I have been coming to pep boys for 20 plus years always great services and reliable I needed a battery today and I was in and out in about an hour. The staff are friendly and knowledgeable Brian always has a great attitude and helps me with my car needs. Thank you !! read more

I was looking for a battery so I called pep boys on Peoria ave and they quoted me a price off $199, they did not have one so I went one further about twelve miles away and they ended up quoting me a price of $40 more. Which i did not appreciate. Also when I walked in there was an employee sitting and on his phone, he didn't even acknowledge me even when I went up to him. read more

Pep Boys - The employee that didn't even look up when I entered the store. - Auto Repair Near Me - Phoenix, Arizona

Made an appointment over a week in advance to get a specific service done on my car. Received a confirmation text the morning of with the details of my appointment. Showed up and was told that the technician was not available to service my vehicle and that it was my fault for not calling to confirm - despite the two electronic confirmations of my appointment. Was advised to call another location to see if they had a technician available and no one picked up the phone. Absolute waste of time. read more

Alexis got my vehicle inspection done in a flash and was super nice about it! Thank you!

Bad customer service! Came here for wheel alignment and told their alignment guy is not in today and next available is in a week! Not coming here again! read more

Horrible customer service. I was told right off the bat my car wouldn't be fixed till closer to closing time like 6pm. I said thats fine. Then he goes on saying if I made my appointment same day , system would not update. Then says as you can see I'm swamped . So the employee cancels my appointment as I'm standing there . I see my app my appt. Has been cancelled. Ok fine. I told him it's only a belt. Meanwhile, I'm thinking he's going to reschedule me for next available date because he continues to click on his computer and says oh well the guy that does belts isn't there. He'll be In tomorrow, and walks away. Comes back. starts answering the phone . Shuffles through some papers , calls over a customer who's been waiting and says he wouldn't be able to work on his vehicle because he doesn't have the parts till tomorrow. The shop only two vehicles plus the one that's is driving away. I waited 30 min for this man to atleast schedule me but instead he walked away and did not see him come back till after I walked out . I waited another 5 min while I called Firestone to schedule with them. When I see him come back to the front desk almost as if was waiting for me to leave. If you can help or don't like your job why be there?!?! I would normally get my sons car serviced there for maintenance , batteries and tires but never again! read more

At 3am my car decided to break down, it so happened that I was less than a quarter mile from this PepBoys location. I'm glade I was and that they offer early and late drop off. Brian got my car in the service bay as soon as the shop opened, and by 9am I had a repair estimate in my hand. Brian and team I feel went the extra mile for me, were honest with the diagnostics, and fair with the repair estimate. I cannot recommend more or praise higher this PepBoys location. read more

Don't ever come here. I got pressured into their oil change vouchers when I bought my car. The vouchers were lost and they do nothing to help me each time. I paid through the arse for these oil changes that are supposed to be synthetic although they never do synthetic on my car. Today he refused to cal as I don't have my voucher book since my accident. He refused to help and instead kept parroting 'well, so what do you want to do?'. Do yourself a favor and go to a mom and pop that actually helps you. This place is garbage. read more

Extremely rude service writer, answered the phone 3 times wile I was mid sentence and took orders. Wheel was so out balance had to take it to another shop later that day. Update: they didn't chance the valve stem and it was dry rotted, started leaking on my way to LA and left me stranded in the desert for 12 hours. read more

online services and store services not matching. company need to address this issue and mostly no labor in shop and look like all guys sitting chair and wasting everyone time. bell road pepboys manager very worst read more

Pep boys sold me a brand new dry rotted tire and when I discovered it, they wouldn't make it right. I don't trust them for tires anymore. I will take all my automotive business elsewhere read more

I visit this place to get my car inspection, by name Susan she call her self manager treat me bad, she talk to Client like children, she don't have respect at all, She didn't apologize after I make it clear that she shouldn't talk to me like that, really rude, I will never go back to this place again read more

Best service ever! In and out for an oil change within 45 minutes,I'll never go back to the dealership again because what's the point in making an appointment but still end up being there 2-3 hours for an oil change? Brian and his crew are awesome,I look forward to future services here :) read more

