Most recently i've been a tad disappointed with Purolator. A friend and I ordered some stuff from…read morethe US, sort of expecting the usual difficulty with cutoms, and being asked to pay US tax and Canadian tax. As a result I started keeping close tabs on our parcel early on. Our stuff had initially been shipped March 20th and I was delighted when I saw that it had 'arrived' in Halifax April 1st. Two days later still no package and the website now stated that my address was difficult to locate and would be taking extra time. I live on the corner of two pretty main intersections so I was at a bit of a loss as to what the confusion might be? When I called the 1-800 purolator number I was even more surprised to find out that purolator keeps regular business hours (more or less) ie- not open weekends to field queries, etc. Overall, we did get our stuff in the end but I expected a bit more from such a shipping big name.

According to Purolator their gps says that the parcel was delivered and yet the photo provided…read moreisn't my home. I provided photos of my home, clearly showing it isn't where it was delivered, but they say their GPS is accurate so they close the case. Not only that, I have a camera out front, and I showed them the time frame they said it was delivered showing no one came up the driveway. Their drivers have done this repeatedly. Absolute liers. Their GPS is just a general area, there are over a dozen homes in the area. They are criminal.

Graeme and Michelle, were very friendly and kind in helping me bring in several documents to shred…read moreand fast and efficient. I will definitely be going back for all my business needs! Thank you!

The UPS Store on Robie St in Halifax is a great resource for businesses and individuals to fulfil…read moretheir printing, copying, binding, mailing and more needs. Our organization has entrusted Graeme, Michelle and team with the printing, copying and binding of all our official documents and deliverables and they have always produced excellent results for us; often at short notice too! On a particularly rushed and critical afternoon, the UPS store staff member stayed after closing hours so I could compile everything they had printed and bound for me; they went above and beyond in their customer service to my organization so that I could meet a critical deadline. Thank you Robie St UPS Store for your customer service excellence!

Lost money at this location- paid for signature - did not get it and UPS even lied and said my…read moresister signed for a parcel- they left it on the front porch- no one was home and yet the owner of this UPS insists she signed. When you try to get your money back he insists he is only a "franchisee" and there is nothing he can do to get the money back from UPS. Then the owner has the audacity to say, "I believe you will find other couriers do the same thing." Who says that?????? What a joke- who sells a product/service that they cannot assure consumers that they will get what they paid for. NEVER EVER using this place or UPS again.

Unfortunately 2 items I ordered through Avion rewards were shipped via this carrier. I waited weeks…read morefor the packages to arrive. Initially the tracking number took me to an error page. Finally the tracking indicated the items had been at this UPS location for 3 days. When I arrived, I was told that in fact, they had been returned to sender a week prior, after sitting there for 2 weeks. When I explained I couldn't have known they were waiting for pick-up because the tracking number didn't work, the clerk shrugged and nodded as if this was routine operating procedure. When I explained I had received zero delivery notifications, the clerk looked skeptical but another employee overheard and said "Yeah, that happens". In other words, the employees of this decrepit company seem to understand fully how useless their services are, but still manage to be rude and unsympathetic. This was an avoidable mistake made entirely by UPS, and I received neither apology nor explanation. I will now have to somehow arrange to have the items shipped again at my own cost, but when I had the nerve to suggest this was poor on the part of UPS, I was chased out the door by snarky and dismissive "thanks! goodbye!" from all the employees present. Online vendors, please, please just use Canada Post. I use them for my own small business and have never had a problem.

I love the staff here. They're so friendly and helpful, even when they're swamped with work they…read moremake sure you know that they'll get to you when they can. I recently got some things printed here for work and they were so helpful - making sure everything was formatted properly and the right size before sending it to the printer. May seem like it's not a lot, but as someone who frequently has to reprint her documents, I appreciate it! And the prices? So competitive. I always expect printing places to be expensive, but Fed Ex isn't at all!

Ordered some items. I was guaranteed 2 day shipping which I paid for. Did not recieve my package in…read morethe time i was told it would be here by. Online it stated my order was out for delivery. When i checked my status it than said it was sent back to the distribution sight. When i phoned, they told me it never left the shipping centre. I was given the option to pick it up but could not get to the site, hens paying $10 for direct shipping. I will be applying for a shipping refund. Still no package. Very unsatisfied. At least the lady i spoke to was nice.

If 0 stars was an option, I would select it. Twice Purolator…read morehas supposedly attempted delivery for packages. Both times they left a note on the door saying that nobody was home. Both times I was home because I work from home. There wasn't a knock on the door or a ring on the doorbell. Both times I had to drive for 30 minutes to get my package. This is unacceptable.

