Have dealt with Scheduler, Supervisor, Inspectors, Technicians, and found them to be excellent at all these levels. Particularly must acknowledge Dave, Devin, Connor, and Mark. These men have been wonderful at keeping me informed of issues and responding to my calls and questions. They have been super polite, sensitive to my needs, efficient in their work, respectful of my time. Yes, there have been some corrections that needed to be made on their part. But even these have been well handled. Therefore, I highly recommend them. Are they expensive? Yes! But in this case, for me, the old adage of "You get what you pay for " is holding true. Zoila Ortega, R.N., Ph.D. read more

I have now interrupted 2 instances where they have prayed on the elderly leading them to believe they have a mice, rat and bat infestation. My aunt was told she had a huge infestation, when she did not, showed her pictures of her attic with mice feces and rat/bat droppings and pushed her by scare tatics of signing up for a $25k repair, I halted them and called my own pest control person and there was ABSOLUTELY NO sign of infestation!! 2nd instance a client of mine same tactic-they must be stopped, beware of this and run away! read more

Once they take your money, they don't return phone calls or texts. We have an unfinished job and no idea when they will even return a phone call. read more

Johnathan displayed a friendly and respectful attitude, showcasing his integrity throughout the entire process. He performed thorough inspections and offered detailed explanations about the services provided. Although there are no pest issues at the moment, I would choose to schedule future services with PermaTreat and specifically request Johnathan's expertise if needed. Thank you again! Five read more

Today we had an inspection for our pump and humidifier in our crawl space. It was a routine visit for inspection to make sure everything was working. Zac Peyton inspected and found an issue and called us. He stayed at our home until we returned and he figured out what the problem was. He is very professional and is extremely knowledgeable and honest. Thank you Zac read more

PermaTreat is not a safe choice for big repairs or improvements to your home. in my case, they did less than half of the work contracted. I have repeatedly seen a low level of organization and professionalism since this work began. I deeply regret hiring PermaTreat for this work, I now stand to lose thousands of dollars due to their inability to perform the job. read more

Permatreat installed a partial encapsulation of my crawl space. They sell an annual inspection. I received a bill in October for the annual renewal. I called the Fredricksburg office - 804-798-9671 - asking when the service was completed. I was told October 6. I checked my cameras, and no one was on the property on October 6. I told Melanie about that, and she put me on hold. When she returned, she said they were 'supposed' to be there on the 6th, but couldn't make it. We re-scheduled for Oct 30. She asked for my cell and said they would call with any questions. I specifically asked for a post-visit summary to be emailed. Two men arrived on Oct 30 and rang the doorbell. My wife answered remotely and asked them to call me on my cell, which she gave them again. They returned to their trucks, sat for 30 minutes, and drove off. I never received a call. They never provided the service. I called Permatreat today and was told by Melanie that the service was performed, they found no issues, and that they 'forgot' to send the report. I told Melanie that I had them on camera. She said a manager would get back to me. Waiting on a call. read more

I have used Permatreat for pest control services and Christmas light install. Beginning in 2020, the service was prompt. Things deteriorated to not knowing when or if they will show up. I signed a contract for Christmas light installation. I did not get what I contracted. I was promised annual installation for a few. I am told, I will not get installation this year. Not happy. read more

Be very careful if you decide to use them for having your Christmas lights. Last year, there slick salespeople convinced use to sign with them a three year contract. Not only did they NOT install the lights when promised, but installed the wring the of lights because they "did not have the right ones in stock". This year, we contacted them in September to install our lights. Three times, they have given us a "promised" installation date, ALL three times they have not shown up. When we called we were given attitude and told that they would "have to get back to us". BE VERY CAREFUL IF YOU DECIDE TO USE PERMATREAT, ESPECIALLY FOR CHRISTMAS LIGHTS!!!!! read more

If you want basic pest control, the technicians are nice. That is the only reason they get a star. Do NOT let them sell you anything else. They cannot do the work. They do not communicate after initial contact. They still charge full price for incomplete work and pretend it's done. Do yourself a favor and use anyone else. read more

Often late or don't show up at all! Poor customer service! After over 20 years using this company for home pest control with little/no problems, we had to fire them and find another service. Apparently they had a major staffing change in late 2021 and service zoomed downhill fast. More often than not, the technician didn't show up for our STANDING monthly appointment. No warning. Just didn't show up. And customer service made ZERO effort to let us know when the tech would be late or couldn't come. No explanation or apology until we called the office. You'd think after such a long relationship they would be apologetic. But no. In fact, the young man who answers the phone acted like he couldn't care less. Giving them one star is being generous. read more

Hometown feel customer service! Been with this company for 14 years. Never had a bad experience.

