In the beginning they were very good to me. Then during Covid they said they would help people they…read moredidn't help anyone. All they did was put off your payment and then as soon as COVID was over (which by the way it wasn't over at all) they demanded all of the money upfront. I borrowed tons of money to keep my policy going and after paying this money not even a month later their threatening to cancel my policy if I don't come up another payment that's over $1000.00. Yes, like all the other reviews they tell you they will call you back and you never hear from them. A collection agency contacted me as well trying to collect on money not even owed to you. Where do you get off trying to collect money after canceling my policy? Im actually doing so much better now paying much less for more insurance with another insurance company! Stay away from Allstate!!

They are the worst insurance company and agents I have ever worked with!!! I wish I could give 0…read morestar! They do not care about their customers at all! Please keep away from them! At first, they changed my policy without telling me when someone left the policy. When I called, instead of apologizing, they made up all the excuses and try to cover their mistake. Then, a few months later, because I owed them $18 they canceled my auto insurance almost two months in advance, which caused RMV to revoke my registration! I knew it from the letter of RMV! I had to go to RMV, spend $100 to re initiate my registration!

Excellent service... people here are easy to talk to and extremely helpful and honest…read more Thank you, Rosalie

I'd like to say Thank You to Don Schemack from MacDonald and Pangione insurance for doing excellent…read morejob in helping me to find the best possible deal for all of my insurance needs. I am very happy with the services I have been receiving and would definitely recommend this company to anyone. Many thanks! Y.Pr.

These gals rock! OK…read moreso I shouldn't sound so thrilled about insurance but let me explain it this way: I've been with them over 20 years and they're still going strong. I started with auto insurance and due to a series of unfortunate run-ins (literally) with other drivers, I've been in over 15 auto accidents. The first was my fault and every other one was the other driver. Seriously! Who else do you know who's been rear ended THREE times while at a complete stop? Trudy and Linda and now Trish help me with the rental and the accident report and the other guys insurance company and all the other crap that goes along with an accident. One time my fuel tank got pierced by a metal rod on the highway. I had the fire department there and my car was spewing a full tank of gas all over the breakdown lane. When I called to tell them what happened (my second call after AAA) Trish even came and got me and brought me to work. How awesome is that?!?! When I bought my house, I went to them for my homeowners insurance. They work hard to make sure you get the best deal around as far as pricing is concerned. They tell you all those stupid tid-bits you'd never know about insuranc-y things like umbrella insurance. Who knew? So if you need a great insurance agent who can handle all your needs call the gals at Michaud, you won't regret it. Did I mention they rock??

Have been a long time customer, at first with auto. But made the change to add home ins....great…read moresavings. Very friendly and professional office. Enjoy the fact I can always know that my questions will be answered.

So I had a dilemma with my prior insurance company that I was with for 6-7 years. Long story…read moreshort,they were not very personable,not very informative and always seemed bothered if I had a question. They had also moved and it was inconvenient for me.With that said I finally shopped around for a new insurance company for my 2 commercial vehicles,general liability,workmans comp,condo insurance. I yelped insurance companies in my area and MTM came up and had great reviews. I called and was connected to Laurie(owner also). Right off the bat she was everything I was looking for in a agent. She was informative,personable,straightforward. There prices were very competitive and seems to carry very good companies for coverage. I hope this is a start to a long relationship with MTM and hopefully I won't have to shop around again. Thanks Laurie!

Every dealing my family and I have ever had to have related to our insurance has been handled in a…read moreprofessional, accurate, and timely manner. Patti goes above and beyond whatever is needed for me, or my family when in time of need. Whether it be a simple question, a cracked windshield, or a car accident, MTM and Patti as well as the entire MTM crew is there for you. There have never been any problems with any of our dealings with MTM. Actually it's a pleasure to call, and speak to anyone there no matter what your problem is at the time!!

I was at the Lawrence location today and had Aggie as my agent. She had help me a few years ago…read morewith a policy and again today. She is so efficient and just all around fabulous.

My repp Nazar helped me with everything that I requested quickly…read more Very easy to get ahold of, and always returned my calls back and emails promptly. Pleased with my insurance!

Madeleine Brooks cares very much about my small business. She has always explained thoroughly the…read morechanges each year to policies. She is extremely knowledgeable, and like that I can talk with someone face to face. I highly recommend Madeleine Brooks, and her insight is much needed.

From the owner: The Madeleine I. Brooks Insurance Agency was established in 1986 by the owner and president,…read moreMadeleine I. Brooks. We primarily write personal lines, including, but not limited to: Auto Insurance, Home Insurance, Boat Insurance, Umbrella Insurance, Flood Insurance, Motorcycle Insurance, Mobile Home, Travel Trailer, RV Insurance And related riders & products. We have accepted that we cannot be everything to everyone. We are efficient, but remain caring. We are realistic, but remain optimistic. Our goals and future plans are always being evaluated and reevaluated. We would like to grow slowly and steadily so that we can continue to provide the best in service. For comprehensive insurance coverage, at competitive rates, contact us today!

Been with Michaud, Rowe and Ruscak for years. They are great to work with. Always very attentive…read moreand prompt. Whether if it is a phone call or an email, they are always on top of things. I was sad to see my contact there retire, but they quickly alerted me of who my new contact would be. Great insurance professionals here.

I have had my car and homeowner policy with Hays since 2007 and have had excellent service every…read moretime I have needed to contact Erik or his dad. I highly recommend this agency if you want to have someone as a direct contact and have the person you contact know you personally.

From the owner: At Hays Insurance Agency Inc., we pride ourselves on being a full service insurance agency. We have…read morebeen in business for over 50 years serving the people of Massachusetts and Southern New Hampshire to meet their automobile and home insurance needs. We also provide answers to many frequently asked questions as well. Call us today for more information.

I am unhappy with my current insurance company (MAPFRE) and so I sent a letter to this agency along…read morewith copies of my current auto and home policies requesting a couple of quotes from other companies. They did not respond. So I will happily buy my insurance through another agency that represents better companies than MAPFRE-COMMERCE. Some people are still on their Covid vacations.

I had to get my bathroom remodeled from a upstairs leak in my house and you guys have not been…read morehelping us get this sorted out by telling my dad who is paying for the insurance that he's complaining too much to the contractors that you guys recommended and have not held up their end of the bargain by completing our bathroom or sending the permits to get work done properly and it's about six months now and my bathroom is still not finished. I would not recommend to pay for anything or anything else they have

Lori was spectacular, knowledgeable, funny, extremely helpful. If you have insurance needs this is…read moredefinitely the place to come. Don't settle for anything less. Thanks again, Lori.

Especially Lori- she's the main reason we are with Matthias. She is so kind and helpfulread more