I cannot recommend High Point Heating & Cooling…read more About seven years ago, Brian Visser, the owner of High Point Heating & Cooling, installed a new furnace and A/C system for us. This year, the A/C stopped working. Brian came out, confirmed there was almost no pressure in the system, and told us this indicated a leak. We scheduled a return visit for him to locate and repair it. He never showed up. Calls and messages were not returned. We also spoke with another technician at High Point--his son--who said Brian would reach out. He never did. At that point, we were completely ghosted. We ended up calling another local HVAC company. They quickly diagnosed the issue as a leaking evaporator coil--a part that should have been covered under a 10‑year manufacturer warranty. Unfortunately, we learned that the unit had never been registered by High Point at installation, so the extended warranty was never activated. That single oversight cost us over $1,000 out of pocket for the part. Beyond the financial hit, the lack of follow‑through and accountability was extremely disappointing. Brian did not stand behind his work, did not communicate with us when there was a problem, and left us to deal with the consequences. Based on our experience, I would strongly recommend looking elsewhere.

Brian is responsive, communicates well and gets the work done quickly. He reliably diagnoses and…read moredoesn't attempt to overbill us. Thanks!

Josh was polite, friendly and went over and above to fix our dryer ductwork. He cleaned up after…read morehimself. He was able to quickly find and resolve our issue. I am glad we used your business.

I read a few positive reviews about East End Plumbing and thought I'd give them a go. My house is…read moreabout 30 years old and the exterior water faucets needed attention both outside and inside my house. Matt and Issac came out and if I had to come up with one word to describe the services provided by these two and East End it would be "impressive". I would absolutely work with them again and based on my experience today, would highly recommend. In fact, i would like to discuss my annual service work on my generator with them. Very fast service. Very honest.

Ask for Cohan! Him and Neo were great. I had a wonky gas line running across the house feeding an…read moreold fireplace I wanted removed. They made sure everything was done right, safe and fast. Cohan took the time to explain the process and price options to make sure I was comfortable with whatever we decided to do. I greatly appreciated that. Awesome customer service is too rare these days- thanks fellas!

I do not normally take the time to write reviews, but Frontier has made me make an exception. This…read morecompany has been LITERALLY heroic over the last few months on multiple occasions for unrelated issues. From getting out to fix my furnace issue promptly and correctly and helping me understand a filter issue, to coming out before my house went on the market to replace a dryer vent, to coming to repair an AC piece on the same day when it was urgent, and then today rescuing a wedding band from a vent. They are communicative, professional and also HEROIC! I love this company and will never use any other HVAC company. AMAZING!

Brandon was our service technician today. We were very impressed with his professionalism and level…read moreof expertise . He performed our yearly service on our HVAC system and pointed out things that needed to be changed (filters, tubin,etc) we thought we had a leak in our humid and it was a simple mistake on our part. We didn't have it snapped into its housing properly. We also found out that our Hot water heaters were very outdated and it was a matter of time we would have have a bigger mess on our hands then we would have wanted. we are very grateful that Brandon was honest with us and respected our home and our dog Oliver. Moving forward we will be requesting Brandon for future maintenanc. Thank you Brandon! Thank you Frontier!

It pains me to update my review like this, because they really do seem like nice people,…read morehowever..... I have spent thousands of dollars with climate guys expecting my mini split issues to be resolved, but unfortunately, they seem to lack the experience needed to fix them. Despite multiple visits and a significant investment to route the condensation outside the house, I'm left with the same issue I started with and had to pay someone else to come out and resolve it. This is after having the owner out. What's most frustrating is that most recently the mini split continued to leak after they routed it outside so they came back out and told me it was dirty. They "cleaned it" by spraying some cleaner on it, pouring my vinegar on it and blowing air through the line with his mouth. Then charged me $375 for a cleaning and trip fee. I of course complained about the charge given the ridiculous effort and the fact that it absolutely did not fix the issue. The owner came out, told me he didn't know what the issue was and that he would call Fujitsu on my behalf. Well that never happened. So....I called someone else who adjusted and leveled the unit and guess what? Climate guys installed it wrong. I attached a pic of the mess they left outside-filling a gap with spray foam. Instead of solutions, I've gotten excuses and recommendations for more costly work, without results. For the amount of money I paid climate guys over the last year, I expected not only competent service but also honesty and follow-through. I should have known when every single time (and there were lots of home visits, lots...) that they tried to sell me a maintenance program. So I said fine, let's do it. And they never followed through. I cannot recommend this company to anyone looking for reliable mini split repairs. If you're considering them, I strongly suggest doing thorough research first or exploring other providers who will actually stand behind their work.

Showed up promptly within an hr of calling...on 95 degree day with parts on truck..great guy..air…read moreconditioning unit was fixed in 1/2hr.

Very satisfied with their work. Came in under price of two other companies.Clean up was spot on…read more Inspector from township was impressed with the appearance of the New Hot water heater and the high end furnace.

We were motivated to get a Mitsubishi Mini-Split installed in our recently purchased house in…read moreLakeview, MI. Out in the rural area where we live, propane is VERY expensive. We had a mini-split in our previous house, and were very impressed with it's efficiency. The electric bills were not excessive, and it kept our house really warm. After getting several bids, we selected Lamphear Service Company (from the Grand Rapids area) to install it. Their price was amazing! We had to wait a few months until they had it in stock again (the unit is now made by Mitsubishi/ Trane) since it was so popular. Lamphere consistently exceeded our expectations. EVERY employee from there was incredibly nice, and a pleasure to deal with. The company was honest, thorough, and experienced at installing these mini-splits. Now that our unit is up and running, we are SO happy with it, and glad that we used Lamphere to buy it from. Knowing that they were a Better Business Bureau member gave us additional peace of mind. We highly recommend them!

Called multiple times to get an appointment for service on a new furnace they installed that was…read morenot working. No heat in my home with young children and I couldn't even get someone to call me back. Eventually I got ahold of Juanita, who told me she had a skeleton crew and suggested my husband fix the issue. Unbelievably unprofessional.

Had A1 customer service experience! From making the call, and receiving friendly response from…read moreCheryl then quick response from Ryan the service manager who was extremely friendly and helpful. Highly recommend!

Simply put, the only place I will call. Upon calling them for repair to my boiler, Todd explained…read morehow I could clean it and avoid any undo service cost. He was extremely thorough and shows great passion for his work. I really appreciated the time he took with explanations. There is something so important about feeling that you are in capable hands. That is what they give you; competence, capability, and care. Our discussion about the risks of carbon monoxide poisoning prompted me to quick action to replace my old corroded heat pipes. With a seven month old in the house, I cannot be more thankful for such a wake up call.