This place is terrible. Poor business practices and unprofessional. They find out someone has…read moreapplied for a mortgage loan elsewhere and they stalk and harass them to try to gain the business. The tracked down an old work number and have called over 100 times in a matter of a few days. Despite being told that this person no longer works here and that it is a business line and their constant (over 45 calls in an 8 hour period) calls are disruptive, they still keep calling. They have been told to remove the number multiple times and yet the calls continue. My next review will be sent to the BBB.

pj@centurymortgage.com There's one reason and one reason…read moreonly that I went to Century mortgage, the name is PJ. PJ Tapp helped me, not only once, but twice. When I went to buy my 1st house, I went thru 3 different lenders that I decided not to use because I couldn't understand what they was telling me about the loans. That scared me, I was thinking, I am not going to feel comfortable signing anything if I don't understand everything. Purchasing a house is huge and the last thing I want is to get tricked into signing a lot of papers that I don't understand. I was told about about PJ Tapp, so I gave her a try and I am glad that I did. She explained every little thing, she wasn't pushy or rushing things, she was very professional, had a lot of patience and returned my phone calls even when she was out of the office. There was times when she returned my calls while attending events to make sure that she got back with me. So, when it was time for me to purchase another house, I went right back to her and again everything went smooth like the first time. Words can't express how grateful I am to have run into PJ Tapp. She is 100% recommended. Nothing better than to have a smooth transaction when buying a house.

Jason, Michelle and the rest of the team at Lightpoint made my home financing easy and painless…read more The bank was going to charge me thousands in closing costs and Jason explained that Lightpoint is a wholesale broker and not a retailer, so they saved me not only on closing costs but on my monthly house payment too. Excellent communication and superior customer service have me referring my family, friends and Real Estate clients to Lightpoint Mortgage. Why settle for the rest when Lightpoint is the best.

From the owner: We are a local brokerage committed to delivering the best service possible.read more

I did a refinance on my home, I met with Stacey the mortgage consultant, she made the process very…read moreeasy and explained everything as we went along. The closing was within 30 days, and simply could not have been smoother. Stacey as well as another associate Shelly were always available when any questions arose during process. The closing went smoothly as well, and Stacey even showed up for that which I appreciated. Then 1 month after the closing I was dealing with a situation with my new Mortgage company due to a property tax re-eval I asked for. Not fully understanding what the mortgage co. was telling me, I reached back out to Stacey and Shelly and ask if they could look at the documents concerning the matter. Shelly was right on top of it and shared the problem with Stacey as well. They reviewed the documents and had questions as well so they did a 3 way call with me and the Mortgage co. I thought it was resolved after that call. Well, a few hours later Shelly called me and said that her and Stacey still felt like something was off with the Tax issue and they had actually been making phone calls and working on it long after I thought it was done. Shelly said they called my insurance company in search of an answer. Well that is where the answer and a check I was owed lies. Shelly and Stacey went above and beyond and I am so grateful for that. This Company is legit and I highly recommend them . Leann Gill

From the owner: With thirty-five years of experience, our knowledgeable team is confident that they will facilitate…read morea smooth closing in the purchasing of your new home. We spend time with our clients to ensure they understand the entire process. There are so many options when it comes to mortgage loans, and we will walk through your options from adjustable rate and fixed-rate loans to FHA or VA loans. If you are looking for an experienced mortgage company, contact our team today!

I have worked with United Financial Group twice now. First when buying my house and second when…read morerefinancing my house. I worked with Steve Renfro both times and had very pleasant and smooth experiences. Steve is very responsive and clear. He helped me through all phases of the home buying process and also refinancing process. We would text and e-mail regularly, and he was very transparent about everything going on. As someone who isn't familiar with any of this stuff, it was nice to have someone who was clearly communicating with me and explaining stuff when I had questions. The rest of the staff is also great in sending things and communicating. I can't really compare this to any others, but I have been very happy with and definitely recommend UFG!

I was referred to UFG & John for my refinance and have been recommending them since. John was…read morealways quick to email me back whenever I had any questions or to give me a call to discuss/explain things. Excellent experience. I'm sure I'll go back if I need to refinance again... but in the meantime, I'll continue to refer.