Devin came out to do our inspection after we had other companies out to do the same. Very professional and brought other issues to light. We have signed a contract for termite removal and and bats. Out of the four companies that we had to do an inspection he was the most thorough. We would recommend this company for your pest inspection issues. Will update review after services have been rendered. read more

I've never used Permatreat services before but after what I experienced just now, I am 200% I will never call for services. I leave in a townhouse, parking spaces are assigned. Came home to find a Permatreat car parked in front of my house, he had parked so badly, taking half my other parking spot. I approached the individual and told him he could not park where he was parked, this guy immediately got on the defensive as said something like "i called you, im supposed to be here!" My response was, "you did not call me, you got the wrong house." He proceeded to say "Is your name so and so?" of course I didnt reply, he continued and said "Is this your house, do you own the home?" I ignored him and went inside my home. I came out and told him he had 5 min to move his car to a visitor parking spot, his reply was "I can park wherever I want." and he wasnt going anywhere and proceeded to video tape me with his phone. Of course he didnt have much to record as I was just standing in front of his car and told i would stand out there until he left, he then took a sip of his coffee. I pretended to get on the phone, making him think it was my husband, not long after that he decided to leave but not before i called him a name. He then threatened me to call the police telling me i assaulted him, lol. Shane on you permatreat, thats not how a business is ran! read more

We used Perma Treat to get rid of the cockroaches that our daughter brought home with her from college. UGH! Perma Treat was great! Mike came out several times until they were DEAD. He continued to come out monthly until the contract ended. He was efficient, professional, and kind - and patient putting up with me going on about my cockroaches. Recently we discovered we had bats in our attack. We called Perma Treat and spoke with Josh, who took care of everything. Again, Perma Treat was great. The guys who came out were thorough and professional. And again they put up with me kind of being nuts about having bats in my attic. Would recommend without hesitation. read more

Terrible company. They are not upfront about cost of services and tack on additional fees without informing you. This is a company that is only after the money and hook you into a contract. The product is not even very effective. I have watched them perform the service via my home security system while I have been away and the yard guard is a joke. They casually apply it around the perimeter of your home, but isn't it intended to guard your entire yard? This company is a joke. Never again. read more

We also met with a slick salesman this year,promised to install lights,wreaths the whole works. We signed contract and given a date in dec., they never showed up or called, I had to contact them and was told they made a mistake on scheduling, then never showed up and not called, I called and was told crew walked off, they didn't honor the signed contract, very unprofessional and will be looking to find new vendor. read more

Perma Treat helped save the day for me and my clients. I needed an inspection for Wood destroying insects for a real estate closing. Another company let me down big time. NOT to worry I called and talked to the very helpful and friendly staff at Perma Treat and they had me get in touch with Josh! Who I have nothing but praise for, he was out at the property within 15 mins, did a very detailed inspection and had the office fax me the report in less than 1 hour. This is a top notch customer service company. I have lived in the Stafford area and have heard nothing but praise for this company for over 22 yrs! I highly recommend Perma Treat, Fredericksburg VA! A very happy Realtor! Daniella Serven read more

They use dishonest billing practices. They informed me that I had not paid for work completed. After paying for the work done they informed me I was paid up until 6/21. I would never use this business. I still saw pests after my home was treated. The sales men showed me terminates on my property. However, other reputable organizations informed me I did not have a problem. They are scammers. read more

Recently Bryan Harris came by to do an annual termite inspection. He was thorough, precise and pleasant to talk with. He is a stellar representative as is Phil who comes quarterly for pest management. Phil has been with us since 2007 and even came by several weeks ago on his own time to check on us as we were not answering our phone. He did not know we had been away for 3+weeks. These 2 gentlemen display superior service and commitment. We are glad they are our team as they represent the company extremely well. read more

We have been using Perma Treat for 10 years. We are always happy with the service and dedication of the employees. Keith is a Rock Star! Thank you for keeping our site rodent and bug free. read more

