From one professional to another, I would gloss over the Yellow Pages and go to another funeral provider in this area. We were working on having an individual cremated in El Paso so his cremated remains could be returned to the Silverton, Oregon area, and La Paz was lacking in professionalism. Perhaps they are overly busy. Perhaps they just don't care. We had called on this funeral home to assist a family of ours and they complicated the process beyond what was necessary. It took 18 days to have the cremation actually take place in addition to different staff on their end telling us different dates as to when the cremation would actually take place. To add insult to injury, we told the family here in Oregon cremation was to occur on the 14th after expressly told by La Paz. When I phoned to ask when the cremated remains would be sent via Express Priority USPS they then informed me that cremation was still not completed (being now the 18th) and I shared my concern that we had a funeral and burial to occur on the 30th - an exact month after the death of the individual in their care. The family panicked and felt some relief other family were going to be in El Paso over the weekend of the 22nd and could pick up the remains. La Paz had me on hold during 1 phone call for over 11 minutes. Thank goodness I was one funeral director calling another and not an actual urgent matter. We then came to realize that La Paz does not even do the cremation in their location, but rather have the deceased transported to Las Cruces, NM, for the cremation to actually occur. When called back to request Victor include a letter of certification of cremation, he asked if he could just "mail them tomorrow" after I had discussed family would be picking-up. In the end they took payment and did not deduct the amount of forwarding remains by USPS and overcharged our funeral home. A headache all around. Thank goodness this man will be coming back to Oregon, but had I not called consistently, I feel he would have been sitting somewhere for much, much longer and the funeral services may have needed to be postponed on this end. read more

We used Perches 5 years ago for the handling of my mother's remains, cremation, obituary... NEVER AGAIN will we utilize their services. You literally get what you pay for. We never got any updates, whoever was in charge of the death certificates had put that my mother died in Hudspeth County, after my dad pointed out that she died in El Paso County, it was never corrected. It took forever to get my mother's ashes- I even doubt their hers in the urn. I attached my mother's photo to the online obituary and it was never added. Furthermore, I don't think they realize how their lack of attention to detail affects their clients. read more

If you are planning a memorial service and funeral for your loved one in El Paso my advice to anyone who plans to use Perches Funeral Home is walk away and look elsewhere. When both my uncles passed away suddenly my cousin decided to use Perches Funeral Home to host the memorial service and had nothing but trouble. The first thing that went wrong was that no memory cards were printed for the family and then they never gave my cousin an actual date for the memorial service and it seems that the staff at Perches Funeral really don't have a clue on what they actually are doing. And then they promised to send my mom and aunt emails to give permission to cremate my uncle's ashes which they NEVER received. And if you try to request info via telephone the staff acts very annoyed and tell you that you have to call on a weekday. And the final thing that Perches Funeral Home does is if you write an obituary for a loved one they constantly misspell family names and the worst thing is THEY cannot change or correct spelling errors in the obituary and my mom noticed this when she saw my uncles obituary on their website and when my mom tried to call Perches Funeral Home to correct the mistake and they told her they couldn't change it. Then if you try to write a nice memory about your loved one you CANNOT post your memory message until the day of the funeral and memorial service which makes me think that they somehow have a rule about posting good memories of your loved one until the date of the memorial service and funeral draws near. How Perches Funeral Home manages to survive in El Paso i'll never figure out but they should improve themselves and give people better customer service indeed read more

First of All we did not choose this funeral home, our parents did, not knowing what a disaster it was going to be, they prepaid. The funeral home had No professional skills as to our needs especially during our time of sorrow. We paid extra for flowers that arrived late and were not the ones we paid for. We prepaid for cards with a picture of our father and the cards did not arrive till the next day. Then we had to chose a perches funeral home at another location far away in Socorro Tx from the East perches on Joe Battle with (Linda Azani) due to the reason we would have to wait two weeks to put our loved one to rest. This funeral did not even have a small table to put our lap top for the video we made for our beloved Apa. The funeral home Perches East has not taken the plaque that goes in the ground to the cemetery up to this date when my father that passed away 1/22/25. The cemetery only left the flowers for two days Because they said it was the funeral homes responsibility because of the plaque. We were very sad that this happened, our family does not recommend these funeral homes if you want professionalism And compassion use someone else. read more

What a horrible company! As the next of kin of my father's death, a victim of the terrible shooting in El Paso on Aug 3rd, these people made it difficult to communicate other relatives the time, the place, etc Hope somebody with more empathy, professionalism, and decorum would open in Juarez/El Paso, because they have been known to swindle poor grieving families, but also cause so much unnecessary strife! Shame on you! read more

Avoid this funeral home !! This has been the worst experience; instead of facilitating our grieving and funeral arrangements, it added additional stress and anxiety when dealing with them. My father passed away May-2020 it's the first week of July, and We've still haven't received the ashes from Perches. They are unprofessional, uncoordinated, that lack attention to detail and quality control. I've had the obituary, the prayer cards, and the wooden urn, all with the incorrect dates and name misspelled. It took 5-days to make a correction on the obituary and after this, it was still wrong. Even a simple refund took me 4-weeks to finalize with them. Mr. Rafael Ramirez, lack of communication made matters worse; Perches never contacted our family to notify us of the status of paperwork, body, cremation and ashes for pick up. read more