***Edit*** I wish to update my original review. While our experience with Stephen was very…read morefrustrating, we were later contacted by Keith, the owner. He called us to discuss our experience and took the time to listen to our concerns. He was kind and understanding and provided the level of service and support we had been hoping for from the beginning. His professionalism and genuine care completely turned our experience around. How a company handles these situations says everything. We truly appreciated him reaching out to us, and in this case Keith truly made things right. We are looking to buy an investment property, and before we made the offer, we wanted to obtain a pre-qualification letter to provide the seller's realtor. Having been matched with Stephen Gray, we started the process on Monday. I would like to point out that our credit is exceptional, we have great jobs and assets. I would also like to note that our credit report wasn't supposed to be pulled at that moment, and yet... it was. Thanks for the hit - I have carefully curated my credit over the years and don't appreciate that. When my husband called on Tuesday to ask for the letter, understanding that this is *not* a pre-approval, just a pre-qual, he was met with an aggressive tone, raised voice, and scolding because I hadn't unfrozen one of the reports, and accusatory statements that we weren't giving them the information quickly enough. Our interaction was not a good one. I have a very demanding job and an invalid family member, so it was going to take me a little bit to get the information. Note, we are talking less than 48 hours. The same day, we got the pre-qual letter from another Mortgage Broker with the same information we had provided Statewide. We are puzzled at the treatment we received from Stephen, considering that we are ideal clients, have great income, and exceptional (near-perfect) credit.

*** Update**** The true measure of a good company is how…read morethey respond to a challenge. In this case we found that Keith Swisher the owner of the company is a true professional and gentleman of his word, and this their most valuable asset. Although we chose not to move forward with Statewide Mortgage and we still find Stephen's action to be extremely appaling and unprofessional, Keith has shown that he is serious about running a very reputable business and this was an isolated incident that I am confident will not repeat itself. I strongly recomend this company based on past performance and the response from the owner: Keith. Just do not work Stephen in the event he is still employed at Statewide. My experience with Statewide Mortgage was utterly dismal, and I feel compelled to share this review to warn others. The lack of professionalism and the outright rude behavior I encountered, specifically from an individual named Stephen, was shocking and unacceptable. From the very beginning, communication was a serious issue. This created a great deal of frustration and anxiety, as I was left completely in the dark about the status of my mortgage application. The most disturbing part of the experience, however, was when I finally managed to get him on the phone to address the lack of communication. Instead of offering a simple apology or a reasonable explanation, he completely lost control. Stephen went into a rage and started screaming at me over the phone, displaying a level of unprofessionalism and hostility I have never witnessed in a business setting. His behavior was not only unprofessional but also intimidating and completely uncalled for. When I told him I was going to share the rude texts and his improper behavior with his company he gave the name of the owner and told me to do. This leads me to believe that he feels protected by the owner. If this is how this company wishes to be represented by this individual in a day of some much competition in the marketplace, it is appaling.

Great customer service, made the home buying process less stressful! Was there every time I had a…read morequestion he responded within minutes!

Absolutely the worst experience ever. I originally was working with an LO based in Wisconsin; in…read morethe middle of our transaction, he and his entire office chose to leave Envoy. When he left, there were 2 conditions on my file; one of which was the appraisal. We had already been pre-approved and was assured that all that was left to do was close. When my file was transferred to Louisville, it fell apart. The Loan Partner was a joke. She took days to return emails and was generally non communicative - I received the same feedback from my realtor office and the title company we were using; no one was successful in communicating with this woman. We were asked to provide information that was provided once or sometimes TWICE before. I simply began forwarding emails that the Loan Partner had already received, because apparently she was not capable of searching her inbox and/or remaining organized. FIVE business days prior to closing date, my loan was declined. Let me also say that the accepted offer was 40 days prior, so this was by no means a rush deal. I am absolutely disgusted by the lack of professionalism by Kim B and the rest of the team that our file was transferred to in Louisville. I now have greater clarity as to why my original LO left Envoy. There is something to be said about relationship banking and you will not experience that here. STEER CLEAR.

Bobby is fantastic. I received calls regularly throughout the process and kept up to date on all…read moreneeded to complete our loan. Above and beyond on all counts. I'm definitely using this team again.

Bobby and his team are great! Buying a home is always a challenging process, but Bobby and his team…read moremade it as easy as it could be. He called as soon as there were updates and helped us through a tricky situation that arose very close to closing. Everything went well and I'd use him and his team again.

I cannot say enough about Bryan and his team! We were originally working with Chase Bank on a home…read moreloan and it wasn't going well. I spoke with Bryan about options given how close we were to closing. His team delivered!! Not only did they beat the rate Chase gave (including all the discounts I had for being a customer over a decade), but they went open to close on my loan in under 11 days! It had to have been some sort of record, especially given COVID-19 complications. Their team was highly communicative, organized, and responsive.

From the owner: Brian C. Lykins of 1st Class Mortgage Group LLC takes pride working with our clients hand & hand on…read morethe largest financial decision of a consumers life. Their home. KY,FL,IN,VA,AL,TN