My mother pre-planned and paid for her funeral services with San Jose Funeral Home East five years…read morebefore her passing. Victor Corral gently and clearly guided her step by step through the process and then put her choices on a written contract. It all went smoothly and stress free. Then my mother unexpectedly passed away on July 5, 2025. Victor and the wonderful and professional staff at San Jose Funeral Home East immediatly and compassionately took charge of arranging all the details of her funeral with our family. Needless to say, the funeral exceeded our expectations. The oak open casket, flowers, Celebration of Life Video Slideshow, live singer, program hand-outs, entrance photos of my beautiful mother, rosary services and transportation to Ft Bliss National Cemetary--all took place flawlessly and beautifully. My heartfelt appreciation to Victor and all the wonderful staff at San Jose Funeral Home East on Pellicano!

I would like to thank San Jose Funeral Home for their hospitality and how they they coordinated the…read moreentire grievance. Most importantly allowing for My Friends,childhood friends,colleagues in the Music world and more to bring mother what I always gave her on every special event. They are caring, attentive, and always go the extra mile to help the family and friends. I thank you from the bottom of my heart-believe me only I know how thankful I am to San Jose Funeral Home and El Paso, Texas. One day I would be humbled to in your hands. Ricardo

Nice facility. Lots of staff to assist and they were appropriately dressed and very friendly…read more Everything was neat and well organized came for a departed friends service.

In reference to 3938 Montana. Terry Durón the funeral home director …read more Only interested in your money and adding on bells and whistles. When a service is paid for in advance they disregard and only seek additional funds. My grandmothers insurance covered more than the services cost and they stated they keep those funds to "keep them afloat". If this was a non profit type of business i would understand but you're overpricing every single thing you offer. My grandmothers services were all covered at the restlawn and they still wanted to tack on an additional service at their location. She took care of all of her affairs prior to her departure to avoid any problems or delays and since they're not making any money from pre paid services they have no interest. DO NOT purchase anything additional from them. Flowers, urns, obituary (which they upcharged over 400%). It's $40 at the local paper. Give your business to a local florist instead . No type of sensitivity to the families of loved ones and total disregard for humanity and only a business transaction for them . This applies ESPECIALLY to Terri Duron. At the end of it all when we went to pick up the death certificates she still found a way to squeeze in an extra charge for a priest we didn't even use (my grandpa paid out of pocket for one), leaving us with a balance owed. If I wasn't there to catch it they would have charged my grandfather . I wonder how many other families they do this too on a daily basis all to make their commission . Terry when you are told we don't want flowers , that doesn't mean you ask every family member you encounter about ordering flowers from you . NO means NO. You should work in the car sales industry not a funeral home where atleast some human decency and empathy is required . Also make sure to take a translator if your family member only speaks Spanish as they struggle to properly relay important information that they do not know how to say in Spanish (Terry). This entire thing is a horrible joke . Don't put your families through this take your business elsewhere. And if you use them , DOCUMENT everything and check your bill at the end because they take advantage of mourning families . Shame on all of you .

We used Perches 5 years ago for the handling of my mother's remains, cremation, obituary... NEVER…read moreAGAIN will we utilize their services. You literally get what you pay for. We never got any updates, whoever was in charge of the death certificates had put that my mother died in Hudspeth County, after my dad pointed out that she died in El Paso County, it was never corrected. It took forever to get my mother's ashes- I even doubt their hers in the urn. I attached my mother's photo to the online obituary and it was never added. Furthermore, I don't think they realize how their lack of attention to detail affects their clients.

If you are planning a memorial service and funeral for your loved one in El Paso my advice to…read moreanyone who plans to use Perches Funeral Home is walk away and look elsewhere. When both my uncles passed away suddenly my cousin decided to use Perches Funeral Home to host the memorial service and had nothing but trouble. The first thing that went wrong was that no memory cards were printed for the family and then they never gave my cousin an actual date for the memorial service and it seems that the staff at Perches Funeral really don't have a clue on what they actually are doing. And then they promised to send my mom and aunt emails to give permission to cremate my uncle's ashes which they NEVER received. And if you try to request info via telephone the staff acts very annoyed and tell you that you have to call on a weekday. And the final thing that Perches Funeral Home does is if you write an obituary for a loved one they constantly misspell family names and the worst thing is THEY cannot change or correct spelling errors in the obituary and my mom noticed this when she saw my uncles obituary on their website and when my mom tried to call Perches Funeral Home to correct the mistake and they told her they couldn't change it. Then if you try to write a nice memory about your loved one you CANNOT post your memory message until the day of the funeral and memorial service which makes me think that they somehow have a rule about posting good memories of your loved one until the date of the memorial service and funeral draws near. How Perches Funeral Home manages to survive in El Paso i'll never figure out but they should improve themselves and give people better customer service indeed

