Amazing facility amazing staff . My dog has been going 2 days a week for 2 years and she loves it…read more!!! Can't wait to get there !

I honestly can't say enough good things about DGS! My dog starts whining the second we turn on…read moreCross Street (because he knows where we are going) with pure excitement and when he walks in, they greet him by name and make him feel so welcome. He absolutely loves going, he comes home exhausted every time. One thing that is especially important to me is that he never comes back home sick, which gives me peace of mind sending him. That has happened with other daycares we've tried, and I've heard stories from other people that are terrifying, but nothing to worry about with DGS! We've even moved about 30 minutes away and we still will bring him there for boarding/daycare/grooming. Overall, this place is the best combination of fun, safety, and genuine care. I wouldn't take my dog anywhere else. A special shout out to Felicia, who goes above and beyond every single time. She trims his nails better than anyone else and is always so genuinely happy to see him. The feeling is definitely mutual! You can tell she truly cares about the dogs. It seems like they really do hire employees that are truly animal lovers and that is so important when you are sending your beloved pet to be cared by others. Would recommend to anyone!

*Please read and reconsider using* We thought this would be a good option for occasional…read moreovernights, and the location next to the train station was convenient. However, we had a lot of problems from the beginning. We have an older chocolate lab that gets along with every dog she met. The first time we picked her up from a overnight she had scabs on her ears, and we were told that other dogs were humping her in the general play area, I guess biting her ears at the same time. (We have never seen this happen to her before). I asked why those dogs were not separated and they said they didn't notice soon enough. The second time it happened again, and preemptively separated her from the rest of the pack by keeping her in the kennel all day. I didn't think that was fair vs. removing the aggressors. I asked if she had at least been given a walk or some kind of play time to offset being kennel all day, and they said no that would have been extra. I was upset because no one notified of this and we would've gladly had paid if needed. Most recently we had her boarded overnight and called in advance to let them know we would be coming for an after hours pick up, which they said was fine. Apparently that message never got to the person who was on the overnight shift. When we got there, no one answered. We knocked, called, and rang the doorbell for a half an hour, and no one was in the building. About an hour later, we got a call from the person who was on the shift who apologized and said they had stepped out for dinner. This is very upsetting considering the advertised 24 hour person care, and if no one was in the building for over an hour, who was there to watch if something happened like a fire or a fight or a health concern? On top of it, that person is the director of the facility and should have known better not to leave the premise. Have your dinner in a break room, but don't leave the building for over an hour unattended. We went back the next morning to get her and the staff did not even know she was still there! It blows my mind they have no record of the dogs in their care? At the end of the day the facility is not run professionally, the care is questionable, the management is irresponsible, and there's false advertising about availability and on-site protection. If you love your dog, please reconsider boarding here until things change.

** Please Read Before Bringing Your Dogs to Pooch Hotel**…read more The new manager, Sue Reda, is absolutely HORRIBLE. She takes **no accountability** for anything. She missed fed my dog -- and I can't help but worry, what if it had been medication instead? This isn't just frustrating, it's dangerous. Other clients have noticed issues too. One of my friends' dogs was completely forgotten -- how are we supposed to trust they're even being let out for potties or cared for? To make things worse, I personally saw a pit bull mix placed in the small dog group. I have nothing against the breed, but that is absolutely not a small dog! -- it's unsafe and reckless. I'm sharing this because I care about the safety of all our pets. Please, **reconsider before trusting Pooch Hotel with your dog** under its current management. To Sue Reda: This isn't the job for you. Please reconsider this position -- it is NOT meant for you. The care of people's beloved pets is a serious responsibility, and this role demands far more attention, compassion, and professionalism than what's currently being shown.

Both my dogs are great! One of them is a pet therapy dog and the other is just a ball of energy. So…read morewe have had multiple trainers in the past, however we still couldn't figure out how to get the dogs to stop destroying things when we left the house, rush the door when people came to visit and steal food from the counter. We knew all the tricks, but nothing worked worked! However, within 2 hrs of Mike coming to our house we saw an IMMEDIATE change. While he's talking to you, he sees how the dogs are and knows how to help! He gives you A LOT of info, but gives you the resources you need to succeed. It's only been a few days, but already there has been a HUGE change with my dogs. He does provide a holistic approach, so he will talk to you about what food and treats you give and how that may affect them too. Definitely expect to spend a good amount of time with him, because that is just how thorough he is! HIGHLY RECOMMENDED!

