From the moment I walked in, everybody was professional, knowledgeable, honest, and just genuinely dope to work with. They took the time to explain everything clearly, answered all my questions without the "mechanic mystery language," and most importantly... they did NOT try to price gouge me. That kind of integrity stands out these days. You can tell they actually care about their customers and building trust instead of just making a quick dollar. Fast service, great energy, fair pricing, and an overall smooth experience from start to finish. Definitely earned a loyal customer. Highly recommend the whole crew! read more

The brakes plus in Laveen had a dude smoking a joint in the repair area so I went to this one instead. much more professional, and surprisingly fair price 300$ for full brake service. about 250+50 for labor, not bad at all really like this specific location though, other brakes plus locations vary, this one is pretty damn good read more

I had a very upsetting experience at Brakes Plus store #208. I had gone in for a brake job where they were supposed to resurface ("turn") two rotors, since the other two were brand new from February. After paying to the tune of nearly $500.00, I got back in my car and didn't even make it out of the parking lot before noticing something was seriously wrong. As I rounded a corner and approached the stop sign, I immediately felt a heavy kickback in the brake pedal and heard a loud thumping sound. Instead of leaving, I drove straight back to the bay. The manager, Hector, was outside talking with a few employees. I signaled for him to come over and explained the issue. They pulled the car back into the bay and lifted it. After about 25 minutes, Hector came back and told me the problem was a "torn and busted CV joint with grease everywhere." This didn't make sense to me, especially since the car had no such issue when I arrived. Hector told me I could bring the car back "tomorrow" and he'd show us the damage. The whole situation made me uncomfortable -- especially because my husband later inspected the car himself and found no torn CV joint, no grease leak, and nothing broken. Unable to trust that this location would not intentionally brake the excused reason (falsely claimed broken cv joint) and because the brake issue was still happening, we took the car to Brakes Plus store #204. This is where Chase helped us. Chase was extremely kind, professional, and thorough. He inspected the car right away and discovered that the real issue was that the rotors (ALL FOUR) were completely shattered -- something that definitely should have been caught at store #208. Store #204 went above and beyond and fully redid the brake job correctly. I am very grateful for the integrity and care at store #204, but the experience at store #208 left me feeling misled and very concerned. I hope Brakes Plus addresses this, because the difference between the two locations was night and day. I can't think of one customer who appreciates being lied to or mislead. I'm truly disgusted at Hector not just placing my family but countless strangers on the road in such danger. read more

They totally messed up my car by putting the wrong oil in my car and they want to catch an attitude with me when I called them to address this. Very unprofessional services when I paid $600 in repairs for an oil change and front brakes. I don't recommend coming here read more

Incredible customer service. These guys go the extra mile knowing peoples time is valuable and cost is a concern. Came to AZ on a road trip and has brake issues. They took the time to d explain what was needed and what we could do with the cost. I've never had such a great experience with car repairs. Highly recommended! read more

Had my 2019 lexus es300h aligned today. Thanks for the great service and the before and after print outs of the alignment.

Dropped by vehicle off for an oil change, KC and team did a great job. He called to advise the inspection and was honest and sincere, didn't try to upsell unnecessary repairs or services. Always been quality work. read more

Very trust worthy and honest shop. I always feel welcome when my son and I go in! They're prices are definitely the best out there and I get to drive away knowing they did a great job on my car. I've taken my car there for brakes, alignments and oil changes and from the results they've given me they've earned themselves a loyal customer to say the least. A shoutout to Alex as well for always fitting me in with my busy mom schedule and making me feel like I'm walking into a comfortable mom and pop shop even though they got tons of locations. Thank you guys! read more

I would give negative stars if possible. Location on Lower Buckeye over filled oil by a quart on 2 different vehicles six months apart. Insisted it was expansion and all was good. read more

I needed an oil change and stared at Walmart that's located in the same shopping center. Walmart was unable to do it because they are unstaffed. I stumbled upon Brakes Plus, and I'm so glad I did. The service was nice and professional. They took me in without an appointment. They offered water or coffee while I waited in a clean waiting area. I was comfortable and confident that they would do a good job. I will definitely use them again. read more

Went for a simple oil change, checked the level of oil afterwards in their lot and it was overfilled. Over filling can cause serious damage and big repair bills replacing gaskets/seals. Who would check the level after a simple oil change, I did because my other vehicle developed an oil leak. Check the level of oil on that vehicle they also changed the oil in and sure enough, it was over filled by a little less than a quart after leaking 9-12 months. If this place can't do a simple oil change what can they do correct? They break your car so they can fix it for more revenue. Instead, they lost a customer even telling me not to come back with their attitude after arguing with me when I confronted them that it was over filled for the recent vehicle. Giving excuses the oil expands due to heat, the car sat for over an hour before we even picked up the car, it was driven for a total of 10 minutes total that day when it's a mile from home. We drained the oil immediately seeing they refused with so many excuses and got over a quart out bringing it just below the high mark. Oil doesn't expand a quart worth when I could touch the engine and the oil stick wasn't even hot. Never go to brakesplus again, people there are not accommodating and are very rude! read more

