Walked in. Front desk service was fairly quick with responding and helping me out. The work quality was ok and the staff in the bays really do a good job of helping you out. They cost is not worth it. After comparing the prices, I could've saved $570 dollars doing a 1hr job myself. read more

Had tires replaced with sensors and paid close to $2,000 for everything included with tire change. One of the wheel sensors began to go off and we have taken the vehicle back 3 times and every time the sensor will come back. We finally took it to another shop that told us it was never changed. This place is not worthy of going to any repair. read more

came to get a aligment, it started making a noise every time I turned to the right , they told me it was a plastic hitting it went to my trusted mechanic, and he told me it was the alignment not done right , made a appointment at 8am it's currently 10 and its still here in the parking lot. Im a girl the guy in the front try's to make me feel dumd like if I don't know about trucks myself , might as well shut the whole place down read more

I visit this establishment to have battery swap, after being quoted a price , they decide to call for permission to service my need they came and gave a price of 139.00 just to swap out a battery. This happened on Super Bowl Sunday. It appears if you're a woman the service is gonna suddenly cost 5 times to quote. I do not recommend them cause I did go elsewhere and paid 35.00 for the same service. read more

Might as well close the place down. Mechanics aren't even working but just on their phones. When you walk in there's absolutely nobody at the front desk. I was there for about 45 min waiting to speak to someone. read more

If you have never been to any of these automotive stores that are peppered around Houston I can sum it up to you as a Mega Autozone, Mega Advanced Auto, Mega Hi Lo, Mega O'Rileys, you get the drift? Alongside with what these smaller stores have the isles are much longer and larger, they have service bays here to work on many maintenance things like oil change, inspection, headlight removal and replacement, windshield wipers, batteries, tires, transmission fluid flush and many more. Parking is very adequate, even on a busy day but because of the geographical area I would recommend you take your valuables and check on your vehicle every so often. I had the luck of coming out of the store a year or two and hear of a individual that just parked his truck for a minute to go inside and get a receipt for something, when he came out guess what? Well, that can happen anywhere but here is a prime location to be a victim. The place is usually clean, uncluttered and for the most part have never experienced any unprofessionalism here. Prices are on level with the other automotive shops if not better than them. read more

Pep Boys - Auto Repair Near Me - Houston, Texas

I brought my car in for a brake repair, not only did it take them longer than they said they made my brakes sound worse than when I brought it to them. I'm back today and I am sitting here another 3 hours and they are not even working on it...do not bring your car here read more

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Went and purchased a oil filter and it was swapped out for a cheaper brand and not even the size I needed. read more

Pep Boys - Oil filter - Auto Repair Near Me - Houston, Texas

Mr. Donnie and his team there are unbelievable! They made a stressful situation go by with as much ease and comfort as possible and I couldn't be more satisfied with the service I received. Pep boys has earned my business for future years to come because of Mr. Donnie and his Team. Thanks guys! -Michael Gutierrez read more

This Pep Boys is very professional and the staff works well together. They got my Jeep in and out the same day. I noticed on my receipts that they used coupons and store discounts I didn't even ask for. We had a little misunderstanding at one point and the service manager handled it right away to my complete satisfaction. Many thanks to Eddie, Robert, Rod, Pogue and especially Jurlan. read more

Took longer than necessary, and honestly way overpriced. Felt like they milked the time, so I would recommend looking online for other shops first. Quoted 5-6 hours, but they took almost 10 read more

these guys are terrible. they have no people skills. I was just out of warranty on my alignment and I did not agree with that. i took it to the dealer and the dealer checked the alignment and did not find anything wrong with the alignment. what was found was that the wheel was not properly balanced. will not recommend this location. read more

Made the mistake of coming here for a battery. Advanced auto gives free battery installation and they charge $15 for it here. No thanks I guess they realize they make all of their customers wait a ridiculous amount of time for small jobs, they offer free wifi which is the only positive thing about this place. read more

This place is a joke! I called two days ago for a price quote for some structs and I was told they "Pep Boys, will match and give another 5% discount for the same parts on Ebay". So when I got therer today, to my suprise, I was told "that they only match local busnisses"!??? I told them SPECIFFICALY that the price was from Ebay, and I was told that was "OK". So, when I asked how much they charge for labor if I got the parts myself, $630!!!??? I was offered $250 from a local mechanic! This experience was a waste of gas and time!!! 2nd time trying to do business with Pep Boys with poor results! read more

Love this location! Always fast & friendly service. The crew here isn't too stingy on the deals either! If I've needed additional items, they've always shown me the issue, gave me options/costs BEFORE doing any additional work. read more

This is the worst Pep Boys I've EVER seen. I needed air in my tires and when I pulled up the guys just ignored me and pretended I wasn't there. Thank God one the other mechanics stopped working on a car to assist me. I was going to purchase new times from them..Not now. read more

