I dropped my car off for an oil change. They forgot to put a bearing with a drain plug, which left my car leaking for the weekend other than that they overpriced the oil change I went back to get it fixed and they fixed the leak and put no oil in my car which resulted in my engine being seized read more

If I could give 0 stars I would manager was very rude & unwilling to solve the situation had an 8:30am appointment was told I had to wait 1 hour just to even get put into a stall unorganized & poorly managed do better pep boys read more

Jose was extremely informative and helpful, He called with updates and had an amazing attitude. the pricing was great and I got every service requested looked at and met. read more

Tire pressure light came on. Pep Boys was near and not busy...I thought. Waited inside with one worker working more slowly than anyone I've ever seen. Two cars in bays. Four guys in the shop and I can't get the air checked. Omg! Finally, after another customer pulled directly into the check tire pressure line and got helped before me, after I'd waited 20 minutes, I was asked what I needed. I was told to have a seat and it would be five minutes. I told him I'd wait outside. Another 20 minutes goes by and the guy ahead of me looking for windshield wipers still isn't done. I left. Pep boys is a hot mess! read more

I was told that leaving reviews were pointless, but I know internet is powerful and so is the word of mouth. I dropped off the car Dec.31,2024. We diagnosed it at Honda beforehand and showed the parts that needed to be fixed/replaced at Pep Boys, White lane, Bakersfield. They accepted and we paid $975.72. The next day the car is ready. After a 3-5 minutes on the road, the check engine light appeared. The "check engine light" did not light up when dropping it off the car shop. Immediately we sent it back to the shop. The staff(David) tested it and suddenly the engine won't even start right and we have to push the car inside their car shop. At Jan 6,2025 is when we got the result of the car after constantly calling every day asking when the car would be ready. So many excuses. The problem of the car, told by the staff(Henry,) said there is a dark black gunk and kept simultaneously suggesting an oil change. Prior to dropping off that car there at Dec 31.2024, I was at Honda from having an oil change. Literally went straight to Pep Boys after the oil change at Barbara Honda. The staff communicates like I've been here, like I know what they are talking about. The staff kept explaining in circles but what I wanted was a solution! They kept saying they just replaced the parts and never touched anything else. If it was only replaced, why is the car not running anymore? The staff (Henry) mentioned that the VCT/motor broke, and YES IT HAPPENED INSIDE THEIR CAR SHOP WHEN THE MECHANICS WERE "REPLACING" THE PARTS. He(Henry) said he understand the frustration but could not give me a solution to fix the problem. The best they can think of is to take it to another shop that fixes the car's current problem. The staff mentioned it was near but did not even offered to pay for the towing. THEY REFUSE TO TAKE ANY RESPONSIBILITY! The whole conversation felt like, "Oh Sorry your car died and we can't fix it. Yes it broke inside our car shop when we were working on it but we are not going to take any responsibilities for it. You are on your own. Take your dead car somewhere else." My biggest gripe about this is WHEN I CAME TO THE CAR SHOP, THE CAR WAS RUNNING. After almost a week later, THE CAR IS UNABLE TO BE DRIVEN. The car can not be moved, only neutral. I have to call someone to tow my car out of their parking spot outside. We got back our car today Jan 7, 2025. We decided to just tow it back to our house until we can save up again. And to top it all off, there was some gasoline leaks on our driveway from the car. The staff could not even properly close/tighten it. WE LOST $975 FROM A CAR THAT IS RUNNING TO A DEFECTED CAR THAT JUST SITS ON OUR DRIVEWAY! We were not offered any compensation. No refunds. Staff does not care. They just wanted our car out of their way! The excuse was, "we did not diagnosed it, we just only replaced the parts." Ok yeah but the car is not running and it happened within your vicinity! They just refuse to take any responsibilities. Thank you for reading through my experience. If you also felt wronged, you can google BETTER BUSINESS BUREAU and file a complaint there. Let's make this right. read more