Had a 9am oil change appointment and the staff were courteous and able to complete the service in the allotted time designated. I am always pleased with the service provided by this location. Keep up the great work & excellent customer service read more

Just got off the phone with the manager his name is Jeff. Talked to him about my situation on my alignment that they didn't align my moms car right. I'm a technician and I did a whole suspension rebuild on her car. But my mom does not know anything about cars. When I worked on her car today I noticed it pulls to the right. This was 6 month ago she got her alignment. A proper alignment with everything installed brand new. Lasts about 2-3 years not 6 months. I said I have proof of my work. But did not care to realign my car for free. read more

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Came here due to our vehicles brakes making some noise, and using an online coupon of $20 off premium front or rear brake pads or shoes, total cost out the door $113.00, although the recommended price by Tyler was $305.00 that being said the brakes do come with a life time warranty with both prices quoted.plenty of magazines and a coffee station that has no readily available coffee, the techs do offer bottled water at times. read more

Brakes Plus - Auto Repair Near Me - Phoenix, Arizona

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I am always worried about these places, but I want to share my actual experience with this outfit. Here is mine: First, they need to improve on telling me when my oil change is actually going to be done...aka SET EXPECTATIONS. Not so good saying, "Your car will be ready by 1 and then it's not." That happened here, but they did give me a discount and acknowledged it; that is good customer service. Second, I had an issue with my oil filter leaking after I had an oil change, but these guys towed my car back, cleaned it and fixed it, at no charge. That rocks! Third, I had a repair issue that they were going to have done by that day, but they broke my fuel line...sucks. But hey, we all make mistakes. They could have screwed me but they admitted it and took care of it at no charge. Who does that anymore? I checked some of their prices for their repairs and found everything to be in line. Honestly, it's hard to find good places for anything these days, but I will continue to take my cars here because I feel these guys are up front and are trying to do a good job. I respect that. read more

I've been having my car serviced here for about 5 years. It was my grandma's old Buick and now my son is driving it. Brakes Plus has done everything from shocks to motor mounts, ball joints, tune-ups, AC, serpentine belt, etc. They have always done great work, warrantied parts quickly, and made sure I had a ride when needed. They switched managers and staff around, but the service is still the same so far. I hope to keep taking the grandma car there for many years to come. read more

Went in for an uber inspection. I have small cosmetic damage that you can see right away. The guy proceeded to take an hour and a half doing the inspection just to fail me for that small damage that he could've told me would've failed right away. What really bothers me is that I was told to wait in lobby because it would be quick. Several times multiple employees where in lobby not wearing masks. One I can understand...three different employees not wearing masks in lobby. Unacceptable. read more

I had a great experience at brakes plus today. I knew I had a problem with my brakes because they have been making a grinding noise for quite some time. Normally I would take my vehicle to shop in north Phoenix that I know and trust because they are always honest with me. So I reluctantly went to brakes plus expecting them to try to upsell me on a bunch of services that I didn't need. I was extremely surprised to find out they were honest with me they showed me that when I really needed was to have my brakes adjusted and they also took a look at the rest of the vehicle and cleaned up some corrosion on the battery for me. Was able to get out of there today for less than $100 and now my vehicle stops great. I will definitely be back and I recommend them 100 percent. read more

Love BKPLUS - I moved from Tempe to Tolleson and I'm so glad we had BKPLUS down the road. BKPLUS service never changed, great techs - very knowledgeable, friendly, fast services w/ quality work. Hector is very helpful and takes the time to inspect your car/truck very trustworthy. Thanks HECTOR, keep up the good work and customer service. Glad to have BKPLUS on my side and I would recommend coming to 99th Ave & Lower Buckeye for any car/truck service. Can't beat the price, Free WiFi , Hot coffee available, plenty of seats, work bench available for laptop, Wal-Mart in waking distances, Del Taco, Panda Express, KFC. Good spot to kill some time. Happy customer singing off. read more

Brakes Plus - Auto Repair Near Me - Phoenix, Arizona

Since the first day that I took my car here, I've gotten nothing but the best service, not just for my car but their customer service is always the best. Anyone taking their car here won't be disappointed trust me. Thank you to the whole team for always taking care of my car. read more

I tried to put in my air filter myself. I got it out and off and couldn't get it together correctly. My husband was due home any time and was going to be ferocious. Breaks Plus was my first call. They work in my Elantra and were so kind to put my filter in my Outlander for me no charge. They are always friendly and I recommend them for all your car maintenance/repair needs. Thank you Brakes Plus! read more

If you're shopping around prices for work on your car give brakes plus a call. I got a quote from Brake Masters across the street they said I needed a front axle seal to be replace, when getting my free inspection through Brakes Plus, KC personally showed me the seal and saw there was no massive leak like I was told by brake Masters. I recommend to speak to KC, he was very helpful, polite, and help me get my struts on my car replaced and also had very good communication with me. read more

