Left a conglomerate bank and came here. World of difference!…read more The service here is amazing. When we purchased a home I felt like the loan officer we worked with (who got promoted to VP) really took the time to know us. She really cared, went the extra mile and deserved that promotion. Some of the systems seem a little dated compared to other banks, but I'll give them time to catch up because the service is so good.

Great place to bank- been a customer for many years. Great people who serve their customers well.read more

BOA total incompetence! Bank locations closing and up for sale. I requested a certificate of…read moredeposit. The 70 year old man took over three hours of my time. I had to come back a second day for an additional two hours. Ten months later I find out I did not get a cd. My money was invested with Merrill Lynch at a much lower rate! Caveat Emptot - Buyer Beware

Bank of America is an utter joke at this point. The manager of this branch, Jenn is rude and…read moremumbles under her breath when she is dissatisfied with a customer while they are there or walking out the door. Julian Reyes is a nice guy and easy to work with but there are many other banks to use and they have better hours anyways. I have been a customer of Bank of America as a result of mergers and acquisitions since the 1990s and an issue this branch created is the reason I am done. ALSO PLEASE NOTE YOU HEAR ALL THE TRANSACTIONS WHILE SITTING IN THE LOUNGE CHAIRS. So when a customer got $1500 in $100 denominations everyone knew. Safety of the customers is not being accounted for here.

Came here to get $3000 cash for a charity event and they actually told me they don't have that much…read moreto give. WHAT?!? This is a bank, right? I find this to be beyond stupid. It is not Friday, payday which was an issue I ran into in the past with a different bank. So, I decide to come here on a Wednesday and nada. After a chat with the branch manager they found the requested money.

This branch for some reason, clearly does not know how to use a phone. I've had to call multiple…read moretimes, just for small questions that I shouldn't have to drive 15 minutes to the branch to for a 30 second conversation, just for the phone to ring without any answer and the call ending on its own and being disconnected. This has now happened on 4 different instances that I've had to call and the one time someone did pick up, I was treated with attitude and when my question was answered, I was immediately hung up on. Great customer service Citizens!!! Might just start looking into another bank in order to not continuously deal with this kind of behavior from a business I'm enrolling my financial discretions with...

One of the best banks I have ever dealt with. Always a pleasure to work with. Staff is…read moreknowledgeable and professional and they treat members with respect.

I bought a car last year through a dealer and the dealer goes through service credit union so I…read morereally didn't have a choice unless I paid off the car in full when I bought the car. Today I want to pay off my loan in order to do that. I have to transfer money from my personal account into their savings account, but with the interest the payoff today won't be the payoff in three business days when the transfer goes through. If I do it over the phone and pay off the amount it's $10 for a fee. I worked at a credit union and this is horrible customer service. If I ever get another car loan and they say we use service credit union I'm walking out the door. When you call the number it's in 24 seven automated line with no option to talk to a live representative. I had to lie and say that I wasn't a member so they can try to make another member out of me and then finally they transfer me over to the loan department. Never again.

I applied for a new credit card and have nothing but trouble using it. I can make in-person charges…read morebut not on line They keep sending me to the fraud department. Been in person to report this and just tried on the phone. Waste of time. I was a member of the MVCredit Union since 1979 and never had so many problems. I'm so discussed Alice Cable

Every time I've tried to deal with them, it's been frustrating. Each branch gives completely…read moredifferent answers, so you never know what's actually correct. It feels like nobody's on the same page, and it makes getting anything done way harder than it should be. Not helpful at all--pretty horrible experience overall.

They hire these young people and give them titles. And, they "ACT" are Entitle! I have been with…read morebank for over 40yrs. There is language barrier in this BANK!

New manager Matthew Russo is so unprofessional. Customer for 20+ years and shut down my accounts…read morebecause I refused to share my tax returns when I don't have any mortgages there. Don't do business here you'll get screwed.