This location is getting ready to relocate so I wasn't too surprised that they were short staffed…read moreon a Saturday...however, when the young woman we were talking to called around to other branches to see if anyone could work with us, it took three tries to find a location that wasn't short!! She said that managers and bankers aren't usually there on the weekends...but since that's when the majority of your customers are going to have free time to come in, wouldn't it make sense to be available?

Friendly and my trusted bank. I love how I feel taken care at this branch. I enjoy their customer…read moreservices. They offer nice lollipops.

Easy fast in and out service. The employees are very nice and helpful to customers. Never had no…read morecomplaints or issues at this Chase branch location at all.

Chase has been our bank for many years. There are plenty of locations, and we've always had good…read moreservice. There are many other banking options, and whether Chase is the best or not, it has been convenient. Several credit cards and the checking and savings account can all be managed on my app or by logging into my account

Great bank to use, friendly people always greet you by name once they get to know you…read more They get you in and out fast. The online banking is easy to use, and makes life easy. Good interest rates! I always go inside to talk to the friendly people, and if a personal banker is available, stop to see if there is a better option for better interest rates. I have been a customer for years, and will be for many more.

Terrible customer service, better off putting money elsewhere or under your mattress. Waited 20…read moreminutes to talk to banker, then was told to call toll free number but of course that wait is another 45 minutes.

Denice and Emma are awesome associates. I recommend them to assist you in a banking transaction or…read moresituation. NuMark is a great credit union to get associated with. AAAAA+++++++

No different than a corporate mega bank. Loan approval is cookie cutter. I was rejected for an auto…read moreloan though I had substantial assets. I was approved at another credit union that understood the whole picture of my finances. Steer clear. DuPage Credit union is just Chase with a different name.

We are done with banks!! We are moving all our financial business to Dupage credit union. No fee…read morechecking and quick turn around on auto and personal loan applications. The moment we walked through the front door people were ready and happy to help us. We worked with Kelly Cleary. She was professional, efficient and kind. She helped us set up our accounts, banking app and bill pay and in no time we were back on the road and on our way home. We received emails and a follow up call the next morning.

This is the only bank from here to Oswego that doesn't charge to use their coin counter. I was…read morecalling around to multiple banks to turn my coins into cash and every place said that they were going to charge me 10%-15% for what was counted. The thing that is crazy is that there is a national coin shortage and other banks are still charging people to take their coins if you don't have an account. But not Shorewood bank and trust. I dont have an account but they were happy to help me out and everyone was friendly and the coin machine was very easy to use. Don't get charged to get cash for all the coins you saved up come here and get every penny you saved into cash

Spoke with branch manager, she handled the situation and was able to get me my money back. That's…read moreall I can ask for...

Great service The…read morestaff - with one exception - are always happy smiling and go out of their way to help you. fresh coffee and cookies compliment a pleasant experience. When it comes to personalized service this branch puts the big banks ( Chase, BOA, etc ) to shame.

My wife and I have had accounts with this bank for nearly 20 years and up til lately have had great…read moreservice. The key word here is lately. My contact person who would help us has failed to return call for more then two months and upon calling the president of the bank was like talking to a child he said nothing to try and maintain us as custmers nor acknowledge the fact of our treatment. This bank is clearly not worthy of consideration of further patronage. They are without question have got serious customer service issues that even when brought ther attention it means nothing. Probably due to there scrambling over there bad debt ratio which is flying off the charts. Look elsewhere for your banking needs.

I didn't actually choose this bank - Iwas dragged here through a merger, ripped from a perfectly…read morefunctional financial institution and deposited into what feels like a garage full of loose wires, missing paperwork, and mysterious smoke. Think of it as banking through teleportation, except instead of emerging in the future, you materialize in a shed where someone lost the instruction manual back in 1998. From that moment on, it's been a masterclass in dysfunction

Professional, kind, and outstanding service. Give her a raise please! She has helped so many times…read moreand we are so appreciative of her help!