Horrible Service! They talk poorly about clients where you can hear them, they are rude and…read moredismissive when you ask questions, and when I said I was going to transition to a new vet they stopped honoring prescriptions and cancelled a prescription that I requested and told me to go somewhere else. Then on top of it all - they told me they were not working with me because I was rude. I was never rude and they were perfectly happy to have me coming in and paying them fees - but when I tell them I want my records so I can go somewhere else they decided I was rude and terminated the relationship with me. Will never come here again - their staff do not understand customer service and do not have a desire to make you feel welcome - when they are going to lose the business they cut you off even if that impacts the health of a pet. If you care for your pet - you want a Vet who will put your pet's health above all else and this place just does not seem to have that opinion. I work in healthcare and the joke has always been that the bad healthcare providers value the ABCs (Airway - Billing Method - Can they Pay). This is clearly the opinion of Westside Animal Hospital. And profits before healthcare is never the answer. Horrible - Horrible - Horrible.

We switched our 18 year old kitty to Westside when we got a new puppy who we also take there…read more Unfortunately, our kitty became very sick before we even had our first visit. We called and they took us right away. We had to make the difficult decision to let her go. The Dr. and staff were amazing with our kitty and with us. Dr. Murphy said a beautiful prayer as our girl said goodbye. They gave us the gift of time to say goodbye and made it as supportive as possible. EVERYONE at the practice was amazing and they didn't really know us. The next day we received a beautiful floral arrangement wishing us warm memories to ease our sadness. This compassion and kindness is rare today - Thank you to Dr. Murphy and Team.

If I could give them zero stars I would. I called last week to make an appointment for my cats…read morebi-annual "booty" trim, as she's long haired and needs her private area trimmed once in a while to keep it clean. today I bring her in for said appointment and get told "the doctor isn't in so we can't do any sedation today." huh???? I said "she's never had sedation...she's only getting her private area trimmed, she's had this done multiple times" and then they just said okay and I dropped her off to pick her up later...also weird, but okay. almost TWO HOURS goes by, no phone call. too many red flags, my mama instinct kicked in. I leave to go get her. I WALKED IN TO TWO TECHS SHAVING MY BEAUTIFUL DOUBLE COATED BABYS ENTIRE BACK AND SIDES!!! I yelled "STOP! what are you doing?!" I spoke to TWO DIFFERENT TECHS about ONLY NEEDING HER BUTT AREA TRIMMED! I said the morning of AND when I booked the appointment. then one of the techs has the audacity to say "yeah we were wondering why she was needing a medical grooming." SO WHY DID NOBODY CALL ME??? no one asked me or explained to me what was going to happen!!! clueless, dumb, and no one is in charge of these CHILDREN that "work" there making appointments. Then they go "since this was our mis understanding we aren't gonna charge you today." um, no shit you aren't? Absolutely unreal. The rudest people I've ever had at a vet office. I've been going here for almost 5 years, and never again. These people NEVER listen and NEVER explain anything. DO NOT BRING YOUR PETS HERE.

We have been bringing our pets to this office for a couple of years, and the front desk…read morestaff--especially Bunny--has always been kind. Unfortunately, a recent situation has made us decide to move our care elsewhere. Our dog has struggled with chronic UTIs since birth, and we have worked with this office for nearly two years to try and find the cause. At the vet's recommendation, we saw a specialist, who suggested an extended 8-week course of antibiotics due to the specific bacteria involved. The vet here agreed and prescribed what was supposed to be enough medication for the full 8 weeks. We were also told to drop off a urine sample at the end of the course. When the medication ran out, I brought in the urine sample and told the front desk we had just finished the 8 weeks. Several days later (close to a week later) we were told the medication should have lasted longer, meaning we unknowingly didn't get the full course. Therefore, the UTI has since returned. The office now seems to claim this was our fault, suggesting we gave too many pills, despite us following the prescription instructions exactly. To make matters worse, while our dog is now experiencing bloody urine, the focus has shifted to blaming us and promoting Purina dog food instead of urgently addressing her immediate medical needs. We are not opposed to considering a diet change--we've even tried in the past--but Purina alone will do little to stop the bleeding compared to completing a full, specialist-recommended 8-week course of antibiotics. I have since called the office three times after noticing we were shorted antibiotics and all the vet tech keeps bringing up is Purina dog food. . . All the while, my dog is bleeding profusely. This is a real shame, because we truly liked coming here. But based on our experience and other reviews, mistakes here seem to be met with blame-shifting rather than accountability. Thankfully, we're moving soon, and the new area has some great, well-reviewed vets. We're hopeful our dog will finally get the thorough, compassionate care she needs.