A package from Bedford to Dartmouth NS is currently on day 17 of not being available for pickup…read moredespite being in the warehouse the entirety of that time. That is 12 km from shipper to receiver, for context. I was told by a chat agent online it would be available within 48 after I requested I hold it for pickup on the agent's recommendation as I am 'guaranteed' to have it in those 48 hours. That was 209 hours ago and counting. When I went in after the first 48 hours I was told to come back the next day. I came back two days later and was told to come back two days after that. Here we are, three days after that. No update. On contacting Purolator's customer service again I was told to just wait until there was a change on the tracking information before the chat was abruptly closed due to 'inactivity' on my part when responding (I was typing for about 30 seconds). I do not feel a request to escalate the issue to the depot is unreasonable given the circumstances and I believe that I was not treated appropriately during this chat session in particular. It was once out for delivery 14 days ago, prior to my hold request. It was cancelled due to 'weather conditions'. This was after the package arrived at the warehouse the day prior and on a otherwise sunny day. I've been told, repeatedly, that this is a busy time of year and that is the cause of this delay. This is dishonest. No other delivery company I have received anything from over the last month has had any issue whatsoever. Items shipped from out of province to me weeks after this package was sent have arrived on time and in one case 2 days late with transparency as to why / when I can expect it after the first date fell through. This is only a reasonable excuse as to why a package is a few days late; maybe a week at most, not the two weeks it has been stalled on the final (and in my case only) depot. This is not an unforeseen busy period, it is a holiday that happens at the same time every year and an inability or unwillingness to account for that increased traffic is a failure of the business that is passed down to the customers inconvenienced by that lack of responsibility. This delay is due both to incompetence and an indifference to take steps to resolve that incompetence. I will not be using this company for any deliveries in the future.

Loomis Express - Should be named "Loomis Turtle Speed and Maybe Delivery"…read moreI get regular Shipments out of Ontario and Loomis is consistently late with every delivery. 7 to 14 days for a parcel from Mississauga, Ontario to Nova Scotia is their best with damaged product not unusual. I end up calling for tracking of shipment for every order. While the customer service staff is friendly and courteous, Loomis is out of touch with customer service/satisfaction. I live 30 minutes from their Dartmouth facility on a main highway route. If you are looking for a timely delivery of your packages DO NOT USE Loomis. Unfortunately the company I purchased from explained they have a contract with Loomis and now they too will lose a customer. For every action their is a reaction and Loomis needs to held accountable

Absolutely awful company with ZERO customer service. DHL 'Express' shipment has now been in Loomis'…read morehands for 13 days. Multiple requests for address info, all answered promptly. Can't seem to get the right address on the box, I guess. Now the address is marked as 'updated', oh wait, now it needs more info again! What's this? Now it's been 'missorted' and the delivery is 'on hold'. 40 minutes and counting on hold this morning with customer service, and still waiting for someone to pick up. Tried a different prompt, and someone picked up immediately. Maybe they should move some of the other dept employees into customer service? After looking at other reviews now, it seems this is business as usual for Loomis. DO NOT USE THIS COMPANY!

The delivery man always just leaves the package on my door steps without even ringing the door…read morebell. WE ARE HOME!!! Please just ring it a couple of times. Compared to their competitors, UPS falls short on delivery time, tracking update, and customer service. Their help line is full of loops and ways to prevent you from speaking to an actual person. I have called plenty of times to see what is going on with my package and where its currently at. Because amazon keeps using UPS for free shipping, UPS continues to be a pain in the butt.

As my tip says, it's a strange little store for a few reasons. the strangest being the hours for…read moresure. Bank hours. That's all I can say. There was one guy in the shop, just chilling on a computer, I'm sure searching completely related sites. Was very quiet, and disinterested in talking to me. I am not quite sure how picking your package up at these places should go.. but it seemed pretty normal. Asked for my ID. Everything seemed kosher.. and I was on my way with package in hand.

Holy Cow. This UPS company needs to close its doors and fire…read moreeveryone. Start over because this is a parcel company who does not in fact, deliver any parcels. Your person will have TO GO GET IT. Save your time and money, use Canadian Post. They actually do what they said they will- Deliver the package. Words cannot convey how terrible of a company this place is. Abandon all hope ye who enter here...

Very unprofessional behaviour and unbelievable parking to deliver a package by the driver on…read moreAmaranth Cres in Dartmouth NS this afternoon at 2:19 pm. Also No phone number to speak to an actual person to make a complaint. This driver needs some serious training on how to make deliveries. You do not stop in the MIDDLE of the street to deliver a package BESIDE a parked car so no cars can get around you. You need to pull over to the side of the road - behind a car - not beside it. Nor should the driver be telling a customer "that you haven't gotten laid in awhile" or making cat sounds either in reply to the customer telling you to move over from the middle of the road. Unbelievably unprofessional - this driver needs to be reprimanded and given training on how to do his job. I will NOT be using UPS in future.