HORRIBLE HORRIBLE HORRIBLE SERVICE!! In February 2017, my car needed new mounts in the engine. These guys took 3 attempts at ordering my parts!!! 3 times i scheduled an appointment w them and went to the appointment as scheduled only to find that they never ordered the parts....smdh. Fast forward to August 2017, the engine mounts needed to be replaced. I called on a Monday to schedule the appointment for Saturday at 10am. When i showed up Saturday, they made me wait 3 hours without touching my car!!!! I had an appointment but they prioritized customers that came after me!!! About 1230, i told the lady my car had yet to be touched and i can see the guys in there fixing cars that came after me. One of the guys test drove my car and returned it and continued working on other cars. At 115pm, i watched a customer who had come after me leave with a new tire. I couldn't take it anymore and just left. The whole time i was waiting, the guy who took my keys passed me like 10 times. At no time did it click in his brains that i had been there too long. Even after i made a complaint, these guys could care less. What hurts the most is i've been going to Pepboys ever since 2007. If good and fair customer service is important to you, I highly dissuade you from going to this Pepboys location. Terrible customer service. read more

I went there to have service done (web appointment) was greeted by the service manager who seemed like a great guy, but when another employee came in he started talking to him, and asking questions about another customers work. The employee told him what he wanted to hear and then walked away. The service manager then asked what he was doing the employee said calling someone to let them know their job was back for them to finish. The service manager then said no you are going to write this customer up. The employee who was in the other side of the wall said he was calling the worker again then using his power to intimidate the employee by saying no I gave you a command like the guy was a dog and said somebody else was going to do it. Then told him he was to go home. I will never be taking my car back there again. I think if Pep boys and their corporation hired this guy who treats his employees like an animal maybe he should find a new profession. I also hope whoever reads this maybe would put their selves in that employees shoes. I myself was a victim of Work place intimidation. Luckily in my case somebody else had said something before and he found his self in the unemployment line read more

Today I had one of those wonderful travel experiences. I limped into State College last night, having spent the last 30 miles on I-80 in terror at the grinding noise that appeared in my left front wheel area. Our motel gal found us a list of local repair spots, including this Pep Boys down the road, where I decided to show up at opening time at 8AM Sat (a great feature) based on good experiences with my local NJ Pep Boys. I was rewarded by great and caring service by Jeff the Service Mgr and his personable and skilled technicians. They found that my left front wheel hub had actually disintegrated. For my 2001 Suburban they had the needed front wheel hub (amazing) and with appropriate proactive concern checked the right side and found that hub had also deteriorated. I could have had a disaster out there on the Interstate and their meticulousness prevented a serious event by replacing both hubs. On top of this technical gift, I was transported to and from my motel as the repairs were being done. So I left State College to finish my journey to Michigan with a saved, safe vehicle and a wish that this Pep Boys and its terrific staff was right down the road from me in NJ. read more

I emphatically recommend this Pep Boys location, they provide excellent customer service and expert workmanship. In December, my 2003 Mitsubishi Galant had a defective rear brake part placed on it by a repair shop in New York City. Two months later, after the warning light came on alerting me to the defective brake, I brought the car to this State College location. Honestly, I haven't received better customer service from a repair center EVER! They went above and beyond to replace all of the defective and effected parts; they were very efficient in terms of time; and, they were extremely reasonable when it came to the total cost of my repair (many of the parts/labor costs were warrantied to my delightful surprise). I really recommend dealing with Chris Bix, the Service Associate, and Jeff Robertson, the Service Manager - they were extremely helpful and sympathetic to my situation. And although I did not meet the mechanic, I am told that his name is Brandon and he must be good at what he does as well because thus far my car seems to be running great. I can go on and on, but I won't. Go to this Pep Boys, trust me. read more

