My brother was from Denver, he was murdered in El Paso , I knew nothing about how to get my brother…read moreback home to Denver they helped me through this terrible loss , I am forever grateful for all there help !

Every was absolutely wonderful for my mother. It made the transition so much easier. I knew she was…read morein great hands and the communication couldn't have been better.

I love it here they gave the kids candy and we're making sure the kids were good and they were…read morevery respectful

Sunset did a wonderful job with my grandmas services. They were compassionate and kind throughout…read morethe process. The staff was very nice & professional. They did an amazing job on my grandmas makeup , the value is 10/10. Thank you.

Joe Hepp, Joe Gallardo, Ms. Grace, Jaime Rodriguez, and the whole team is wonderful. Their director…read moreRebecca Gonzales is amazing. She is aware and attentive, and leads her team by example. In my experience with Restlawn, they made sure the family I was assigned to needed for nothing. Their funeral home is well equipped and intimate. I mean to say that it is set up for one event/one family at a time. Truly the team will take care of you the entire time, without the distraction of competing for resources during remembrance/celebration of your family member's life. They can provide a variety of services. They can provide overnight and extended visitation on their grounds, or arrange for visitations at your home if you want. They are bilingual and have the options of Latin music, if that's your flavor. In my expeir nice on the day of the remembrance, the team welcomed me early and made sure I had what I needed to support my assigned family (I was a Casualty Assistance Officer). They hosted folks in a hospitality area prior to the memorial. They have a nice sized chapel area. Their parking lot is pretty big I'm the rear to allow for a procession to form and travel to a cemetery that's local. The Angel Restlawn team did a great job coordinating with the National Cemeteries team. They made sure the transfer of remains to the cemetery was done correctly and respectfully. As folks came in for the event at the funeral home, the team were there directing them to the appro places. Angel Restlawn will take care of all your funerary needs.

This funeral home is exceptional !!!!!! Every member of the…read morestaff are very professional, kind and caring. I called them when my brother passed away in 2021, then my mother in 2023. Every member of the staff went above and beyond my expectations in every way. I flew into El Paso for my mother's service in 2023 with a heavy heart. They made a very sad time in my life so much easier in every possible way. I am forever grateful for the kindness and caring shown to me and my family. God bless each of you !

We used Perches 5 years ago for the handling of my mother's remains, cremation, obituary... NEVER…read moreAGAIN will we utilize their services. You literally get what you pay for. We never got any updates, whoever was in charge of the death certificates had put that my mother died in Hudspeth County, after my dad pointed out that she died in El Paso County, it was never corrected. It took forever to get my mother's ashes- I even doubt their hers in the urn. I attached my mother's photo to the online obituary and it was never added. Furthermore, I don't think they realize how their lack of attention to detail affects their clients.

If you are planning a memorial service and funeral for your loved one in El Paso my advice to…read moreanyone who plans to use Perches Funeral Home is walk away and look elsewhere. When both my uncles passed away suddenly my cousin decided to use Perches Funeral Home to host the memorial service and had nothing but trouble. The first thing that went wrong was that no memory cards were printed for the family and then they never gave my cousin an actual date for the memorial service and it seems that the staff at Perches Funeral really don't have a clue on what they actually are doing. And then they promised to send my mom and aunt emails to give permission to cremate my uncle's ashes which they NEVER received. And if you try to request info via telephone the staff acts very annoyed and tell you that you have to call on a weekday. And the final thing that Perches Funeral Home does is if you write an obituary for a loved one they constantly misspell family names and the worst thing is THEY cannot change or correct spelling errors in the obituary and my mom noticed this when she saw my uncles obituary on their website and when my mom tried to call Perches Funeral Home to correct the mistake and they told her they couldn't change it. Then if you try to write a nice memory about your loved one you CANNOT post your memory message until the day of the funeral and memorial service which makes me think that they somehow have a rule about posting good memories of your loved one until the date of the memorial service and funeral draws near. How Perches Funeral Home manages to survive in El Paso i'll never figure out but they should improve themselves and give people better customer service indeed

Nice facility. Lots of staff to assist and they were appropriately dressed and very friendly…read more Everything was neat and well organized came for a departed friends service.

