First time there and the staff was super friendly, helpful and fair! Definitely recommend.read more

customer service and friendly and honest! I will definitely do more business with them.read more

Great service and value for items pawned. Brian was great to work with. There's a reason they're…read moreone of the higher rated pawn shops in the area.

We have gone to Phoenix Pawn for years. Primarily to see Jim (last name not known) the jeweler…read more The work he has done for us at the prices he has charged is nothing short of incredible. From a turquoise & silver bolo tie to an antique turquoise & silver bracelet that is truly one of a kind, everything he touches is stunning. The work he has done for my wife even exceeds everything else. The replacement setting for her diamond wedding ring still leaves her breathless as she didn't think the diamond could look any more brilliant. Now as we are looking for diamond earrings, we will make the 2 hour drive to the valley to work once again with Phoenix Pawn, Jim & George.

Always great customer service the value is fair they give you maybe a third of what it's worth so…read moredon't go in expecting half very clean location. I wish they had more of a selection but always a nice place to go to look for something new or if you have to get a loan or sell something, I highly suggest this place

Terrible service! They are super slow and waste a lot of people's time. They don't know what th…read morethey are talking about. If you are looking to purchase a firearm from here make sure you don't walk in with a group of people or all you guys have to get a background check and ID check for one person to get the gun. That's there "policy" super slow shitty business, take your business somewhere else fs fs. If you are looking to purchase a firearm don't do it here!!! Just type in 2A into Facebook marketplace and message people there to buy guns :) your welcome

I will never ever, ever take another step in this place. In the past, I have spent thousands on…read moremusical and video game equipment. I've bought three TVs from there. But lately, the staff has been so rude and unhelpful. Today, I saw a controller that I wanted and it was clearly marked at $80. When I attempted to buy it, the staff rudely pointed out that they had intended it to be bundled with an Xbox. As everyone knows, Xbox aren't exactly flying off the shelves. They would rather stick to trying to pawn the Xbox off for $400 with the controller then let me buy it for the sticker price of $80 . I thought the point of business was to take guaranteed money and I was going to give them 1/4 of what they were asking for the Xbox in cash. Not to mention the controller had its own price tag and was clearly marked as $80. They like to make up their own rules and are exceedingly rude . I recommend avoiding this place at all cost. They have lost thousands by treating a guy who has spent at least 10k previously over their attitudes, general laziness/aloofness, and lack of sense to mark a "bundle" as such and removing the price tags. I hope the owner reads this and knows their staff cost them a lot of money - I found a couple guitars and midi controllers I wanted (about 3k in total) so way to go gang.

The fact that I can't get ahold of anyone in the corporate office or anyone who can help escalated…read moresituations is why they get a one star. NOW, the REAL ISSUE IS.... I have my laptop there and I have been paying the interest on it over the past year because I live in Los Angeles now. I have never had any issues whatsover and they had a mobile app where I would pay everytime. I just recently found out that mobile app was no longer a thing. I tried to make my interest payment over the phone and the store manager, Daniel, said I could only come down. After explaining the situation he still said that was the new "policy". I do not understand why he couldnt at least take a phone payment especially since I identified myself and my property. He wasn't mean or anything, so I will give him that, but to tell someone they have to find a way to MAKE a payment or your stuff will be sold sounds a little sh*tty to me. There is no reason why my laptop should be sold because I cannot make the trip down there to make the payment. He even said that other pawnshops are like this too. I dont care! MY laptop is at THIS pawnshop and just recently they got rid of the app! They didn't give us a headsup or anything. What if I was in another country??????? I have already contacted the BBB and I pray that I can have someone go take care of this or at least someone has a heart to take my payment over the phone. This is insane! ,

Everything, they are great always friendly and will work with you. Very r y nice familyread more

They only give you 30% of the original value cost, then play these weird mind games with you until…read moreyou get fed up and leave. the gentlemen gave good service but woman has a HORRIBLE attitude and will make you feel and look stupid for even coming in with your things. She wasnt even the one servicing me but her behavior toward the other customers made me change my mind completely about selling my things here. save your energy, save your time, save your dignity and go somewhere else. You're honestly better off selling your things on Ebay.

This was my first time here. The service was excellent! The owner was so friendly and super…read moreknowledgeable about my coins I brought in. I had never been in a coin shop so was not sure what to expect, but the staff was very friendly and efficient. I was treated respectfully and offered a fair price for my coins. I would highly recommend this establishment.

Company is closed, both addresses (on Bell Road and on 83rd Ave)…read moreWasted my time driving to them. FYI - a quick phone call would have given me this information.

The staff is rude i forgot his name but i called right now may 17, 2026 time 1:54 pm he answered…read moreme like irritated and i called last sunday may 10 , 2026 to hold my items or pawned and the lady said yes and after 1 wk if i can't get or renew my pawn she said i need to call to talk to them and now i called but the guy said my pawned is not there anymore wth its only today the grace period how come he said its my pawned is gone. im so frustrated because my pawned i always renew for how many months then its all gone

The service was really great on customer service. The selection was a five out of 10 and the value…read morewas again five out of 10 there is ample amount of parking spaces. The value of what you sell or purchase is about half of the price. I would definitely suggest pawn 1st because it's a great place to check out when supporting smaller businesses and their prices are not miserably overpriced so why not

This pawnshop isn't like all the others this pawnshop is great. I've been fortunate enough to not…read morehave to go to a pawnshop for about 15 years and I was dreading it remembering past experiences. I remembered many times in the past going to a pawnshop. Customer service was terrible the staff would talk at you not to you. They act like every item you're bringing in is crap and worth next to nothing just so that they could get a higher percentage in resale value no matter what you brought in it was always negative and you left feeling insulted. But honestly, going to this pawnshop was a breath of fresh air it wasn't like any of my other past experience. Right off the bat the staff was friendly polite, and accommodating. The Manager was really really cool and got me close to exactly what I was asking for and needed. I felt like I was talking to a friend asking him for help not some pawnshop heartless employee. I could tell after a few minutes being there that they're not just all about " Mo Money " if you know what I mean. Seriously if you're looking for a pawnshop to go to I hope you read reviews and you see this one this place Kicks butt. Not only did I sell something that day I literally went back the next day and sold something else because I knew what I was getting into and where I was going and the same thing as the first day, well actually even better then the first day because now we somewhat knew each other. Thanks, Michael B.

I went in for a television with my hubby and nephew and the staff was so polite, patient and…read morefriendly! Great customer service! Oscar was very helpful in my selection and purchase and I will definitely return because of his top tier customer service. It's nice to know there are still quality service out there.. we visited other pawn shops and hands down this location was the best! White glove service provided by Oscar, just a friendly and professional gentleman!