Jose made my visit easy and definitely got me coming back as a returning customer A1 Service I'll keep coming back

Came in a while back and spoke with the Service manager David (A). He was fantastic. Helped me figure out the problem with the car quickly and had his tech (Henry) fix it without issues. I got there at a time that it wasn't too busy so I was in and out quickly. Turned out I had a very small nail in the tire that we couldn't see at first. David let me know what was going on as soon as the tech had the car lifted and they found the leak via a water test. Fixed and left. I recently came back, for some additional work on my brakes (they are making some noise) and asked for David. I was told they let him go, after he had supposedly complained/reported about issues with the company. I was in shock that the company treated its employees the way it does. They told me that they rarely get a lunch for most days of the week, no brakes, on multiple days of the week the people have to work open to close with no help. They didn't want to go into details, which I respect, out of fear of further retaliation from the company, but I cannot support a business that treats its employees like this. These guys deserve better and a company that will force these kinds of conditions and fire people who speak out about the issues, should be called out. After they looked at my car, they gave me a very high cost for the repairs. $290 per rotor, $68 for the front pads, $64 for the rear pads, and a high labor cost. The cost coming out to over $1400. I asked where they get their parts, so I could compare costs, but before they answered, a delivery driver from Autozone showed up to drop off some brake pads for a different car. I checked on their website and found that I could simply buy the pads for $36 and rotors for $55 each. A simple Youtube video later and I saved well over a thousand dollars. Why should I pay double the price (at best) for Autozone parts? Take your money somewhere else. The combination of over priced parts plus the treatment of their employees is just bad business. read more

Friendly service from ladies, they do basic maintenance, brakes and minor repairs, they are ok for those type of services.

People who care about getting it right works here. Jose genuinely likes his job and it shows by his results. Great business!

Don't try to make an appointment and think that u will get a faster service This is the second time I schedule a time in advance and stay over 90 minutes sitting without even having them touch my car Walmart/Sams club would have been faster and probably cheaper too Not to mention the waiting room has no working TV No coffee for keurig machine No Wifi(this was written 11/10) 10 days later and after the reply from management I wanted to give them another chance for my other car and after two hours of waiting this time, same horrible service the car till now it's not even touched , if I am making an appointment and you see me sitting for two hours, does that even bring to your attention that I need help !!?(November 20th) read more

Wow all I can say is they are my angels. I believe the Mgr name is Charlene. They were about to close and I came in with a flat. My husband asked if they could just put air so we could get the tire fixed elsewhere since they were closing. I asked the guy who was putting the air and he said it was up to her and she said YES! What a sweetheart! I highly recommend this place! The service was amazing and she was so easy to talk to and made me feel welcomed! This will be my new repair shop since I just moved here from out of town. Thank you for your kindness! read more

Wow! Walked in to the office to get an oil change. The office was a disaster. Boxes and garbage strewn everywhere. Only one car was in the bays getting anything done. Three bays available. I asked for an oil change. Synthetic blend. They quoted me $94! So I asked if they'd match big o which had a two hour wait. They said no. I asked if they'd come close to matching. They said no. The women were rude and dismissive. I told them this is why they have no business and walked out. If I owned this place I would be so ticked off. Never going back to this pep boys. read more

Came in today to have my parents car brakes checked. My dad had come maybe a week ago & they said nothing was wrong with them. After driving their car, I felt a little concerned since I'll be heading up to the Bay Area and I just don't want to get into a car. They checked the car again, all complimentary. Everything was fine & they explained that bigger cars have softer brakes so it might feel like you're having to press hard to stop the car. I've gone to Pep Boys in the past with my previous car & they have always had great customer service. I would recommend! read more

We arrived and had an oil change appointment at 11pm we were greeted with a smile. Great customer service by Jeremey he was just lively and just a great personality. He even saved us more money than anticipated. He got us all set up and we waited only about 30 minutes. The waiting room was clean, comfortable and nice. Overall a great service and will definitely come back for another change here! read more

