Horrible customer service and terrible service that was not thorough at all. If I could give the company zero stars I would. It's extremely frustrating to pay $500 for an incomplete service that only took the technician 40 minutes and did not get the job done. Subsequently, I persistently called, left voicemails and emailed for 2 weeks letting them know of my issue and they kept giving me the run around. It's unfortunate because they were so quick to get me scheduled to take my money but when I told them they obviously didn't do the job I paid for, they have been completely ghost. Because of the nature of the situation and the health hazard, I had to call another company to fix the faulty job they did. The new company is excellent, great customer service and I will recommend them to everyone with any similar issues as well as my HOA because we have wildlife issues is my neighborhood quite often. Companies like Jesse James do not care about customers... customers who work hard NOT to throw away money! I do not write reviews often so when I do it's because I value my dollar and do not want others taking advantage. Sadly, I was referred to Jesse James by another company who could not get to me sooner so I'll have to also let them know about my experience so others do not have my same fate! And do not lie and say you were not given access to the interior of the house (like you did in your response to me on Google). If you would've called me back or responded to my emails - had a conversion about any of this you would have heard the truth. Review our invoice that states exactly what we said no to - upcharges your technician tried to sell us for exterior gates around the vents. This is exactly why your customer service is horrible. You as the owner weren't even respectful enough to respond and let me know hey this is what my technician told me but what actually happened? Again, absolutely horrible - all around hands down despicable service and an even more terrible leader who would rather hide behind a computer and lie on the internet than face the truth! read more

Alex came during the specified timeframe and cleaned my dryer vent but to my surprise, there was no cleanup afterwards. He said there was a lot of junk in the vent but didn't indicate I needed to do the cleaning myself. I have never had a home service where they don't clean up afterwards. Photos attached. read more

Jesse James Critter Gitters - Junk - Pest Control Near Me - Remington, Virginia

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Guys stopped to help me out after the snow. They plowed back the snow pile so I could get my car out. Good guys!

I called JJCG and spoke with Missy who was professional and helpful. The exterminator arrived first thing this morning and had a little squirrel out in about 30 minutes. The squirrel had been chased into the house by our dog and was unable/ unwilling to come out from behind a radiator that is built into the wall. Long story short he was able to shoo the squirrel out of the built in and scooted it right out the front door! read more

Please obtain more than one quote from different companies!! Even if an animal or pest isn't trapped, the customer is still expected to pay the inflated price, $775.00 for visiting the home for less than 10 min to walk to the trap without providing any updates. There are other companies that have a goal of being a reputable company while providing great service instead of only to collect money regardless if the payment is warranted!! The former company that rendered services provided extra days because they warranty their service. Stay clear of this company. I wish I had read the reviews regarding inflated pricing!!!! Research, research, and research don't become an easy mark. read more

They were insanely expensive, and after shopping around for quotes found that some of the services they recommended were just useless upsells. They quoted us nearly $2,000 to deal with a squirrel in our attic - other companies in the area charge around $900 read more

James K. AkA "the snake guy" was very knowledgeable, he came to thoroughly check my home inside and out to make sure I didn't have any snake infestation or snake food such as mice he was thorough and I appreciate his professionalism and kindness!!! read more

Dustin came out right away and was able to remove the family of squrriels that had gotten into my exhaust vent for my stove and microwave. Very professional company. Definitely recommend and will use again if needed!! read more

Jesse James Critter Gitters - Pest Control Near Me - Remington, Virginia

Do not hire unless you want to either pay the inspection/estimate fee $95( to come out and look) or go with the entire exact Estimate! - skunk problem under my small porch= $810 - I asked for 2 items:hand trench and install wire on the estimate as we had installed our own one-way door & sprinkled white flour so we knew 100% The skunk never returned - disinfecting and using a pheromone is $279!! I spoke with Virginia wildlife & they did not think this was. necessary or needed or knew what they would use. - they didn't want to redo the estimate but they did - they kept another item on the new Estimate:hand backfill: putting the dirt back & I didn't want this done - on the phone they say they will apply the $95 inspection fee toward the estimate if you hire them but what they mean is they will void The inspection fee. this is not ON the estimate. I received emails with both the estimate and inspection fees - paid the $95 inspection fee and did not hire them - learned later other companies do not charge to come out to inspect and give you an estimate. read more

I called Jesse from a referral from another pest company that didn't do birds and they were very helpful every step of the way. They charged a very fair price and was excellent every step of the way. They answered questions and arrived on time (which is a huge plus) for each time they had to come out. Our attic required a little bit of additional work and they did not up-charge when many other companies easily could have. I would recommend them to anybody for their pest control needs. read more

