Pedro and Gerardo were extremely thorough, knowledgeable, and professional throughout our mold…read moreinspection and service. They took the time to answer all of our questions and made sure we fully understood everything. They were prompt, friendly, and provided excellent service at a great price. We highly recommend them!

Job went very well from the initial trip to review & provide a written estimate to the post job…read morecleanup and wipe down. Work included cleaning the AC plenum areas, to removing the vents/registers in the individual rooms. The time estimate was also spot on and they were prompt at providing an "on the way" notification to actual arrival time. Very positive impressions of the work that was done and look forward to experiencing the improvement in air quality.

Val our technician was excellent with his recommendations and taking care of servicing our property…read moreefficiently. We will continue to utilize Lone Star Chimney for annual maintenance. Great team.

This company has a high rating on yelp which made me comfortable to work with them. But the quality…read moreof work is poor. They were transparent with cheaper versus higher quality options. The sales phase of this job went well. Unfortunately the craftsman ship was really bad. They installed new trim with jagged uneven edges with gaps at the roof line. The end product is disappointing. Update...the company kept their word and came out same week to correct their work. I am satisfied with the outcome. Saul and team took care of my every concern and were great to work with. Thank you!

I'm very pleased with service they provide. Would definitely recommend this family owned business.read more

The folks at Texas Family Chimney Care are super responsive, very friendly, transparent about…read morepricing, and careful about making what is by nature a dirty job very clean. I reached out through their web page, and in less than 24 hours I had a clean chimney. They even did little things like cleaning the glass and cleaning / repainting the fire grate.

Craig, the owner, came to our house himself. Scheduling was easy, excellent communication, and he…read more showed up right on time. Really friendly, professional, efficient, and clean, plus he was happy to explain everything thoroughly. One of the few certified chimney sweeps in Houston, so we had him check our chimney in addition to fixing our dryer. He used a camera to easily show us the guts of our chimney. I like that he also explained what really needed fixing and what didn't, and gave possible solutions at different price points. Feels like a really honest guy. Thanks, Craig!

Our dryer started smoking last week ! I know so scary and so blessed our house didn't catch on…read morefire! Huge shoutout to Craig for coming out and checking our duct work. He found a piece completely blocking the vent--no wonder it wasn't working properly! Check out the video for what he found! We are so thankful for his quick help. If you ever need a trustworthy duct or chimney guy, Craig is your man!

The owner was very hands on , explained how to work the gas fireplace and explain to us safety…read moremeasures to open the chute first so the air is ventilated up the chimney. i used a contractor on groupon, but they haggle for pricing different from agreed prices . this vendor is very honest and clean up after and the fireplace looks like new. We are a property management company and always need good honest contractor on our network. already lined up next job for them. good job!

I contacted Poppins Cleaners Fireplace & Chimney Repair after seeing positive recommendations on…read moreYelp and scheduled Caesar to assess a fireplace issue at my rental property--the remote wasn't turning the unit on. Caesar called me with the following diagnosis: "Good morning. I was able to program the remote control, and it's working fine, but that's not the problem. The pilot light ignites, but it has two sensors. The first one ignites and keeps the pilot light lit. The second sensor, when it heats up, sends a signal to the valve to open the burner. The valve is sending a good signal, but the servo motor is burned out. So the problem is the electronic gas valve that controls everything. I can do this job for $800. This includes replacing the valve with a new one, installing it, and reprogramming it, since everything is electronic." From the moment he delivered this diagnosis, he was incessant about doing the repair immediately and pushed hard for me to authorize the $800 job on the spot. I told him clearly that I would be getting a second opinion and likely going through my home warranty. That's where things took a very concerning turn. After he left, my tenant called to tell me that the remote control for the fireplace was suddenly missing. Caesar had taken it with him without any permission. I had to call him and demand that he return it to the property. Then, things got even worse. My tenant called again to say he noticed that some fireplace connections appeared to be left intentionally disconnected after Caesar's visit--presumably to make it seem like major repairs were needed. My tenant simply reconnected the wiring, and the fireplace worked perfectly with the remote right away. No $800 repair, no burned-out valve, no issue with sensors or motors--just unplugged wires. This experience was not only unprofessional, but also deeply untrustworthy. Manipulating a system to justify unnecessary repair costs and removing a remote without permission is completely unacceptable. I strongly advise anyone considering Poppins Cleaners Fireplace & Chimney Repair to beware. Based on my experience, their practices are pushy, dishonest, and potentially deceptive. Save yourself the headache and look elsewhere for a reputable and ethical company.

