Useful info Q. What…read moreae the responsibilities of the cemetery and what are the responsibilities of the individuals at a Perpetual care Cemetery in Texas A. At a perpetual care cemetery in Texas, the cemetery is responsible for general grounds maintenance and trust fund management, while individual plot owners are responsible for the care, cleaning, and repair of specific individual markers and gravesites. [1] (https://hammerle.com/blog/banking-on-a-final-resting-place-perpetual-care-cemeteries-must-operate-by-the-rules/), [2] (https://ccacem.org/what-is-perpetual-care-and-why-does-it-matter-2/)Supervised by the Texas Department of Banking, these facilities operate under strict state rules. [1] (https://www.dob.texas.gov/cemetery-prepaid-funeral-services), [2] (https://hammerle.com/blog/banking-on-a-final-resting-place-perpetual-care-cemeteries-must-operate-by-the-rules/)Cemetery Responsibilities Maintain Grounds: The cemetery must care for, repair, and maintain all general areas, including lawns, foliage, pathways, fences, and roads. [1] (https://law.justia.com/codes/texas/health-and-safety-code/title-8/subtitle-c/chapter-712/subchapter-a/section-712-007/), [2] (https://hammerle.com/blog/banking-on-a-final-resting-place-perpetual-care-cemeteries-must-operate-by-the-rules/), [3] (https://ccacem.org/what-is-perpetual-care-and-why-does-it-matter-2/) Manage Trust Funds: The facility must keep a secure perpetual care trust fund, using only the interest earned to pay for ongoing general maintenance. [1] (https://hammerle.com/blog/banking-on-a-final-resting-place-perpetual-care-cemeteries-must-operate-by-the-rules/), [2] (https://www.dob.texas.gov/cemetery-prepaid-funeral-services) Keep Records: The staff must maintain exact logs of every burial, including dates, names, ages, and the exact plot location. [1] (https://hammerle.com/blog/perpetual-care-cemetery-explained/) Post Public Notices: The office must display a sign near the entrance naming the bank or trust company holding the care funds and listing contact officers. [1] (https://law.justia.com/codes/texas/health-and-safety-code/title-8/subtitle-c/chapter-712/subchapter-a/section-712-007/) Individual Responsibilities Care for Markers: Plot owners or their families are responsible for the maintenance, repair, or replacement of individual grave markers, monuments, and headstones. [1] (https://memory-gardens.com/care-of-graves-other-rules-regulations/), [2] (https://ccacem.org/what-is-perpetual-care-and-why-does-it-matter-2/) Clean the Plot: Cleaning, decorating, and weeding specific individual gravesites are tasks left to the family, unless a separate special contract is signed with the cemetery. [1] (https://willowbrookcemetery.com/blogs/blog-entries/1/Our-Blogs/2/What-is-Perpetual-Care.html), [2] (https://ccacem.org/what-is-perpetual-care-and-why-does-it-matter-2/) Follow Rules: Families must obey cemetery bylaws regarding flower placement, visitor hours, and vehicle operation on the property. [1] (https://memory-gardens.com/care-of-graves-other-rules-regulations/)

HORRIBLE PLACE AND SERVICE!!!! My brother has been gone almost 3 years now and they're quick to…read morethrow away his personal belongings that are left for HIM but can't even cleanup dog crap???? Literally has been an ongoing issue since 2023. The owner has been made aware SEVERAL times as well as the workers. The owner and crew workers are BEYOND the rudest I've ever came across in my LIFE. Rude and extremely inconsiderate. If I could get this place shut down for service, I WOULD! In a heartbeat! No empathy, NOTHING!!! ​

I love it here they gave the kids candy and we're making sure the kids were good and they were…read morevery respectful

Sunset did a wonderful job with my grandmas services. They were compassionate and kind throughout…read morethe process. The staff was very nice & professional. They did an amazing job on my grandmas makeup , the value is 10/10. Thank you.

My mother pre-planned and paid for her funeral services with San Jose Funeral Home East five years…read morebefore her passing. Victor Corral gently and clearly guided her step by step through the process and then put her choices on a written contract. It all went smoothly and stress free. Then my mother unexpectedly passed away on July 5, 2025. Victor and the wonderful and professional staff at San Jose Funeral Home East immediatly and compassionately took charge of arranging all the details of her funeral with our family. Needless to say, the funeral exceeded our expectations. The oak open casket, flowers, Celebration of Life Video Slideshow, live singer, program hand-outs, entrance photos of my beautiful mother, rosary services and transportation to Ft Bliss National Cemetary--all took place flawlessly and beautifully. My heartfelt appreciation to Victor and all the wonderful staff at San Jose Funeral Home East on Pellicano!

