Office staff is unprofessional and overcharged for service not provided. Leave messages and…read moreemails for copy of account no response except one line item on a bill for additional charges not performed. Insurance even billed for glasses fitting that were bought at another store not Clarkson. Office manager stated my end of my visit was paid in full and I have the receipt but additional charges added and then sent to collections.

Worst place I have ever been to. Been waiting on contacts since may. Recieved trial pair and they…read morewere wrong, been waiting for two months for the correct pair, every time I have had to call and see if contacts were in, not once have they called me. called and they said they were in drive 20 min to there and they were not in. Said they'd expedite and guess what, another two weeks has gone by. Called today and said they were in, asked them to physically check, nope not in again. They said they'd call me back and find out what's going on, again no phone call. I'm over it and just want my money back for the garbage service...

Been coming here for years and love it! Dr. Hayes is thorough and knowledgeable. We love the…read moretexting option for questions and scheduling / rescheduling. the staff is always very responsive and helpful.

I've been going to Midwest Eye for 35 years. Doctors have changed but quality has not. Staff and…read moretech people are friendly. Dr. Hayes completed her exam and spent time explaining my options. They have state of the art equipment. I would recommend the Wentzville location to any who is near it.

Before I ever drove to the office l called ahead to ensure they were able to provide the…read moreconfiguration of glasses l need, a pair of inverted bifocals. They said no problem, when l arrived we went over it again prior to my exam. After I racked up a bill l was told that they're NOT able to provide said glasses. I may have to go to Canada or Mexico to have a simple occupational script filled.

If I can give a no star, I would. Bought several glasses over the year but this will be my last…read moretime. My lenses rose coating was flaking around the lens. I went to the store the first time, not cover since no lens protection. Report to corporate and they said to go back to store. The rest of employees were very nice and she saw the flaking. She said manager will call you. He did not instead she called back and I said I wanted to speak to the manager. Almost 2 months later still not heard from him. I went to Costco and Target optical (own by same company) for 2nd and 3rd opinion and all said they would redo the lenses. The they later said there is a 90 days warranty. I have my lenses adjusted many times by only them and they never reported to me. I then contact BBB, the manger wrote I stepped on my glasses. Never have and on top of that why the flaking of the rose coating. I only asked for a replacement of the lenses not refund. No more coming here. Also BBB has multiple F rating for Lenscrafters at this location

I ordered contacts 2 weeks ago for my left eye. Spoke to Abby and had three phone conversations…read more(with the staff) and NOTHING is in my chart. I clearly stated the left eye, precision 1 contact is fine, the right eye has to be figured out. Now today the doctor is not in. Will not be returning to this location and only have to order contacts is bc of my insurance coverage.

Very aggressive on receiving personal credit card and insurance information my first visit…read more Wasn't a favorable one but the second appointment was I rather go to Walmart! Still second rated be wise look elsewhere For good give a damn service not here

Ok so let me start by saying I just turned 28 & this was my first eye exam since ... I don't even…read moreknow when, probably elementary school when they give you those free ones! (I know, I know, smh) BUT I never had any issues before so it never crossed my mind. WELL, I guess it all goes down hill after 27 because I started getting really bad headaches like every other day and I could start to feel my eyes straining while trying to watch tv or driving ... & then it just got worse from there. Soooo fast forward a couple months (probably shouldn't have waited as long as I did) I take the plunge and finally get an eye exam and was prescribed some glasses. Quite expensive since I don't have any vision insurance. (I did get Ralph Lauren frames though) but they were SO cute and I figured since they were my first pair it would be worth it. I was totally right. LOVE my glasses and I honestly can't imagine not wearing them now that I can see so clearly. I probably will go back to get contacts eventually. LensCrafters was awesome. I saw Dr. Cunningham and he was super helpful and knowledgeable. He made me feel very at ease and I had the greatest experience! Prices - $100 for eye exam (no insurance) Frames - $140 (for my bougie ass Ralph Lauren frames) & those were cheaper than most surprisingly. Prescription - about $200 w/ tax & fees (bullshit) BUT WORTH IT.

Beware of Bait-and-Switch Sales Tactics at This Location…read more THE SALE: We specifically requested premium Crizal HR coatings and XTRActive Polarized Transitions lenses that would darken while driving. THE "WAIT 3 MONTHS" TRAP: When the lenses didn't darken in the car, staff told us to give them three months because they would get darker over time. We followed their advice, which pushed us past the 30-day window. THE REVEAL: Within two months, the lenses were also severely scratched. When we later reviewed the order with LensCrafters, we discovered we had received neither the Crizal HR coating nor the XTRActive Polarized Transitions lenses we specifically requested and were told we were getting. THE BLAME: Management then told us we were past the 30-day return window, wanted about $1,400 for replacement lenses, and said we should have caught the abbreviated product descriptions on the receipt. You shouldn't need an optometry degree to decode a receipt and make sure the salesperson ordered what was requested and promised. This is about trust, and LensCrafters completely lost ours.

Great professional staff, always friendly and seem to be well educated. What a great experience…read more I feel like we left with a better understanding regarding eye care and didn't feel like I was being pushed to buy anything unneeded and unnecessary. We won't go anywhere else ever again!

Poor customer service. I had an appointment scheduled for 45 days and despite self quarantine and…read morehaving to arrange a driver to spend 4-5 hours to allow me to make the appointment; they cancelled 3 days before. When i contacted them to inquire if another doctor could take the appointment vice cancelling they never contacted me back. Their option was an appointment 15 days later. Avoid

I cannot express how much I love this place! I have been going here for years and always refer to…read morethem as my glasses people. I have lived out of state for almost 7 years now and they still manage to provide the same amount of customer service they did when I lived a half hour away. They can put prescription lenses in ANY frame - even the ones that claim to be non RX-able and it's done at an extremely reasonable price.

Dr. Bruce is good. The optician office staff is a different matter. Your time waiting you get to…read morelisten to a loud TV of soap operas, unprofessional. It took 37 days to get a frame then 6 days for lenses. After all that they were not the lenses with options I requested. Beware I was charged more than the insurance said they should have charged but you don't know that unless you ask for an itemized receipt.

The office is clean, modern and full of frames at all price points. The staff is more than friendly…read moreand efficient. The visit and checkout were also quick. The optometrist explained everything easily and his demeanor was friendly and competent. He answered all of my questions and didn't rush me at all. I'll definitely return to this location for my eyecare needs.

I am a diabetic. After receiving a letter in the mail stating that my insurance covered a diabetic…read moreeye exam at no charge to me, I looked up who was a provider and found you guys. I made to appointment through your website and included all of my information as well as the insurance info. When I got to the office they made a copy of my insurance card and driver's license. While being pre-test ed I told the optician that I wore contacts and wore a contact in one eye and only wanted what the insurance covered. She told me that the contact lens fit was only $29.00 so I agreed to have the contact lens eye exam. While in the pre-test room she told me that she was going to take pictures of my eye and it was $19.00 and insurance wasn't going to cover. So I thought my bill was going to be $48.00 . The exam was great the Dr dilated my eyes and put a new contact in my eye and scolded me for wearing my contacts too long a sleeping in them and he told me my glasses rx didn't change much. When the Dr returned me to the optician she asked if I was going to get new glases, my response was "what does the insurance cover?" She said a discount, I opted not to get new glasses and to wait on ordering contact lenses. She then told me my total was $130.00 , I had to pay with my debit card and run home (15 miles) to retrieve another form of payment. Upon looking at my bill in the insurance section there is "eyemed ". I have coventry.. also there is a $5.00 co-pay.