Working with Cassidy has been incredible. The bark buster methods really work if you stick to them…read moreand are consistent. My reactive dog has made incredible progress in the past month and I couldn't be happier. We still have some work to do, but I'm confident we'll get there working with Cassidy. I'm eternally grateful. Thank you!

Nicholas is a great dog trainer!! He is very personable, responsive, professional, patient and has…read morea great knowledge of dogs. He also has a great philosophy of training with dogs. It's based on positive reinforcement, and with that, Nicholas is very approachable and sensitive to the dogs needs. I didn't think my 4 year old Cavachon would be able to be trained, but with just one lesson, Ace learned and responded to mainly all that Nicholas taught him!! We had one more lesson just yesterday with Nicholas, and Ace again responded positively to Nicholas and is already a changed dog!! I will continue to have Ace work with Nicholas and highly recommend him to anyone who needs a dog trainer!! Thank you Nicholas!!

Houndmaster Nicholas is a very talented behaviorist and trainer…read more He has an intuitive understanding of each dog's needs and particular personality. He is methodical and very firm with the dogs .....and he gets results. I own a dog walking/boarding business in CT and I rely on him to work with the most difficult dogs that come to us. Nicholas has been able to turn around all the dogs who can't focus, who do not respond to their name, who are hyper active and extra dominant. He has turned them into excellent team members who can walk with the pack. His help for us has been invaluable and I highly recommend him!! Many thanks Nicholas for all your help!

Awful! Got overcharged for services wasn't ordered online at…read morebooking, nor were they actually performed. BUT THE WORSE WAS THE PHONE CALL AT 4:26. your dog is ready to be picked up, and we close at 4:30. The attitude on the phone and in person of Alexis was absolutely awful. She basically said I did receive a notification before the phone call. I did not. And patronizing me. "for future reference "..... Well, for future reference, give me 20 min heads up since I live 30 min away! And if you can't deal with customers, please consider a different career. This simply isn't for you.

It seems that the staff are kind of rude. It seems like there's a revolving door here booking…read moreonline for a specific person. You never get the person you want. Also arriving on time they are never on time.. be lucky if your dog gets the same cut some cuts are OK and some are horrible. Also, you have people coming there that don't have an appointment. They take up other people's time that do have appointments.

Loukia's Wholistic Pet Service has been amazing for taking care of our 76 lb male golden…read moreretriever. She is great with the dogs...loves them and runs a tight ship so the dogs know who's in charge and don't get into trouble with one another. Our guy LOVES going there and that allows us to travel knowing he's in the best of hands. Thank you for providing Peace of Min Loukia!

We have a 2.5-year-old mini goldendoodle who is anxious and skittish and doesn't socialize very…read morewell. We had a number of pet sitters but didn't feel that they really understood our girl. Loukia definitely fits the bill! She took her time getting to know Jozie, even though she had five other dogs at the time. She is concerned with the overall health of the dogs and prepares fresh food. She sent updated pics and videos daily and it was evident that our pup was finally feeling comfortable while not being with us We are very grateful for her work with Jozie and would definitely recommend Loukia to pet owners looking to have peace of mind when boarding their pet..