Pep Boys - Auto Repair Near Me - Bakersfield, California

Never take a car here. Listen: clutch repair- quoted four days (reinforced at least twice) Now- quoted 14+ days. Also: business REFUSES to allow me access to items in my car. ILLEGAL: So I am waiting on BPD to meet me there. This place is garbage. read more

Tried to get my AC serviced...twice. first time on a Sunday of Memorial weekend. Got a call Saturday saying there was no tech that day. Understood. Went back online and rescheduled for today, Saturday. Showed up and was told no tech. I received no call this time and they asked me if i made the appointment was made online, like this was the problem. Two strikes...no future opportunity from me. read more

If I could give negative stars I would!! DO NOT COME HERE. Called 3 weeks ahead to get my car light ordered so I could take it in to get fixed. Called the day before my appointment and they DID NOT even order it when they said and ordered it right then and said it'd be there that next day at 9 am. Mind you I live 2 hours away in Fresno for school but drove here so my parents would be able to pick me up. Got all the way there and the light was not there yet but they assured me it'd be ready by 1. Called back at one to make sure I didn't drive again to have it not there and was HUNG UP ON TWICE!! So I drove over there for them to tell me again it'll be ready by 4. Guess what not ready by 4. read more

Big shout out to the 2 ladies in the office for taking care of my oil change. You both were amazing and after I use my free oil changes I definitely will be back. Again thank you for going out of your way and serving my car. read more

Mike is always helpful and goes the extra mile for his customers. We've been here a few times with both of our vehicles and haven't been disappointed! read more

While on a road trip, my car died in Bakersfield so I got it towed to this location. Even though I was never here in person, Mike communicated everything to me. He is so kind! They fixed up my car very quickly, and even found some issues that another car repair place missed just a month earlier. Would highly recommend! read more

Outstanding Customer Service by Jeremy Valenzuela and Great Service by the Mechanics finding the issue with my brakes and fixing them at a decent Price and quick Service. Thanks Guys read more

What a life savior! On 3/20/18, my family and I were passing through Bakersfield when our car broke down. When you are at an unfamiliar place out of nowhere and this happens to you, all you pray for is to find any decent honest auto shop who would fix your car quick. Our first attempt was very unsuccessful (and added much stress to our not so great of a day)...at Meineke, which is on the same compound as Pep Boys. Going to Meineke was a HUGE mistake. The manager was rude. We were lucky that Pep Boys was in the same compound. As I walked in to Pep Boys, I was greeted with a friendly face, which is crucial when the start of your vacation is going down the drain because of car trouble. At first I was told they could fix our car the next day due to shortage of staff. However, when I explained our dilemma, the staff went to talk to their Manager, Carlos, and he agreed to squeeze us in for the day. From the front office staff..mechanic staff and to their store manager, we were all greeted with a friendly face. I couldn't be thankful enough. They even helped us push our car from Meineke to the Pep Boys shop as our tow truck had already left. They were able to fix our car by the end of the day. Thank you Carlos and to all the Pep Boys team who worked on our car that day... you guys truly blessed us with your time and expertise, may you all be blessed as well in return! read more

Stay away. Most customers that come here bring their service vehicles and have no choice. You will wait a long time without anyone giving you updates. A common issue I hear in almost all cars coming in for an ac check is the shrader valve. So check that before bringing your car in if it's having issues with ac. Just to be sure. They fixed my ac after changing the shrader valve which did not fix the issue, but added to the cost. I waited all day and came in the next day because it wrecked something else in my car. Went through the same rigamarole and waited a long time for it to be fixed. Wasted my whole Saturday, which I had a lot of plans that got cancelled. I received no apologies or anything. Will not come here again or recommend them to anyone. read more

Jeremy really hooked us up on our last service! We saved so much time and money compared to what we were looking at paying with the dealership for routine maintenance and repairs! Thanks Team Jeremy! read more