Been waiting for almost 30 minutes now, literally looking at my truck. Only 2 other cars in the bays and the people that are working... are taking their sweet time. A ton of other employees outside smoking and talking, how does this store even work. Another person here has been working for almost 1 1/2 hours for an oil change. ALL OF THIS and people are outside getting paid, doing nothing... really. I understand the oil change is cheap but this is ridiculous. read more

Pep Boys - 30 minutes and still no service... I see why. - Auto Repair Near Me - Houston, Texas

This location is GRADE A TRASH!!!! Went to get new brake pads. Waited an hr and finally asked for an update. They lost the papers with the diagnosis and had to find them. Then they tried to charge me almost double what other locations were charging. Tried to charge me for more expensive brakes and didnt tell me until I asked. Then they told me I would have to wait an additional 1.5 hrs once they actually started on it. Guy at the counter didnt even know store policies. Tried to charge me for two separate labor fees for brake pads and rotors. Do NOT I repeat DO NOT go to this location. Complete ripoff. I ended up leaving and going to the 610 Sheperd location the next morning and had ZERO problems. This location is horrible. TRASH. read more

After wasting about a good 2 hours here and not getting ALL of the requested work done on my vehicle I will never return or recommend this location or company to anyone. I came to this location because I need a oil change, tire rotation and inspection done. I was informed they don't do inspections. I was told oil change / tire rotation would take an hour to an hour and a half. Halfway through the wait they can't find my keys they were in possession with. Other customers were being helped and some motivation was their to find it but not that much. They found it in a trash bucket on the floor. As I don't trust most mechanic shops, before I went, I did a walk over check on my car , made note of the tires on the car. After the good 2 hour oil change they didn't rotate the tires but we're sure to place it on the work order as complete . Their were also other customers waiting a long time as well. read more

I went in on Christmas Eve to look for signal light (I think that's what you call it?? I'm not sure lol). I just wanted to say that Olen was very helpful and provided a great service. He went back and forth to the computer and aisle looking for the light because it wasn't on the shelves for some reason. Anyway great services and friendly staffs. read more

They quoted me 650 for a brake job and 100 for a alignment. They must take me for a fool . I've got work done here before. never again though. read more

Donnie in his team has awesome/outstanding customer service, his team had my car done in a timely manner. I would definitely return here when I need more car work done. read more

Everyone who worked there was friendly and appeared knowledgeable. However, on November 4, 2017, I went to this location to get an oil change. I informed them that I would be driving this car back to Chicago from Houston by myself. They changed the oil and told me they gave my car a 30 point (or 24 point) inspection and that it was okay to drive. They also checked my tires and said the tires would be okay. A few hours outside of Houston, I got a flat but the real issue I am writing about is that my check engine light went on about 30 minutes from Memphis. I was planning to rest in Memphis for a day. So I had the check engine light checked out at Performance Tire and Service in Memphis. The mechanic there told me that I had no oil filter cover and since it was close to the weekend, they had to wait until Tuesday afternoon to get the part. I incurred hotel expenses for three extra days because of this, over $200. This should have been noticed at the Pep Boys since they changed the oil and did this inspection. read more

An amazing team!! I was traveling in Houston on my way home to Orlando when my vehicle had a major brake failure. Donnie, Anthony and Dona really went out of their way to make sure that my SUV was up and running as quickly as possible... and at the right price. The work took place over two days and the team at Pep Boys (10275 North Freeway) ran me to and from my hotel. Can't say enough about the customer service and friendliness of the team at this location. Highly recommended!! AAA+ read more

I am not ever going to go here again. They tried to trick me into thinking my Brake fluid, coolant, oil was low. I passed on having them refilled and later I went to the place i had my oil changed about a month earlier and they said and showed me that the fluids were full. read more

After several excellent auto repair experiences at this Pepboys location, I would not go anywhere else to have my cars serviced. The Service Manager Donnie cares that the customers are well informed and satisfied. The service schedulers are friendly and informative. Lori at the service desk has obviously been there for a while and knows what she is doing. The mechanics give good feedback when they diagnose the problem, and will even take the customer out to their car to show them exactly what is going on. I am very pleased with their service and personnel. I highly recommend this Pepboys for auto service. read more

Horrible service. Would rather spend more at the dealership than to deal with horrible customer service. The service manager Dana was less than professional and rude. read more

This location is the best. Mgr. Aaron G. , great and helpful guy. They honor other coupons. They get the job done. Very good experience.

I realize Saturday is a very busy day for businesses. I was told the wait time would be between 30 minutes to an hour. After two hours my car hadn't moved. I asked for my keys back and they just said "ok, do you want to reschedule then?" I went down the street for the same service but faster and more consultation. read more

These guys are a life saver. I got a flat on a Sunday evening. Discount tire was closed, and Pep Boys was closed too, but they noticed that my tire was flat so they were willing to help because they did not want me stranded at night time. I strongly recommend for anyone who wants to do business with reputable business such as this one. The entire Pep Boy representatives were concerned with my well being. Good people! read more