Jesse James Critter Gitters provided bat remediation in two rental properties. They were great to work with. From the informative inspection process, to working with Missy in the office for scheduling, to the actual work, every step was handled efficiently and professionally. Before consulting with Critter Gitters, we did our homework on the bat remediation process. A few online quotes we received from other companies had us wary of being sold unneeded services. The Critter Gitters' recommendations and quote fit perfectly with the Virginia Dept of Wildlife recommendations, and other government sources we consulted. We were confident that the process would be done correctly and that we weren't being sold extra, unneeded steps. We'd gladly recommend Jesse James Critter Gitters to our friends. read more

I called Jesse on Sunday about a bird nest in the ventilation hole, which had started stinking the house.  Jesse returned my call the next day, gave me a fair quote over the phone and took care of the problem on Wednesday noon. Their service is great and pricing is very reasonable. I highly recommend Jesse James Critter Gitters. read more

This is the worst company you could hire. They charged $300 to remove the nest and patch a hole on the side of the house but left the bird inside. We could hear the birds fluttering above the vent even after the work was completed. We called them to come take out the bird and Missy who we spoke to on the phone confirmed that these people will come out again and go to the attic and remove the bird at no cost since they did not do a walkthrough the first time and that we wont be charged. The servicemen came back (2 hours later than their scheduled time) and again started demanding the money for the job they never finished and already got paid for. Absolutely disgusting, dishonest, contentious employees. Stay clear of them. They cheat customers and put them through so much harassment. Their customer support is horrible and never pick up calls. Their servicemen are extremely rude and will try to swindle money out of you. I had asked him to put the vent covers to which he said it would be $50 more. I agreed to the cost and when he finished the job, he said it would be $440 for the vent covers. That's outrageous. I have never seen a company this dishonest! Save your time and money and go to other companies out there. read more

Had them come to my house to give me an estimate for snake removal. I showed the employee where the snakes were and he advised me what they could do, sticky traps etc. I thought the estimate was too high, $1400, so I did not get their service. Part of their "deal" is the price of the "consultation" is taken off the fee. I agreed to pay the consultation fee under protest since I felt like I got NOTHING from them. $200 for someone to tell me I have snakes, really? Thanks for nothing. Just another snake in the grass company. read more

Very polite and helpful! Had a snake issue at the house who was after the birds that lived in our ventilation. He came out Friday set the glue trap and even showed up Saturday and then Sunday when I called him to tell him that the snake was partially out. He showed up in no time and did the job wonderfully compared to the other rip off companies that are out there who charge a ton and don't even come out if it's snake issue LOL! read more

Jesse James Critter Gitters - Snake in the ventilation - Pest Control Near Me - Remington, Virginia

Fast, professional, knowledgeable. I had squirrels nesting in my roof, and this company not only took care of the problem but explained why it happened and how to prevent it in the future. They even installed metal flange so subsequent squirrels can't get in- which is very important. Some of the other local companies won't do that because they're hoping more squirrels claw in and nest there to get subsequent business. If you want the squirrels humanely relocated, this is what you want. read more

These guys came through when a family of squirrels invaded my attic. They worked with my schedule and were able to remove the family safely and humanely. read more

Jessie and his crew are the best for any kind of critters you might have. He is very responsive to you. He caught 3 racoons and is getting rid of rodents due to a neighbor's property. I highly recommend him! read more

Spring time brought the birds and we saw them creating nests in our vents. Emailed The company on the weekend and was scheduled that Monday. Prompt service from Shane and quality work, plus they will protect the wildlife as well. read more

I called to help remove dead birds from my HVAC return line. Calling to set the appointment was fast and friendly. Dustin showed up on time for the appointment and was very polite and nice to talk with. He gave me some good information and helped resolve my issue. While my particular job wasn't big, they treated it as if it were. I would certainly use them again and I would request Dustin if possible. read more

This was the strangest thing that happen to us in our 5 year old new build home. There were birds flying into a vent connected to our attic, providing access to our attic. There birds had free range in our attic. My wife found Jesse James Critter Gitters on the web, got a quote and made an appointment. Dustin was our technician, and provided a first rate professional service! Thank you Dustin. read more

Very happy with the service! I called Jesse to request an appointment, and he called back within an hour. We played phone tag, and he eventually took my call from a roof he was on somewhere. He was able to come out the next day and investigate our snake problem. He was perfectly on-time. He gave me some more information on snakes in our area, sealed up some problem areas. We will definitely call Jesse again if we need to. read more

Very happy with service and responsiveness. Have had issues for a while with birds nesting in exhaust fan ducts and then that situation attracting snakes. I wasn't crazy re the looks of duct guards and kind of thought, it's nature. Until a baby bird died in a duct. Stinky! And then there was the death struggle between a snake in a duct and a starling coming back to the nest. So I called Jesse James in the morning and by 1 pm the ducts were cleaned and sanitized and covers installed. I'll live with the covers. The technician was very nice, polite, respectful of my property (and social distance in these times - also wore a mask but probably does anyway). It wasn't cheap but he was here nearly 2 hours. Well worth it to me. Highly recommend. read more

