Without any doubt, Great Plains Auto Body made my recent experience so painless, smooth, fast and…read morepure perfection in their work!! From the check-in staff of Danielle and AJ, to Jimmy my service advisor, to Tre the wonderful guy that runs customer transport they were ALL so teriffic! I had a door dent on a crease that was no doubt obvious to see, but hard to get to. I was told up front that a simple dent pull may not make it 100%, but it DID! Well, that and some extra work. I received timely text updates throughout the two day service period. And when it was finished, Jimmy called to ask if I wanted to see it before putting things back together. I couldn't have been more pleased and satisfied! Tre was so wonderful in taking me home when I dropped off the Explorer, and then offered to return when finished. I got a ride to pick it up. And Tre made sure it was clean (spotless) for me, inside and out!!? It looked better than when I bought it 3 weeks earlier! Thank you Great Plains! You all are incredible, incredible people!

Yeah, when an auto body place gets a car from an accident, it might not be the cleanest. And I…read moreadmit, there was stuff in the back hatch and back seat, but to show no respect whatsoever for my possessions is out of line.

Unfortunately I've needed their services three times in the past four years. All three…read moreexperiences, including their repair of extensive hail damage, couldn't possibly have been better. I wouldn't dream of taking my car to anywhere else!

Dave & all at Searl did an amazing job on my truck repair. Parts took longer because it's a '98…read moreFord Ranger, and I ended up ordering the missing fog lights retail, but they credited that purchase to the deductible I paid. Then, the repair was done 3 days earlier than expected!(I'm tussling with Avis car rental about that, avoid and at the very least don't pre-pay!!) Splendid work, and cleaned & washed my truck too. Call with confidence!

We scheduled an appointment to get an estimate on hail damage. My husband took time off to take our…read morecar in. When he got there, they refused to do an estimate without an insurance claim number. We were getting the estimate to determine if a claim was worth it. Since claims count against you, we wanted to ensure it was worth it to file one or just pay for the damage ourselves. To further add insult to injury, they didn't tell us this when we scheduled the estimate, forcing us to take time off unnecessarily.

This place has a policy that it will not work on rebuilt title vehicles. This is a perfectly…read moreacceptable policy, however I called in to get a quote for some touch up items on a salvaged title vehicle, explained the situation to the person on the phone, and was setup for an estimate. I took time off work just to get told they won't touch it, even though this was never mentioned when I called in. Wasting my time is not something I enjoy doing.

This place is A+...best customer service ever. The only people I trust to work on my vehicle. I…read morehave referred several of my coworkers here and every one of them has had a wonderful experience. They are affordable, top notch technicians, and take care of you as if you're family. These guys are the real deal.

Great shop. I purchased a used Honda from them. When I asked the owner to take it to have it…read moreinspected with a mechanic, he told me, "You'll find no issues with this car" and he was right. When you buy a car from these guys, they stand behind it. Their body shop and service department is great too. If you drive a Honda or Acura, you'd be stupid not to do your repairs here.

I was driving my daughter's car while on a visit and got hit in a parking lot. I looked up a place…read moreclose by on Yelp since I was not from the area. I stopped by this shop with a live person who answered the phone and the woman came out and gave me an estimate for repairs in less than 10 minutes. She was so kind and explained what was needed. The lady who hit me asked for another estimate. I went to another shop later in the day and the estimate was 30% higher!!

I went into West Omaha Auto Body with an open mind thanks to the good reviews they've received on…read moreYelp. However, I must admit that the actual service failed to live up to this billing in any way shape or form. I went there to get an estimate on some body damage on my bumper. The woman working there informed I would need an entirely new bumper for some relatively minor damage, and I thought this was odd given three body shops in town had told me it was clearly repairable without replacement. She gave me an estimate that is literally 68 percent higher than that I received at two other Omaha body shops. When i told her that, she said, 'Well you better get in line there as fast as you can then,' and 'We couldn't even paint it for that.' To me, this is a blatant admission that you charge much more than other and are more than willing to admit to their potential customers before sending them out the door. I just don't understand that business strategy. To top it off, this woman was extremely rude and seemed like she could take or leave my business. With so many other body shops in Omaha, you'd think they'd want to acquire more clients by treating them nicely, but obviously this is not a priority of West Omaha Auto Body. The reviews are good (at least four of them) on Yelp, but I've since been told endless horror stories about dealing with them when I went to find a better price and a business that cared about my needs. I would urge you to seriously consider your options wholeheartedly when considering using West Omaha Auto Body. I don't want to be treated like my money and car doesn't matter, nor do I want other patrons to be given the same treatment.

Tofer is as reliable and professional as they get. Highly trustworthy and top notch results. If…read moreyou're dealing with an insurance company, he's also an awesome advocate for you and takes everything off your hands!

I took my 68 camaro to Cars R Us for some quarter panel damage. I found out about them because they…read morewere referred to me by another highly rated body shop that didnt want to tackle a 57 year old classic at the time. I also had some damage on the other side of the car that I wanted done as long as car was in shop. The owner Tofer gave a reasonable quote and was good to work with. They did a great job for a good price and even took care of a lot of blemishes not related to original problem. They were good and very honest, never trying to rack up costs. I would go back if I ever need body work again.

I'm rating this because my experience with this store was not even good at all I had service with…read morethem it was an accident with my Camry they charged twice my insurance company and they didn't even inform me and once it was done my Camry the driver side door they didn't replace it they fix the damaged door and adjusted back to the car and they said to me that they order a new door which is lie and scammed me they even scamming the insurance companies too this is my ratings and my right hope you get it all don't do any business with this store they tease you they lie to you and your insurance and the service and the people work there they have a bad behavior with customers the owner itself has a bad behavior with customers too they are not doing the right work.

Had an accident and needed our car body repaired, Very expensive but that's because car parts are…read moreexpensive. He was very kind and kept his store clean. He helped walk you through everything and explained why everything costed what it did.

Let me start off by saying that the repairs done to my car were great. My car looks brand new…read more However, WORST customer service ever!!!" I had my car repaired in February of this year. I paid my deductible when I picked up my car. Not sure why, but when my insurance company settled up with the shop, they also paid the deductible. I was notified by my insurance company that the deductible had been paid twice and that the shop should refund the deductible that I paid. Well, that was 4 1/2 months ago and about 20 phone calls later. I have yet to receive the money owed to me. The shop says they are now "corporate" and that the claim is with their accounting department. Again, it has been 4 1/2 months... No one ever answers the phone at the corporate office (which is in Arizona). No one ever returns calls / messages - I have left over 10. I am now paying an attorney to write a demand letter... RIDICULOUS!!! Good luck with this shop if you ever have an issue with payment. Jennifer Eller

The customer service was excellent at Great Plains Auto Body, starting with Latrice and AJ at the…read morefront desk. They were friendly and professional, so I felt confident that I would have a great experience from the beginning. They took down my information and asked my preferred method to be reached. They also made sure I was comfortable while I waited for Enterprise Rental to come meet me. I was kept up-to-date on the progress of my car either by phone call or text. And they finished on time!! I was satisfied with the work done on my car. It looked brand new. I'll definitely continue to do business with Great Plaines Auto Body as my needs arise.