Joe Hepp, Joe Gallardo, Ms. Grace, Jaime Rodriguez, and the whole team is wonderful. Their director…read moreRebecca Gonzales is amazing. She is aware and attentive, and leads her team by example. In my experience with Restlawn, they made sure the family I was assigned to needed for nothing. Their funeral home is well equipped and intimate. I mean to say that it is set up for one event/one family at a time. Truly the team will take care of you the entire time, without the distraction of competing for resources during remembrance/celebration of your family member's life. They can provide a variety of services. They can provide overnight and extended visitation on their grounds, or arrange for visitations at your home if you want. They are bilingual and have the options of Latin music, if that's your flavor. In my expeir nice on the day of the remembrance, the team welcomed me early and made sure I had what I needed to support my assigned family (I was a Casualty Assistance Officer). They hosted folks in a hospitality area prior to the memorial. They have a nice sized chapel area. Their parking lot is pretty big I'm the rear to allow for a procession to form and travel to a cemetery that's local. The Angel Restlawn team did a great job coordinating with the National Cemeteries team. They made sure the transfer of remains to the cemetery was done correctly and respectfully. As folks came in for the event at the funeral home, the team were there directing them to the appro places. Angel Restlawn will take care of all your funerary needs.

This funeral home is exceptional !!!!!! Every member of the…read morestaff are very professional, kind and caring. I called them when my brother passed away in 2021, then my mother in 2023. Every member of the staff went above and beyond my expectations in every way. I flew into El Paso for my mother's service in 2023 with a heavy heart. They made a very sad time in my life so much easier in every possible way. I am forever grateful for the kindness and caring shown to me and my family. God bless each of you !

I love it here they gave the kids candy and we're making sure the kids were good and they were…read morevery respectful

Sunset did a wonderful job with my grandmas services. They were compassionate and kind throughout…read morethe process. The staff was very nice & professional. They did an amazing job on my grandmas makeup , the value is 10/10. Thank you.

When I was in high school I had a speech teacher/professor (yes, he taught outside of my high…read moreschool and yes, I took college classes in high school) that I, to this day, believe knows everything a person could ever want to know about anything. I never feel the need to fact check anything he's told me because if he's a liar I don't want to live. It would ruin me. So getting to the point...he told me about how years and years ago cemeteries weren't just for the dead and those in mourning. How parks weren't as prominent and because of how well kept cemeteries were they were actually used by many in the same capacity as a park (kids running around, picnics, etc.). When I go to Concordia I can only imagine how wonderful it would be if it was well kept because of the history that's within it's gates. No matter how long I spend in Concordia, I'm always intrigued by a grave I've never seen before. This cemetery is basically full, but is one of El Paso's oldest so it's simply captivating. I'll be honest, it's a horrendous cemetery. It's all sand and dirt, some tombs are really just a chain link fence, and some of the headstones are broken. But there's something that just pulls you in. They also have ghost tours here that could be pretty interesting. I will say I have had a few encounters here that could be called paranormal-ish, but I'm still not convinced they weren't something else (but it still makes for a fun time). This is a place worth experiencing and if you can do it at night with flashlights, even better!

Loved walking this historic cemetery but the map doesn't help per section. I was looking for…read moresection C, so I had to walk entire section in 100*+ heat. When I finally found C section, it was between E & F (odd). Some visitors go for the historic, well mapped graves and others (like me) go to find relatives. After 3-4 days I finally found my great grandmother. I have a better nap but don't know how make it available to the public.

Unprofessional and Disheartening! Hillcrest has completely lost its touch and compassion for…read moregrieving families. The only concern seems to be money. Our mother was cremated without any consent or confirmation from the family regarding whether we would be present. Hillcrest (Sophia) unilaterally made this decision, depriving us of the opportunity for a final viewing. When this was addressed with staff, they shifted blame onto family members, causing even more pain during an already devastating time, rather than taking accountability. They assumed it was the right decision, which was unacceptable and deeply hurtful. Be aware, their staff shows lack of competence. The staff showed poor judgment and did not take the initiative to clarify. Staff was Dismissive and untrustworthy, as we were blatantly lied to. The Person handling our mothers arrangements, Sophia was on The phone with the crematory and she told us that it could be postponed till tomorrow an hour later we received a call stating the process was completed, which made no sense. We went to the crematory and they told us when she called the first time they had already told her the process had started why she lied to us, especially in our face is unknown . Horrible experience for a grieving family. No family should have to endure this. Use a different funeral home, let competent people handle the care of your loved ones. If you happen to use Hillcrest good luck if it's Sophia, lack of better word STUPID. If I could give no stars I would. THANK YOU Hillcrest, Instead of providing comfort, you have created a profound void for our family.i