Steve has always provided excellent service and answers all questions relative to any concerns. He's always kept us informed of his schedule and keeps to it. He also offers very helpful information in order to help us keep aware of potential problems which may occur so we can be as proactive as possible in our pest control assistance between quarterly visits. We feel very well-informed and are always encouraged to call between visits if unforeseen problems develop. Steve... A+! Lewis Williams read more

They were hired to collect a water sample for my mortgage company who was supposed to pay them. The guy they sent lost the sample and came back for another one which he failed with false document. Funny how the sample the company said failed was okayed by two different labs after that. Now they are trying to get me to pay them when I never called or arranged service with them. Avoid at all costs! read more

My rating is based solely on our service technician who would receive 10 stars if I could. Josh is very professional, courteous, respectful, addresses all of our concerns, and always arrives on time. He's definitely an asset to the company and I would highly recommend him for any position he applies for. My only draw back for the company is you're locked into a long contract when you only need the service during a certain time of the year. The only pest problem we have is during the warmer months so having a year around contract is a waste of our money. read more

I have tried several times to contact Orkin to cancel my service and transfer it to the people who are buying my home. I paid the entire year in advance. Evidently they don't care about that. Instead of trying to make this a seamless event they just ignore messages. So if you use their service, DO NOT pay up front. They are very non responsive once they get your money. read more

Please do not use this company. They over charge. They find pests that do not exist just so they can over charge you. They are rude. They do not tell you what options you have. They have a " my way or the highway attitude ". read more

Have been using this company for the past year now. We have always had the same exterminator ( Alfonso ) since with this company. He is extremely professional and knowledgeable and a total asset to this company . Always takes the time to make sure we are not having any issues at the house . Would highly recommend this company and this employee! read more

I heard a loud screeching sound in my attic so Chad Hyler, of Perma Treat Pest Control, advised me that I had mice. I had him take pics of what appeared to be urine on the insulation. They were going to put "t.a.c" insulation (infused with boric acid) over the old layer. He claimed that would kill the bacteria and would burn the skin of the mice. I looked this up on line later and found out that this is a common scam by some pest companies. Boric acid (or powder) only effects self grooming bugs and does NOT kill bacteria. So, I cancelled the appt, and even had a home inspector go up there on August 20th. The yellow spots were simply sawdust, where our attic fan was installed years ago. I have no mice or other animals in the attic. I do not like being lied to, and only called Perma Treat due to the catchy tune they had in an ad that they run often on a local Fredericksburg radio station, and them being a known name in the area. After I cancelled the appt, the receptionist said the boss was going to call but no one did. I would love to hear what they had to say. The home inspector determined that the noise I heard was just my attic fan motor going bad. The Perma Treat inspection was on August 14, 2012. He first wanted to charge $1,900 and we negotiated down to $800. I'm glad I didn't waste one penny on this scam. I also tried to post this review on yellow pages but it either gets deleted, or just wont post. read more

I had a Very Good Experience thanks to the Inspector Brandy who came out Assessed the Issues i was up against which was Raccoons that had did extensive damage to my Attic etc. She was very Professional and Very Supportive in my Distressful Situation. She Truly Cares about the customers satisfaction (getting to the root of the problems and preventative measures) to ensure that my home was restored and in better shape than before . i will recommend this company as First Choice they stand behind their work. read more

Stopped in at the perma treat office and had a very fair and open conversation with Josh Pierce today. We came to an agreement to get a full retreat of my home at a reduced rate. Perma treat is very active in supporting our community and tried to provide me with good customer service. read more

These people are horrible in Waynesboro Virginia. I was told if we have problems to call. Well, I have called the salesperson, I have called his boss and his boss. No one calls back. Luckily there is a 30 day written notice to cancel contract. These people take the money and don't do anything for it. Really bad customer service. Find someone else if you have a pest/termite problem. Also check out their Perma Treat Employee Reviews site. Their employees don't like them either! read more

I had a bad experience, they completed termite inspection then did not return calls to schedule treatment.