EXCELLENT SERVICE!!!!! The customer service provided was amazing Friendly, funny, and knowledgeable staff! I was assisted by Brian and he really made sure I knew all issues with my vehicle as I went in for new tires and we were able to get my rotors and brakes replaced as well being they were rusted which I never knew loll but safety first, as a wheel alignment and now it's running smoothly. Alexis helped make sure I was good to go and informed about all my warranties I just have to thank the people of Pep Boys this is the best service I ever had going to a automotive places 10 STARS OUT OF 5 read more

I've been going here for years. I always enjoy the experience, never got anything but an oil change tho. Brian the guy who works there, told me to go online and find a coupon. Took 2 seconds and 25% off . read more

I should know not to buy parts or service at Pep Boys, but I guess I've finally learned my lesson. My battery is almost dead after buying a PREMIUM Bosch from them 17 months ago from the Scottsdale Road location. I went to this location after the store I bought it from said that they don't carry Bosch any more. I came back about 45 minutes before closing time to cut my losses and buy a brand new Champion battery. The indifferent clerk said that she didn't know that the tech might be working on tires and wouldn't be able to install it today. I will gladly buy my battery from another establishment now and will remember to buy the cheapest unit available because the warranty is useless. read more

This place mother fucking sucks. I pay them almost 400 dollars to replace my power steering pump. They wouldn't put on one of my power steering lines unless I paid an extra 120 dollars to put my power steering line on. Now I have to take the power steering pump off and back cuz the scandalous mother fuckers won't do a good job on shit. Then when I pick up my truck it dies out because my positive battery post was loose as fuck. Do not come here for shot unless you wanna break one of their windows out front. They seem to fix those with no issues. read more

I had a nail in my tire & the closest place to take it was Pep Boys.... I had just missed it! My tire was Flat! They closed at 6pm & I arrived at 6:04. They couldn't help me. So I was stranded there until my Ins. found someone to help me to change my tire. I am now at Discount Tire & they said they would not have turned me away. Being a woman, I felt at ease about that. This is where I get my tires anyway! They are GREAT! What a terrible NYE night. All it took was 10 min. for the dude at PB 's to help me on his own perhaps. I've had a similar situation happen years ago at a shop & he helped me a little bit after they were closed. Very nice of him!! I never forget people like that!! Heads up for people that need a quick & simple thing done a few minutes after the closing hr. at least for tires... read more

This was my first experience with Pep Boys and I was taken there after a recommendation by Verizon who I got my tow truck from after I'd been in an accident. They gave me the option of doing the repair that needed to be done but they recommended, no hard sell, a choice. So for two flat tires and two damaged wheels, I bought four new tires and two new wheels, the basics. Then they showed me my brakes, I knew they needed to be done. So they did the wheels and tires and brakes and the alignment and drive since the repair is awesome. I had the monies needed but they also offered me their card which I decided to take to help offset the cost. I'd recommend them and will go back. read more

last time I'll ever buy tires here I paid for road hazard two months ago now two and half hour sitting here this is the 2 nd attempt to have this slow leak repaired the pep boys by my house wanted to charge for the flat repair had to tell them on their web site says free so now they was to bizzy couldn't get to for a day. Well I come back to pepboys where i bought the tires 2 and half hours of sitting here they are now working on my flat tire where is the after sales service read more

Worst customer service ever !!! Susan is rude and has a constant attitude!! I thought my husband was just in patient the first time but when I called a couple days later she was twice as rude on the phone as she was in person. !!! Laughed when I asked her managers name . She said she didn't have a crystal ball when I asked if they would be able to fix the radiator with the alignment. I would have no problem paying for the inspection. When I asked if they would be able to fix the probleM after the inspection she got even ruder and said like I said it depends on what's wrong we don't have every part just sitting around waiting for you to bring your broke vehicle !! I asked her twice why she was being so rude hoping that would give her an attitude adjustment but it didn't !! I then requested she just cancel the appointment and she laughed and said ok are we done then !!! I will drive an hour extra ans pay twice as much just to have better customer service !!! read more

