They did an amazing job on my commercial rebuild for Rise Modern Wellness in Lake Oswego…read more Professional, on-time, on budget with great follow thru. Sarah- GMAC Architecture and Construction

Their work was top notch everything was installed flawlessly and up to code. They even went above…read moreand beyond to make sure i was completely satisfied before leaving. I feel so much safer knowing my property is protected by DB fire protection. Highly recommend them to anyone looking for reliable, expert fire safety services!

I was having an issue with one of my sensors and when I called the owners, Rick and Tammy are…read morealways so easy to reach and pleasant to work with. Part of the problem was solved, but what they did is send out one of their technicians and his name is Jarrod and he did a great great job. Super nice, very pleasant, walked me through a couple of things that I had forgot how to do and then wanted to make sure everything was taken care of before he left. I would recommend this company to anyone who is looking into an alarm I've had nothing but a great experience !! Patty W

We bought a new house with a Honeywell alarm system and wanted to get information on it. We checked…read morethe Honeywell homepage and they listed 2 dealers. We called the support for the first one and got someone overseas who said they could not help us. Then we called the second one, Security First Alarm, and got a very nice local guy who talked us through the whole thing. They were great. Will definitely use them in the future.

I recommend this business for your fire extinguisher service needs. Quick service, honest and…read morepolite!

Guys are super nice and super fast. It's extremely expensive to have someone come to your business…read moreto update fire extinguisher and these guys are $20-$35, great price, thanks for being there!!!!

Other than sending one of the dogs in our complex into an absolute tizzy this morning, the fire…read morealarm testing that Point Monitor performed for me went well. The service technician was on time and very easy to work with.

I've been waiting for over a month to get a bid from this company. I even called to follow up on…read morewhen I'll get the bid. I got attitude and more BS. The crazy part is I already do business with them. Not anymore. The worst company I've ever dealt with.

very professional, was able to explain every detail. fast high quality work. highly recommend Paul.read more

UPDATE 12/10/2024: Not much of an update, but I received an email PDF of the refund today which is…read morejust the $307.47 refund with no detail on what it is. No other communication to, nor any apparent attempts to fix the underlying problem that I've observed or heard about. I've had a business for a bit over 20 years and if this had happened at mine, there'd be an all hands and policy changes to make sure this kind of thing would never happen again. I was going to delete this review if they took responsibility, but they haven't, so I'm just going to leave it here now as a warning to others. UPDATE 11/17/2024: Take a look at the "not recommended" reviews of 5 stars. All with 0 friends or single reviews, and one was posted the same day of my negative review. It does have the optics that those are actually employee reviews, given that they were all posted the same day as other negative reviews as well, and 3 more glowing reviews with no friends and only 1 review that were "removed due to violation of terms of service", added the same day, too! Screen cap of activity attached in case it's removed later. UPDATE 11/15/2024: THEY ADMITTED I WAS OVERCHARGED! After I sent an email two days ago and this morning, clearly outlining I was looking for a refund. At 10:30AM, I received an email from FESC saying I was being refunded $307.47. I have no idea what specifically it's for, as they've not given me any accounting on what "pricing errors" there were. It's more than what I was asking for, but whatever. It took more than a month to resolve, and several emails went unanswered UNTIL I posted the response. The following still remains unresolved: * The individual charges. Yeah, I agreed to them, but they are egregious and FESC didn't provide me any explanation even when asked about the following charges: $8 - Temporary fuel fee. From FESC to my house and back is 16 miles round trip. That amount is double what gas would cost for a round trip. $129.95 - Consumables/Adhesives, etc... I saw the job that was done. There is NO WAY any consumed materials came to even a third of that. $35 - Service dispatch. This is usually where your fuel costs go. But this is the same as a doc fee in the car world (aka cash grab) $94.95 - I'd like to know what "parts" and "staging" and "freight" and delivery costs this much for the tiny repair kit that was used (that was a separate charge). $94.90 - Disposal/cleanup charge. So you threw away a few washers and a few short runs of PVC pipe and this is $95? Had I know this I'd say just toss it in my garbage. We weren't hazmat throwing out methamphetamines or nuclear waste that justifies this high cost. $84.32 - "Equipment fee". Whatever this is. * How many others were affected * What their plan is to rectify the situation for others Based on the above, it is my opinion that they've been overcharging people, they got caught, and tried to not only shirk the responsibility but also the owner attempting to flip it back on me after admitting they overcharged me. You'd think being in business 50 years they'd do better than this. Disappointed 25 + year customer. Buyer beware. ----- This is an exercise in absolutely HORRIBLE customer service, and it just keeps getting worse. Yes, I did approve it. I find it offensive that you're subtly implying that "you agreed to it/you don't get to complain" attitude in your reply after Oleg ADMITTED I WAS OVERCHARGED. His exact quote is as follows, directly from the email he sent me: "We identified an error with several pricing elements and how they are mapped to the invoice generation. Correcting the mapping and using the correct pricing should have resulted in a lower charge for the repair of the backflow. As a result, we will be issuing a credit to your account in the amount of $207.47. You can expect this adjustment to be reflected within the next few business days to use for future use." So how many other people have you been overcharging? I was also told that I wouldn't be charged again for backflow testing and WAS. Oleg said "that's on us", so I'm expecting a refund for both. Instead, he gave me STORE CREDIT instead of crediting my VISA. I don't want store credit. I want a refund on what I was promised and have spent almost 2 months trying to get resolution, here. Bottom line is this: $65 - Backflow test fee (first one you told me I wouldn't be charged for after the repair) $207.47 - The amount FESC has admitted they overcharged me Please let me know when to expect this posted to my VISA. Now I'm happy to email and call you, but this is information you ALREADY HAVE.

This family owned business is second to none! The quality, service, reliability, and affordability…read moreis top notch. I requested a quote from them for fire suppression system to be installed in my trailer. It was priced correctly, and opted to go with them. Upon my arrival, they were efficient and the craftsmanship was superb.

United Fire provided a prompt response to a quote request and answered my questions. They were…read moreengaging and helpful.

Unprofessional, incompetent, and rude. This company left printouts on every door in my condo…read morebuilding riddled with grammatical and spelling errors, essentially demanding to enter our privately owned condos during business hours (11am-2pm) when people are, you know, working from home. I called the number on the printout, linked to this business, and when I pressed whoever answered further and said I was contacting our community management company, they immediately hung up. I'm fairly certain it's an attempt to gain entry to privately owned condos via false pretenses.