Tom Kammer came to my house today to do my annual inspection. His inspection was very thorough, and he pointed out to me some issues that I had not been aware of previously. Tom is very knowledgeable and polite. He is definitely not pushy, which I greatly appreciated. I will recommend Tom to any of my friends or neighbors who ask me if I know of any good pest control folk. read more

Top notch company to deal with! We have been using this company for about a year. Our tech , Keith , is great and always helpful . We recently had a situation with a tenant thinking she had a problem with pests in her apartment because of her declining health issues and there was no way to talk her out of it even though her family saw none. I called the office of Perma Treat and they had a Rep come out. Her name is Tina Cantrell and she arrived shortly after my call and took the time to do an inspection. She also answered all of her questions and reassured the lady that everything was fine. I am very appreciative to Tina and want to convey to Perma Treat that she is a great asset to your company. June F. read more

Permatreat of Fredericksburg needs to work on their scheduling. We purchased their services, and have to do annual updates to keep the warranty. 4 years in, and every year we have multiple appointments blown off, people who show up weeks after inspections have already been done, and no one in the office seems to have any clue who is doing what. I've been told inspectors keep their own schedules (which apparently they don't, since those inspectors are the ones never to be heard from again). Not sure exactly what I'm shelling out money for at this point since the last "inspection" was a complete joke. read more

I've been a customer for 25 years and I've always been happy with their honesty, flexibility to work with my travel schedule and found the most helpful and knowledgeable service from James, my technician. I have recommended their service throughout the years and I'm glad that my home is pest free. read more

I called and made a 2 pm appointment today. It's 4:45 pm and I called and was told by the receptionist that they apologize and they were uncertain why to technician did not show up. Thank you for wasting my time. Well thank God for the competition who will fit me in tomorrow and is by the way 30% cheaper. Blessing come in many forms. read more

We used them last summer for yard guard. I will give them 2 stars because the guard did work and at first the tech seemed legit and went above and beyond. Everything was going fine until the end of the summer. We had a lot of rain and it was impossible/pointless to do the last yard guard for September. By October, it was cool enough we didn't need the yard guard(no bugs). I contacted the company and asked if we could do the third one this coming spring. I was planning on signing up for another series in 2016 anyway. I got a message from the technician saying that he had decided to go ahead and spray my yard because the company would not let me delay the last session. He then came on to my property without my permission sprayed my yard and then we get a bill stuck to the door. I called the company twice and ask to speak to a manager about the issue as I had not agreed to or scheduled the last service. I got a voicemail and left a message. I never got any calls back whatsoever. I understand that this is a series of three however I do not respect a company who has this level of customer service. While I do not have a problem with the technician himself as he had always been nice ,I do not appreciate a company forcing a service on me and more or less trespassing on my property to perform the service. We will no longer be using or recommending Permatreat. I feel like they did not show a level of integrity and honesty that I would expect. They will end up losing our business and any recommendations from us in the future. read more

This company was used by the real estate agent that manages the property that I'm renting. Before moving my things in I realized that the property was heavily infested with roaches. On Saturday I moved some of my things in. My son was on the phone in one room and me and 3 other relatives were in another room sitting on the floor putting together a bed. I was bitten by a really small red bug on my foot and later realized that I also had bites on the back of my legs. As it turns out me, my son and two other people had bug bites all over us and another person saw a small red bug in another part of the house as well. I asked the "technician" when he arrived if he was also going to treat for the red bugs. He asked which rooms were they in and walked around for a minute or two and then said he didn't see anything. I gave him time to do the treatment for the roaches and then I went back and asked how he was going to address the red bugs and I asked him he was familiar with bed bugs. He indicated that he was familiar but he didn't see any red bugs. At this point I'm pissed because the carpet in the place is dark and quite plush. How could you just walk around a few minutes and see it? Also, I told him that 4 people were bitten by something in this house and his response is that he doesn't see anything? They left no sticky traps nor made any attempt to find out what these bugs were. I was told that a manager would be coming out the next day but that didn't happen. Don't waste your money on this company. read more

I hired Permatreat to encapsulate my crawlspace prior to selling my house. While the core of the work was satisfactory, I broke the cardinal rule of being a consumer: I paid for the work up front. I checked their work after they said they were done and there was a big roll of wire left in the crawlspace. After several calls and emails, they finally came back to remove the wire. They damaged my house in the process. I have yet to be reimbursed for the damages. I guess since I was moving overseas and had paid upfront, they felt no responsibility to remedy the damage they caused. I don't know how much the damage affected my sale price, but the lesson is don't pay for any services until the work is done. read more