a few weeks ago I had an axle replaced on my Dodge Stratus. When the mechanic went to install the axle, the wheel hub assembly was so bad it needed replaced. after all this work was done it was aligned. I drove home from Allentown to Lock Haven, PA and the very next day something went wrong with the cars left front wheel again!!!!! it was towed to State College Pep Boys and was told the lug nuts were not torqued down, which ruined the new hub assembly. The State College Pep Boys replaced the hub assembly that was damaged after driving all that distance. They honored the warranty on the hub assembly and fixed my car!!! Thank You to all those involved fixing it and helping me out. I truly appreciate it and YOU!!! I totally need my car to get me to work to take care of my kids and the bills. without you guys helping me out, I don't know what I would be doing to get to work. A GREAT BIG THANK YOU FOR WORKING WITH ME TO GET THIS RESOLVED!!!! I'll tell all my friends to come to you guys for work on their vehicles. You get a thumbs up from me!!!!! Sincerely, Dana Fye read more

I am so grateful for the experience I had with Pep Boys. I went to my car after work one day and realized one of my tires was only at 15 and the rest were 32. I had no idea how I got a dang flat. Called the hubby and he came to save me, then went to the Sears auto place as it was the closest. They were really nice there, but could not fix the tire. They explained the patch they do would not fix our tire-something to do with angles-I don't know. My husband did know, so called around and Pep Boys was able to see us immediately and got us fixed up in about 20 minutes. The turnaround was uncanny! And they were busy, they weren't just standing around, they really squeezed us in. They saved us to have to get a new tire, so 20 bucks opposed to 250-I still need to go in with treats to thank them personally. I asked if the patch would hold up as a permanent fix, and they assured me it would. I was skeptical...but after driving 3000 miles (to Florida and back to State College), the tire is still in good shape! Thanks guys! read more

I have been in Pep.Boys several times and each time i have gone in i left really disgusted!!! First off..Let me say that the guys that work there are so helpful and really nice!!! Everytime i have gone in the Manager Scott was always I mean always so rude to his employees!!! I have heard him talk to the guys like they are nothing..yelling screaming etc at them right in front of customers! I couldnt believe what he was saying to those guys..embarrassing them, making them feel like they arent good enough! What kind of "manager" does that crap.. I guess Scott does obviously!!! He even treated me like dirt..ignoring me, acted like I was stupid because I needed a part and he just gave me the worst attitude...He needs to be fired...I will never go back there due to him..and I will tell everyone i know about this Scott!! I just cant get over how he acted. Those guys bust their butts off and Scott could careless about any of them! BOTTOM LINE...SCOTT NEEDS TO BE FIRED!!!! He's RUDE AND VERY VERY DISRESPECTFUL!!!!!! read more

My wife and I currently live in the Washington, DC area and whenever I'm in State College visiting family I always make time to bring my car here, if needed. This shop is second to none. It's rare you find a set of skilled, honest, and reasonable mechanics to take care of your vehicle. I can always trust my car will be taken care of and that I won't be up sold ridiculous amounts of money on unnecessary repairs (unlike most other shops in my experience). Don't waste your time looking for other repair shops. Take it from a critic, this is a great place with great people who will take care of you. Also, don't waste your time reading the 1 star reviews from 2-5 years ago on this YELP page. Those reviews are NOT reflective of the management team I have dealt with. THANK YOU Pep Boys for your honest and quality work. You can count on us as a returning customer! read more

I would rather be mauled by a lion than to take my car there. Pep boys are a disgrace to the automobile industry in the United States of America and possibly the world. These nincompoops are scams and they steal your money by doing such an atrocious job. I found my savior in state college ford. If not for them I would still be suffering with those silly, stupid embarrassments that work there. Please pep boys, I hope you read this and not just improve the bombastic services you offer but also you guys need to go back to kindergarten if possible and learn some courteous customer service. Just even thinking about the shenanigans I went through with you guys and the hard hearted people that work there makes me want to cut my self with a razor till I die. To hell you guys. Service, Value read more

I recently inquired about getting my brakes serviced, but when i asked about getting a certain mechanic to do it who I've gone to for years, an employee named Shawn, who i believe is the manager, informed me that he had fired this person, and continued to slander them in front of not only myself, but my wife, and other customers as well. Pep Boys should not tolerate the vulgar language this "manager" used, especially the racial slurs that were being used in front of children. Great Job tarnishing an already poor reputation in State College, I'll be sure to make sure everyone i know avoids this "shop" read more

