Been coming here for years and love it! Dr. Hayes is thorough and knowledgeable. We love the…read moretexting option for questions and scheduling / rescheduling. the staff is always very responsive and helpful.

I've been going to Midwest Eye for 35 years. Doctors have changed but quality has not. Staff and…read moretech people are friendly. Dr. Hayes completed her exam and spent time explaining my options. They have state of the art equipment. I would recommend the Wentzville location to any who is near it.

Before I ever drove to the office l called ahead to ensure they were able to provide the…read moreconfiguration of glasses l need, a pair of inverted bifocals. They said no problem, when l arrived we went over it again prior to my exam. After I racked up a bill l was told that they're NOT able to provide said glasses. I may have to go to Canada or Mexico to have a simple occupational script filled.

If I can give a no star, I would. Bought several glasses over the year but this will be my last…read moretime. My lenses rose coating was flaking around the lens. I went to the store the first time, not cover since no lens protection. Report to corporate and they said to go back to store. The rest of employees were very nice and she saw the flaking. She said manager will call you. He did not instead she called back and I said I wanted to speak to the manager. Almost 2 months later still not heard from him. I went to Costco and Target optical (own by same company) for 2nd and 3rd opinion and all said they would redo the lenses. The they later said there is a 90 days warranty. I have my lenses adjusted many times by only them and they never reported to me. I then contact BBB, the manger wrote I stepped on my glasses. Never have and on top of that why the flaking of the rose coating. I only asked for a replacement of the lenses not refund. No more coming here. Also BBB has multiple F rating for Lenscrafters at this location

I ordered contacts 2 weeks ago for my left eye. Spoke to Abby and had three phone conversations…read more(with the staff) and NOTHING is in my chart. I clearly stated the left eye, precision 1 contact is fine, the right eye has to be figured out. Now today the doctor is not in. Will not be returning to this location and only have to order contacts is bc of my insurance coverage.

Very aggressive on receiving personal credit card and insurance information my first visit…read more Wasn't a favorable one but the second appointment was I rather go to Walmart! Still second rated be wise look elsewhere For good give a damn service not here

Go somewhere else, literally anywhere else. Made an appointment for my 8yr old daughter, when we…read morecalled to make the appointment we brought up her age and made sure they take kids this young. Person on the phone said yes. When we get to the appointment and she is being seen, the Dr said we don't normally take kids under 10 or 12. And of course he is having issues. Long story short after 2 separate visits and given a prescription which was 100% wrong. My daughter could see even less wearing the glasses. We were told to take her somewhere else. It's like they just wanted to bill our insurance twice. Because now that I'm asking insurance for another evaluation LensCrafters doesn't respond to the first 2 letters and with just a couple days left of their window to respond/ dispute they request to be sent over the paper work again. Pushing my daughter reevaluation out longer than the normal 30 day period. They made the mistake. They told us to go somewhere else. Now they won't even submit the documents needed so she can see a different Dr.

I went to Chesterfield Lenscrafters to have my frames adjusted as they kept sliding off my face…read more Making this tricky, my glasses have bifocals & prisms which must be precisely positioned. Alec, who assisted me, deserves 5 stars for being personable, knowledgeable & patient as it took multiple times to correctly yet comfortably position the glasses on my ears & nose. Thank you!

Poor customer service. I had an appointment scheduled for 45 days and despite self quarantine and…read morehaving to arrange a driver to spend 4-5 hours to allow me to make the appointment; they cancelled 3 days before. When i contacted them to inquire if another doctor could take the appointment vice cancelling they never contacted me back. Their option was an appointment 15 days later. Avoid

Very professional staff, easy to make an appointment, staff is friendly and knowledgeable. Dr. Erin…read moreNiehoff is the best eye doctor I've ever had! She is super friendly, very professional and takes her time with you to answer your questions and explains what she is doing and why. I wouldn't go anywhere else!

I cannot express how much I love this place! I have been going here for years and always refer to…read morethem as my glasses people. I have lived out of state for almost 7 years now and they still manage to provide the same amount of customer service they did when I lived a half hour away. They can put prescription lenses in ANY frame - even the ones that claim to be non RX-able and it's done at an extremely reasonable price.

Dr. Bruce is good. The optician office staff is a different matter. Your time waiting you get to…read morelisten to a loud TV of soap operas, unprofessional. It took 37 days to get a frame then 6 days for lenses. After all that they were not the lenses with options I requested. Beware I was charged more than the insurance said they should have charged but you don't know that unless you ask for an itemized receipt.