I live in there Rochester MN property. Darcy the manager is so kind and really cares about people. Jay the maintenance guy is very on top of everything. Rent is reasonable and the property is well maintained. read more

We were in The Crystal apartments 55 and older. Chad was a great manager. I appreciated his response whenever there was any issues. The property was well maintained and the community was great. It is a very walkable area and has lots of shops to visit. The remodeled apartments are very nicely done. I loved my apartment and will miss it greatly. read more

Pergola Management - My apartment - Property Management Near Me - Saint Paul, Minnesota

My experience with this company has been awful. Since buying this building two months ago the company has: 1.) Changed all the doors to the building one day, so our keys did not work (of course, no advance notice). Called to complain, and got a new key--which also didn't work! Had to wait for yet ANOTHER key just to have access to the building. It took over 6 hours. 2.) Had loud construction going on in the building almost everyday (with no notice). 3.) Turned off the hot water for over 24 hour period (no notice!). 4.) Turned off the water entirely for several hours (a maintenance guy came to my door and gave me 5 minute notice). 5.) Common area maintenance is done very slowly. The front hallway has been patched up, half painted for weeks. The yard has piles of dirt and debris. The building in general looks like a dump. 6.) And with all of this going on, they actually RAISED my rent by 12%! Maintenance has been polite when I call, but major issues seem to take longer than they should to be resolved. It seems like I wake up everyday to another unwanted surprise. The lack of any advance notice about any work or changes being done to the building is really unsettling. I'm moving out in a week, and I would NEVER rent from this company again. read more

Tons of problems carpets over 30 years old hallways smell like piss, roaches ect.

I've lived in a Pergola Management building for the last two years, and I have to say it's been a good stretch. I'm moving out, but the property manager, Darcy, has been endlessly helpful to me in the process. Because they own a fair amount of properties, and have relationships with people in the community, their word is important to them. In my experience, they'll be responsive to emergency calls and requests for maintenance. The maintenance people are funny, honest and fast. Darcy will help you work out any issues you have with your lease, and Brian is a straight shooter. If you love the apartment, you'll be right at home with anything that's managed by Darcy/Pergola. read more

Unlike the previous reviewer my experience with Pergola has been nothing but positive. I have rented with them for over a year. I also consider myself a pretty low key tenant but anything I have ever needed they have happily accommodated without question. They are polite, cordial, and quick to reply to me whether it's through the rent portal or direct email - being able to pay rent online is also awesome! Common areas are always clean - I've run into cleaning staff on multiple occasions so I know they're on top of it. The building I live in is older but clearly well maintained and with updated appliances. I was recommended to them by a previous tenant and I'm so glad I was. I would recommend them to anyone. read more

I've had more incidents in one year than i ever have living anywhere else. Car door dented, bikes stolen, package stolen. They don't care about the residents and are not proactive about anything. Seems like owner Brian is a greedy money landlord. No cameras in apts. They've covered their ass in lease jargon so they have zero liability for anything going on at their properties. Conditions are ok, but don't expect "management". read more

Terrible. Ever since this company purchased our building a few months ago, it's been nothing but amateur hour. They claim to own 35 buildings, and I'm honestly not sure how they're not bankrupt yet. The first order of business when the company took possession of the building was to raise the rent for everybody immediately. Fine, that's their right as the building owners. But what have I received for this rent increase? 1.) All of the trees in our yard/common area were cut down a month ago to make way for a proposed parking lot with an unspecified completion date. All I've been looking at outside my windows for the last month is an empty yard full of tree stumps and garbage. 2.) They replaced all the entrance doors on a Friday morning, without any previous notice, only to find out that my old key didn't work anymore. Meaning I was locked out of my apartment building. I went to the management office to get a new key, and was given the half-ass excuse that my old key "should still work". I was given a different key and told to try it and call back. Of course the key that I was given didn't work, and when I returned to the management office 15 minutes later their door was locked and nobody would answer the phone. Classy. All of this made me over an hour late to work and left me with an increasingly bitter taste in my mouth in regards to this so called "management company". Also, on a related note, I haven't received any mail for four days because the mailman can't get into the building since they changed the locks. How cute. And then I received a call asking me to return the key they gave me (that didn't work) as soon as possible because it was a "personal key". Yeah, I'll get right on that. 3.) Brushing my teeth in the morning before leaving for work I receive a knock on the door, it's one of the maintenance guys telling me that the water is going to be shut off for a few hours. I'm going to work, so whatever, but 5 minutes notice is a bit short when you shut the water off. What if I was in the shower? I come home 8 hours later to find I have no hot water. And I still didn't have hot water the next day either. Over 24 hours without hot water in the middle of winter. Just wonderful. Would I recommend this company? Never. They seem to mess up everything that they touch. It's been nothing but stress since they took over. Renter beware. Edit: I got the security deposit back without any issues, so I'll bump them up to two stars. read more

I've had nothing but a great experience with these guys. Whenever I have issues, maintenance shows up quickly and everyone I have dealt with here is very kind. My landlord is super chill which I appreciate a lot. When we recently moved, I knew I wanted to stay with the same landlord because I'd had a great experience in the previous year and a half. When I spoke to him about upgrading to a two bedroom unit, we were able to schedule a tour of a couple newly-renovated units quickly. Rent is reasonable, and I feel we get a lot for what we pay. These guys do a great job. read more

