I live nearby so I end up at Pepe Boys on Racetrack often. It is a crap shoot. There is a really nice guy that is helpful and there is another guy that thinks he is doing you a favor. I carried a tire from my boat trailer in for a leak and they couldn't have been nicer. A month later I took another one in and a different guy told me they don't repair trailer tires. Since I have no control over who is working the desk and there seems to be no cohesive policy I don't waste my time any more. I think if they would get rid of the rude guy it would be a great business. read more

Left my car with them to get the oil housing changed I come back to my car SCRATCHED up to the paint, particularly on the driver side door of the paint because they apparently "had the pavement redone " and couldn't be bothered to move it out of the way of the workers suffer charging me $1400 for something that my typical people at LNL automotive would do for or 500, when I said, I will have to seek some correction to this they told me "well you signed a waiver so..." to which I had to explain to them that covers damages done to the vehicle while you were working on it not damaged under the vehicle you've admitted we're done under your care or by somebody you hired to do work on your business grounds. This was negligence. Have called their legal department have not been contacted. Have ask them to give me the name of the contractors. They said "we're not gonna do that" when I asked for recordings of the situation, they said "oh it was parked where there was no camera, I have asked for a reimbursement of even a percentage just to get the paint touched up. They have refused. I cannot recommend this business to anybody. I would not recommend this business to anybody . And to the top it all off ever since I got my car back there is a clanking in the motor. I have still not been contacted. My lawyer has not been contacted from them or the legal team. Don't waste your money here I cannot in good conscience. Recommend it to anybody which is a sincere shame for business in this community read more

Came in for a battery check. The battery was fine, and they fixed the seat cover I poorly strapped on in the back seat. It looked way better. I appreciate the kind gesture. Oh and they didn't charged me for the battery check. read more

I scheduled an appointment at 0830, and they didn't begin working on it until after 0930. They were working on another car even though I was told I had the first appointment of the day over the phone. Their excuse was that the mechanic didn't show up until 0900 but...then why would you schedule a customer for 0830? They did great work on my car, but it was overall such a waste of time that could have been resolved with better communication and transparency. read more

I went in for suspension issues and something draining my battery . I was told my shocks were shots and I needed ​ joints in tie rods and the climate control module was bad . The bill was $3,400 . The battery drain continued . I noticed none of the shocks had been replaced . I was billed and later refunded $600 for additional ball joints and tie rods that had never been installed . I found what was causing my battery drain myself it turned out to be nothing more than a loose battery terminal yet they insist it was the climate control module that was giving me no problems before. read more

Very rude and unprofessional. I called in to see the wait time on an oil change. I was told there was no wait. When I arrived I was asked to wait behind 3 other customers who had clearly been there a while. When I asked for my card back so I could go else where, it was thrown back at me very rudely. I was also spoken to very rudely as I left the door. Lots of places change oil, don't go here if you want good service. read more

Can't say enough about the customer service here. for some reason in the automotive industry we feel customer service will be pretty low. Over here everybody was extremely friendly. Come to find out my tire could not be repaired and they showed me why and they put the tire back together at no charge so and I'm even put me in the right direction where I can get the right tire. Would trust this place and use them if I lived here. read more

To Marcel below this review. I was in the store when the lady stopped helping me to answer your phone call. The funny thing is at the time you called I was the only person there. After hanging up with you 1 person pulled in the parking lot followed by another about 5 mins after that. In the next 10 mins yet another truck pulled in. Almost 25 mins later you pulled in. Give those people some credit. They dont have a crystal ball that can tell them how many people will or wont pull in before you get there almost half an hour later. But I guess thats the world today, complain no matter what it will cause the people that were there to help you. Hope you enjoy your day sounds like you need it. By the way when your in a company truck that says SUNPRO you should be aware of everyone watching while you act out the way you did in the store. read more

Had a nail in my tire, staff was super friendly and helpful! Got me fixed up quick and also caught that one of my brake lights were out and replaced that too. Definitely will be coming here from now on for any car needs! read more

Awful customer service! Dropped my truck off for alignment and was told 45-60. I called 4 hours later for an update and it wasn't even on the rack. 2 hours after that they call and say service can't be done on it because it needs parts. Just a huge waste of time. They could've taken a quick look at it before hand to tell me if it was alignment worthy or not, plus they need to be better with telling customers that it will take longer than what they said with a simple phone call. Management needs to look at this location and get their people in check. read more

Excellent service...and the price is right. We came in frustrated because we found a nail in the tire. On a Saturday afternoon on our way out of town. They fixed the tire in no time and had us back on the road in quickly. Thanks, guys! read more

The pep boys on racetrack was absolutely awful to me! Whoever the manger is was completely rude to me and told me I couldn't wait in the waiting area for my car. He suggested I get an Uber because he said it would be a while. The two ladies that were with him in the front were not helpful at all. They couldn't even answer any questions about the appointment I set up before the manager even came in. Terrible terrible customer service. I HIGHLY RECOMMEND the MIRACLE STRIP PKWY location! Complete opposite of Racetrack's experience. read more