They finished the work some person did not complete, thank you for the much needed help.read more

Presented a very thorough outline of the work to be done. We agreed on a fair price for the…read moreservices. All work was completed professionally and according to contract terms and done in one day ! The 2 gentlemen were courteous and knowledgeable.

Honest, reasonable and customer focused. The work was perfect. I couldn't ask for a better…read moreexperience.

Chimney inspected by H-Town. Photos taken and submitted to home owner. Price discussed and agreed…read moreon. Ill fitting, rusted chimney cap replaced with stainless steel cap that fits opening. Crack in chimney cemented closed. Chimney cleaned and cracks in bricks filled. Left area clean. Agreed upon price accepted with no down payment requested. Very honest company.

They did a great job. Showed us everything they did and were very patient with our wioread more

I negotiated a cash price of $350 down from $450. I do not live in Houston so they sent a…read moresubcontractor to do the work through a website called Thumbtack. Samual was supposed to be on site between Noon and 2pm. He called to say was running a little late and would be about an hour and 15 minutes. He finally showed at 4:30. He did not lay tarps, used a non filtering shop vac that layered our kitchen and living room in soot, nearly shattered a glass tabletop with the rods connected to the brush, although he was quite pleasant while doing all this. I posted a review on Thumbtack about Brushers Chimneys service and it wasn't long after that they called me. The woman asked if I would at least change my 2 star rating to 4 stars. I explained that I do honest reviews of both good and bad service. She then said that Brushers would refund our money in the form of a check and now would I change my review. I explained that she was actually trying to purchase my integrity which won't ever happen, although, once I received the check I would modify my review to reflect this exchange. That refund was promised in November 2025. This is 12/31/25 and as yet no check has arrived. This should be a warning about those who will attempt to buy you with bait. I will do my best to post my experience with as many media outlets as I can. I posted to Thumbtack and Google. I suggest anyone considering Brushers to read the NEGATIVE reviews. There are plenty of them. I read what their service offered on Thumbtack. Nothing of the sort happened in our home. I HIGHLY recommend STAYING AWAY from this company that won't clean your chimney as can be seen by my photos posted on Thumbtack but, they will clean out your wallet and not honor their word. This is an update: After making this post I was contacted by Brushers Chimney. After some discussion I was assured that a refund would be forthcoming. The refund arrived on 1/8/2026. I submitted it to my bank 1/9/2026. Verified check cleared 1/10/2026. On 1/9/2026 I received a call from Brushers as they noted I had deposited the refund which was for the amount I paid for their service. There was no additional money added for my lost time and the inconvenience of the mess left behind although, they did offer to have someone come to clean up the mess. Naturally, my wife and I had pretty much tackled that job which I reiterated in earlier conversations. I had no intentions of waiting while soot covered everything in our living room and kitchen. I admit I was less than pleasant with the young lady when I received a call asking me to remove my reviews of them on the platforms I posted on. I'm at this time adjusting my review from 1 to 3 stars only because they finally sent the refund after multiple postings. I still do not recommend their services since I was informed that the individual that serviced us is, in fact, one of their trained employees and literally less than half of what is on the website of the service to be performed was actually done. Earlier I stated he was a subcontractor based on what he told me and the fact that he initially bumped the price $50 then lowered it after we spoke.

Had birds nesting in my chimney and needed the chimney cap replaced and cleaned. They did an…read moreexcellent job and were here the next day after I called! Would highly recommend this business!

Highly recommend this company !!! .. Izzy and his helper were amazing .. informative , professional…read moreand good value .. cleaned fireplace , repaired 2 cracks and repainted fireplace .. company also does dryer vent cleaning , other home services

Quick,efficient, great customer service. Trustworthy company…read morethat has been servicing our home for several years now.

Very professional and proactive on notifications around the service, we had them clean the air…read moreducts of a three-story home and had no problems at all