I waited over 3 hours for an oil change that I had an appointment for and then they rushed servicing my tire inspection by not putting the hubcaps on properly so now I am missing a hubcap. I will take my business elsewhere! read more

DONT GO HERE! I dropped off my truck on Sunday to do routine brake service. When they told me it wasn't ready on Monday, I shrugged it off and extended my car rental. It is now WEDNESDAY and they keep saying "tomorrow, tomorrow". After this whole ordeal is done, I'm going to end up paying more for my rental than the terrible service at Pepboys. Save yourself an aneurysm and go somewhere that knows what they're doing please. Edit: Don't bother emailing PepBoys (below). I've done that several times with no response. I've contacted Raul store manager for Bakersfield White Lane, no resolution. I've tried contacting Bill Waters district manager, no response. I've even left messages to Bill Inhken, CEO, and no response. AVOID THIS COMPANY AT ALL COSTS! read more

I dropped my car off at 9 am, my technician was Isais and I had to be somewhere at 1 o'clock and was told my car would be done at 12:30 the absolute latest and I arrived on time and was still not ready and as im writing this it has been an hour waiting here. All I needed was to change out my tires which takes 30-45 mins to do so at most if on task but he has been going away from my car to his own car to grab trash and eat and just stand nowhere near my car. I paid $80 to just have my time wasted and not even be done in a timely manned! read more

Jose and Jonathan were a big help. I did not have an appointment for an oil change. They took care of me in a timely manner and they did a wonderful job. The waiting room was cozy too. There are chairs there to sit down to watch TV and provided with complimentary coffee or/and water. Great service, would recommend to anyone and would come back here again for the hospitality and the service. 10/10 read more

Although they try to but it is still a a very costly franchise and I do not know if they try to make money out of our ignorance or they do not know what they are doing . My car had starting trouble and I toed it to there place and battery was dead so they replace it still did nothing. They told me to took it to super mechanic shop as their super mechanic is out and then they told me they will do a diagnostic test for $90 and most likely it is the fuel pump which will cost $500 plus to fix . I made some call moved my call to magic auto who without a diagnostic figured it out that it had electric wire malfunction and fixed my car for total 140.00. Really you spent more that half a day and the end result is that you do not know . No guess work please . Now after this review some body from pep boys will reply that please contact us with full detail . Please do not do it . Thanks Three star for their new mechanic for his sincere try, other wise 2 stars. read more

I called in a week ahead to set up an engine diagnostic, they assured me that they're technician capable of such diagnostic would be available for my appointment, upon arriving to my appointment I am informed that the technician called out earlier that morning. And instead of calling me to let me know my appointment would not be able to take place, they allow me to drive all the way to the shop to give me the luxury of telling me in person. If I'm wanting a engine diagnostic that means there's something wrong with the engine. Probably shouldn't be driving it around if there's something wrong with it. Waste of time, had to move my schedule around for the appointment so it's also a waste of money. read more

The first couple times I went there, I thought I was getting great service. Then I broke down and had my car towed. I was told it would be over $500 to repair a part and hose. I called a mechanic friend in Sacramento and he told me to bring my car home amd he would drive down to fix it. He got the part for $100 came down and it WASN'T the problem. All I needed was a washer and hose. It costs $10.71 to fix. TEN DOLLARS AND SEVENTY ONE CENTS!!!!! I was shocked. And now.... I have lost all trust in them. read more

I took my car in thinking the alternator was bad. The technicians cleaned my battery terminals and ran some tests - all for FREE - and turns out it was just a dud battery cell. They wouldn't even accept a tip! I couldn't have been happier with the service and the outcome - thanks Pep Boys! read more