I came in today completely distraught because I'm a broke college kid who has barely any money and, of course, one of my dimwit friends tore off my rear view mirror from my car. It was broke, just disconnected and useless. One of the guys there, whose name I don't exactly remember but it started with a j, came to my rescue. He reconnected it to my window free of charge. I absolutely love this place. They should expect to see me again for any other catastrophe I have with my car. Great service read more

Pep Boys - Great place - Auto Repair Near Me - Phoenix, Arizona

Here trying to get alignment on my suv and they told me 45 min wait. I asked if they had a restroom I could use and was told no, but was told McDonald's on 35th Ave had one!! Now how and why the hell would I go to 35th ave from 25th ave if I needed to use the restroom?? Now remember they are working on my car and its going to take about 45 min. Serious problems with customer service in a major way and if it had of been my choice I definitely wouldn't have come here at all!! read more

I purchased a maintenance plan for over $500 when I purchased my vehicle. I made an appointment to use my oil change voucher from the plan. The lady, Sana, says they don't accept those on Sunday's. So I make an appointment for Monday, no big deal. When I come in, she says they're backed up so it might be a while. I understand, I'll wait. I wait for an hour and a half just for her to say she couldn't do the oil change because she couldn't get the bolt off and to take it wherever I got the oil change last. I was about to just take my business back to Firestone, but I gave a different pep boys location another try first, since I already paid for the expensive maintenance plan. The other location said the bolt was fine and they could do the oil change. She honestly seemed inconvenienced with every customer interaction. Terrible customer service. Don't waste your time here. read more

Poor customer service, not willing to help and find the best option for customer, I was helped by a guy to get a new tire after he gave us pricing, I told him that we saw a flyer with a promotion, and he's answer was to prove my self wrong, no coming back it all. read more

= on September 7th 2022 I took my car my 2001 Nissan Frontier in to Pep Boys do to a fact that I'm the break was getting hard to push down they give the Diagnostics and they told me that the issue was the master cylinder do you need a new battery so they charged me for both on September 9th I went and I picked up the truck they said that I had fixed everything on it 1,160.00 on the same date that evening the truck All In Motion I was driving down the street stalled on me and turned off. I had it towed to my house for which I paid $80 and then Pep Boys let them know of the situation so then I took it back on same date 09/09/20 they performed diagnostics and stated it was the alternator that was killing the battery,attempted to sell me an alternator for $560.00,I told them I would purchase one myself ,they had me make an appointment for Tuesday at 8am,,, I purchased alternator $211.76 O'Reilly's,on 09/13/22 I dropped off my truck . THEY COMPLETED THE WORK. PICKED UP TRUCK ON 09/14/22 ,THEN THAT SAME NIGHT MIDNIGHT THE TRUCK WHILE DRIVING COMPLETELY TURNED OFF STALLED,I PHONED CSR THEY HAD IT TOWED TO FACILITY 27AVE VAN BUREN. I SPOKE TO THEM THE FOLLOWING DAY They told me it was a faulty battery that that happens sometimes and for me to come and pick up the truck picked up a 09-15-22 , paid. $224.47 that same evening the truck stalled on me while I was driving the battery was drained. this is after having replace alternator paid for the master cylinder this is the second brand new battery that they put in according to them I had to call and get it towed back to the shop at Pep Boys. I called CSR and the claim # 834789. MANAGER STATED THEY WERE GONNA HAVE IT TOWED TO SHOP IN GOODYEAR TO FOR ELECTRICAL SPECIALIST TO SEE IT THEY NEVER TOLD ME THAT THE SPECIALIST WASNT GONNA SEE IT TILL TUESDAY 09/20/22. today is September 9th of 2022 phone call from them a car rental since I have been without a car since the 7th of September return my call. I WILL NEVER GO TO PEP BOYS AGAIN read more

All I needed was air in one tire r make it home safely. I spoke with a young lady, very ride by the way. And one lube technician. I sat I front of the stall for 15 mins, could have done myself. But was not offered to do so and was told to wait. I didn't see much work going on , but I was sure gievn the cold shoulder and could not go anywhere casue my tire was very low. Sosone was very rude and tried to make me move without any air I. My tire. I asked nicely again and she got on her phone to call idk who. Very Poor customer service here very poor read more