Jesse gave me a heads-up phone call prior to his on-time arrival. He assessed the situation quickly and accurately. He gave me options and wasn't trying to push or sell me anything. We've got a one-way door with a live trap on the hole where the squirrels chewed their way into the eaves of my house. It would have been easy to simply stop up the hole and call it a day. Instead he went the more thorough route of setting live traps for the actual offender. If he would have simply plugged the hole, they were likely to just find another place to chew their way in. Additionally he took a thermal imaging camera around the wall and roof areas to see if there was anything sleeping in the walls or eves. A real 'do it right the first time' attitude. Jesse was very polite and personable and easy to work with. I hope we never need his services again, but if we do, I know who I'm going to call. (edited to fix misspellings) read more

Jesse came out promptly and went out on our fourth floor roof to really check every spot where they could be getting in. Was super knowledgable and knew what it was before I actually caught one. If you have any problems with pest call them now! read more

Had these guys out to my house this morning and they were amazing. Polite, professional, and fair. Based on movement over many hours, I had convinced myself there was a racoon in my attic. Before going to the attic, they did a thorough inspection of my house by walking around it and looking at every corner of my roof (from on top of the roof). Then they did a thorough inspection of my attic. Although they found no evidence of an animal (other than a dead mouse), we discussed the possibility of a bird or squirrel having entered and departed. Then they closed off the one place where wildlife could have entered. They were great about answering my questions related to preventing future issues throughout their hour+ long visit. The person who answers the phone was very nice and accommodating but I did have to follow up my voicemail with an email. Not sure which contact triggered them calling me back but it took a little over two hours for them to call me back. Paid by credit card and they emailed me my receipt immediately. read more

Great communication, and easy to work with, and always on time. Jesse helped get squirrels out of my attic. Extremely reasonable priced to getting un welcome guest. read more

We had a hole in the ceiling next to the bathroom exhaust fan where a rodent was chewing through. We thought it might be squirrels because our neighbor has squirrels in his attic, so we called Jesse. Jesse and Travis arrived to check out the attic and were friendly and professional. They quickly assessed it wasn't squirrels and said it was mice. They didn't charge me a penny, and now I can call the exterminator with the assurance that there are no squirrels running around the attic. read more

Jesse and his brother fixed my bird problem quickly and at a fair price. They are pros - very knowledgeable and efficient. I will recommend them to others. read more

I had birds nesting in various exhaust vents in my house. Jesse came promptly the next week. We walked the house checking for all the vents and even found one I missed. He showed me which one already had screens. He explained exactly what work was needed and the cost. The work was excellent. He cleaned up and removed all waste materials. He also used a high quality face mask with air filters. I was impressed that he is concerned with his own health to not continuously be breathing in bird droppings dust and other unhealthy materials. I was very happy with the final work and price. I highly recommend him. read more

Jesse James Critter Gitters - Cage covering exhaust vent to keep birds out - Pest Control Near Me - Remington, Virginia

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Mistaken identity. I had trapped Mr. Possum in my breezeway, but after it was trapped, I was too scared to carry it off and release it. So, I called Jesse early in the morning, he returned my call within the hour. Jesse was at my house within hours of my phone call for help. As Jesse approached the trap, he immediately identified Mr. Possum as Mrs. Possum with her 20+ babies on her stomach! OMG! I never noticed any babies!! Jesse explained that possums are like kangaroos, they have pouches for their young to be safe. Jesse handled the transfer of the possum from my cage to his extremely calmly; and was happy to rehome this possum family far from my home. Jesse took the time to explain what I needed to change and how to prevent wildlife from entering my residence in the future. The fee for services was very fair, and timely. I am a very happy customer! read more

Triple S Pest Control recommended that I contact Jesse about a snake skin I found in my basement. I have to say he provided great service and gave me some great information on how snakes can get into a house and what one can do. Great customer service and was very good on telling me when they would arrive at the house to do the inspection. read more

Response was immediate! We had a dead animal in our crawl space. We called ACS wildlife removal. They charged $65 just to come out, and told us we needed to knock out the wall and it would be $1600. The guy didn't even know where the animal was......We called Jesse he came right out, crawled under our house, which is a no easy task, found the dead possum and got rid of it. This whole experience was a nightmare until Jesse came. I can see why there are all 5 stars in this companies reviews. Very happy with how everything was handled! I am very grateful!!!! read more

what a relief to know this young man is reliable, professional, friendly, trustworthy, respectful, prompt, honest & smart! we had a national company tell us we had a $10,000 bat problem. we were in disbelief so we really lucked out in finding jesse james critter gitters!! jesse inspected our home (bat free) & gave his recommendations. if we ever have a varmint issue we are definitely calling these guys. we really cant recommend them enough! read more