I purchased a preneed Cremation Service through Perches. The contract had issues from the beginning, had to go to North Desert location and drop off a new check and get contract revised. Recently we had a death and used their service, horrible service. No communication throughout the company! Needless to say I am moving my Pre-Need Service elsewhere! Don't use them, horrible company read more

If there was a way to give no stars, I would! The location on Honda Pass is absolutely incompetent. If I had known how bad this place was, I would have went somewhere else. My mom passed away February 22nd. They picked her up and scheduled a meeting for the next day. I told them her wishes and paid for the service. I was then told that I had to have my siblings also sign to get here cremated. Unfortunately 2 of my siblings live out of state, so I had to get this place to email them the document. But the form they sent was incorrect. So I emailed them to get the form corrected and sent to my siblings again. When they didn't respond I called and left a message to get this fixed. When they again didn't respond, I called again and had to basically throw a fit to get them to do anything. Yesterday I went to pick up my mother's remains only to find out that they still didn't have the prayer cards completed. They said they would call me today. But of course that didn't happen! I understand that they are less expensive than other funeral homes, but do yourself a favor and go somewhere else. read more

Perches on Joe Battle has the most incompetent personnel. The worst service we have received. They inform us they will update us once the body was picked up and the transfer to las cruces for cremation. That didn't happened. We had to keep calling to get answers. Basically if I didn't make a racket to the Director they would have forgotten to pick up my mother's body. Same issue happened with the transfer to Las Cruces, we were still with no answers. We also didn't receive the call once the ashes had arrived again if we wouldn't kept calling who knows how long it would have taken them to contact us. I basically had to be calling them and reminding them to do their job. We feel robbed from grieving for our mothers passing. We spent almost 7 weeks waiting and struggling with their service. read more

I'm soo thankful for Sr. Rafael and his staff. They were amazing helping me through a tough time in handling my dads funeral the way they did. He went above and beyond helping me with even paperwork that I had no idea could have given me a harder time. All of his staff was amazing as well not to mention how handsome my dad looked thanks to them!! Thank you all soo much!!! read more

Recently we lost one of our family members in Cd. Juarez. The arrangements for the services and the transfer of our loved one to El Paso were seamless. The services that we received in Juarez and El Paso from the staff were exceptional. Everyone treated us with respect respect and professionalism. No issues with communication at all. Our family is very grateful, could have not asked for more. Thank you again! read more

When someone you love has died, there are certain normal polite sentences that you anticipate, and expect to hear. The one I never heard was "I am sorry for your loss." First, they lost my family member's body for 10 days. Second, they took over 3 months to cremate my family members remains. Information on the death certificate was incorrect. Requested information on a timeline or updates on when my family member would be cremated were totally ignored. Email communication was non-existent, and when done sent to the wrong email, or included receipts for another person's transaction. For those who do not speak Spanish, the accents are incredibly difficult to the point where you are not able to understand what is being communicated. I was not given the basic polite respect any customer should receive. I can only imagine how they treated my family member's body. Overall, this was a tragic and TRAUMATIC experience. GO SOMEPLACE ELSE, and I am truly sorry for your loss. read more

There should be no way this company still runs a business. Perches on Alameda are incompetent and insensitive. We have been waiting on my grandmother's ashes for 4 months, I have called numerous times to check on her remains and every time the staff gives me different false information. Many Velasco and Gloria Perez are liars and irresponsible. Not to mention that these individuals had not followed up on making sure the doctor signed electronically for cause of death and death certificate, I had to do their job to get the doctor to sign right away ( I was not told this until after a month had passed by, otherwise I would have make contact with the doctor right away). I tried to get the news to cover their negligence but non of them will follow thru. They lied to me and my dad when they said that they were trying to call us to pick up the ashes after 4 MONTHS, finally we are picking the up today because again I HAVE TO CALL, not them that they are ready and the sad thing is that who guarantees me that this is my grandmother and they did not allowed us to be in the cremation part after their site states 2 people are allowed in crematory (this is with covid statements). read more

On 1/11/11 my somewhat estranged father died in Juarez, Mexico. He would have been buried as a John Doe in Mexico had it not been for the family that was kind enough to take him in during his final months. They brought his VA card and passport to the American Consult after he died. La Paz has two funeral homes, one in Juarez and one in El Paso, Should you find your self trying to export you dead dad from Mexico, taht fact comes in handy. Turns out it's a fairly complicated process. Evertime I thought I had done everything they asked, Mexico would make another demand. This place was also recommended to me by the consulate. The process took several weeks and about a bottle of tequila on my part.. Victor the funeral director was always kind and very professional even when things got complicated. Originally my plan was to drive to Juarez, but with weekly news cast showing murder counts of 53 over weekend period that plan was over rided. La Paz made a difficult situation a little easier. read more