BEST animal doctor PERIOD! I am 68 have had animals all my life thus lots of different vets, I live…read morein Hawaii, I keep bugging him to move here! when my mom was still living & I would visit her, he was my vet for a few yrs till my mom died...I miss him very much! why? BECAUSE he is very COMPASSIONATE, extremely knowledgeable, and treated MY DOG w/so much CARE/RESPECT! God Bless Him! if you live anywhere near him (I used to drive 45 min) GO! ALOHA!

My 4 year old Airedale Terrier, Clementine died bc they ignored her symptoms and didnt know how to…read morediagnose or treat her. details as follows: I rushed my precious 4 yr old Airedale in to see Dr, Mathes after she vomited at 4 am & acted very unwell afterward.This was her 3 bout of vomiting in 2 months.She was on strong medicines for autoimmune disease.Dr. Mathes seemed rushed.He said he thought she hurt her back.He gave her a Chiro adjustment.Within minutes she vomited all over their floor in 3 huge puddles.I told him there was no reason to think it was her back bc she had not hurt herself.He said he has pulled a muscle while sleeping before.I said: "enough to make you vomit?"He gave her a pain injection & sub Q fluids & sent us away.1 hr later I called & said I wanted to bring her back in for U/S & X-ray bc I thought it was internal.I was told I needed to trust Dr. Mathes because he knows what he is doing. By that night she was worsening.I called Dr M's emergency #.His wife, Dr Homig, also a vet, answered.She they would call in sulcolofate slurry. 7 am I called Dr. M's emergency # again.I told him I thought this was very serious.I asked him if I brought her in would they be able to do an ultrasound, an X-ray, give her IV fluids& antibiotics, which she should have received the day before or should I take her to Buffalo.He said they could do all those things.He said he was in Canada with his wife, (which explained his rush on Friday).He said Dr. Rogers was very good at ultrasounds & they would take care of us.We rushed her in at 8am.They put her on IV, gave her pain injection & baytril injection.They set her up in the back & let me sit with her there.When Dr. Rogers came in around 9 to get the U/S going, they discovered that their U/S had never been charged.They said it took 20 minutes.But it was not 20 minutes.3 hours went by before they had the U/S charged sufficiently.Finally Dr. R did the U/S.In under a minute she said she saw fluid in the abdomen and warned us it was probably her spleen or liver having ruptured.We said we are going to take her to someone for surgery & she said she thought we should euthanize her.She convinced us to use a needle in the abdomen to sample the fluid so she could send it to Buffalo where the E.R is.We reluctantly agreed.But after sticking the needle into my now moaning dog's stomach, she could not get a sample bc the needle was too short.We pulled our dog out of there in anger after having been put through the ringer the day before & then having this critical time wasted with an U/S machine that wasnt charged.On the way to Buffalo, I called Dr. M's cell & his wife answered.She wouldn't put him on the phone.When I told her we wasted 3 critical hours bc the machine wasnt charged, she said they stood on their head for us(?) (I guess answering the phone is difficult for them) and she hung up on me. I called ahead to each of the ERs in the region:VSES in Rochester, Orchard Park in Buffalo &Cornell in Ithaca but none of them had a surgeon on over the weekend & if she needed surgery, they would not be able to schedule it til Mon.Orchard Park suggested Green Acres in Tonowanda.She was admitted to the ICU at Green Acres &a battery of tests was done. By the next morning, it was determined that she had a perforated intestine &surgery was scheduled immediately.The 2 hour surgery went well.He had closed her up & was preparing to come to let us know, when he was informed her heart had stopped. After 30 minutes of CPR, she was pronounced dead. Afterward Dr. Howard told me that all of her organs looked to be healthy & in tact but that the stomach acid that had been leaking slowly into her gut since 4 am two days prior did do some damage. He felt if she had been diagnosed correctly sooner, she may have survived. A perforated intestine is not a fatal condition if it is attended to quickly by a good dr. If Dr M was not equipped or skilled enough to take care of it, he should have manned up and said so. Now, my once in a life time, one in a million precious gift from God is dead. She is irreplaceable. When I was told she had died, I screamed and cried for well over 30 minutes. Dr. Howard never left my side. A far cry from being told they had stood on their heads for me and hanging up on me like Dr. Homig did. I called Pumpkin Hill Vet today to let them know she had died. But after 3 attempts they did not pick up the phone when seeing my number. They are probably ashamed. And they should be. With all that being said, the technicians there are very sweet, loving, compassionate girls. I hope they find a better place to work. You ladies should check out Green Acres. They do real medicine there and they love the people and their pets.