Great customer service ! That's what made me decide to get the work done on my car . The price of service was definitely competitive and the work done was very time efficient. Definitely recommend . Ask for Casey he was a pleasure to work with read more

I loved this place!! I called they got me in I got my car done and I was ready to go in no time! Communication was awesome and the staff was friendly ! They also did an amazing job with safety with the whole pandemic situation going on! Overall I 100% recommended this place! It's my new place!!! read more

I've been going to this brakes plus for about 7 years now. Always efficient with their work and always informative with all the details. Thought i had to change my brake shoes but instead they told me my brake shoes were fine, it just needed to clean it up and adjusted. Instead of paying a large amount for brake shoes, i got away today with paying only $23. Now I know they are honest. Also, i always get my alignment there as well. read more

Great service friendly staff. New rotors feel great and car doesn't squeak anymore. Thanks for being honest, quick, and professional.

Customer service here sucks! Very rude! Not thorough on explanations of repairs. They were just s expensive as the dealer for brakes. Totally unacceptable! read more

It's hard to find honest mechanics anymore seems a lot of shops are in it for the buck. Yet I have experience with Brakes Plus in both Colorado and Kansas and they never had steered me wrong. The figure is given them a try here. I was no disappointed the diagnostic did take long. The repair took longer then I hoped but the SUV is back to being driveable again! It was a simple roter issue they were fixed! read more

These guys are the best! Every time I've had to take my car in they have been so helpful and always work with me to help me save money while still making sure that my car is well taken care of! Definitely the best place to go for brake issues or maintenance. read more

The staff was very professional and nice. Explained what was needed for my brake service and the different options I had. When it was time to pay I mentioned I was a Veteran and the sales rep was very kind and thanked me for my service and gave me a great discount. Very pleased with the entire experience with this location and I will be bringing my other car here when the time comes. read more

Needed an alignment done. It didn't take longer than they said it would and the staff was extremely kind and helpful, especially Alex.

Jeff went above and beyond to accommodate me while waiting for my car to be serviced. I went in thinking I would only need minor repairs and hadn't planned to spend my day there, nor the price but Jeff definitely went out of his way to ensure my day wouldn't stop because of the longer wait. Jeff helped me save time and money by educating me on what was needed instead of making me feel pressured to spend more money. I will definitely return for services in the future! read more

Came here a few weeks ago to get one of my car's axles repaired. Called the manager before rolling in and he gave me an honest price. Told me he had room to fit me in and I drove a few miles to arrive. I was greeted very courteously, with the employees all being polite. The car was inspected and I even got a coupon I wasn't expecting. They told me the wait was one hour and I didn't have to wait a minute longer. Helped by the local Subway, coffee, and Judge judy tv, I managed to hang on for 60 minutes. The car came out on time, it was inspected a final time, and a few weeks later everything seems good. Definitely a pleasant experience. read more

This place treated me like I was the only customer alive. Took the time to explain everything and made sure that I was happy with everything. No stone was left unturned. Took car of my truck like it was their own! 5/5 will without hesitation continue to return! The manager Tyler was polite and super helpful! read more

Always professional and clean. Prices are average to cheaper than most and no nagging upsale. Will offer the basic cost and then any possible upgrades but if you say pass, thats it. read more

I had my brakes replaced last week at Brakes Plus, they were awesome!! The staff was very friendly and helpful, they went above and beyond to answer any questions that I had. The facility is nice and clean. The service was exceptional. I will definitely return to Brakes Plus for future services. read more

This location sucks. They have lack of communication, skill, and knowledge. They also have overpriced labor and charge you for work/parts they break when you go in for something completely different. They claimed they'd keep me updated on my car but never got a phone call in the 6 hours they were "working" on it. Would put 0 stars if I could, f**k the 1 star. Avoid this place. read more

Great customer service and overall experience was great. Definitely would recommend breaks plus on 75th and lower buckeye. They earned my business again and again read more

Tyler and Michael are awesome!!! They go above and beyond for customers. Best place to go for your car

I would advise anyone who is looking to fix their car with brakes plus and will possibly deny their services after they quote a price, to double check your car for oil. I came to this place for a service in which I ended up denying because it was simply way too costly. I asked for the car to be parked back in the lot since I was denying their services. 5 hours after the phone call, I arrive to pick up my car, which was STILL in the garage with the hood open. After leaving and driving the car, I began working on it elsewhere. However, my first step was checking my oil level only to find out that the motor was completely dry and when I mean completely dry, I mean COMPLETELY DRY. Why would my motor be completely dry with no oil, if BrakesPlus RECOMMENDED CHANGING MY OIL DUE TO GETTING NEW CAMSHAFT SENSORS (Hence there is oil in the car). BrakesPlus needs to check their verbiage if they are going to scam someone. Just because the customer denied a service for a company they don't even OWN, does not make it okay for them to mess with customers cars. The manager Jeff (his name according to front desk guy) was extremely rude and seemed uninterested since the beginning. I truly hope this does some good, in the sense that people become aware of the possible scams within these "big" companies. read more