This place is the slowest in the business Came for an oil change was told 45mins then told I needed 2 tires. That's ok but 2hrs 20 mins later I'm still waiting. How is this place still in business read more

Don't get me wrong, this place has really nice people but they will say they'll help you out and bring your car into one of the Bays and then charge you labor without even telling you before hand. Go to O'Reillys and they will replace your battery and head light and check your car for free. No labor cost. If I knew labor would be charged I would have gone somewhere else. read more

Evidently, they have no one that can answer the phone. The phone rang several times followed by an automated message to "Please hold." Then after awhile the phone rang several times and the same automated message was heard. This process repeated itself five times. I gave up and went to Firestone. Pep Boys lost a major service job today. Inexcusable! read more

Found this place by doing a Yelp search near my work. Saw that they had really positive reviews and set up an appt during lunchtime the following day to have a conventional oil change. Pep Boys told me I had to replace the front struts and rear shocks or else I would have to replace all four tires within 1K miles. They told me the tires were wearing incorrectly. I said not today and went to get a second opinion... Imagine my surprise when I talked to the Back to Basic Automotive guy (Phoenix) after looking at my car (for free) and he said there was no problem - get it balanced - and that the tires looked brand new (have 30K + miles on them). No shocks, no struts, no upsell, no charge. Fantastic! Highly recommend since it is impossible to find a reliable mechanic. SHAME ON YOU, PEP BOYS! read more

Great service from all the guys working here! I went in to get a new battery, they changed it out quickly, inflated my tires to proper pressure, and I got out of there without spending too much money considering the battery I needed! They also hooked me up with a 10% ASU Student discount!! read more

Ive been using various Pep Boys locations here in the Valley for about 8 years or so, and must say that even though it is a national chain, the employees definitely make it feel more personal. This particular location is pretty slow, so just come with that in mind (maybe bring a ride with you so you don't have to wait around). They recently have started taking appointments, so I would recommend you do that to save some time. The service manager, )I think his name is Josue*shaved head) def knows his stuff and will help you resolve your issue. ^__^ read more

I was helped at this Pep Boys multiple times. My battery died and they called around to find one for me because it was out of stock, they have changed my oil here and the guys are really nice! Always looking to help and not rip you off. read more

This place is awful as you can see the reviews on here are old, I would never recommend this location to anyone, go and see for yourself and witness managers cussing at employees in front of customers. No respect at all these people clearly hate the career path they have selected. read more

I've had positive experiences at other Pep Boys locations in the past, but this one is super-shady. They've charged / attempted to charge me for a host of crazy things including, labor for battery replacement (I bought it over the counter & installed it myself), coolant for a radiator repair due to their defective previous repair, alignment that wasn't needed or diagnosed, etc. Additionally, 2 out of 3 repairs I've had there have resulted in me making multiple return trips so they can either fix what they broke in the process or finish reassembling some part of the car they took apart. Pretty sure the guys at this location are operating off the mainstream Pep Boys grid. read more

I discover the Pepboys has the best service and the best people I recommend Pepboys for any car problems read more

Pep Boys - If you need tires PEPBOYS is the best - Auto Repair Near Me - Phoenix, Arizona

Oscar and Rachel are awesome, they help you out and make sure to find you the best deal. Was having a bad day until they made my day. Thank you read more

This is one of the slowest places ever. Called before I came at 10:45 am to see if they had time to pressure check ac system to diagnose leak. Was told no problem 10 min wait then about 30 min on test. Arrived at 11:15 am was told car would be pulled in in 10 min. Asked at noon what was happening as car was sitting. Oops we had you down at noon we'll get it in now. At 12:45 they still have not finished. 4 workers standing around store doing nothing and 2 mechanics. Clearly they have no direction and no sense of running a business. Don't waste your time coming here no matter what they say. read more

Do not recommend for service. I had a coupon so went to get my oil changed. The people were rude and disrespectful. Refused to put regular oil for a lower price. Even the dealership has always used regular oil. Instead of $17.99 it cost me $55.79. don't go here! read more