In reference to 3938 Montana. Terry Durón the funeral home director …read more Only interested in your money and adding on bells and whistles. When a service is paid for in advance they disregard and only seek additional funds. My grandmothers insurance covered more than the services cost and they stated they keep those funds to "keep them afloat". If this was a non profit type of business i would understand but you're overpricing every single thing you offer. My grandmothers services were all covered at the restlawn and they still wanted to tack on an additional service at their location. She took care of all of her affairs prior to her departure to avoid any problems or delays and since they're not making any money from pre paid services they have no interest. DO NOT purchase anything additional from them. Flowers, urns, obituary (which they upcharged over 400%). It's $40 at the local paper. Give your business to a local florist instead . No type of sensitivity to the families of loved ones and total disregard for humanity and only a business transaction for them . This applies ESPECIALLY to Terri Duron. At the end of it all when we went to pick up the death certificates she still found a way to squeeze in an extra charge for a priest we didn't even use (my grandpa paid out of pocket for one), leaving us with a balance owed. If I wasn't there to catch it they would have charged my grandfather . I wonder how many other families they do this too on a daily basis all to make their commission . Terry when you are told we don't want flowers , that doesn't mean you ask every family member you encounter about ordering flowers from you . NO means NO. You should work in the car sales industry not a funeral home where atleast some human decency and empathy is required . Also make sure to take a translator if your family member only speaks Spanish as they struggle to properly relay important information that they do not know how to say in Spanish (Terry). This entire thing is a horrible joke . Don't put your families through this take your business elsewhere. And if you use them , DOCUMENT everything and check your bill at the end because they take advantage of mourning families . Shame on all of you .

A member of the community opens its doors!…read more Perches has been part of the EP community for many years. Last weekend they opened its doors to celebrate an early dia de los muertos. The staff welcomed guests to see the various altares in their museo de funerales. A tour of the museum was free and the staff was super friendly in informing us tmm about Salvador Perches" dream to take over the family funeral home business, and the development of taking care of our beloved after their passing Also on the grounds we're a country le of food trucks and Lucha Frontera provided some lucha libre entertainment. We enjoyed aguas frescas and tacos from the food trucks and enjoyed the high flying elbows, leg drops, and suplexes offered by the wrestling entertainers from Lucha Frontera. Looking forward to Día de los Muertos this weekend!

Funeral museum is advertised all over the place online as being open on Sat but it isn't. Way to…read moremake people waste time and gas.

Unprofessional and Disheartening! Hillcrest has completely lost its touch and compassion for…read moregrieving families. The only concern seems to be money. Our mother was cremated without any consent or confirmation from the family regarding whether we would be present. Hillcrest (Sophia) unilaterally made this decision, depriving us of the opportunity for a final viewing. When this was addressed with staff, they shifted blame onto family members, causing even more pain during an already devastating time, rather than taking accountability. They assumed it was the right decision, which was unacceptable and deeply hurtful. Be aware, their staff shows lack of competence. The staff showed poor judgment and did not take the initiative to clarify. Staff was Dismissive and untrustworthy, as we were blatantly lied to. The Person handling our mothers arrangements, Sophia was on The phone with the crematory and she told us that it could be postponed till tomorrow an hour later we received a call stating the process was completed, which made no sense. We went to the crematory and they told us when she called the first time they had already told her the process had started why she lied to us, especially in our face is unknown . Horrible experience for a grieving family. No family should have to endure this. Use a different funeral home, let competent people handle the care of your loved ones. If you happen to use Hillcrest good luck if it's Sophia, lack of better word STUPID. If I could give no stars I would. THANK YOU Hillcrest, Instead of providing comfort, you have created a profound void for our family.i

Unprofessional, do not use this service! My sister passed away and during her viewing the…read moreEmbalming fluid was coming out of her nose. It was horrible, we had to do a closed casket! Another family passed away and unfortunately, used Hillcrest and we had the misfortune of having external family drama in which Hector ESCALATED the issue! We provided jewelry and a rosary which was not put on! They put HEAVY eyeliner on her, we provided over 100 pictures of her....she NEVER wore eye make up! It was terrible, they do not even deserve the 1 star. I spoke with Jon - a manager, who just blew me off.