I would like to thank San Jose Funeral Home for their hospitality and how they they coordinated the…read moreentire grievance. Most importantly allowing for My Friends,childhood friends,colleagues in the Music world and more to bring mother what I always gave her on every special event. They are caring, attentive, and always go the extra mile to help the family and friends. I thank you from the bottom of my heart-believe me only I know how thankful I am to San Jose Funeral Home and El Paso, Texas. One day I would be humbled to in your hands. Ricardo

Unprofessional and Disheartening! Hillcrest has completely lost its touch and compassion for…read moregrieving families. The only concern seems to be money. Our mother was cremated without any consent or confirmation from the family regarding whether we would be present. Hillcrest (Sophia) unilaterally made this decision, depriving us of the opportunity for a final viewing. When this was addressed with staff, they shifted blame onto family members, causing even more pain during an already devastating time, rather than taking accountability. They assumed it was the right decision, which was unacceptable and deeply hurtful. Be aware, their staff shows lack of competence. The staff showed poor judgment and did not take the initiative to clarify. Staff was Dismissive and untrustworthy, as we were blatantly lied to. The Person handling our mothers arrangements, Sophia was on The phone with the crematory and she told us that it could be postponed till tomorrow an hour later we received a call stating the process was completed, which made no sense. We went to the crematory and they told us when she called the first time they had already told her the process had started why she lied to us, especially in our face is unknown . Horrible experience for a grieving family. No family should have to endure this. Use a different funeral home, let competent people handle the care of your loved ones. If you happen to use Hillcrest good luck if it's Sophia, lack of better word STUPID. If I could give no stars I would. THANK YOU Hillcrest, Instead of providing comfort, you have created a profound void for our family.i

Unprofessional, do not use this service! My sister passed away and during her viewing the…read moreEmbalming fluid was coming out of her nose. It was horrible, we had to do a closed casket! Another family passed away and unfortunately, used Hillcrest and we had the misfortune of having external family drama in which Hector ESCALATED the issue! We provided jewelry and a rosary which was not put on! They put HEAVY eyeliner on her, we provided over 100 pictures of her....she NEVER wore eye make up! It was terrible, they do not even deserve the 1 star. I spoke with Jon - a manager, who just blew me off.

Great first date spot! Would totally recommend! My boyfriend…read moreand I went here on our first date, and we have now been together for 2 centuries and added 6 more wonderful people to our polyamorous relationship. We all come back sometimes to relive some old memories. Thank you Perches Funeral Homes!!

The main problem I have with this location is COMMUNICATION. I understand it's a busy time due to…read morecovid, but they need to let family members know when their loved ones are cremated or when the ashes have returned to their office so the family can get the services scheduled and lay them to rest. Especially when the receptionist tells you they will call and let you know these things. You never get call backs either when you leave messages, so don't bother, I literally had to waste my time going into the office to get answers that I could've gotten over the phone. My family member was cremated and back at their office sitting there for 2 months, the only reason I knew this was because I called to get an update and found out this information. They never called to inform me the ashes were in. They were nice and polite in every other aspect, they just need work on the communication issue.

A member of the community opens its doors!…read more Perches has been part of the EP community for many years. Last weekend they opened its doors to celebrate an early dia de los muertos. The staff welcomed guests to see the various altares in their museo de funerales. A tour of the museum was free and the staff was super friendly in informing us tmm about Salvador Perches" dream to take over the family funeral home business, and the development of taking care of our beloved after their passing Also on the grounds we're a country le of food trucks and Lucha Frontera provided some lucha libre entertainment. We enjoyed aguas frescas and tacos from the food trucks and enjoyed the high flying elbows, leg drops, and suplexes offered by the wrestling entertainers from Lucha Frontera. Looking forward to Día de los Muertos this weekend!

Funeral museum is advertised all over the place online as being open on Sat but it isn't. Way to…read moremake people waste time and gas.

My brother was from Denver, he was murdered in El Paso , I knew nothing about how to get my brother…read moreback home to Denver they helped me through this terrible loss , I am forever grateful for all there help !

Every was absolutely wonderful for my mother. It made the transition so much easier. I knew she was…read morein great hands and the communication couldn't have been better.

My grandparents and uncles are buried here at a family site. The area where they are buried is…read morewell-maintained. I noticed they were watering the some of the grass areas, and it looked like new flowers had been placed on many of the sites. There are several statues throughout the memorial gardens.

While traveling cross country, I stopped in to see the grave of a friend I'd known in the service…read morewho had died on active duty and had been buried there decades ago. There was a lady working in the office on site and she looked up the location of my friend's grave and walked me out to it. She was very friendly and helpful. The grave had flowers in the vase; probably artificial, but they were new and looked nice. I was very pleased with the experience.

Exceeded my expectations. Chad was incredible for us at…read moresuch a painful time in our lives. Professional, caring and knowledgable

This is a great faculty that meets the needs of many. The staff all around are very kind and…read moresympathetic to ones needs during a loss. The directors are knowledgeable in all their services and go out of their way to meet the families needs.