We chose Helping Hands Pest Control for our crawlspace encapsulation, and we couldn't be happier…read morethat we did. Out of six different contractors, Ryan and Helping Hands fell in the median in terms of price, so that wasn't really the deciphering factor in our decision. A huge factor was Ryan himself showing up multiple times in the quoting process to deliver the information to us in person and answer any questions we had. If you choose Helping Hands for any services they offer (crawlspace encapsulation, termite inspection/remediation, insulation etc..), you will note the "personal touch" element they bring to the table. When you are trying to decide who to entrust with your home, and with your financial investment, knowing they are willing to come and speak to you in person, no matter how many times, is extremely influential. Now, lets talk about the quality of work done. Helping Hands was willing to accommodate to our specific requests, such as using a thicker poly than standard. Throughout the encapsulation processes, we were continually informed and told "we will do the job to your satisfaction, no matter what". This speaks huge volumes about this company, you simply don't hear anyone promise complete satisfaction these days-only clauses, exceptions, and limited liability. Helping hands used quality materials throughout the job as well, which we felt was very important when we were making such an investment ourselves. No review is balanced without mentioning some opportunities. Helping Hands is still an up and coming business, and sometimes they are stretched thin. With that, if you have the patience and are flexible in timing, then don't hesitate to use Helping Hands. There were multiple times during our project when we were told someone would be on-site, which simply didn't happen due to delays or other jobs taking longer than expected. With that, without exception, Ryan would call us to inform us of the delay and was always very apologetic. Again, if an absolute drop dead due date isn't crucial to you, then the quality of work, personal touch, and accommodating nature of Helping Hands will certainly outweigh any negatives. Below are some before and after pictures from the work done by Helping Hands. Before the job (6mil poly, wet and falling insulation, suspect growth on joists, musty odor, and over 95% humidity levels) After the job (20 mil poly, wet insulation removed and no longer needed due to a full encapsulation, hand cleaned and sealed joists, Santa Fe Compact 2 dehumidifier, Borafoam 2.5 thick foam board behind poly, no odor, 50% humidity.)

World would be a better place if all businesses were this good. Did a thorough inspection,…read moreexplained proposed treatments, showed up on time, fair price, friendly, professional. Heartily recommend.

Dean and his team are very efficient, professional and responsive. I do recommend this company!read more

We needed to have a European hornets nest removed from a small storage shed. Communication was…read moreexcellent, arrived on time and were very friendly. Would definitely recommend.

I contacted American Pest today as a favor for a client who needed IMMEDIATE service. His elderly…read moreparents were home without a caregiver (who walked out on them because she thought she saw a bedbug). I spoke with Rachel at American Pest, who went ABOVE and BEYOND to find a technician to visit their home right away. Once the home is deemed clear of bedbugs, the caregivers will return. I am so overwhelmed and thankful for the kindness and BIG HEART that Rachel had in a moment of need! Thank you American Pest, for having people like Rachel and the others who offered to step up and help!

Amy is the absolute best. Very friendly, very professional. Great customer service. And with her…read moreyou get results.

Horrible customer service and terrible service that was not thorough at all. If I could give the…read morecompany zero stars I would. It's extremely frustrating to pay $500 for an incomplete service that only took the technician 40 minutes and did not get the job done. Subsequently, I persistently called, left voicemails and emailed for 2 weeks letting them know of my issue and they kept giving me the run around. It's unfortunate because they were so quick to get me scheduled to take my money but when I told them they obviously didn't do the job I paid for, they have been completely ghost. Because of the nature of the situation and the health hazard, I had to call another company to fix the faulty job they did. The new company is excellent, great customer service and I will recommend them to everyone with any similar issues as well as my HOA because we have wildlife issues is my neighborhood quite often. Companies like Jesse James do not care about customers... customers who work hard NOT to throw away money! I do not write reviews often so when I do it's because I value my dollar and do not want others taking advantage. Sadly, I was referred to Jesse James by another company who could not get to me sooner so I'll have to also let them know about my experience so others do not have my same fate! And do not lie and say you were not given access to the interior of the house (like you did in your response to me on Google). If you would've called me back or responded to my emails - had a conversion about any of this you would have heard the truth. Review our invoice that states exactly what we said no to - upcharges your technician tried to sell us for exterior gates around the vents. This is exactly why your customer service is horrible. You as the owner weren't even respectful enough to respond and let me know hey this is what my technician told me but what actually happened? Again, absolutely horrible - all around hands down despicable service and an even more terrible leader who would rather hide behind a computer and lie on the internet than face the truth!

Alex came during the specified timeframe and cleaned my dryer vent but to my surprise, there was no…read morecleanup afterwards. He said there was a lot of junk in the vent but didn't indicate I needed to do the cleaning myself. I have never had a home service where they don't clean up afterwards. Photos attached.

I watched this company release mice (dead and alive) into my neighborhood. Hanover county has…read moredesignated sites for waste disposal, including options for residents dealing with mice and other pests....so now I will have to be on the lookout to ensure I don't have a mice problem! Thanks for nothing!

This is my second time using Accel, again for some crawl space work. Getting a quote was easy…read more Dennis & Joshua did most of the work -- they were timely & friendly. Competitive pricing for sure. Only knocked off a star because after an internal inspection they had to come back to fix some issues they found.

Been using ClearDefense Pest Control for a couple years now. Always super thorough with great…read morecommunication. My man Kyle always checks in before he starts to se if we have any thing we need him to focus on, and he checks in before he leaves to give an update on what he did.

ClearDefense continues to be great. They are always on time and always listen to the customer. My…read moremost recent visit with DAVID FICKE was no exception. The tech's are always incredibly professional and put the customer first. Other technicians like KYLE and RYLEN are equally amazing. ClearDefense has an excellent TEAM of technicians.

Nope, nope...just nope! They were able to get into our gated community, supposedly because they…read morewere servicing a home here. Proceeded to have a gang of kids who spent all day going door to door trying to solicit business, which is strictly against our community's rules. Despite security escorting them out with warnings several times, they still managed to get back in (or, I dunno, maybe there were just more that security didn't catch) and continue soliciting for the entire day. I don't care how good their pest control is (and it sounds like it sucks), but if you have such complete disregard for a community and its homeowners, there's no way you'd ever get my business!

Sent some phony pictures of him claiming he sprayed when he didn't do anything. He was here for 5…read moremin and told us that his phone was dead charging in the car (which is why he didn't send pictures of the process) we came outside to speak to him and he was already gone. Literally left in 5 min. We have a huge yard. He didn't spray anything at all. Dylan with Aptive is a lazy kid who's a scammer. Last month (Seth was great) they sprayed and sprinkled for over 30 min.

These guys are the best at what they do. Very professional, and customer oriented. I will recommend…read morethem everytime. NO MORE BUGS. If you want a job done that you want see no more bugs call Sanpro. And there services don't end there.

Great pest control company, Charles was very helpful in explaining the services. They got rid of…read morethe cockroaches at my home and continue to do general pest control. Always on time and communicative in their service. They also deep steam cleaned my home and kitchen for a good deal since I already had general pest control services with them. Great value. Thanks!