I have been here twice now great customer service good process. checking in online helps reduce the…read moreoverall wait time Friendly and professional staff definitely recommend this facility

No intro, hello, or how are you , just asked "so youre 2 weeks pregnant?" I am 5 weeks pregnant…read more(currently) ah so your maintaining the pregnancy? I say yes. Then Immediately goes into discussion about drug abuse, drug addiction and drug classifications in a very aggressive way. Then tells me "So get your ADHD meds approval from your therapist, we will sign a contract and i will see you in 9 months when your baby is born with complications and youre not breastfeeding" i say well no i dont want to take the meds if its going to cause complications, thats what i was trying to ask and learn about. Then proceeds to continue going into drug abuse, drug addiction and how dangerous ADHD meds are etc. All very aggressive and targeted towards me. Then says "ill need to drug test you to give you the medication" i said okay thats fine. Then leaves and ends the appointment. Doesnt ask if I have any other questions, just leaves and does no other physical exam, questions about my health, any medical history, nothing. This is the correct order of operations by the way. All while im trying to be friendly and genuine and hes completely walled off and acting like im looking for adderall, when in fact i had no time to speak up and ask about other medications that were not Adderall or Ritalin. This appointment made me feel 100% dismissed, unheard, unseen physically and emotionally, and scared of doctors. I am having a baby, which is serious and i want to be taken serious. I also feel extremely uncomfortable with Dr Wallentines presence and as if he had no empathy or emotion during the visit and it was extremely forced. I immediately went into the truck in the parking lot and cried for 20-30 minutes, hyperventilating and having a panic attack. I realized how he didnt even check on me at all. Never asked how i was. Never did a physical exam, and only came in sat on his chair and treated me and talked to me like a drug addict. I had a long sleeve shirt and shorts on, so maybe he was thinking i was hiding marks on my arms. When really ive been having cold and hor flashes for weeks now and cant regulate my body temperature because im pregnant. On top of that i said several times i havent been to a doctor in 2-3 years. So i need to be seen. The nurse also almost forgot to ask if i was allergic to anything and I am. I told her i am 5 weeks pregnant, and i would like a normal check up and labs. And i also mention towards the end, I would also like to discuss ADHD medications with my doctor.

This is hands down the best urgent care in the CSRA. We drive here from downtown Augusta because…read morethe staff here cannot be beat. The providers are thorough and do a great job of explaining what's going on and what your treatment options may be. All of the providers we've seen have been fantastic with kids. As an family with young kids we've been in for everything - flu, strep, UTIs, broken bones, you name it. Each time we've received exceptional care. On top of that there are onsite x-rays, and for my partners x-ray that needed a second opinion they were able to use a radiology service rather than sending him over to the ER. Billing is easy and you can pay via app.

Firstly I'd like to mention that I left a review on their google review page and JESSA COON, the…read morewife of the main Dr.Coon stalked my Facebook page and left a nasty review on my photography page. VERY unprofessional and VERY creepy. Secondly, I'd like to mention my terrible experience with PA John Martin. He was rough with my mother and very rude when she asked for a second strep test to be sure. He asked her "have you never had a cold before?!" And repeatedly talked over her saying "you don't have strep but okay" and came in after the second test with FOOD IN HIS MOUTH and said "test came back negative. You'll be sick about a week." And walked out. Nothing else and stormed back to his little corner like a 5 year old. Apparently a bunch of whack jobs work here.

Hold on to your wallet. A simple office visit to test for the flu was $695, with insurance. Do…read morenot give them your insurance card/information. They will use it to charge you three times what it would cost if you paid out-of-pocket (cash), ridiculous. Example, charged $269 for a rapid Flu A & B/Covid test. Cost of the test from Walgreens, ~$12, cost if you self paid (paid cash vs. insurance), $84. Request both the insurance price and self pay pricing in advance. Once the request for charges goes through, they will proceed to collude with the insurance companies to inflate the costs above what is realistic and reasonable. I will never patronize them again.

I'm new to N.Augusta , so finding Piedmont Prompt Care just around the corner was great . The staff…read morewas professional , efficient , and kind . After a short wait in the spacious , tidy waiting area , I was guided to the back where I was asked a few questions related to my health/visit (except for the very odd question about if my parents were alive or dead ) before the P.A. came in . A few more questions and tests before I had a chest xray, then back to the room . A very few minutes later , PA. T Munoz informed me of her diagnosis. She patiently answered all my questions and I was back home in just over an hour . It was the most efficient , as well as comforting experiences I've had in a medical office in years . I wish all medical appointments were the same . Your happy camper , Sincerely , Sharon Baxter

The service is great, very courteous staff and no long wait time like most walk in care facilities…read more The doctor was great and is very knowledgeable. He had me doing much better in just a few minutes. I would recommend this facility to anyone needing care here or away from home.

Definitely does not close at 3 on Sunday; more like 2:30; if you actually want be seen don't go…read moreafter 2pm

I did a walk in appointment because there was only 1 car in the parking lot…read more I walked in, and there was only 1 car in the parking lot. I thought "oh good, i'll be seen soon!". I sat there for 45 minutes after check in. I kept receiving texts "due to the high volume of patients, we appreciate your patience". High volume? One car. One person in waiting room. Was everyone out to lunch? Did a few folks call out sick? I waited 45 minutes!!

The location is so convenient. The staff is extremely friendly and professional. I was in pain for…read moreseveral days. PA Weeks took one look at my finger and went to work. She talked me through the painful procedure. She was patient and supportive. With the procedure and medications, I am feeling like myself in less than 24 hours. Thank you PA Weeks- I will definitely come back to see you and recommend the clinic to others!

This is only a partial review but I came down with strep over Easter weekend with the worst of it…read morehitting me Easter Sunday mornings. Many friends recommended MedNow so I drove out of my way to go there just for them to be closed because of the holiday. They need to have a specialized voicemail indicating they're closed (they have a generic one that doesn't indicate if they are closed at the moment or just busy/not answering) so I did call and didn't talk to a person, and Google said they were open, so they also need to update Google hours for holidays. I'm not sure I'll ever make that drive again when there are closer options for me that had better communication about their holiday hours. I'm sure MedNow offers good care but I unfortunately didn't get to experience it and it was such an annoying situation I don't plan to try them again.

Went in for recurring stiff neck and overall feeling bad for 2 weeks which had me concerned about…read moremeningitis. From the time I went in until I got out after seeing their PA... it was about 20 mins. And my PA and his technician were great! They listened to me, checked me out thoroughly, talked to me and then prescribed me meds that made me feel so much better!! Super impressed and def recommend!

Took my daughter in for an allergic reaction. Dr and staff were so swift, friendly, and…read moreprofessional. No problems with our insurance, or getting her diagnosed quickly and on our way. In and out in less than an hour. I am so happy I found this establishment. Physicians United will definitely be my first choice should we need urgent care in the future.

They begged for a review. After I told the truth they responded they could not find that I ever…read morecame in. Mid-level s and CNA were lost . I actually got second hand embarrassment watching them. Go to a real Doctor.

Staff was incredibly rude. I came in for a swollen ankle, and they refused to see me. The entire…read morefront desk had condescending signs posted everywhere.

Love Dr Wallentine and his staff. Glad he has posted that he will not tolerate patients being rude…read moreto his staff. Very efficient. short wait times. Great job!!