The Great: The Norwalk store is super clean. The staff are very accommodating and kind and very…read moreknowledgeable. We worked mostly with Allison. She gave us a ton of information, told us where she would be the next day with phone number of the other store so we could reach out to her with any additional questions. She actually just texted me with pictures of the parents of the goldendoodle we purchased (it's after 7pm). I did call the store one day when Allison was out and Pete answered the phone, he wanted to know how the dog was doing, said he has been with the store for decades and if we need anything to just call him. GREAT STAFF. We were talking to some breeders directly and the communication was horrible. Gary has some great employees. Even the woman who bathed and did our dog's claws after purchase clearly LOVED dogs. Very positive store experience. The Neutral: My dog, as others have mentioned was timid and easily startled when first home, but I think that's normal. He's only 10 weeks old, arrived from Missouri only a week before. That's a lot of changes for a little guy. So we have been making sure to keep the house a little quieter and trying to not make noise when he is eating. Basically like the instructions from Gary (Owner) say, no playing or excitement for 3 days. It's day 3 now and the dog (Reilly) is really much more active, running around the house, eating better, and seems to be adapting well to us and the house. The unexpected: Day 3, the little guy seems to have developed a cough. Could be from the stress of the move, he didn't seem to have this when we brought him home. I spoke to Allison about this and was told we would be reimbursed if we were unable to get back up to CT to see their Vet. (We are an hour away). Update: He seems a little better today, he has his check-in/check-up anyway so we just moved up the date at the vet to make sure he's on the right track. I am sure he will be fine. The less positive: When we originally called on the phone, we were told one general price from the Owner for the dogs were were interested in. At checkout the dog price increased more than 50%. We were able to negotiate, but we felt it could have been handled better. The only reason we feel we didn't overpay is because the service and aftercare have been wonderful. And when you get a 10-11 week old baby, believe me you will have questions. This is my third dog, but I quickly realized pups this young are infants, more vulnerable, do more dumb things, eating well and not getting sick is really important.

It's now been more than a year and a half. We love our little puppy daughter Olivia that we got…read morefrom CT breeders. We couldn't be more happy with our purchase if you're looking for a great place to get a puppy of your dreams and don't mind spending the money this is a place for you.

My dogs do not hesitate to enter the doors at The Boarding House. The staff take very good care of…read moremy dogs and Kevin does an amazing job grooming them before pick up time. I would not hesitate to recommend The Boarding House to anyone. I have the utmost confidence in their care.

I so appreciate The Boarding House accepting our pup for a last minute trip. Kevin and the team…read morehave been so kind in sending photo updates and reassuring me that Remi is having a great time and enjoying the kind staff members. I've included photos which show how clean the facility is, too. Thank you for taking great care of us! For those reading this, a reminder to make sure your dogs are registered with your town before boarding them. That is a new rule in CT. :)

Truly a life-changing experience. Our dog, Helo, a 1.5 year mini Aussie, has had symptoms of…read moreaggression since he was a puppy. We've been through multiple trainers, including a 1 month boarding program, and all of his aggression problems have only gotten worse. Barking out of control, snapping at people and other dogs, and refusing to come when called anytime he got out of the house. Most recently, he bit a neighbor who helped catch him when he got out. We were worried we might be out of options, and were stressing daily about every interaction Helo had with other people. Marc and the team at 203k9 rebuilt our dog from the ground up. We went with the full month program, which was definitely the right call, because now we know that whether he's got a leash on or not, we're still in control. We visited Marc 3 times while he was in training, which allowed us to see the progress and learn as Helo was learning. Helo came home with the same spunky personality as before, but now we are able to quickly correct him when he starts showing any signs of losing his cool. He responds to all of our commands, even when outside without a leash on, which makes our lives way less stressful. One other great thing is that we have more 1-on-1 and group sessions coming up, both to refresh Helo's training and to give us the opportunity to ask more questions and learn new skills ourselves. Really couldn't be happier with our experience. Money very well spent, and knowing the results of "cheaper" programs, this is by far the best bang for the buck. Would have saved a lot of money by making this decision sooner. Thanks to Marc and everyone at 203k9!

Could not be here without Jose!!! Walking is a pleasure!!!! 203 K9 is the BEST!!!…read moreSo many compliments thanks to these people!!!

Beezys pack was so quick and communicative and we had a great session! She understood our dog…read moreimmediately and gave us great feedback and instructions to fix some of her behavior issues. She also set us up with some helpful guides for the future! 10/10 recommend.

Beezys Pack provided me with great resources and tips for my pup who was dealing with bad…read morereactivity. She works with many rescues and also helped with some of the pups I was fostering. Aubrey is so caring, passionate, and knowledgeable, you can tell she really cares about the work she does / helping pups, and it makes a BIG difference. So grateful to have her as a continuous resource.