I came here today to get my slow leak in my tire fixed, and also to get an alignment. Found our that there was a nail stuck in my tire sidewall. It had to be replaced. They were straight forward and told me the different prices of the tires and how much it would costs to replace, balanced, and install. Since it was Labor Day. They had a lot of customers and I was told it right away that it would take a while to do my car. I only waited a little over an hour and they got my car done in about an hour. The manager even came and ask me at what speed my car started shaking. I told him at around 65 moh. Then he told me that their machine only do low speed alignment and suggested where I could take my car for a high speed alignment. Best part, he didn't charge me for the low speed alignment, and gave me a military discount!! Good customer service!! I'll come back here again if my car needs repair. read more

Awful service. Rip off!!! Guess they saw a female and figured they would try to scare me into repairs. I did not authorize a "safety inspection " but they took an hour to do this. I have used Pep Boys in other places and they were great !! 96 for an oil change and that was after a 20% coupon. What a waste of my Saturday morning. read more

I'm usually reluctant to use a "big box" type store for anything technical. It seems the counter folks talk a big talk but, in the end, we are reliant on the lowest common denominator in the shop area. My experience confirmed this theory. I contacted PepBoys to mount four of my tires, on my rims, and balance using my dry media balance beads instead of wheel weights. I was assured that "my techs are experts on this". Not so. These folks failed to follow the simplest of directions and, upon check out, could not even verify that the installation of the balance beads was even accomplished! I paid the bill and left. After a night of wondering if the job had been accomplished, I returned the next day, politely expressed my dissatisfaction and asked that the tires be removed and I'll go somewhere else. They can keep the money for the labor they did perform. I was astonished by the criticism I received from some of the workers in the shop, essentially calling me an idiot and did not know what I was talking about. I know this is not a reflection of all the folks at PepBoys, but this experience did leave me wondering about the level of competence displayed by the "techs" on the shop floor. The guy with the confederate flag hat displayed the worst level of professionalism I have ever witnessed. Needless to say, PepBoys is nowhere near the top of my list to recommend for anything save for the simplest services ..... like putting air in a tire! read more

I screwed up and paid a crapload of money at Toyota for my 60k checkup. When it came to brake pads and some other stuff I told Toyota no and went to pep boys. I wish I went there in the first place. They also have competitive deals on tires, which I also need. I just wasted most of my pay check at Toyota and I feel like a fool. I could be a richer person today if I just went here first. The assistant manager was wonderful and accomodating. I bought my own brake pads for 40 bucks and they installed them for about 100 bucks. They have my business from now on. read more

Pep Boys - Auto Repair Near Me - Fort Walton Beach, Florida

I went in thinking I was going to have to get a whole new tire due to mine popping, however, i ended up just needing at patch. The staff was amazing and super sweet. Will 100% only go to this one from now on! read more

The service was extremely professional and I couldn't have been more happy with the level of information I was provided. The management explained everything in detail and explained why I was having the issues I was with my breaks. They were very knowledgeable about the problem and quickly identified the issue, resolved it, and now the breaks work like a charm. Would definitely be returning to this location in the future when I have any vehicle issues. Highly recommended and left feeling comfortable with the outcome! read more

This place is awesome! They continually give my wife and I great service. They will bend over backwards for their customers. They have helped me out when I needed car service the most. I have been going to a particular dealership for a year but will change to this place for all my automotive needs. EXTREMELY PLEASED. invite your friends they'll like it to. read more

Went in for a second opinion after a visit at the Goodyear Auto Store in Destin. Pep Boys were professional and thourough in their delivery of findings. I did not need new a new brake job or calipers ($400+) and / or struts ($400) on my 2014 Honda Accord. Neither we're needed and referenced as being in good shape. Pep Boys secured my business at that point. I changed out brake fluid which as told was still good showing me evidence. It was on it's way to being borderline, so I had them change it out. From the mechanic communicating with me to the management, needless to say I was impressed. Thanks guys for a job well done! read more

For quite a while I took my car to this establishment but the last time I was there they did some work on my car and left white goop all over my engine of which will not come off, also there is a bolt missing on my engine. I sent the manager a picture of this and ask where the missing bolt was and got no response whatsoever. I have spent a lot of money there and find it confusing that I would not get a response. This is negligence on their part, so my best advice to you would be to lift your hood and check the engine before leaving the establishment to make sure that everything is put together properly and maintained cleanliness. read more

I love these guys Dan, Josh and all the crew that work so hard at making sure that what they do is nothing but the best. I recommend THIS store very highly. Nothing but honesty and integrity at the store! read more

Chip is awesome, he is super knowledgable and friendly ! He gave me a good deal and checked my A/C for no charge ! Will definitely be coming back. read more

Chip and his staff, are totally professional and have great attitudes. I took my 2006 Nissan Quest in this morning had my headlight assemblies replaced and oil changed. The work was done in a very efficient manner and reasonably priced. I always leave with a peace of mind that the repair or service was completed to the highest standard. Great Guy's, easy to work with, very courteous! Thanks again! Carlos. read more