I had new tires put on at Pep Boys and the size they put on wasn't the size I thought should have been put on but that is what the door sticker called for and that is what had to be installed on it. They weren't going to change them to a different size but they got a new service manager in this week and he went above and beyond what I expected them to do and I am very satisfied with the results. Before the new service manager took over I had made my last visit to Pep Boys but now I would recommend Pep Boys to anyone and I will be taking my vehicles back to them. Thanks again for everything Jeff. read more

I brought my car to Pep Boys to have my rear brakes and rotors replaced as well as all four tires. I figured it would take hours, so I dropped my car off and planned on picking it up the next morning. I got a call a little less than two hours later saying my car was done, which was a pleasant surprise! When I went to pay for the repairs, the Pep Boys credit card I had applied for was giving me some trouble. Scott, the mechanic, took well over 20 minutes of his time to call and figure out what the issue was. He has been extremely helpful every time I have had my car in for service. Made my day! read more

I took my car in because it was totally dead, and it turned out it needed a new alternator. This is a long process to put in a new one, and my boyfriend and I were 3 hours away from home. Pep boys said that they might not be able to get it done in time before they close, but they would try. A few hours later, they finished the job early so we could get home at a decent time. The staff were very nice and accommodating. We had our puppy with us and they allowed him to sleep in his crate behind the desk because he was scared. Overall, the staff were great, and the work was fantastic. Good job!! read more

I was sorry to see that there were bad reviews for this place; I rarely write reviews but they were so accommodating I have to comment. I pulled into my Grammy's house last night (far away from my home in Virginia) and realized that one of my headlights was burned out. Not wanting to wait until I got home to get it fixed, I drove to Pep Boys right as they opened. They came right out, had me pop the hood, fixed it, had me pay only for the bulb, and driving away in under 10 minutes. They were kind and knowledgable and I would recommend them to anyone with a burned out headlight! read more

I've been coming to the State College location for many years now, usually for tires, and have always received great service. I like to do research on tires and parts prior to going into any shop so I know about what I expect to pay and they have great deals they run continually. I recently had an oil change and they noticed I had a wiring issue with one of my lights while performing the service. The Service Manager, Scott, was incredibly helpful and fixed it himself at no charge. I really appreciate the attention to detail. I do recommend their services read more

My truck blew two brake lines starting out on our vacation. I first I thought I could fix it. So I sent my my wife and son to pep boys to get brake line, union fittings etc...but the more I looked at the lines the more I realized it was not a campground fix. Pepboys setup the tow. They replaced all my front brake lines and even stayed late to help me with my Rv brake controller install. Chris, Jeff, Mr. Litton and staff were great . They had us back on the road in about 7 hours. I would highly recommend them. read more

This Pep Boys is amazing. I went in on a very hectic day and it was my birthday. One of the workers, Scott Charbonnier, conducted an oil change for me and put on new windshield wipers. He also told me of another problem with my cool air-intake for my engine and created a temporary solution and gave me great advice for getting the part later. He ended up waiving all the fees and I left without paying a penny. Wonderful staff and truly caring people. Getting my car serviced for free was a great present :) read more

Just to let everyone on here know Shawn R. is the service manager trying to save face from the hundreds of bad review of this shop all over the internet. he never does his job and is always on the phone with his girlfriend, he will always blame the shop issues on one of his staff as if he isnt being paid to be an actual good manager and fix issues but he is just there for a paycheck and it shows. Please if u value honesty and ur money id read the actual reviews. read more

I just wanted to give a shout-out to the State College Pep Boys for servicing my car well and quickly, and without making me feel car-stupid or overcharged. The work needed was explained to me, a reasonable quote given, and the work done perfectly. They even helped fix a problematic lock for free! Thanks guys for the hard work, good value, and helpful service. It's worth the hour drive for me to go to you. read more