STVH is a bit of a drive from my house so at the moment they're not my regular vet, but they've…read moregraciously accepted me as a client with my guinea pig patients over the last couple months of emergencies. This most recent event unfortunately resulted in the passing of my dear little guy. But Dr. Scarpulla and the entire staff were extremely professional and compassionate throughout the entire situation. They sent a sympathy card the following week, and just today I learned that they made a donation to Cornell Veterinary Medicine in memory of my little man. Way above and beyond. All the stars.

I have reviewed this Vet Office before. So I would like you all to know the prices are getting…read moreworse. On 3/30/2026, I went in with my dog who was not eating. My total bill was $1,240.36 They don't do their own blood work so that was $344.50 for Chem and CBC to send out, X-rays $430.75 for two done awake, Medicine 4 Tabs 60mg Cerenia $87.80.One injection of Cerenia $114.40 plus another $49.71 to give the injection plus $5.20 disposal fee of syringe. $120.00 apparently to read x-rays by outside lab. Plus office call. I took my other dog to Cornell University. They never even charged these types of prices. I was given 14 tabs of Cerenia 60mg at Cornell they charged $98.00 They also gave my dog an injection at Cornell of Cerenia same amount given $50.00 and Cornell never charged extra for giving the injection or disposal fee. If Cornell were not two plus hours away I would go there.The markup on medicine at this Vets office is through the roof. As I stated before, I believe this office is owned by a Corporate Entity. It appears they are now charging for everything they can dream up and put a price on it. I am on a fixed income but I don't think anything like that matters. It's all about the money not people or pets.

Horrible Service! They talk poorly about clients where you can hear them, they are rude and…read moredismissive when you ask questions, and when I said I was going to transition to a new vet they stopped honoring prescriptions and cancelled a prescription that I requested and told me to go somewhere else. Then on top of it all - they told me they were not working with me because I was rude. I was never rude and they were perfectly happy to have me coming in and paying them fees - but when I tell them I want my records so I can go somewhere else they decided I was rude and terminated the relationship with me. Will never come here again - their staff do not understand customer service and do not have a desire to make you feel welcome - when they are going to lose the business they cut you off even if that impacts the health of a pet. If you care for your pet - you want a Vet who will put your pet's health above all else and this place just does not seem to have that opinion. I work in healthcare and the joke has always been that the bad healthcare providers value the ABCs (Airway - Billing Method - Can they Pay). This is clearly the opinion of Westside Animal Hospital. And profits before healthcare is never the answer. Horrible - Horrible - Horrible.

We switched our 18 year old kitty to Westside when we got a new puppy who we also take there…read more Unfortunately, our kitty became very sick before we even had our first visit. We called and they took us right away. We had to make the difficult decision to let her go. The Dr. and staff were amazing with our kitty and with us. Dr. Murphy said a beautiful prayer as our girl said goodbye. They gave us the gift of time to say goodbye and made it as supportive as possible. EVERYONE at the practice was amazing and they didn't really know us. The next day we received a beautiful floral arrangement wishing us warm memories to ease our sadness. This compassion and kindness is rare today - Thank you to Dr. Murphy and Team.

Very Disappointed. I called the office trying to get an appointment for my cat that was not doing…read morewell and was told that because they hadn't seen him i a couple of years that he would be considered a new patient. They were currently booking into September. I have taken my pets here for years and have spent a lot of money. My cat is ill and needed help, but I couldn't count on them to help. I ended up having to take my little baby to the Emergency Care Vet in East Rochester. I will not be back!

I absolutely love this vets office! Dr. Orr has always been so thorough and spends so much time…read moretalking to me about any issues my animals have had. I really appreciate her experience and expertise. I love that she takes the time to explain things. Will always recommend this office.

Our dog passed away in June, when we notified doorbell vet of the passing one of their employees…read morewent and told their family members right away without giving us the opportunity to share with our family and friends. Also, on a separate occasion we questioned the vet about the medication they were prescribing to our dog. They took immediate offense and terminated us. When we asked about the medications, they refused to give any information out

I happened to be driving on 390 S and my parents car was an a decline. The universe put me where I…read moreneeded to be my parents cat went to the Rainbow Bridge today They came out to the house reducing the stress on a beloved pet because we all know how much of a struggle it is to get a cat into a carrier-they know it's a doctor visit. We had Dr. Martini and Corrine come to the house. We could not have asked for a more caring, compassionate experience. The kitty peacefully passed in her favorite spot, my mother's lap. This is such a useful service-especially with so few vets taking on new patients. Elderly people don't have to figure out to get their pet in for a check up and elderly pets don't have to through the stress of a car ride. Your pet deserves a peaceful, stress free end. They also offer a lot of other services such as checkups, nail clippings etc. doorbellvet.com is where you can find them online.