So I called and asked for a price on a mount and balance and the lady said they have a special for all 4 for $35. So I go in the next day and tell a different guy about the quote. He said he could do it had to made me an appointment for the next day. So I go in for my appointment and the lady I talked to said it was for balance only. After talking to her for a little bit she was not willing to work with me on there mistake. Do yourself a favor and go to Big O tires, they were fast friendly and cheaper read more

What can i say...from the very first time i step foot on this location...i have gotten nothing but honest, helpful and sometimes free service. Ive worked with Beatrice a handful of times...mostly to do uber inspections (which by the way is the quickest and cheapest in town) and shes always made it so easy. They don't try to sell u something u dont need in fact they will reffer you someplace else if u can save more money and they wont charge u for a quick diagnosis. I appreciate Beatrice's care and consideration along with the rest of the staff for their honesty and great service. This place is a gem and truly the best in town. read more

Great experience. Jeremy, Eddie & Jose worked as a team to provide a quick and high quality installation of my tow hitch receiver on my Lexus GX 460. Highly recommended team and business. Thanks gents read more

I had the best experience anyone could ask for. The service manager was out for the day, but with my good fortune Jack from the Roseville store was taking over for the day. His expertise and excellent customer service made me beyond happy. The quality of work was great and the process were superb! I can't speak highly enough of how I was treated and how well my BMW was taken care of. The showroom is gorgeous and the staff, very polite. They four Cooper tires I purchased had a buy three get one free instant rebate that was pocket pleasing. They ride super smooth and have wonderful performance. The free alignment check helped top determine that my settings were slightly off, so I opted to have them perform that work as well. Since I was close to my oil change maintenance interval, Jack offered a full synthetic Castrol Oil change sty much less than the dealer, so of course I couldn't pass that up either. Even though I was just passing through town, I'm very happy I stopped in. As a loyal Pepboys customer I'm happy to say that Pepboys has one again gone above and beyond to earn my business. read more

Pep Boys - Auto Repair Near Me - Bakersfield, California

When I entered the store I was professionally greeted immediately. The technician was very professional and did not try to sell me unnecessary items or services I do not need for my vehicle. The location of the store is great and it wasn't busy at all they offer a wide variety of services and tires and the work they do is professional and quality. The wait time isn't to bad the prices are great and inexpensive. They have a nice waiting area with nice comfortable leather chairs and a big screen TV also free Kahrig coffee the facility is clean and neat. The technician explains everything in detail and makes sure you have a full understanding of the work that is going to be performed on your vehicle. There is good honest people working at this location come and check them out. read more

Ok customer service. Awesome waiting room. Comes with AC, TV, filtered water, charging station, Keurig coffee. I went in to fix a flat, but the nail didn't go all the way through, so they didn't charge. Can't really comment on service. I waited quite a while and they only had 2 mechanics on staff on a Sunday. They get 3 stars for that, but because it's a Sunday (when no one is usually open) and they have an awesome waiting room, I give them a 3.5, average to 4 star (hesitently). read more

STAY AWAY major rip off... deserves 0 stars I went in for a flat repair @7:30 and left it there for repair. They called me at 11:15 and said we were able to squeeze in my car. Then the guy tried to get me with 3 new tires and an alignment saying the tire had 2 nails and could not be repaired and the 2 front tires showed too much wear and the alignment was "Maybe" off. He said if you buy 3 tires you get one free.... what a bargain right?! The Guy just sounded unsure and flaky. I went and picked up my vehicle and went elsewhere A simple flat tire that costs maybe $10-15 to repair could've turned into a $618 job according to the Pep Boys guy. MAJOR CROOKS! Update I went to Gutierrez Tire on Stine Road. Amazing customer service. They fixed my tire right away which really only had 1 nail in it and rotated my tires all for under $40. This beats the $618 job at Pep Boys! read more

Jeremy and his crew are the best mechanics I've ever know to work on vehicles in town. I will always refer friends and family to there shop! They are friendly honest professionals. They serviced my 2001 Mitsubishi Galant with quick clear accuracy for a good price. Thanks again guys! read more