100% would not recommend. Staff didn't give out proper…read moreadvice in regard to appointments. Declined an "extra", and the doctor's attitude immediately changed, regardless of personal reason for doing so. Had a question about a billing that ultimately wasn't even our fault, but not before doctor was incredibly unprofessional, confrontational, and rude.

Excellent care and communication. I have been going there for over 10 years and the quality of care…read morehas not changed in that time.

OPVMC is incredible. We had a mouse poison emergency early on a Saturday morning and they were…read moreresponsive, fast, kind, and cared about my dog as much as I do. If they were closer to where I live, they'd be my primary vet. I will use them for all future emergencies, but I really hope I don't have to.

The staff here is incredibly. My dogs see Dr. Springer for their annual checkups and we…read more(unfortunately) have also had to make a few emergency visits, so it is great that it is 24-hours. The staff is always super helpful and friendly to work with for admin purposes (scheduling, billing, etc.). If I ever have a question if I should bring my dogs in for something, the staff is very responsive to emails and phone calls. This came in handy the other day when my dog had a bump/bite on her belly. I emailed the office, unsure if it was something that needed immediate treatment, and got a quick response back letting us know it could be monitored from home. I appreciate that the standard response wasn't that we needed to come in. Some places make you come in no matter what, but it is helpful to have a vet that ease our concerns so we don't spend extra money for non-emergency appointments over small things. It really eases my anxiety as a dog mom knowing I have the Orchard Park Veterinary Medical Center nearby who will take care of my dogs in any situation.

Everyone was friendly and helpful. My pet was sick over the holidays. I was able to get a follow up…read moreappointment rather quickly which I was thankful for. They require a deposit as they schedule the appointment. I made sure to bring my pet's records. Their location is in a deadzone in terms of internet. This might make paying with Google/ Apple pay tough. I was in and out within an hour. They also have an online store for your pharmacy and food needs.

Our first visit knew exactly what was wrong with our beagle ... they are kind gentle and Abby…read moreloves them .. once she is out of waiting room .. .. nervous until she sees Dr or Tech and she can't get to them soon enough !! She does have some serious issues but she is in good hands !

Called Monday for appt for cat respiratory issue, received appt for Thursday. arrived for appt on…read moretime. After 45 min, staff member entered room and explained there was medical emergency and they wanted to take my cat to their back room to complete the exam. I politely requested to accompany my pet for the exam as the vet does not know why we were there. She said she would check if that was possible. All was good up to now. I hen adifferent medical staffer returned and informed me in an extremely aggressive tone that I would not be seeing the vet prior to the exam and if I didn't like I could make another appt and leave. I tried to inquire about why my original appt wasn't being honored and why the vet couldn't see us before the exam but she cut me off, told me our medical records would be sent via email and shut the door on me. Upon exiting the facility I asked the name of the medical staffer and whether she was licensed and was interrupted by the same woman who refused to provide her name. She then claimed I was being rude and that she didn't have to listen to what I wanted to say. Avoid this place at all costs!!!!!!!!

This veterinary practice was once fantastic but sadly it has progressively declined in the past few…read moreyears. I called for a sick visit for my dog for ear infections and they gave me an appointment for 11 days later. The secretary was rude and talking over me on the phone. I immediately called a different vet in my area and received a same day appointment. My dog had bilateral ear infections. I'm glad he did not have to suffer for 11 days. BEWARE!!!

I bought my puppy from them in 2020. They are the nicest family ever. all the dogs and puppies…read morethere are well taken care of. this is truly the best place ever. I was thinking of getting another Shih Tzu and when I went to inquire, I found out that they are no longer in business. I am very truly upset. I am very grateful that I was able to purchase my Dog there.

We had an amazing Shih Tzu we got from Rick and his wife! We were blessed for 16 years with Our…read moreBeautiful Aggie. We lost her 2 years ago and are looking for another Shih Tzu puppy, since A and E closed. If anyone knows of a breeder like them, please contact me via email at jrowley178@gmail.com. Could not have asked for better breeders in A and E! Thank You, Janice Rowley