If I could give them zero stars I would. I called last week to make an appointment for my cats…read morebi-annual "booty" trim, as she's long haired and needs her private area trimmed once in a while to keep it clean. today I bring her in for said appointment and get told "the doctor isn't in so we can't do any sedation today." huh???? I said "she's never had sedation...she's only getting her private area trimmed, she's had this done multiple times" and then they just said okay and I dropped her off to pick her up later...also weird, but okay. almost TWO HOURS goes by, no phone call. too many red flags, my mama instinct kicked in. I leave to go get her. I WALKED IN TO TWO TECHS SHAVING MY BEAUTIFUL DOUBLE COATED BABYS ENTIRE BACK AND SIDES!!! I yelled "STOP! what are you doing?!" I spoke to TWO DIFFERENT TECHS about ONLY NEEDING HER BUTT AREA TRIMMED! I said the morning of AND when I booked the appointment. then one of the techs has the audacity to say "yeah we were wondering why she was needing a medical grooming." SO WHY DID NOBODY CALL ME??? no one asked me or explained to me what was going to happen!!! clueless, dumb, and no one is in charge of these CHILDREN that "work" there making appointments. Then they go "since this was our mis understanding we aren't gonna charge you today." um, no shit you aren't? Absolutely unreal. The rudest people I've ever had at a vet office. I've been going here for almost 5 years, and never again. These people NEVER listen and NEVER explain anything. DO NOT BRING YOUR PETS HERE.

We have been bringing our pets to this office for a couple of years, and the front desk…read morestaff--especially Bunny--has always been kind. Unfortunately, a recent situation has made us decide to move our care elsewhere. Our dog has struggled with chronic UTIs since birth, and we have worked with this office for nearly two years to try and find the cause. At the vet's recommendation, we saw a specialist, who suggested an extended 8-week course of antibiotics due to the specific bacteria involved. The vet here agreed and prescribed what was supposed to be enough medication for the full 8 weeks. We were also told to drop off a urine sample at the end of the course. When the medication ran out, I brought in the urine sample and told the front desk we had just finished the 8 weeks. Several days later (close to a week later) we were told the medication should have lasted longer, meaning we unknowingly didn't get the full course. Therefore, the UTI has since returned. The office now seems to claim this was our fault, suggesting we gave too many pills, despite us following the prescription instructions exactly. To make matters worse, while our dog is now experiencing bloody urine, the focus has shifted to blaming us and promoting Purina dog food instead of urgently addressing her immediate medical needs. We are not opposed to considering a diet change--we've even tried in the past--but Purina alone will do little to stop the bleeding compared to completing a full, specialist-recommended 8-week course of antibiotics. I have since called the office three times after noticing we were shorted antibiotics and all the vet tech keeps bringing up is Purina dog food. . . All the while, my dog is bleeding profusely. This is a real shame, because we truly liked coming here. But based on our experience and other reviews, mistakes here seem to be met with blame-shifting rather than accountability. Thankfully, we're moving soon, and the new area has some great, well-reviewed vets. We're hopeful our dog will finally get the thorough, compassionate care she needs.

I was introduced to Riverside after adopting my puppy from the attached shelter, One Love! With…read moreevery adoption they do a complimentary two week check up and stool sample, ands they are also the ones that performed my pup's spay and intake after her transfer from TN. This office is awesome. It is really a long hike for me out to Scottsville, but I continue taking Freddy here now just because the quality of care is so high. The front desk staff is soooo helpful, kind, and loving towards every pet that walks in the door - same with the practitioners. You never feel as if you're taking up too much of the doctor's time with questions, and they have a great notification system that lets me know when Freddy is due for her boosters or monthly meds. I am hesitant to take her anywhere else since they've known my girl since she was a baby, and it is hard to find really high quality care for our pets! If you're living on the west side and looking for a wonderful care community for your cats, dogs or critters - I would recommend Riverside in a heartbeat!

Dr Muller is an awesome vet. She has always took great care of our animals even when she is busy…read more We thank her a lot for what she does .

Our dog is sick. Lethargic today and tail between her legs. Our normal vet is closed (it's Black…read moreFriday) and we were happy when someone from here answered after calling all around. But after taking our info and almost scheduling an appointment once they realized we weren't patients they refused to schedule. So they have time and space but they refuse to help our dog

My dog had surgery at MVAH and I want everyone to know that the ENTIRE staff was wonderful and I -…read moreand my dog - could not have gotten through the process any better than we did if it wasn't for their help. From the front desk, to medicine dispensing and explanations, to their phone calls to check up on my dog (and me), each doctor and staff member involved showed patience with all my questions, and more. They took the time, they understood what my dog and I were going through and genuinely cared. MVAH is a special place!!!

We are staying on Canandaigua Lake for 3 weeks, and our 19 year old cat was in complete decline. I…read morecalled every vet practice I could find, as well as all the mobile vets. No one could take us. I then stumbled upon Victor Veterinary Clinic. I knew it was time to put my cat down, and I can't even explain how warm and wonderful this practice was. They fit us in, they were so compassionate. I could cry just writing this, but honestly, couldn't have asked for anything more.

We needed quick service on Ruby. They hot us right in. Barb at the front desk was kind and…read moreexpedited us quickly. The doctor was with us in less 5 minutes. Nothing really wrong with Ruby except to much deer poop. You it all off with very fair pricing.