Unprofessional, do not use this service! My sister passed away and during her viewing the…read moreEmbalming fluid was coming out of her nose. It was horrible, we had to do a closed casket! Another family passed away and unfortunately, used Hillcrest and we had the misfortune of having external family drama in which Hector ESCALATED the issue! We provided jewelry and a rosary which was not put on! They put HEAVY eyeliner on her, we provided over 100 pictures of her....she NEVER wore eye make up! It was terrible, they do not even deserve the 1 star. I spoke with Jon - a manager, who just blew me off.

Useful info Q. What…read moreae the responsibilities of the cemetery and what are the responsibilities of the individuals at a Perpetual care Cemetery in Texas A. At a perpetual care cemetery in Texas, the cemetery is responsible for general grounds maintenance and trust fund management, while individual plot owners are responsible for the care, cleaning, and repair of specific individual markers and gravesites. [1] (https://hammerle.com/blog/banking-on-a-final-resting-place-perpetual-care-cemeteries-must-operate-by-the-rules/), [2] (https://ccacem.org/what-is-perpetual-care-and-why-does-it-matter-2/)Supervised by the Texas Department of Banking, these facilities operate under strict state rules. [1] (https://www.dob.texas.gov/cemetery-prepaid-funeral-services), [2] (https://hammerle.com/blog/banking-on-a-final-resting-place-perpetual-care-cemeteries-must-operate-by-the-rules/)Cemetery Responsibilities Maintain Grounds: The cemetery must care for, repair, and maintain all general areas, including lawns, foliage, pathways, fences, and roads. [1] (https://law.justia.com/codes/texas/health-and-safety-code/title-8/subtitle-c/chapter-712/subchapter-a/section-712-007/), [2] (https://hammerle.com/blog/banking-on-a-final-resting-place-perpetual-care-cemeteries-must-operate-by-the-rules/), [3] (https://ccacem.org/what-is-perpetual-care-and-why-does-it-matter-2/) Manage Trust Funds: The facility must keep a secure perpetual care trust fund, using only the interest earned to pay for ongoing general maintenance. [1] (https://hammerle.com/blog/banking-on-a-final-resting-place-perpetual-care-cemeteries-must-operate-by-the-rules/), [2] (https://www.dob.texas.gov/cemetery-prepaid-funeral-services) Keep Records: The staff must maintain exact logs of every burial, including dates, names, ages, and the exact plot location. [1] (https://hammerle.com/blog/perpetual-care-cemetery-explained/) Post Public Notices: The office must display a sign near the entrance naming the bank or trust company holding the care funds and listing contact officers. [1] (https://law.justia.com/codes/texas/health-and-safety-code/title-8/subtitle-c/chapter-712/subchapter-a/section-712-007/) Individual Responsibilities Care for Markers: Plot owners or their families are responsible for the maintenance, repair, or replacement of individual grave markers, monuments, and headstones. [1] (https://memory-gardens.com/care-of-graves-other-rules-regulations/), [2] (https://ccacem.org/what-is-perpetual-care-and-why-does-it-matter-2/) Clean the Plot: Cleaning, decorating, and weeding specific individual gravesites are tasks left to the family, unless a separate special contract is signed with the cemetery. [1] (https://willowbrookcemetery.com/blogs/blog-entries/1/Our-Blogs/2/What-is-Perpetual-Care.html), [2] (https://ccacem.org/what-is-perpetual-care-and-why-does-it-matter-2/) Follow Rules: Families must obey cemetery bylaws regarding flower placement, visitor hours, and vehicle operation on the property. [1] (https://memory-gardens.com/care-of-graves-other-rules-regulations/)

HORRIBLE PLACE AND SERVICE!!!! My brother has been gone almost 3 years now and they're quick to…read morethrow away his personal belongings that are left for HIM but can't even cleanup dog crap???? Literally has been an ongoing issue since 2023. The owner has been made aware SEVERAL times as well as the workers. The owner and crew workers are BEYOND the rudest I've ever came across in my LIFE. Rude and extremely inconsiderate. If I could get this place shut down for service, I WOULD! In a heartbeat! No empathy, NOTHING!!! ​