Terrible customer service. No respect for residents. Increased laundry, without any notice, by $1.50 per load as well as switching from quarters to only accepting credit cards. After initial lease raised rent price by $60 per month. No upkeep or improvements made to the building. Hallways and common areas are not well kept and always smell terribly. No thought about curb appeal for the building. Only 1/2 way address/fix maintenance issues. read more

They simply aren't an honest company, and they are on the verge of being titled "slum lord" with the horrible way that they neglect repairs on their buildings. I had a really horrible experience with them. When I moved out, they refused to do a walk out inspection with me, lied and said I never returned the keys, and said that there was all kinds of damage that DID NOT exist. I'm a pretty chill tenant, took care of the place, and hired professional cleaners to clean it every two weeks during my year there and again before move out - it was in better condition than when I moved in but they refused to return even $1 of my deposit, and tried to extort money beyond my deposit - then forwarding me to collections for the amount beyond my deposit when I complained about their lack of honesty (even though no judgment was ever issued). My 830 credit score was temporarily damaged because I dealt with a dishonest company. Beware. Edit: Brian made a public reply, and I had to update to share that all of it is a lie. I'm allergic to cats. And I never moved out of MN... still a MN resident with MN drivers license. He offered to refund my deposit if I removed the review, I said no. Afterwards, a bogus reply is left. They're just continuing the trend of being a dishonest company. No surprise. read more

I lived in a building they operated.I left after a bad situation.I was going through tough times cuz my hours were cut at work. I got a letter that said my rent was going up by $35 a month.I just did not have it. I stopped by the rental office to see if I could talk to them about my hours being cut at work.I talked to Brian and he looked at my coffee cup and said "if you can not afford your rent, you should stop drinking Caribou, no you can afford the rent make your own coffee at home"I could not understand why he said this to me. My Grandfather was in town and took me out for breakfast and coffee. I had nothin at home.It was easier to just move than feel like a begger. I felt like I asked for free rent.I only asked to have my rent not go that high. People that treat them that way don't need good tenants. read more

I have lived in a 1 bedroom apartment in a Pergola Mgmt building since 2011, and I have been satisfied. My building is safe and relatively quiet, even with old, creaky floors (part of the charm of my building). Pros and cons, of course - but I have not been bothered at all for anything by the management since then. I have not received any notice or difficulty when my rent check was 2-3 days late. Also, on more than one occasion, they have delivered packages right inside my door - and left a note on my door handle stating, "We entered your apartment because..." The one repair I have requested was actually requested informally (through replying to an old e-mail instead of filling out the form) and still was tended to within 24 hrs. In addition, one time they had to enter my apartment to complete an emergency repair to a pipe that ran in the wall between my neighbor and I. My sink was full of dirty dishes and my kitchen was not in a state where I would want others to see it! Yet, I only received a sincere and apologetic courtesy call stating they had to enter my apartment for an emergency repair. Some cons include two years of hefty rent increases, but that has since leveled out. Also the snow removal during the winter is terrible around my building - the ice is extremely dangerous on the sidewalk and in the parking lot, and persists throughout the winter. Lastly, there was a time when a fire alarm was blaring due to a power surge during a thunderstorm. After multiple calls to the emergency phone number and then multiple calls to the number left on the answering service of the emergency line, I never heard back from them and my neighbors and I were left to deal with the situation ourselves, which included the fire department. Pergola Mgmt is not perfect, but neither am I. I recognize they are running a business, and I appreciate their understanding. read more

AVOID AT ALL COSTS! Don't be fooled by the charming, older buildings they seem to manage. Buildings are full of vermin, like mice, and all that is done is placing mouse baits around building. No attempt at patching the holes they are getting in through. Hallways are always dirty, dusty, and full of cat piss. When I first moved in I noticed cat vomit in hallway and it has yet to be cleaned up. Carpeting is gross and really needs cleaning or replacement. Building is FREEZING cold. Literally barely above 60 degrees every day in winter. Laundry is $$ yet dryers don't dry a load. Maintenance repairs are really just quick fixes to appease tenants. Owner is rude and dismissive. The owner/management really don't care at all about the buildings or tenants. This company is GREEDY! Wanted to raise rent by $100/month to go month to month after my 12 month lease. All while ZERO improvements to building has been made, and rent is not cheap. When I moved out they tried to nickel and dime me to get out of returning my deposit, even though apt was left spotless. Please, for your own good do not rent through Pergola Management! Unless you enjoy the above! read more

absolutely awful! as in many of the other reviews of Pergola, upon purchasing the building I'd been living in for 2 years, I was contacted by Brian to let me know my rent would be doubled if I chose to remain in my apartment. One by one, every single tenant in the building moved out (one lady had been living here for over 20 years!) and with each move, a rag-tag band of painters, carpenters and misc handy-men moved in and from 7:00 am until 10:00 pm it was nothing but band saws, hammers and loud music being played by the workers...all this accompanied by the smell of paint and sawdust. If this wasn't bad enough, the workers constantly parked in front of the garage, effectively blocking me in and when I started parking outside, they began using my parking stall for storing misc equipment and appliances they had removed from the other apartments! When i asked Darcy if she could do something about this, her response was that "we don't control the workers, they don't work for us," then who exactly DO they work for? It was one battle after another with the so-called management team, they were far more concerned with getting the apartments rented out to new tenants than they were with providing even the smallest courtesy and/or service to the existing tenants. These people are not professional, not helpful, only friendly in as much as it will get them something in return and have one and only once concern, making as much money as they possibly can while expending the bare minimum that's legally required. Don't rent from them!! read more