Useful info Q. What…read moreae the responsibilities of the cemetery and what are the responsibilities of the individuals at a Perpetual care Cemetery in Texas A. At a perpetual care cemetery in Texas, the cemetery is responsible for general grounds maintenance and trust fund management, while individual plot owners are responsible for the care, cleaning, and repair of specific individual markers and gravesites. [1] (https://hammerle.com/blog/banking-on-a-final-resting-place-perpetual-care-cemeteries-must-operate-by-the-rules/), [2] (https://ccacem.org/what-is-perpetual-care-and-why-does-it-matter-2/)Supervised by the Texas Department of Banking, these facilities operate under strict state rules. [1] (https://www.dob.texas.gov/cemetery-prepaid-funeral-services), [2] (https://hammerle.com/blog/banking-on-a-final-resting-place-perpetual-care-cemeteries-must-operate-by-the-rules/)Cemetery Responsibilities Maintain Grounds: The cemetery must care for, repair, and maintain all general areas, including lawns, foliage, pathways, fences, and roads. [1] (https://law.justia.com/codes/texas/health-and-safety-code/title-8/subtitle-c/chapter-712/subchapter-a/section-712-007/), [2] (https://hammerle.com/blog/banking-on-a-final-resting-place-perpetual-care-cemeteries-must-operate-by-the-rules/), [3] (https://ccacem.org/what-is-perpetual-care-and-why-does-it-matter-2/) Manage Trust Funds: The facility must keep a secure perpetual care trust fund, using only the interest earned to pay for ongoing general maintenance. [1] (https://hammerle.com/blog/banking-on-a-final-resting-place-perpetual-care-cemeteries-must-operate-by-the-rules/), [2] (https://www.dob.texas.gov/cemetery-prepaid-funeral-services) Keep Records: The staff must maintain exact logs of every burial, including dates, names, ages, and the exact plot location. [1] (https://hammerle.com/blog/perpetual-care-cemetery-explained/) Post Public Notices: The office must display a sign near the entrance naming the bank or trust company holding the care funds and listing contact officers. [1] (https://law.justia.com/codes/texas/health-and-safety-code/title-8/subtitle-c/chapter-712/subchapter-a/section-712-007/) Individual Responsibilities Care for Markers: Plot owners or their families are responsible for the maintenance, repair, or replacement of individual grave markers, monuments, and headstones. [1] (https://memory-gardens.com/care-of-graves-other-rules-regulations/), [2] (https://ccacem.org/what-is-perpetual-care-and-why-does-it-matter-2/) Clean the Plot: Cleaning, decorating, and weeding specific individual gravesites are tasks left to the family, unless a separate special contract is signed with the cemetery. [1] (https://willowbrookcemetery.com/blogs/blog-entries/1/Our-Blogs/2/What-is-Perpetual-Care.html), [2] (https://ccacem.org/what-is-perpetual-care-and-why-does-it-matter-2/) Follow Rules: Families must obey cemetery bylaws regarding flower placement, visitor hours, and vehicle operation on the property. [1] (https://memory-gardens.com/care-of-graves-other-rules-regulations/)

HORRIBLE PLACE AND SERVICE!!!! My brother has been gone almost 3 years now and they're quick to…read morethrow away his personal belongings that are left for HIM but can't even cleanup dog crap???? Literally has been an ongoing issue since 2023. The owner has been made aware SEVERAL times as well as the workers. The owner and crew workers are BEYOND the rudest I've ever came across in my LIFE. Rude and extremely inconsiderate. If I could get this place shut down for service, I WOULD! In a heartbeat! No empathy, NOTHING!!! ​

The services provided by this location were excellent. They took care of every detail. My son had…read moreto be transported from another state, and they made every effort to make sure the flight was taken care of. Once in El Paso, our assigned coordinator took care of every detail, and coordinated my son's eternal resting place in Ft. Bliss. She kept me informed of every detail, dates, times. The deacon gave a beautiful rosary. The catering service they offered was also very very nice, the food on the charcuterie trays were fresh. Thank you very much for a beautiful service.

Director was never available. They only care about the money. Vigil day my husband had to go…read morepurchase a TV in order for the video to be played because their system was not functioning or so that was the excuse. Needed some documents and director never bothered. Loosing a loved one unexpectedly is tough already then to go with this process with people that don't care just made it worse.

I want to personally thank the staff and the owner. They helped us and really listened to all of…read moreour needs. They kept us well informed of everything that was happening. They showed professionalism, sympathy and really simplified such a hard process. I want to thank you from the bottom of my heart for the amazing service you provided for my family. I know it is not easy to balance sympathy yet keep the business side of it. Thank you well wishes to all of the staff!

Having to arrange the services for my brother was hard enough, having lousy customer service and…read morelack of empathy was not worth it! Only reason we used this funeral home was because we were getting a death certificate to close his accounts. My brother was cremated. We were not even asked about keeping his clothes, which apparently were thrown away. An extra charge of 650.00 was being added to get a five minute viewing. FIVE MINUTES. My brother died in April we have to be calling to remind them to process the death certificate, which based on the Registrar is taking less than two months, due to the pandemic. We are going on five months and still are waiting! E-mails on this have gone unanswered, no follow up calls! Nothing!